I initially ordered this thinking it was 19.95 a jar. I never subscribed, this is a scam. I was charged almost 4x the amount. NEVER ordered the tea. The next month I received another jar and detox tea. I called the customer service number about 20x, no one answered, left my phone number as directed. Responded to emails saying I DID not want a subscription, no response. Finally I had to cancel my credit card to get them to stop making unauthorised charges on my credit card. They finally responded to that saying the payment was declined. After 56minutes of waiting on the phone I spoke with “Kristine” in the Phillipines. She said they could not refund me for the product that I still have in the original boxes totally $1200! I asked to speak to someone in the office in SD or CO. She said she could not do that. I asked her to please email me a confirmation of our call, she said she could not. The reason I asked is because all of my previous requests were never followed through with. There are so many complaints to the Better Business Bureau with the same situation. They have set up their IG account no to accept any comments because they were getting so many complaints. This company is a scam and stealing money from people
Desired outcome: A refund for my brand new product shipped to me without authorisation and after numerous calls to cancel