SingTel
Reviews and Complaints

I have purchased a prepaid sim to Thailand and Malaysia.

This SIM card was not able to access Internet since I arrived in Thailand. It was really difficult for me to call the grab and access my business email.

I have tried to communicate with different customer service representatives in different time when I have a chance to collect the WiFi but no one can help me to address this data roaming issue. Very bad customer service from a tourist’ point of view.

I had switch my telecommunication service provider from M1 to Singtel at December 2022 for an 2 years contract with 5G plan.

However, my cell phone problem began January 2023, I had no data while My company, My Employer, My family & friend they claim that can't get me through even normal call.

I went to Singtel HQ located at 31B Exeter Rd. They do replaced a new sim card for FOC after they determined & admit that a problem on their system / sim etc.

After that, everything seem like back to normal.

**Again, same problem come, i do call Singtel technical support team hotline on 18th January 2023. I spoken to Singtel technician name Mr Rahman, he advise me by switching my cell phone data mode from 5G to 4G to monitoring 2 to 3 days. I able to using my cell phone with 4G data service.

Same problem repeat 2nd time after i went back from oversea. I do same work by call Singtel technical support team by report same issue, same answer from them.

I do queries, why i pay 5G while i can't enjoy for it?

I want change the 5G plan to 4G Plan back.

On 26/1/23, tried re-contracting online and the website says unable to process and ask to call customer care. Customer care says I cant re-contract online because of late payment history over 12 months. How is it related? The fact that they charge extra for late payments and over the months everything is paid with additional charges. Went to a physical Singtel shop and they tell me I wont be getting the benefits of online re-contract l. Don't get me started on add-ons that they casually add without you knowing.

My phone number +[protected]

On 22 January 2023 I signed up for 1Gb roaming service to Bali, Indonesia and I paid $10. When I arrived at 12pm local time and I activated the roaming service, I didn’t get any roaming service, there is no connection at all. I want to ask for a refund since this roaming service is not working at all. I am also giving a feedback that roaming service that you are providing to another countries especially to Indonesia need to be improved. This is not my first time experiencing difficulties activating and getting a roaming service.

I hope I am being clear and details with my complaint and feedback.

Thank you

Thank you

I have complaint several time last year(2022) on the fault whereby my landline are unable to recieve any incoming or to do outgoing calls. There are few of Your CSO that have help to arrange for the technician to come by to check on the cable. Your CSO also promise that this issue wouldn't happen again but still the same. The technician have also inform me there is someting wrong with the cable from the main riser to my unit and have inform your side regaring this issues but there are NO ACTIONS taken from your side. This issue have been affecting our business operation. I hope to hear a good explanation why this thing have not been solve yet.

The worse service possible. First, I signed up for a broadband plan with Singtel online store. They had sent me an email to mention they received the order, but no further follow up. I called the helpline, got me to a nonchalant Filipino operator with weird accent, that told me the order was ok, I just had to wait a few more days. Only because of his poor attitude that I was suspicious and called again, this time with a local accent female operator that was able to find there was a problem with my order. Somehow, the order was non-existent, and she re-registered the order for me.

As if that was not enough, Singtel scheduled a ridiculous appointment that would leave me without wifi for a month. After calling to ask for earlier, they helped shorten this period to a week, only to find out on the day of installation that they had made a mistake with my order again, and the contractors could not install. This was an admin mistake on Singtel side. How come they just can’t do their admin work right?

Finally, an operator called to reschedule an appointment with me. When you will think Singtel should be trying to advance the installation because it is THEIR FAULT THEY KEEP GETTING THINGS WRONG, no, they rescheduled to the next month. In the end, I am still without Wifi for a whole month. And they had the courtesy to ask what timing will be appropriate for reschedule, but didn’t have the courtesy or ability to let the customer know that they couldn’t get you on the time proposed (by them), but rescheduled you to next month. As a customer, I feel as if I am to just suck it up and accept whatever irresponsible decisions Singtel has made on my behalf.

This does not even mention the amount of frustration and time wasted in trying to talk to their operators or calling their hotline. I have never seen a company with as poor capability as Singtel to get things right (repeatedly having problems with an order just goes to show how messed up it’s system is). Or what poor training their foreigner operators have.

At the end of the day, my spouse and I decided that we are not going to go ahead with the order anymore. We don’t want our household wifi service to be provided by a company that cannot even responsibly handle customer service, nor find ourselves suffering from agony or business losses because Singtel and it’s operators just can’t get things done right, again.

