Singapore Airlines
Reviews and Complaints

Hi. My name is kerem yuksel. I am from turkey. I am your customer. I want to tell everything all along the line.
I came to auckland this round trip ticket for a language school:

Electronic ticket
Passenger itinerary receipt
Khazindar
Turizm date: 12 april 2011
Ataturk bulvari 162-2
Cank agent: 1978
Ankara name: yuksel/kerem mr
Iata : 882 13086
Telephone: 90.312.4678041
Issuing airline : singapore airlines
Ticket number : etkt 618 [protected]

Booking ref : amadeus: 2ogach, airline: sq/rxqxgl
From /to flight cl date dep fare basis
Nvb nva bag st
Istanbul sq 0491 q 23apr 1330 qrttr 23apr 23apr 20k ok
Terminal:i
Sin changi arrival time: 0500

Sin changi sq 0281 q 24apr 0845 qrttr 24apr 24apr 20k ok
Terminal:3

Auckland arrival time: 2225
Terminal:i

Auckland sq 0286 q 31dec 1335
Qrttr 31dec 31dec 20k ok
Terminal:i
Sin changi arrival time: 1900

Sin changi sq 0490 q 01jan 0150 qrttr 01jan 01jan 20k ok
Terminal:2

Istanbul arrival time: 0720
Terminal:i

At check-in, please show a picture identification and the document you
Gave for reference at reservation time
Endorsements : qs// non endo/no rfnd
Exchange rate :
2.1860
Payment : cash
Fare calculation : ist sq x/sin sq akl564.09sq x/sin sq
Ist564.09nuc1128.18end

Roe0.717968xt22.69tr22.02sg7.34oo16.99kk16.99kk13.06
Ia
Air fare : eur 810.00
Equiv fare paid : try 1771.00
Tax :
Try 720.00yq 30.28yq 99.09xt
Total : try 2620.37
Service fee:try177.63
Grand total:try2798.00

I didn't use my return ticket because my school had a mistake about my course date of finish. I went to singapore airlines airport office in end of the december 2011 for change my date of return ticket. I told a man in there. He told me I can't change your return ticket date untill on 9th january 2012 (Because my old visa finished on 9th january 2012). He told me I can change your return ticket date after than on 24th january 2012, all fly are full until on 24th january 2012. I didn't do anything and I didn't use my return ticket. Why did he lie me I don't know! After I went to auckland queen st. Flight centre office on 4th of january. All fly were not full until on 24th january 2012! I bought new ticket from singapore airlines for on 8th of january 2012 (auckland to istanbul) and I paid 1662 nzd.

My ticket information as follows :
Reservation id: tztj6u
Singapore airline confirmation number: ns7dsl

After I extended my visa but I waited for my passport untill on 16th january 2012. But I had a formal document. I took my passport on 31th january.

I went to auckland queen st. Flight centre office again on 6th of january 2012 for delete my ticket and they told me ok but singapore airlines will give back 1212 nzd to you. You lose 450 nzd. And they told me singapore airlines usually give back money in two or three weeks. And I gave my document and I started to wait my money.
I called auckland queen st. Flight centre office after two weeks. They told me singapore airlines don't accept your formal documant, they want to see your new visa in your passport. (Why I don't know because I took my formal document from my lawyer). And I say ok. After I brought my passport and my new bank acount number on 31th january 2012 to flight centre office. (Flight centre office moved to britomart than queen st).
And finally I am still waiting my money. There is no news, there is no money.
I had to buy new ticket because your personel had a mistake and I lost 810 eur.
I bought a new ticket from you and I had to delete my ticket and I lost more 450 nzd.
And I am still waiting money from you for a long time!
If your personel had not a mistake it's not be all that!
Please immediately solve my problem!

Dear Sir,

I travelled with on 18th January 12 with my wife from Singapore to Sydney on SQ211 and our Seat no was 33A and 33B however would like to point out that these was the worst experience I had in my last 10 years of travel. We boarded the flight at 9.30 and flight took after 45 minutes. We were provided breakfast after 1/1.50 hours of take off which was good and no complains about it. However Lunch was provided before 2 hours landing time at Sydney. These was not as per the norms which an international flight should be provided. We ordered Indian Vegetarian Meals and we were provided only One Vadai, small quantity of vegetables and one Nan/Chapati cut in four pieces. Except these whole tray was empty. There was no fruits, no sweet, no yogurt. Moreover even after the lunch there was no ice cream provided to anybody as dessert.

