CB Jewelry and Watches Skagen new watch stopped working after a couple of hours

Skagen review: new watch stopped working after a couple of hours 8

Sangeetha Ghosh of IN

Jan 18, 2015 8:06 am EST

Review updated: Oct 21, 2022

Featured review

I purchased a Skagen watch yesterday from Helios, a subsidiary of Titan Industries. The watch stopped working after a few hours. I took it to the store and they asked me to go tho the service center. They changed the battery. After a few hours it stopped working again. So it was not the battery. The watch is defective. So why does Skagen sell defective watches? I want the watch replaced or my money back.

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Titan SocialCare

6 comments

Titan SocialCare of IN

Jan 20, 2015 4:41 am EST

Dear Sangeetha Ghosh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on [protected].

Sincerely,
Steve

Smita Singh

1 comments

Smita Singh of US

Feb 26, 2016 1:16 am EST

Dr. Smita Singh
Delhi
Mobile -+91-[protected]

I purchased a skagen watch on 1/7/2015 ( model no. 1072YL01)(item code SG358SRSCI) from authorized dealer-World of titan, 17A/30, Ajmal Khan Road, Karolbagh, Delhi-110005. The watch looked stylish, but stopped only within few days and then again started working. This happened for 3 times till february 2016. Every time I went to the store, and they checked it and returned saying, it has no fault. it is working fine. Please show us next time, when it stops. I am really frustrated, as it seems, others using skagen watches are also facing the same problem, it means it is a common manufacturing fault with these watches. I feel the owner already knew about the defect, as it would have been surely stopping time to time in his own showcase too. I feel my other Indian watches are better than this Skagen, at least they all are working fine and surely cost very less in comparison. I want this watch replaced with a new one ( which is working fine) or my money returned to me .I can not go again and again to this store as I live quite far away (dwarka).
I tried hard but your photo uploading link is not working right now.

Titan Social Care Titan Social Care

2 comments

Titan Social Care Titan Social Care of US

Mar 12, 2016 7:07 am EST

Dear Dr. Smita Singh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on [protected].

Sincerely,
Steve

Titan Social Care Titan Social Care

2 comments

Titan Social Care Titan Social Care of US

Mar 14, 2016 7:11 am EDT

Dear Dr. Smita Singh,

Steve here from the Customer Relations team. Always here to help!

The above mentioned complaint is related to Helios Team, Kindly check with helios team and in case you wish to talk with Helios Care team, please call on [protected].

Sincerely,
Steve

oconnell john

1 comments

oconnell john of IE

Nov 10, 2016 2:49 pm EST

I purchased a ladies Skagen watch in October 2016 at the Skagen Outlet Store, International Drive, Orlando Florida and had to return it the next day as it had stopped. I got a new watch, same type as a replacement. On my return to Ireland the new watch stopped working. Got the battery replaced and watch started again but 5 hours later it stopped. It then started again for 7 minutes. While checking the warranty information I discovered a tag that had been attached to the watch and it stated that it was a refurbished watch.
No one told me at the store that it was not new.
I have sent e-mails to customer service and some other Skagen address in the US but no one has bothered to reply. This is the 7th Skagen watch I have purchased. All the others are working great. I feel that the sale of the watch at the store was a con job. Buyers please be aware of such scams.

AliceD2

1 comments

AliceD2 of US

Aug 17, 2018 2:34 pm EDT

How can I tell if my new Skagen ladies watch is genuine

Vahid Avdic

1 comments

Vahid Avdic of US

May 03, 2019 12:27 am EDT

I have had two Skagen men's watches stop/start working over and over. I think it basically comes down to how thin they make the watches. Even though this is the reason that I ordered them in the first place, perhaps watches cannot function properly when they are that thin.

evestelle

elk river, US

1 comments

evestelle of elk river, US

Oct 21, 2022 12:24 pm EDT

i have a skagen 233xlt mb. It was in storage for 2 years. Of course the battery was dead. I had it replaced. Worked fine for a week. Now it keeps stopping. When I adjust the time it starts up again. Running anywhere from 10 minutes to 24 hours. Whats wrong? Bad battery?

Skagen - poor quality & customer service 80

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Resolved

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Skagen emails

skagen@skagen.com

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901 S. Central Expwy, Richardson, Texas, 75080, United States

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