Skype
Reviews and Complaints

I was smart not to sign for a long term account, instead, I chose to buy minutes to call abroad. This worked fine for about 2-3 times but their system no longer works properly. I spent so many days trying to find a solution by following Skype's and other frustrated users suggestions to no avail. The geniuses at Skype are unable to fix their audio system and I got fed up and tried to cancel my service online and Skype sent me straight to their chat and of course there was nobody available so I sent them an e-mail demanding a refund of my unused credit which I"m unable to use for their technical errors. So far we've been going back and forth with e-mails but in the end I will prevail and they will refund my money. My advice to all of you is to keep sending them e-mails, don't ask, demand a refund of your money. Every time Microsoft gets involved there are and will be problems. Skype worked fine while the Europeans were in charge. They already had a class action suit and I believe they are asking for another even though Microsoft claims that no lawsuits are allowed, ha ha ha.

(1) I had a very important interview coming. So I spend a lot of money and bought Skype Premium.
(2) I purchased Skype Premium on December 2, 2012.
(3) Then in the middle of the interview, as soon as I shared screen, the video froze!
(4) Even after I stopped screen sharing, the video still DID NOT come back to life. It stayed frozen.
(5) Even after I hung up and called back, the video remained frozen, never worked. This time video froze forever and never came back again.
(6) Rest of the interview went down the drain! This was my life-time chance.
(7) After I complained, Skype came up with lames excuses like I didn’t have enough bandwidth and other applications were open.
(8) When I confirmed that, there was enough bandwidth, and all other applications were closed, they came up with other ridiculous excuses, as follows.

(9) On my refund-demand, they refused with a false accusation that I used Premium to make a group video call, and they will not refund used product.
(10) I showed them all the documented evidences (including pdf-files of screen-shots) that the ONLY ONE group video call I made in my WHOLE LIFE was in August 2012 during a FREE TRIAL period, long long long time before I purchased Premium in December 2, 2012. So that does not count.

(11) In response to that, they came up with another ludicrous accusation that, I made group video calls in December using Premium. And they will not refund used product.

My arguments

(1) I DID NOT make any group video calls in December. And I can prove it. I have witnesses, who can testify in my favour.
(2) Group video calls need more than 2 persons and more than 2 computers. I never used that in December.
(3) All my calls in December are one-person-to-one-person. Only 2 persons were involved. Only 2 computers were involved. I have documented proof. These are FREE calls, and does not need/use Premium subscription.
(4) There is a distinct difference between how group video calls and ordinary one-to-one video calls get registered in Skype list and show up in Skype list.
This is how you recognize and differentiate group calls from one-to-one calls.
(a) Group video calls are registered as “Conference call”. In 4th August, in my FREE TRIAL PERIOD, I first added 2 persons to my list at 15:03, then I was able to make a “Conference call”, which is registered at 15:05.
(b) MY ONLY group video call in my whole life was in 4th August during my FREE TRIAL period. That was registered as “Conference call”.
(c) On the other hand, one-to-one video calls are registered simply as “Call”, which are clearly shown in my December list.

(5) If these were group video calls, as Skype claims, then these should have been registered as “Conference calls”, instead of just “calls”. That proves my point unambiguously.

(6) My another strong argument is this:
If my calls are part of Premium, how was I able to make such calls in November? We can clearly see that I made same type of calls to one person in November, when I didn’t even have Skype Premium. I was able to do that, BECAUSE this service is FREE ! NOT part of Premium.

This proves that I did not make any group video calls in December. I ONLY made one-to-one ordinary FREE video calls in December, which I was also able to make in November WITHOUT Premium.

As I was able to do so, that clearly proves that, I DID NOT use Premium in December either.

That proves that, this is NOT a used product and I am entitled to a refund.

Skype do not even read my messages. They get their robots reply to me. Skype software application and service completely failed to serve my purpose. And Skype’s inept irrational employees lie to me and make ludicrous false accusations. And Skype management is completely oblivious to that.

Skype even failed to give a plausible reasonable explanation why the video would freeze, when I had enough band-width, when all the other applications were closed.

Then on top of that Skype supervisors take their inept employees’ side, who lie to my face.