I would like to know whether is this the cost cutting exercise which Singapore airlines is adopting? Singapore Airlines is recovering full cost from each passenger then why such inferior quality/quantity of lunch was provided to passengers?

Is Airlines saving the cost by providing such inferior services? I love travelling through Singapore Airlines because of its services and quality. I would like to know the reason for such type of Services. I would have taken the photo and send to the media which would not only spoiled the reputation of the Airlines but would have made worst publicity.

I have lodged complain with various authorities of Singapore Airlines on 19th January and again last week.The email was forwarded to the CEO of the company Mr. Goh Choon and other authorities who have acknowledged the read receipt of my complain but none of the authorities have contacted me. I was contacted from Singapore airlines on 23rd saying they are investigating and will come back to me.

It is now two weeks since I have travelled but without any response. I want somebody to investigate such practice followed by airlines of cost cutting and saving the money. They recover full cost from customers than why such service?

I am still waiting for answer.

Kind regards
Jiten Shah

Wow wow wow! Incredible how an airline with such great service onboard their airline can be so irresponsible and so insensitive to the needs of their krisflyer members! I transferred all of my miles out of my amex account because we travel back and forth from the us to asia. At the time that I transferred these miles the exchange was approximately 160, 000 miles to fly first class to asia and it as more than the mileage required by cathay pacific. Well all of a sudden the mileage required now is over 400 thousand! What a ripoff! What is forbes thinking when the make singapore number 1? Now they have told me on a holiday weekend with less than 1 hour to redeem my miles that the taxes would be about $800.00 per person to redeem in business class for our trip! I have explained to them that it is the holidays and that we do not have the funds on a credit card to do this and it would be tuesday when the banks are opened to take care of this amount of money! Their explanation is so what! Go find someone who has a credit card you can use! This may be the lowest class of service in the world! I have tried for 6 months to do bookings for my family and everytime we do this it is a problem booking and now I am getting ready to loose all my miles which are over 880, 000 miles! Now I cannot get anything and I am going to loose my miles that I have worked very hard for! If any other people are in this same situation and this has happened to please call me mario whitmire at +1 214.275.7812. My attorney has monitored some of their calls and we have documented everything that they have done to us and we need people who have been in this same situation to stand up for what is right and help us file a class action lawsuit! Happy new year!

I have booked a ticket for 24 Dec 11 to fly from Australia to Coimbatore by the Singapore airlines. The routing was, Sydney-Singapore-Coimbatore. At Sydney, due to some technical problems the flight got delayed for around 5 hrs. After reaching Singapore, I have been given a seat in Air India to fly from Singapore to Chennai and from Chennai to Coimbatore by Jet Konnect. After reaching Coimbatore, my luggage was not on board my flight. Please do the needful to get my luggage back safely.

I purchased a one way economy ticket JFK-SIN. Later on I contacted Singapore Airlines and asked them how many reward miles I need for an upgrade. I was told to transfer 100, 000 miles from my American Express card to my KrisFlyer account and with those miles I could get the upgrade. Once I transferred the miles I was told that that reward upgrade was no longer available. After several emails, many hours on the phone and several weeks of complaining I finally received on upgrade. After receiving an upgrade I was told that I would not earn any miles upon completion of this flight even though the KrisFlyer terms and conditions state that "Miles earned for travel using an upgrade award will be based on the original class of service purchased." I have filed a complain with Singapore Airlines and the only answer I receive is that my economy class ticket has been cancelled and thus I am illegible to earn miles. Any suggestions?

I booked airtickets online via Singapore Airlines and live to regret that rash act. The airline billed me in August and then again in September for the same transaction. When I spotted the error, I immediately informed my credit card company which told me that I had to take it up with the airlines directly. After taking down my complaint, the airline promised to get back to me. Two weeks passed, and nothing happened. Another two weeks. What did they say? Sorry, can't help. Finance Dept is not replying to their emails. RIDICULOUS! Please, stay away, don't fly Singapore Airlines. It has been over a month, and still no word on my getting my money back. Let alone any apology for double-billing me!