I received an absurd bill for using my mobile in Thailand for which I explained to one of your officers on the telephone. After checking she informed me that it will be cancelled. With one week of this reply from Singtel, your company kept sending me reminders to pay the full absurb amount. I wrote a second letter of compalint to Singtel about your greed for money & promised to cancel my 25 years of loyally subscribing to Singtel if you kept reminding me to pay after saying not to. Today 5 Dec 2022 I received ANOTHER reminder to pay the rediculous amount. Is Singtel so desperate tpo squueze its customers when they did not use its services to such an extent that it keeps irriating even its lyal customers? I regret to inform you that I am seriously considerating TERMINATION my contract with Singtel by end of this week if I do not received a swift apology from Singtel ASAP.

Thank you.

Dr (Professor) Lim Huat Chye

Mobile [protected]

Company : Methuselah Centre Pte Ltd

Email profpeter.[protected]@gmail.com

Order ID [protected]

After placing the order on 18 Nov 2022, I was told by your Singtel staff it would be delivered on Mon 21 Nov., 2pm-5pm.

On Mon 21 Nov, I was informed by XDel it would be delivered at 2pm-5pm on Tue 22 Nov. I waited all day. At 11+pm near midnight, I received a call for delivery. I told him I was going to sleep, not accepting delivery then.

I booked on the next day for delivery on Thur 24 Nov, the set-up box never came.

What am I going to do, keep waiting day after day? Please help, I think Singtel will fail as an organization if no staff is in charge of the contractors.

Lim Yew Ying,

Order ID [protected]

My service has already been terminated on August 2022. Full and final settlement has been completed in September 2022. We received a bill on Oct 2017. After checking on helpline number on 1688, It was informed it is a system issue, we would raise the ticket and resolve the issue. On 30th Oct 2022, the amount was deducted from my account, I called them back again after so many calls they finally raised the issue and gave the case ID number. They informed that I would receive the call back as soon as possible and issue would be escalated for urgent resolution. Today is 18th Nov 2022, still no call back and no resolution, I received another bill for which payment will be deducted on 1st Dec. After calling them for nth time same story is being repeated that issue is on urgent priority, team is monitoring it and it would be resolved soon. No timeline has given. No callback and resolution.

I went to Malaysia last 16 Oct 2022. I was still on my way in a coach when I receive message that my phone will be charge maximum amount for auto-roaming. I had not turned off my mobile date then. I wanted to switch it off at JB customs. I got a shock when I received my bill with S$483.32 auto-roaming charges. S$481.57 was charged for 1MB usage. This is outrageous and I had called Singtel billing dept for an explanation. The hotline was not answered by a customer service officer but only a voicemail informing that we will be contacted within 3 working days.

Intermittent internet service for close to 40 days. Multiple visits by technicians. Provided all proofs and snapshot, but when they come they see all find alls ok just walk away saying all good. taken pictures of modem, router, screen prints for no connection or broken connection. Still no resolution yet. I am frustrated now. What is the solution?

Issue start date: Last week of Sep

First visit of technician: 12th Oct

Second: Around 19th Oct

Multiple call back for updates, till: 25th Oct.

Reported issue again on: 1st Nov.

Another call back request was lodged: 4th Nov, time passed no call received.

On 16 Sept 2022, I signed an agreement with Singtel for the provision of home internet and wifi, singtel TV channels and conversion of my home landline [protected] to a digital line. My account /number is [protected]. All the installation works were completed on 17.9.22. For the last 2 days my home land line has ceased to function. There is nothing wrong with my phone. The telephone vendor checked my phone and said the fault is with the digital line. I have been trying to contact your 1688 hotline, but it is futile and I am unable to speak to anyone to explain my problem. The reference number of the agreement is [protected]. My home address is Block 413, #08-132, Pandan Gardens, Singapore 600413. My mobile3 number is [protected] and my email is [protected]@hotmail.sg. Please check.

On 21st August 2022 I was charged $500 for auto-roaming and e-ideas sent by Singtel equivalent to 21mb of data.

I have not used my mobile phone while in Denmark for 1 day yet I was charged this ridiculous amount by Singtel for the propaganda that they sent to my phone.

This subscription is paid by my daughter and she had a shock when she received this bill.