I have documents as evidence, I have witness testimony. I have all files and documents assembled together ready in favour of my case.

Charges being taken out of my bank account over 3 months and i had credit on account and only used it once but havn used skype account for 3 months cant seem to stop money from coming out of account

I keep receiving phone calls from Skype. I dont answer them but each time it stops its a different skype address. Ive noticed that my Skype creidt is going down and Im not using it. I think these calls are related to this. I've tried to leave messages to skype but have had no action. I cant seem to contact a person about this. My skype creist is automatically set up to take 10 euros from my account. Nearly every few days Im down to 1 euro and it takes again. Something is going on.

Skype takes pictures and records video of its customers / users who download free software without asking their permission first. When one is on a household computer this is even more of a privacy invasion as there is no expectation the user will be clothed. I cannot find a way to easily disable the Skype video function on my Windows 7. I don't want it. I'm required to use Skype messaging and sometimes voice calls for international employment reasons.Skype needs to ask permission before recording video or taking pictures. It tries to set one's profile picture( available to all Skype users on the web) based on a picture it takes without requesting permission. Due to facial recognition technology and privacy concerns I never put personal photos on the web. Almost all other Windows/ MS software asks permission before it does things, and due to privacy concerns it is especially important that the Skype software deploys its video capacities only with consumer permission.

sir, i have received mail in the name of skype office UK they told me that i have win the prize and send to me copy of prize win certificate, copy of check and copy of affidavit (copies attached). sir i am a very poor man naturally i was very happy to see this but also thinking that may be some body cheat me. so pls can you confirm me that is it correct or not because they using the name of your barr
waiting for your help
thank you for your help
arshad mehmood
mina salman manama
Bahrain
the copy of email received

KEVIN ALBAN

ALBAN CHAMBERS
THE PRINCIPAL ATTORNEY
#446 STOCPORT ROAD, LONGSIGHT
MANCHESTER M60 2DB - UK
Tel: +[protected]
EMAIL: alban.[protected]@lawyer.com

Attn: Sir / Madam,
I am in receipt of your e-mail in which you have indicated your interest in our legal services. The Affidavit Of Claims is a document required by most Financial Institutions here in UK for the Legalization of Claims.

We shall issue you the Document from here in UK as you desire. After receiving your e-mail I also checked and confirmed the actual legal amount it will cost to obtain Affidavit of Claims.
Below are the required fees.

1. Consultation/Legal Service Charge...£100.00
2.Affidavit Charge... £80.00
3. Legalization/Certification Charge...£70.00
------------------------------------------------------------------------------------------------
Total = £250.00

The Oath Fee and Certification Charge must be paid to the Commissioner for Oaths before the Affidavit Of Claims can be issued out to me on your behalf while the Consultation fee is the cost of my service to you.

The payment can be made to me through Money Gram/Western Union money transfer with the below payment directives:

Receiver's name: Mrs. Henderson Elizabeth
Address: Stocport Road longsight, Manchester M60 2db-
United Kingdom

As soon as I receive this payment, I will proceed directly and issue the required Documents to you immediately without further delay.

In attachment is the affidavit of claim form which you are required to fill and submit to me with the scanned copy of the payment slip. and also my ID card copy and Mrs. Henderson Elizabeth National ID card

You don't need to contact you lawyer as we are here to save you better, as soon as we receive the receipt of your payment the affidavits of claim shall be issue to you within 3 working hours

Waiting your response.
Yours in service,

Hon.Barr. McDonald Nelson
(Principal Attorney)
Accredited Specialist Family Lawyer
Barrister and Solicitor (Australia, 1984)
Solicitor (England and Wales, 1992)

Mrs. Henderson Elizabeth
General Secretary
1 Attached file| 138KB
AFFIDAVIT OF CLAIM FORM 2012.jpg
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my names is Robyn Hillier and l have been with skype for quite a while now. all of a sudden this week, it has got stuck,
no one can call ad l cannot call them, as my skype is telling everyone öff line with voice mail"l do not have voice mail and never
had. l have family overseas who l talk to skype to skype and it is exceptionally annoying that this is happening to me. The symbol
will not disappear from my screen. Hope this can be fixed soon. l have been withot t nearly 4 days now.
thank you
Robyn Hillier