On Saturday, the 15th of January I flew from Singapore to Johannesburg on flight SQ 478, which left Singapore at o2: 30am. I was horrified when for breakfast I was served food that was partly eaten by someone else. The foil wrap was open, the hash brown was partly eaten, the cutlery pack was open, the fork and knife were used, so was the pepper and salt. The steward was Leong, I guess that’s the correct spelling of his name. I was not sure where and how to make a complaint.

Since submitting this complaint to singapore airlines, no response has been forthcoming

Don't back down when a steward instructs you to do something you are not happy with!

I was on flight sq319 from london to singapore on 02 july 2011. Ticket number [protected]

I had arranged via the internet to sit on an aisle seat (Seat no 50h) due to the fact that I had not been well and was having issues with my health which included leg pains. I would need to get up many many times during this long flight.

On arriving at my seat I was asked/told by the steward that a woman who was pregnant needed my seat as she needed to sit on the aisle because she would have to be getting up constantly. I said that I had booked the seat due to my health issues. He said “she is pregnant”. I assumed that the woman was heavily pregnant and had major problems and so reluctantly gave up my pre booked seat.

I was placed between two men who intruded on my space constantly. I had to “push” the one man off my side and push his leg away from my leg area!

Sitting in a position like this was extremely painful and I experienced the most excrutiating leg pains during the whole duration of the flight. I had to get up many many times just to try and relieve the pain in my legs. At one stage the pain was so severe that I stood at the back for a very long period of time in tears.

I had to constantly get the stewardess to wake the man next to me so that I could get out and stand up before I began to scream with the pain in my legs.

Consequently, I never slept for the full duration of the flight…all I did was get up, go to the toilet and cry with pain.

Through all of this, the “pregnant” person slept though the flight, she drank wine and got up only once during the whole flight! She managed to stretch up and carry her own heavy bags from the hold and appeared quite healthy with absolutely no health issues at all! She was pregnant, ever so slightly and young and healthy! Please bear in mind that pregnancy is not a disease or illness.

On the other hand I am 57 years old and was not well at all!

Overall this is a very disappointing situation where a flight attendant asked me to be relocated after I took the initiative to pre-book a seat that would help me cope with my health condition.

Something that struck me was that there were many and I mean many men sitting on aisle seats…why on earth after me telling the steward that I was not well and also after he seeing that I was an older person, did he not ask one of the men to give up their seat? This has been on my mind and the mind of many of the passengers.

I was approached by many of the passengers asking about my condition on the plane once we landed and off the plane. All expressed their surprise that singapore airlines allowed something like this to take place! These were people who I do not know! One woman said to me that the young pregnant person” did not get up more than once during the whole flight! “ she was under the impression that it was a ploy for a better seat.

I have been unwell for the couple of days now that I have been back and my legs are not doing too well. I have a huge swelling at the back of my ankle which is constantly paining. I will approach a doctor this week.

I feel very strongly that women should not be asked to give up their seats for young people or for men. Women should not be placed between men unless it is absolutely necessary. And, more than anything else, if one takes the initiative to actually pre-book a seat via the internet then especially it is improper to ask someone of my age to give up that seat for a perfectly healthy young person. The situation showed extreme lack of good judgment on the part of the steward.

I always fly with singapore airlines as I do believe that they are exceptional in their service and conduct! My recent experience certainly has not reflected well on this view.

