Sizzling Pubs
Reviews and Complaints

I'm annoyed by you. I feel for the poor waitress

I previously played for the newlands tile hill coventry at poo. Because i rently left i am no longer aloud to play pool in ther at any time! I am not barred and aloud to drink surely this is not right.

I WENT TO THE SWAN PUB IN PRENTON WIRRAL THOUGHT I WOULD GET A CHICKEN BURGER THAY HAD NO BACHTES SO THOUGHT I WOULD CHANGE AND GET THE CHICKEN THAY SAID IT WOULD TAKE 2 HRS FOR THEM TO DEFROST THE CHICKEN SO I WOZ LEFT WITH A MIXED GRILL BUT WANTED IT WELL DON BUT NOT DONE AS ASKED BUT I MUST SAY ITS NOT THE FIRST TIME IT A FEW TIMES THIS HAS HAPPEND SO I WOULD NOT RECOMEND THE SIZZLER PUBS TO ANY BODY I WILL NOT BE EATING THE ANY MOR I WOULD RATHER GO TO A RELIABLE PLACE WHERE THE FOOD IS HOT AND COOKED AS YOU ASK FOR BAD FOOD COLD AND DONT HAVE HALF THE FOOD ON THE MENU KEEP CLEAR FROM THEM

My Husband and i went to the Beacon Tree today for lunch. All i can say is total disgrace. My meal was revolting. The tpsey steak pie i ordered had 3 piecesof steak in it, no sign of any "tipsey in it" and the mashed potatoe, well lets say im from a food background and this defo wasnt proper mash it was SMASH or something along those lines. To the eye the meal didnt look at all pleasing either! Very disappointed, we shall not be returning.

Fisted the moorland pub in smallthorne stoke on Trent and the entrance was enough to put you off dirty cigarette ends all over the floor absolutely disgusting, no better in side sat to the right as you enter the table no 28 Windows dirty table sticky also menu mirror on the wall dusty and dirty as was opening with lamp on dusty.does no one very make Vists secretly dirtiest pub I've been in

The Vesper Gate has no atmosphere no beer mats, tables not cleared away unless the customers do it, and its not very often you see the person in charge it is a place i would not class as a local public house.

when you walk into the bar and the staff are like sheep they disappear when you get there (Leeds)

I THINK THERE'S A CLUE IN THERE SOMEWHERE!
INDIAN COMBO! SPICEY FOOD THEN!
DERRRRRR

Dealing With Poor Customer Service

All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
2. Be polite but firm.
3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
10. Join any class action lawsuit against the company.
11. File a complaint with your local Better Business Bureau.
12. Contact your state attorney general.
13. During this prolonged economic rough patch all companies are out to make money anyway they can.
14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
15. Do this with any company or service you are having problems unresolved problems with that company or service.
16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
I give you this advice at no charge.
RH – New Mexico

Can't sign into the app. I have changed my password & had a confirmation from you to say it's been accepted but still can't connect

Called to the Marquis arms Fforestfach Swansea on Friday the 13th at 13:45 for a sandwich off the lunch menu only to be told they don’t serve them on weekends even thought the menu states Monday - Friday before 5pm

blue bowl Hanham ordered steak for me and hunters chicken for my husband asked for the steak to be cooked medium to well done. steak arrived I tried to cut it but it was so tough I couldn't also was running in blood took it back and another customer was complaining about the same thing. They said they would change it and the second steak was better but still not cooked how I wanted it and by the time I got it my husband had finished his meal so I sat and ate it on my own. My husbands hunters chicken was very dry when we were leaving we spoke to the guy there and all he said was I will have a word with the chef AGAIN so obviously its been a problem for a while. There was no offer of a complimentary drink pudding not even an apology we used to go there a lot but will not be going back as we don't go out for a meal to eat separatly

Had a meal at the White Horse, Darlington. My wife ordered the Burnt End Chilli- it was only £5.49 so didn't expect a big portion but to say it was small would be an insult. There was hardly two spoonfulls of Chilli - when we paid the bill we advised that we didn't want to pay for it but was told that as it was eaten we couldn't have a refund. My wife had hardly touched the rice and nachos as there was no chilli to be had with it and returned a 3/4 plate of food. Service was poor and the staff weren't that interested. Won't be going back there again.

Once again The Riftswood, Comberford Road, Tamworth, Staffs as only the Christmas beer and John Smiths on. No Pedigree, No Doombar. This is not a first this is a regular occurrence. Excuses are we have to clean the lines between barrels. This could be the reason the beer never keeps an head. Or the glass washing I don't know. I've had food in the pub as well and that's not the best either. I don't think the young staff know how to keep the beer. I will now look for a new public house to drink in because I'm fed up with this situation. I'm not the only one who feels like this.

the new manager in the Pines in Crookston Glasgow is the worst there has ever been . My friends and I have been locals in the Pines for over 30 years and have seen managers come and go but this Jo takes the biscuit . Half her staff have left within a couple of weeks of her starting . Sometimes you have to wait about 10 minutes before getting served because there is no staff. We were in on Sunday and she barred 4 people and told the rest of us if we didn't like it we could leave. All the people in the bar have been drinking in there for years and there has never been any trouble. They are all looking for somewhere else to drink until she leaves . there will be a big loss on profits because there was at least 30 people in that bar .Her attitude stinks.

we went to acorn in bebington for my birthday we ordered our meal it came 20 mins later the ribs were burnt so i sent it back 25 minutes my new meal came the ribs were nice but the rest of the meal was cold all they done was change the ribs and give me the old food the reason i know this was because i took a bite of chiken and i recieved it back

First of all they didn't have any lemonade to put in a drink. Then at 9.30 they said it would be 20 minutes to get a coffee to re-boot the coffee machine. This is at the Norton at Meadowhead in Sheffield. Service very poor.