I know Skype is free, but they treat their customers like hell. There is no way to delete your account, contact customer service (if any) or anything else for that matter. Today I opened Skype and it kept crashing, so I went on skype.com to see what I can do so I found out their "Support Network" and submitted a ticket, I received several e-mail from Skype saying I got a response back from a user named "Tamim" (Valued Contributor) I tried to open it but it said I was banned from the site, so I went to the site that is provided by skype support page; lithium.com and it said the same thing. How sick and disgusting skype is I will ban them from my life and delete the app forever. Do not get Skype I swear they are the worst so called Internet messengers out there I hope the US banns them and Microsoft does something about them since they bought them.

I just spent half hour chating with customer service trying to obtain a
detailed ongoing balance of the usage in my account.
the rep gave all kinds of worthless information that did not answer my
concerns.
The reason I started the call to Skype customer service was because I notice
that the balance in my account seems to go down faster that what it should.
And my going around with the Skype did not get me an answer. I had to
extract it from her that "Skype does not provide an ongoing balance before
and after each call. Obviously in that way I know exactly what I pay for the
call.
Today I called Costa Rica and when I noticed a big deduction in my balance.
I called Skype customer service. According to what the rep said my call was
.347 but the deduction was .697. When I inquiry she said that is because I
made 3 calls. However when I look for the charges there was only one charge
for .347 and my account was deducted .697
When I said I did that because the other person could not hear me ( which it
happens practically every time I use Skype)
She argue that that was my internet. I responded that it could also be their
system but didn't go anywhere. (again, every time Skype fails, I have to pay
for. ( I am sure it is a common problem with Skype)

Also I had cancelled auto refill, but every time I did a refill myself, the
system will put me in auto refill. That is not a good practice.
Somebody need to look into the way Skype is charging the customers.
I requested a transcript of the chat but, so far nothing.