On Saturday, the 15th of January I flew from Singapore to Johannesburg on flight SQ 478, which left Singapore at o2: 30am. I was horrified when for breakfast I was served food that was partly eaten by someone else. The foil wrap was open, the hash brown was partly eaten, the cutlery pack was open, the fork and knife were used, so was the pepper and salt. The steward was Leong, I guess that's the correct spelling of his name. I was not sure where and how to make a complaint

booked a flight online for 2 and upgraded my ticket from sweet deals to flexi saver. called their 1800 number inquiring about their cancellation policy and was told that i'll be charge $100 for each ticket and will refund my credit card back. it took a month and over 30 phone calls before i finally talk to a supervisor and was told that per their investigation i was informed then that my tickets were non refundable and i went ahead to cancel it anyways before my scheduled mind. who in their right mind would be able to afford to lose $2, 230 for cancelling their flight. i'm a hardworking mom with four kids and every cent spent matters. i could have proceeded with my flight had i known that i will lose all this money. i don't recall being inform of my rights and policies regarding cancellation or that my tickets were nonrefundable. i need justice and need help in resolving this matter as quickly as possible coz it is causing us too much stress and agony. hoping for a quick resolution of this matter.

Me, my wife, and my 2 years old daughter were the passengers of SQ 958, from Singapore to Jakarta, on May 1, 2011.
We were coming to Changi Airport at 10.30AM, checked in for SQ 958 12.30 flight, we had a little queue, but everything ran well & quite on time until we all sat on the plane.
It started when the electrical suddenly went out right after the safety video finished. The captain tried to calm us down when the electrical back to normal, by saying that something happened with the generator and crew will do a check on this. After about 20 minutes, the captain then announced that the engineers will go on board on the plane to recheck the generator and for that, then plane must go back in to the terminal.
And in short, after about 2 hours just sitting on the plane, hearing many times update directly from the captain, and did not allowed to go out from the plane, the crew were able to get the generator back to normal by restarting the generator and resetting all the switches. The captain announced this good news but then followed by another shocking news that the passenger doors will be opened in order to let some new passenger to go on board and also to let some on board passengers to get out. This incident took more than 30 minutes, especially the loading process for the baggage for those coming in/out passengers.
And another shocking news coming in after this incident. The captain announced that he was informed by the ground staff, that the food was cold (of course lah, after 2 hours and 30 minutes) and it has to be replaced with a new one.
This incident took another 30 minutes to settle and finally SQ 958 can fly to Jakarta after around 3 hours delayed. So total around 4.30 hours we just sit on the plane.
What make me so upset are :
- SQ is not professional, by letting all the passengers stay in the plane while the plane was being checked. I think SQ should be more professional by (at least) letting all the passengers to go down, also remembering that it happened at lunch time. SQ should more care on us by letting us down and give a lunch meal, more over we were carrying child onboard.
- SQ should change to plane, not just pushing the engineers to check and use the aircraft to fly. As a common people, I was so worry and considered that electrical trouble in a plane is a very critical, but SQ seemed like considered this as a small problem. Quite contradictive with one delivered on the safety video on the SQ’s plane, “YOUR SAFETY IS THE UPMOST IMPORTANT FOR US”. In fact, SQ doesn’t care with our safety.
- I missed the wedding of my cousin, where I supposed to be the marriage witness.
- None of the aircrew care with my daughter. It happened on the lunch time, and nobody offered my some meal for my girl. She was hungry, and I had nothing but water. She was finally sleeping in hunger.
This experience, made me feel like riding a low class airlines.
Something that should happen with a world class airlines like Singapore Airlines.

Another embarrassing thing, SQ website is not working well.
I submitted this complaint through it, and no reply until now.

Hope SQ take a serious attention

Yuwono Pranata

It was my first time seating with SQ, my friends told me how great the service was and all and I was excited about it.
But this Indian air stewardess was really rude. I am heading back to singapore from SFO and I have to transit at Korea and so when the plane landed, I don't know where to head to and so I approach her asking her that. Hi can I know where I should head to to get the next flight, she glance at me from my head to toe and and say you can check with the staff outside. What the ### is that suppose to mean? Next,
When I was taking another SQ flight from Korea back to singapore, another Indian air stewardess who put very thick perfume on her and she keep waking me up from my sleep m'am would like to eat. It's
Commen sense that you don't wake your passenger when they are asleep. No?

It all started with a lot of travel over the years, which developed into a desire to travel on what has been touted as the "best airline in the world, Singapore Air.

So, my partner and booked two Business Class seats on a trip from LAX to Singapore, on Oct 10 and then returning from "Bangkok" on Friday Oct 25th, we were excited to be able to finally experience Singapore Air.