My partner and I visited the Stanley Arms (Roby Road, Liverpool) establishment on the 17th May last at 6:15pm to have a bit to eat and a drink.
We have been to the Stanley Arms on a number of occasions, after being recommended by our goods friends who have been dining at this venue for a number of years.
Upon arriving at the establishment at 6:15pm, I proceed to order two pint classes of Coors beer and paid cash.
We located a table and began to choose our food, we chose the following;
Breaded Mushrooms £1.99
Tangy Tomato & Chorizo Chicken Melt £8.49
Piri Piri Lemon Chicken Skewers £6.49
Garlic Bread & Cheese £1.89
Jack Daniels Sauce £1.25
Total £20.11
I was told the total cost was £29.39 (Debit Card Receipt Obtained). I proceed to authorised the payment, at 18:17pm. Upon completion of the transaction, I thought the cost was quite high and queried it with the manager.
He went away and then came back and advised that I have been charged for an additional 4 drinks, which I thought was very strange, considering I did not order any drinks?
He proceeded to refund me the sum of £9.28 from the till in cash.
I returned to my table and awaited the food order.
20 minutes later we received the breaded mushrooms.
At 18:50pm I was approached by the manager to advise that our meals would be with us very shortly (couple of minutes), so we waited. At 19:00pm the manager approached again and said he would go and chase the meals?
At 19:12pm a waitress arrived at the table with the Garlic Bread and the Jack Daniels Sauce, at this point I was annoyed with the service we had received, I asked why she had brought them particular food items when we had not received our main meals?
She proceeded to ask “wasn’t you made aware of the delay upon ordering” I advised no I was not and there was no indication whatsoever of any food delays.
At 19:18pm over an hour from point of order, our food arrived!
Upon inspection of the food the following was noted;
Garlic Bread and Cheese
Burnt on edges, cold in middle and very greasy and way too much cheese added.
Piri Piri Lemon Chicken Skewers
The skillet was not hot or sizzling, the chicken was only warm at best and very very dry and the salad that was provided was a disgrace, it looked as if it had been there over a week (pictures obtained).
Tangy Tomato & Chorizo Chicken Melt
This dish arrived with no onions or peppers as advised in the menu description and no Corn on the Cob or Onion Rings were provided and upon my partner tasting the meal, it become apparent that the meal provided was in fact a BBQ smothered chicken (£3.49) and not the £8.49 meal ordered. Further the chips provided were not seasoned chips, just plain average oven chips. (Pictures obtained).
I tried to eat my meal and was not impressed at all and left it. My partner proceed to eat her chicken and found the chicken to be nice but was very disappointed as it was only chicken nothing else, bearing in mind all our other visits have been great.
I left the premises and was approached by the waitress who asked was I ok with the food, to which I replied “No” in fact I advised I was disgusted in the food and the service received, she made the suggestion that I should complain and speak to Richard the manager, to which I replied “I will not be returning again” (I would not complain, as the premises was rather busy with after work drinkers and didn’t feel comfortable).
I went to my car and my partner exited the premises and the same waitress spoke to my partner who advised her that she was not happy with the service and food and that I was livid and was going to make a formal complaint to the head office over the standard of service.

At this point my partner was persuaded to go and see the manager to discuss the matter and was promptly given a scrap piece of paper with the two meal details on and his telephone number (to return for a free meal), no real apology was given and was very unprofessional. I would not return to that particular Sizzler pub even if the meals were free!

I am writing regarding my visit to the Nine Giants pub, in Cardiff, on the 17/02/2013. I would like to firstly mention that the location and building were very accommodating and hospitable. I would also like to set the scene that my visit entailed very poorly cooked food and extremely poor customer relations. I am currently a final year Journalist student at Cardiff University, and have taken it upon myself to speak with our editorial manager this evening to see when would be the soonest I could publish an official review on the service offered at this pub. However I was advised to make official contact with you to see what you opinions and resolution could be. So to unravel our experience I shall bullet point my issues below:
• Our most major issue was when we were seated by the kitchen entrance, our 5 year old in toe, listening to foul language being bellowed throughout the kitchen.
• To say the food was overcooked would be an understatement. The burgers were black and tough, the pie casing was solid and the steak was a very well done, tough, lump of meat, however was requested as a medium steak.
• The gentleman who was serving us at the bar, midway through serving our drinks, walked off and left me stood there for a few minutes. Upon going to find him, he was stood watching the football highlights and stated ‘I will sort it when this is finished’, leaving me no option but to go sit down and return 5minutes later to collect the rest of the drinks.
• Upon raising these issues with the manager, she became very defensive and abrupt, highlighting that she has never heard swearing in the kitchen and that I was incorrect in what I heard. She looked at my burger and agreed it looked dry and overcooked and issued a part refund for just the burger. However het attitude and manner was far from understanding and apologetic, and was in fact very rude and hostile. After that we were left feeling in a very hostile surrounding whenever the staff members walked past us staring. In turn leading us to leave our son dessert (which had yet to be served) and the rest of our drinks and food and walking out.
These points were the most important to us; however I do feel the pub lacks any guidance from above, as it certainly does not resemble anything you see advertised on television. I shall leave this with you and hope I hear back, before the end of next week (22/02/2013), with some form of acknowledgment.