Hello,

Following our chat support session, here's a copy of our chat history.
1:29:05 AM oct127 oct127 begins session with: Payment methods
(how to pay)
1:29:05 AM SYSTEM Presentation Script "Thank you for contacting
Skype Customer Support" ended.
1:29:14 AM oct127 Hi,
1:29:32 AM You Hello! Welcome to Skype Live Support! My name is
Ramona. How may I help you?
1:29:44 AM oct127 Seems to me that is getting increasingly
expensive to use the phone service
1:30:08 AM oct127 Also I was not able to find a way to keep
track of my ballnce
1:30:20 AM oct127 balance that is
1:31:38 AM oct127 I need an statement of my available balance
every time I make a call
1:31:57 AM oct127 in that way I now exactly how much the call
cost was
1:32:20 AM You I understand your concern with regard to account
balance.
1:32:31 AM You I would be willing to help you with your
concern.
1:32:35 AM You Before we go further, may I have your name and
Skype username, please
1:32:42 AM oct127 thank you
1:32:53 AM oct127 oct127
1:32:56 AM oct127 Octavio Suarez
1:33:31 AM You Thank you.
1:34:17 AM You To check your avalaible balance, you can always
sign in to the my account page and your balance also shows on the Skype
application.
1:34:35 AM oct127 I know that.
1:34:44 AM oct127 I will explain again
1:35:20 AM oct127 I want to be able to see in a statement how
much you deduct it for the call
1:35:42 AM You We're you able to check your call history?
1:35:55 AM You To view a detailed list of the calls you have
made and how much they cost, sign in to your account:
https://secure.skype.com/account/call-history
1:36:11 AM oct127 yes but that does not tell me how much you
deduct it
1:36:43 AM You The total call charge per call to a number is
what we deduct on your balance.
1:36:44 AM oct127 can you tell me how much was the last call I
just made today to costa rica?
1:37:03 AM You Sure.
1:37:04 AM oct127 yes, were is it showing?
1:37:07 AM You Just a moment.
1:38:20 AM oct127 HOw much was my balance before I made the
call and how much was after the call?
1:40:42 AM You The last call you made for calling mobile in
Costa Rica is $0.347.
1:41:03 AM You That was made on Dec. 21, 2011./
1:41:14 AM oct127 thank you and how much was the balance in my
account at that point
1:41:29 AM oct127 before and after
1:42:08 AM You Prior to Dec. 21, 2011 your account balance was
$2.10.
1:42:41 AM oct127 thank you. Does that match tha deduction?
1:44:57 AM You After the call, your account balance top up for
$10.00 leaving your account with a total of 11.400.
1:45:56 AM oct127 So that is a total of.70 right?
1:48:16 AM You Sorry for the confusion, your total call charges
on Dec. 21, 2011 is 0.697.
1:49:26 AM oct127 so how are you telling me that the call was
.347 when you are tellin me that the total charge was .697
1:52:34 AM You On your call records, you have made 3 calls to
number [protected].
1:53:12 AM You First call - 0.175, second call - 0.175 and the
last is 0.347.
1:53:23 AM oct127 I see, that is correct.The reason I had to do
it. The other person could not hear me.
1:53:32 AM You A total of 0.697.
1:53:59 AM oct127 Which is another issue I have with your
service. every time your service is flawed I have to pay for
1:54:18 AM You Please be reminded that your auto-recharge is
enabled.
1:54:39 AM oct127 No it is not
1:54:46 AM You I would like to clarify that you have not been
overcharged.
1:55:53 AM oct127 All I am asking is that I am able to see call
by call how much was I charged. were do I go for that.
1:56:21 AM You Please check your My account page now and your
order history.
1:56:47 AM You To view a detailed list of the calls you have
made and how much they cost, sign in to your account:
https://secure.skype.com/account/call-history
1:57:05 AM oct127 the histroy does not keep a balance of my
account
1:58:01 AM You Your account balance is stated on the welcome
page of your my account page and on the Skype application.
1:58:44 AM oct127 I know that I am talking about a detail
statement of how much was deducted for every call.
1:58:56 AM oct127 were do I see that?
1:59:47 AM You Once you made a call, it automatically deduct to
your balance and it is posted on Skype application beside your name.
2:00:29 AM oct127 were do you keep a recordof every deduction
2:00:50 AM You We have that on our end.
2:01:00 AM You You can alos check that on your account.
2:01:05 AM You **also
2:01:11 AM oct127 what is that please
2:01:30 AM You It is on the link I gave you.
2:01:41 AM oct127 would you guide me there so we can do it
together
2:04:37 AM You Before you made a call, observe your current
balance is $11.400.Now try to make a call and check the balance after.
2:06:08 AM oct127 I already said that twice. I want to see it
in writing an ongoing balnce not befoe and after only.
2:06:22 AM You That option is not available.
2:06:46 AM You I will forward it to the development team so
they can consider it on future releases.
2:07:53 AM oct127 Well you finally said it. That is not the way
to do business. If you cannot send me a detail of my money deductions I will
have to look into your business practices.
2:08:32 AM oct127 I am amzed that you don't have it .
2:09:42 AM You I apologize for the inconvenience this has
caused on your end.
2:09:56 AM oct127 Also, If I recharge my account, it
automatically sets me up as a auto recharge
2:10:33 AM oct127 I had to go there and change that after I did
a refill this morning.
2:10:44 AM You All right.
2:10:45 AM You Is there anything else I can help you with
today?
2:11:08 AM oct127 That is another practice that is not
friendlly and very convenient to you
2:11:38 AM oct127 How do I get credit for the bad connections
that you charge me for
2:12:21 AM You Record shows that you have successful calls.
2:12:38 AM oct127 yes, bad quality
2:12:59 AM oct127 I need it restart the call so the other
person could hear me
2:13:12 AM You Please be reminded that calls are rounded up to
the next minute: for example, a call lasting 00:35 minutes is rounded up to
1 minute.
2:13:30 AM oct127 what is you rpoint?
2:14:06 AM You Before making a call, ensure that you have
stable internet connection and your audio/video settings is set up
correctly.
2:15:02 AM oct127 mi internet was stable. It may be your
internet
2:16:00 AM You We do not have control over your out
going/incoming calls. If everything works fine on your end then the other
might have the problem.
2:16:11 AM oct127 Obviously you didn't resolve my issues. And
is not personal but your company policies.
2:16:29 AM oct127 I will follow up about this.
2:16:59 AM oct127 Can you send me a detail statement of mi
usage and account balances
2:17:48 AM You We are unable to provide that since it is all
listed on your call history.
2:18:23 AM oct127 can you send me a transcript of this chat?
2:18:30 AM You Sure.
2:18:41 AM oct127 thank you
2:18:49 AM You You can keep our session ID: 657020.
2:18:56 AM You You're welcome.
2:19:08 AM oct127 were do I go with that #
2:19:56 AM You You can keep that as your reference for our
chat.
2:20:44 AM oct127 you are sending me the chat though?
2:20:49 AM You Yes.
2:21:05 AM oct127 rigth now?
2:21:06 AM You May I have your email address, please?
2:21:22 AM You I'll be sending it in a while.
2:21:29 AM oct127 [protected]@gmail.com
2:21:35 AM You Thank you.
2:21:41 AM oct127 thank you
2:21:44 AM You It's been a pleasure speaking with you today.
Thank you for contacting Skype Live Support, have a great day.