Then the recent troubles in Bangkok erupted, and we reviewed the US State Department site which had a strong warning about travel to Bangkok. Consequently we decided to cancel the fall trip. I then called Singapore Airlines over the weekend of October 15 to discuss the situation about canceling the reservation. We were told during that conversation with Singapore Air that the airline was "waving" the cancellation fees because of the situation in Bangkok (I did not get the name of the individual or any additional information as I view this call a strictly routine).

Now fast forward to the following week, I call Singapore Air again for formerly cancel the reservation, at which time they told me I would have to pay a $1, 000 cancellation fee, in addition to a $35.00 processing fee. I spoke top two supervisors and they confirm that this policy would be enforced "no exceptions."

I personally feel that this is an extremely unfair $1, 035.00 charge as we have no control over the situation in Bangkok, and the US State Departments warning about travel. To say the least, I feel that action like this by Singapore Air will seriously jeopardize their good name and reputation.

Any assistance you can give us in correcting this situation would be appreciated.

Gentlemen:

This refer to my cancelled plane ticket to Paris, France
On January 20, 2011, I rebooked said plane ticket to Jan 30, 2011 thru their employee Ms. XXX. Yesterday, when I verified with SIA ticketing office, I was told by another employee that it was unlawfully cancelled to my detriment and soon I found out that she was also giving me false statement.,

The fact remains that I was the one who paid for the said plane ticket via another credit card. I am bringing this complaint due to the unconscionable disregard of my right to property. Because the ticket was in my name, it is fair and legal that it was only I who could lawfully cancel it, if ever.

In this respect, it is hoped that this will be acted upon at the soonest possible time. Thank you.

I would like to let you know about the most terrible ticket issuing experience I have with Singapore Airlines. I certainly believe that these airline is trying to rip off their customer and keep their money illegally. I am sure they have their ways to make excuses and explanation (they name them procedures), but they have had me double pay for three tickets, and have been keeping my money for a month, and not even refunding in another month.

Unfortunately, I have purchased three tickets from Singapore Airlines on 27th of December 2010. That was my biggest mistake! It took me 3 full days, at least 20 phone calls around 20-25 minutes each. Representatives that I talked to were all helpless and every for problem comes up they were saying that was the procedure and there is nothing they can do. I tried to pay with my international credit card and after two days, finally i was told that they can not accept international credit cards, my transaction did not go through and tickets were not completely approved so passengers were not be able to fly. So I was told to pay by US issued credit card. Which I had to accept because it was the last minute and these passengers had to fly that day. Supervisor at LA office told me that all three tickets will be refunded in 5 to 13 business days, and he sent me a confirmation about that. That was on 27th of December, 2010.
I did not hear anything about these refunds from Singapore Airlines. When I got my credit card statement on 25th of January, 2011. I saw those charges were on my statement and I have to pay the credit card by 2nd of February. I immediately called Singapore Airlines to see why tickets were not refunded. They had no idea! I talked to Shanka a representative who tried to help me to understand what was going on. He told me he was gonna look into it and call me back before his shift was over that day. I did not receive any calls. So I called again on 26th of January. Shanka was not available. Another representative answered my call and I asked for a supervisor. He transferred me to Ravi. I had to explain all situation again, and Ravi told me tickets were refunded as of today, it will take 5 to 13 business day starting from today. I couldn't accept that because I had to pay to my bank, otherwise I will get interest and late charges so I wanted to talk to a manager. He transferred me to Kamlesh. After I explained everything to Kamlesh again! he told me they did not get a confirmation from Frankfurt office since today, but finally they got it and tickets were already refunded, there is nothing can be done. Refund will take 5 to 13 business days. He assured me that he will look into the reason why it took 1 month to get a confirmation from Frankfurt and call me tomorrow with and explaination. But at the same time he guaranteed that refunds have been issued and I will see it in 5 to 13 business days in my account. Today, on 27th of January, Ravi called me and told me they already talked to Frankfurt office and my refunds will take 4 to 6 WEEKS! I wanted to talk to Kamlesh who assured me yesterday that refunds have been already issued. This time Kamlesh has told me that this is their procedure and there is nothing can be done. Frankfurt office will refund these tickets in 4 to 6 weeks... They keep talking about the procedure which they don't even follow. They don't even accept their mistakes or disregards. They don't apologize. All their cocern is keeping my money for another month. So, I have paid double for three tickets, and there is nothing I can do to get my money back.