My name is Kenneth Kee and I am a life member of Consumer Association of Singapore L110077.

There should not be any charge at all since I did not use my phone.

To Person In charge,

I call Singtel hotline 1688 on Sunday, 10/09/[protected]@10.30am from Malaysia. I am asking about activation and enabling of mobile roaming from Malaysia. Already spoke to your customer officer that I am calling from Malaysia, is that any charges that will charge me calling from Malaysia. One told me no and it will be waived off and one told me YES. There will be charges. And I had emphasized and kept saying I am calling from Malaysia. If there is a charge for the roaming, Can I have the replies and answer quick? Yet, my general question to them, still unable to reply or answer me. Requesting for more experience customer officer also unable to get one for me. Requesting for a call back also cannot answer me.

Frankly speaking, the question I am asking is very general question and I ask how much it will cost me for calling 1688 from Malaysia as I do not have any

free hotline number that I can call from oversea. And I just call to check on my roaming and house internet issues at the same time. Because my roaming issues from this department officer are really inexperience and etc. And because of this I requested to be transfer to home internet issues.

To my disappointment, both are handled by inexperience or product knowledge unwell or unable to understand what I am asking for.

All I wanted to know much will it be from calling 1688 from malaysia using my mobile number. The call took me 30MINS and mostly is waiting from customer service officer to go check for the answer. It can take lesser time and cost if they are unable to give am estimation amount instead of asking me to hold yet unable to give an answer/reply.

For your information : I was shifted from M1

On ...(did not note down the date), One of your Singtel representative who came to my door. After he explained everything about the promotion, i let him in into my house. And i signed with him on that very second.

Name : CHEW HONG KEOW

I/C No: S/1640990/A

Blk 637 Choa Chu Kang North 6 #06-245 S'pore 680637

Hand Phone Number : [protected]

Service ID : [protected]

Order ID : [protected]

Singtel installation appointment was on 8th Aug 2022 (04.00pm to 05.00pm). work was carried out by a helpful Malay young guy.

Attn : Person In charge

Re : E-mail not able to send out

Almost 3 days, we make many calls to your customer service and it is almost 3 days already

Till today 7th July 2022, the complained still have not been resolves

We are doing business and we cannot send out the e-emails and we are losing lot of business.

We contact your customer service almost everyday and everytime we received the same answer that you are attending to it

Regards

James Lee

Futron Electronics Pte Ltd

I went to india last month and on landing I just switched on my data roaming for few minutes to check some urgent messages.

When i got the bill I was surprised to see that for 14 MB of data Singtel has charged me SGD 465 which is ridiculous.

this is a robbing the local customers of their money and I get to hear Singtel have many issues and customer complaints like this.

The chatbot is useless and it takes very very long sitting on the phone queues getting the agents and then they keep transferring you all the time.

Customer Name: Loo Leong Lin Linda

Contact: [protected]

13/6 appt to deliver TV Box but no show when we call CSO apologies for application not process.

Delivery re-schedule to 23/6.

23/6 - New TV box arrived. Follow instruction to activate accordingly but cannot be activated. Call technical help line but to no success.

Technician appt schedule on the 1/7 which is unjustifiable wait of disruptive service.

26/6 technician, Tamil came to rectify problem. TV service works for only 1hr and images got hang and a X4 appeared on the screen.

CS manager promise to send technician the next day but yet to receive a favorable resolution.

Utterly disappointed with Singtel lack of professionalism and accountability.

Hi,

I have called up several times recently for the last few weeks to Singtel at 1688 on 2 issues. 1. Data roam service in Malaysia and 2. The reconnection fee.

And today i am still following up on the same issues which the several calls were made.

To sum up my frustration, i think singtel service has dropped tremenously because of the facts that those customer service staffs who answer the calls and are supposed to help resolve the issues or complaints are unable to do it efficiently and effectively because these staffs are in Phillipines or in India.

I would like to raise a complaint about Domain Migration from Singtel MyBusiness to Google Workspace.

The request has been started since December 2021. After Singtel starting to process the request and my colleague also starting liaise with Singtel Customer Service on the step of doing Domain Migration.

until now I taking over this case. I had liaised with the Customer Services Officer since 12 May 2022 and the issues still not yet solved.

They promised will revert back to me and at the end still no respond from them.

This issues has affected our school operations seriously as some of the existing email cannot send any email, cannot received email, new email address cannot be used.