We value your feedback. Please be aware that we will ask you a few
questions after closing the chat window about your experience with us today.

Once you are ready please click on the "Exit" button.

Should you need more assistance, feel free to contact us again.

Best regards,

Ramona C.
Skype Customer Service

Get Live Chat Support.

Available now with a Premium Day Pass or Subscription.

Our specialist operators are ready to help you with anything you need.

I was a paid member of skype. I had a plan to call unlimited in canada. I never agreed to have skype.com take money on my credit card whenever they wanted and for some reason, I ended up with two plans to call unlimited in canada at the same time, both were charged on my credit card without my approval. So on june first there is a 8, 92 charge on my cc and on july 31st another charge but that time 19, 92$. So I go to check the details and I see that I have two distinct plans overlapping but to call both at the same country. Wth?

I contact them, asking for answers and reimbursement. I get reimbursed but I never can speak to someone by chat, because i'm not "premium" member. What is that? You are stealing from me? And the worse is that I could not exchange emails with the same person, everytime I replied to the goddamned email it was another customer rep who replied with canned messages.

Be careful with skype, they will take money on your credit card several time without your consent and they will tell you that when you sign up, you agreed to it in the tos. Dude, I agreed that you would decide for me when to renew?

When it took money in july I was already fine until november 30th. I don't think it was necessary to take money on my card yet again.

Unhappy customer.

Dear Client,

Accept Warm Greetings from the Animal Delivery Service.

We gave the tracking details to your seller Mr. John McCain. So
i hope you have tracked and see the flight status of your puppy.

So right now we are waiting for the payment for the transportation
fee in order to buy the flight ticket and proceed with the delivery.

Just get a pen and a paper, copy the payment address that you see
below, then take it to the nearest Western Union office and make the
payment.

Once the payment is done, kindly email us back with the ten digits
MTCN numbers so that we can confirm the payment and proceed with the
delivery.

Below is the Western Union payment address:...

I have been using skype for many years now. About 1 year ago I decided to get an unlimited world subscription.
For $14, 99 it gave me calls to certain countries, voicemail, call forwarding, and 3 on-line numbers .
The other day I was on the skype website and clicked on the "special offers" section.
I found out that I could save 15% by paying for 12 months up front. As I've had the subscription for over 1 year, and wished to keep it, I decided to click on the link and take advantage of the saving as any other loyal customer should be able to do.
The process made me cancel the current subscription in order to start the new one.
No-where was I warned that I would loose my 3 on-line numbers.
Skype support was useless in this. They bounced me from 1 person to another for support 18 times.
End result- I will have to pay $18 every 3 months for EACH online number I had free before. So $216 extra per year, on top of the normal subscription price.
This is not fair. It's called cheating and misleading customers!
I tried many times to get my old subscription back, with no luck! What can I do? I'm obviously not happy!