I had written to SIA on 21 Dec for my Tokyo flight taking Business class with my family, until today i had not gotten any replied. I am a PPS member of SIA.
I was served almost raw beef which probably resulted me in bacteria infection on the 3rd day of holiday and not able to enjoy the rest of my holiday with my family as I was admitted to hospital in Tokyo.
On our return flight to Singapore, they changed our plane type from A380 to old 747, as such a ripped off in prices. Even my kids at 10 and 8 knows the big difference. In addition, before the plane took off, my wife was talking to a crew (so soft that i can't even hear them talking on my way out of the toilet to my seat) but the crew was being asked rudely by the Inflight supervisor not to talk at the galley between the Business Class section and Economy as they are affecting the Y class passengers. All of us were shocked as my wife was checking on some issues with regards to my food ensuring that i will have my choice of food.
Until today, 6 Jan 11, SIA had not given me any replies on my complaint. There are also other recent bad experiences i had with SIA which i did not bother to complain as it's really time consuming to write long email and not getting or wait a long while for them to reply. It's really sad to know that the quality of both the Customer Service and leading crew had dropped drastically in the recent years.

My special meal was not on board - I had just flown a long flight on another connecting flight from Cairo to Singapore landing at Changi before dawn. My last leg was SIN-KUL (I had checked in for both flights in Cairo). I was quite hungry. All my sectors were on business class, yet my vegetarian meal was not on board. I can forgive this mistake. What's worse is that SIA acknowldges that the travel agent accidentally cancelled my vegetarian meal booking (it was indeed made at first) without any instruction from me. SIA claims that it is not responsible for the agents appointed and managed by it! According to SIA, I am responsible for the agent's mistake although (1) I didn't even know what the agent did until I was on board - and I received vegetarian meals on my other sector several hours earlier. (2) SIA appoints, trains, accredits and manages the agent and its systems, yet it says I am responsible. I am minded to sue in the consumer courts. It is not so much the food, it is the policy.

Rude Customer Service at the check in at Airport Express, Central, Hong Kong

I felt maybe I was over reacting but I've had a lot of time to get over it, couldn't so here I am just letting someone know what happened.

I went to the Central, check in at the airport express. My husband was taking the 8:05 flight to Singapore. When we approached the counter there was no eye contact with the woman at the desk. She just sat poker faced reading whatever on her computer and asked us to put the luggage on the belt and just sat there. It took a while which is no big deal. I asked her a question, this is while one of her colleagues were taking care of the status and still no eye contact, mumbled the answer, had to ask her twice to actually hear her.

This is not a big deal in itself, majority of us expect nothing amazing from people working with the airlines, the shocking bit was when she greeted the next customer with the loudest most cheerful good morning, after having no response to my husband's thank you.

Since the queue was for coach, I would be forced to say color of our skin would be the only difference between us and the next guy.

The next time I will definitely record any such incident and put it up on youtube.

Rude Customer Service at the check in at Airport Express, Central, Hong Kong

I felt maybe I was over reacting but I've had a lot of time to get over it, couldn't so here I am just letting someone know what happened.

I went to the Central, check in at the airport express. My husband was taking the 8:05 flight to Singapore. When we approached the counter there was no eye contact with the woman at the desk. She just sat poker faced reading whatever on her computer and asked us to put the luggage on the belt and just sat there. It took a while which is no big deal. I asked her a question, this is while one of her colleagues were taking care of the status and still no eye contact, mumbled the answer, had to ask her twice to actually hear her.

This is not a big deal in itself, majority of us expect nothing amazing from people working with the airlines, the shocking bit was when she greeted the next customer with the loudest most cheerful good morning, after having no response to my husband's thank you.

Since the queue was for coach, I would be forced to say color of our skin would be the only difference between us and the next guy.

The next time I will definitely record any such incident and put it up on youtube.