CB Airlines and Air Travel Singapore Airlines Suvarnabhumi baggage handling staff and lack of follow up...

Singapore Airlines review: Suvarnabhumi baggage handling staff and lack of follow up...

Christopher Tsang of US

Jan 13, 2025 11:03 pm EST

Verified customer

Featured review

On travelling from Cairns to Bangkok via Singapore one of our luggage was damaged. The Singapore Airlines Baggage Handling Staff were helpful in processing our claim after noting and processing our luggage claim. They informed us Singapore Airlines would be in touch. However to this day we have not heard of any follow up.

Here is the email I sent requesting follow up since the incident last December.
____________________________________________________________
Dear Singapore Airlines,

Happy New Year. On a flight from Cairns Australia on SQ204/27Dec/SQ706/28Dec to Bangkok our luggage was damaged as found on the baggage carousel at Suvarnabhumi Airport. Please see attached photos’. The damage was extensive to the point we had to purchase a replacement luggage. It was beyond repair, ie totally broken as attached in the photos’.

Also attached is the Damage Report as logged by the Suvarnabhumi Airport SQ Baggage Claims Personnel.

Whilst in Bangkok we had no choice but to purchase a new replacement suitcase to continue with our journey as the suitcase was un-useable in its damaged state. Please see attached receipt for the replacement baggage purchased later that same day. This came to a total of Thai Baht3900

The purpose of this email is to request replacement cost of the damaged luggage due to the negligence of the SQ Baggage Handlers’ in Suvarnabhumi Airport. Can you kindly compensate me with a cheque for the equivalent amount of 3900 Thai Baht? I can be contacted on this email address.

Kind Regards
Christopher Tsang
____________________________________________________________

Claimed loss: Luggage damaged and replacement cost of same purchased in Bangkok. Thai Baht 3900. Approximately AUD185.

Desired outcome: Reimbursement of damaged replacement luggage. AUD185.

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