Ok.What can I say about Skype.I have read lots of complaints about Skype so these are my complaints.1.I removed my number from Skype and a few weeks later it was still there.2.There are to many major call issues and Skype doesn't seem to be fixing the problems.3.when I am making a call im only on the call for a few seconds then the call suddenly drops this happens every day.4.When I am making a call my camera sometimes doesn't work.5.I am using my own webcam for Skype video calls because my Skype cam stopped working and I couldnt get my Skype cam to work anymore.6.When im making a video call I cant hear the other person and the other persons sound is fine.7.when I recieve a video call the other person cant see hear me.8.when I recieve a video call the other person cant see me.9.when I recieve a video call the call cuts off all the time before I get a chance to answer it.10.when I am sending messages to the other person they dont recieve some of the messages even though they are online.All this happens everyday and im tired of this happening everyday.

Have you ever heard the word skype, if no then certainly you should know what is skype and what are the latest updates on emerging skype scam. In terms of technical language skype is the program code or software which is used to make free voice calls over the Internet. Sometimes also referenced as making cheap phone calls or video calls all around the world.
It should be noted that skype work in similar with (VOIP) Voice Over Internet Protocol services a boost telecommunication tool for business end users. But certainly due to it’s vast and massive popularity it is on radar of cyber criminals thus resulting scams .Skype when installed, works with your other default programs stores on your computer It means it is activated when after your computer is booted and ready for use.
Moreover after it’s activation on, it display the status of the user of on and off if available or offline. Now taking this advantage scam artist are smart enough to inject the malware links (which are also know as spam links, badlinks ) via Internet in the form of email attachment or pony websites .
Remember in such cases Fake antivirus programs are too responsible for releasing phishy links.

Two unauthorized charges against my credit card were made by Skype. First time since I had signed on for FREE acct option in August 2009.

I have found a card authorisation for the amount of 24.99 AUS Dollars on my Bank account which has been placed on 11th of Septemeber 2010.

I have not authorised this transaction and believe it is a mistake. I do not have anything to do with Skype either at home or at work.

I am finding it a little disturbing that some way someone may have accessed my credit card details.

Could you please contact me regarding this as I believe it needs to be amended asap.

Kind Regards,

Rebecca.

I suspected one friend I know from match.com is misabuse Skype to claim himself is from United Kingdom.
He has his skype account. But that is not the account for his phone.
His phone starts with +4470, and this is the famous international call divert service.
What you discover about the line for the fraud, is when you try to call from skype, it blocks you from calling the line. Then after that you will discover the line cannot sms too.
When you ask the person, he will claims he don't know about this. and will check with communication service.
I spend quite sometimes to get the data, so I would like make everyone aware of the fraud.
I am lucky that I never being cheated for money. But I do not wish anyone being abused by them.
They are actually from Nigerian scam group - go into dating network such as match.com, to know you.
Then telling you fairy tales, and make you fall in love with him. And also post very modellish photos. After that will tell you, have to nigeria for business. Followed by tragic like being robbed, hospitalize, and then also kidnapped. Do not send money but email to nigeria police, or uk high comm. He will tell you, he has no family people to help him, you are the only one that can help him. Just be aware with the tricks.
Just have to be careful: as long as the person tells you he is in London, he should be using normal UK line, not +4470 which is divert line.

I had recently checked out the Skype website to see what it entailed, but never signed up for it as I was in the process of moving and knew I wouldn't have time to use it immediately. While checking out my bank account statement online I noticed two pending charges from Skype to my account for $12.93 each. I immediately called my bank but they said because these were still pending charges they couldn't do anything about it until they cleared. They suggested I contact Skype, which I did. I kept getting letters back from them saying they needed the first 6 and last 4 digits of my credit card. I tried numerous times, unsuccessfully, to tell them that there was no credit card involved, that it was my checking account. They must have sent 10 letters (all of which I responded to) stating that they still needed my credit card numbers. No matter what I did they couldn't get it that there was no credit card and no way in hell was I giving them my bank account number. When I told them that the bank was now going to be investigating fraud charges against them amazingly the charges disappeared from my account that day. I wouldn't trust Skype for one second! They're not the brightest in the world!