Here is my new contract that I entered in to with sky less than a month ago when my subscription was set at around £57,
Sky iD [protected]@gmail.com
Hello David',
We're writing to confirm that you have agreed to take up the following fantastic offers:
•
Sky Broadband Superfast
£39.50
•
Discounted by £5.00 for 18 months
-£5.00
•
Discounted by £7.00 for 18 months
-£7.00
£27.50
•
Sky Broadband Boost
£6.00
•
Discounted by £2.00 for 18 months
-£2.00
£4.00
•
Sky TV
£34.00
•
Discounted by £5.00 for 18 months
-£5.00
•
Discounted by £3.00 for 18 months
-£3.00
£26.00
We also wanted to remind you that as part of these offers, you've agreed to a new minimum term for the products listed in the table below:
Subscription
New minimum term start date
New minimum term commitment
Sky Broadband
30/10/2023
18 Months
Sky Broadband Boost
30/10/2023
18 Months
Sky Talk
30/10/2023
18 Months
Sky Line Rental
30/10/2023
18 Months
Sky TV*
30/10/2023
18 Months
*If you did not have a Sky Premium Contract Pack and have now added one to your option, the minimum term for the Pack is the same as the Sky TV minimum term shown above. This is also the case if you have agreed a new minimum term for your existing Sky Premium Contract Pack.
If you have either of the Sky Premium Contract Packs and have added another, a new contract with a new 18 month minimum term applies to your Sky TV services (including your Sky Premium Contract Packs). The terms and conditions for your new contract are not changing.
We estimate your line could support between:
58.9 and 74.1 Mbps download speed
18.0 and 19.0 Mbps upload speed
You should expect a Guaranteed Minimum Download Speed of 53.2 Mbps.
If you believe the speed you receive is lower than the Guaranteed Minimum Download Speed, you should contact us and we will help to improve your speed. If you think you're getting below your Guaranteed Minimum Download Speed (shown above), please get in touch so we can try to improve your speed. If we're unable to help within 30 days of contacting us, and your download speed falls below the minimum guaranteed on 3 consecutive days, you can choose to exit your contract without penalty. This does not affect your legal rights.
For more information, visit My Account
Sky subscribes to Ofcom's Voluntary Code of Practice on Broadband speeds which aims to ensure broadband providers give you all the information you need on speeds and what should happen if your line doesn't achieve those speeds. You can find out more information on what this means for you at sky.com/vcop
Important Information about your contracts with Sky:
This offer will not alter the terms set out in your original contract with Sky other than as specifically set out herein.
If you decide that you no longer wish to keep this offer, you need to let us know any time within 31 days from when the offer is applied ("cooling off period"). If you do this we can normally put you back in the same position you were before you accepted this offer, however, if we're unable to put you on the same package as you were previously (for example because that package is no longer available) we can put you on an equivalent package instead. As you agreed to your services continuing to be provided during this period you will need to pay us an amount which is proportionate to the service provided up to the point you have told us you no longer wish to take this offer. After your cooling off period, to end your TV contract you’ll need to give us 31 days’ notice which cannot end before your new minimum term finishes. Early termination charges are payable if, during your new minimum terms (where applicable), your Talk/Line Rental or Broadband contracts end (other than where you have a right to end them without charge under the terms and conditions) or we end your TV contract because you have breached your terms and conditions.
These early termination charges will be calculated in the same way as in your "Minimum Term" (set out in your contracts booklets). We will give you reasonable notice in writing before making any charge.
If your offer included an administration fee, this will appear on your next bill. The pricing that applies after your offer period is explained in the "Important Legal Information" section below. Please read this section which includes a summary of the key terms of your original contract with Sky which remain unchanged other than the changes set out above.
Your first month`s bill after this offer has been applied may be higher or lower than the expected amount to adjust to your normal billing cycle. Please go to sky.com/help/articles/manage-your-bills-and-payments to find out more.
We're sure that you'll continue to enjoy all the great services that Sky offers - if you need any further help, or support download the My Sky app or visit sky.com.
now you have just debited my account for over £80. How on earth can you make this mistake.
I would like you to reemburse my immediately. Or I will cancel my subscription with you for ever.
Thank you
Claimed loss: Total refund
Desired outcome: Payment taken for the amount of new contract