Slice
Reviews and Complaints

Ordered a calzone from local pizza joint through slice. After awhile waiting we called pizza joint and while on hold the slice driver called and was at the pizza joint to pick up order but found out that order was given to someone else. Slice driver recommended we cancel order so we told her to cancel and she said she would contact slice to cancel. But then after we went to bed after 10pm we get a knock on the door from a different slice driver with our order. We told her we canceled it. We refused food but still got charged. Tried to get a refund but denied

Own multiple restaurants,One restaurants tablet was mulfuctioning, Called to request a new one to be send as every attempt to reset it went to *** 2 weeks out already and my tablet is still not here and acting up non-stop. Account manager completely in his world as promised one was shipped already and never reachable. Once i cancelled i got a call right away.More restaurants to follow. What a waste of my time.*** had overnighted me a tablet the one time i had an issue with theirs, Slice just lost 70k annual revenue for not sending a tablet out! Who won? Who lost? We'll never find out

Any merchants pizza shop in St Louis I've been fighting for 9 days to get my money 4 pizzas sold $1,666 today and by the end of the weekend will be an additional thousand dollars but they seem to be very good which should be 2666 I'm assuming I'll get it next week but the thought that I have to wait 14 days to get my funds is ridiculous I enjoy the service we do a lot of business through them I don't know if there are customers are their customers that since I am probably canceling my service where she going to find out pretty soon always seem to know how to do is say I'm sorry and thank you

BUYER BEWARE. I used Slice to order a pizza a couple of months ago in Manhattan. Then, last night, I was surprised to receive an email saying my "order had been cancelled." Turns out someone had logged into my Slice account and ordered a pizza for delivery in Staten Island. The kicker: they "overpaid" a $20 tip and were asking for $15 in cash from the delivery person. The cancellation had a street address in SI and a phone number. I have filed a police report and cancelled my credit card. Slice has a serious data security problem, or maybe the employees are just straight up selling user info? Stay far away.

This isn't my first time but very well my last. Placed an order at 4:07 PM. App stated at 4:38pm my order was prepared. Contact customer service at 5:20 pm. Rep said they spoke with the restuarant driver had already left and would be at my residence in 10 minutes. 6:00 pm still no delivery contacted customer service again. To be told that my order was marked delivered. Absolutely ridiculous. Something needs to be done. I have to pay inflated prices, delivery fees, delivery charges plus tax and for what? Cold food or no food at all. For an I'm sorry in 5 days you'll get your money back? That's not fair at all.

I had placed an order from a restaurant I had ordered pizza from before and clicked reorder clear as day. I was given something completely different and was dismissed by the restaurant and ultimately slice as well. Terrible customer service. There was clearly a glitch or else Im not desperate to go to these lengths to complain. Both times I chatted with someone were useless and on the phone they were very eager to just get rid of me. Had ordered using slice couple times before, absolutely never again. *** has much better customer service, this felt like a cheap business putting no effort to retain customers.

This is sleecy! I ordered a pizza through this app and they automatically added a "Y" to recurring payment. They did secretly through their app. This should never have happened. So stay away from this app. I called the customer service and they seemed to not know it.I called my discover card and made sure that there is no recurring payment. The first time I had such an experience. All of you who use online ordering through the app, use a *** credit card where you can generate a new number every time with time and amount limit. Nobody can fool you if you do that. I am sorry to write this bad review but I have to warn other customers.

This company third party service ir what ever you call it or is very unprofessional and very incompetent! I placed an order for rosatis I received my confirmation email were nothing was wrong or incorrect. I get a text saying your food has arrived, I texted back I domt see it where did you drop it off at...I got no response...I get a call from the restaurant saying the driver dropped my food off at another address as they had an incorrect address on their end. They made a mistake not me. Said they would not refund my $40 back when I received no food and again they messed up. I will never use this 3rd party place again they are not professionals at all.

Every time Ive used this app I have experienced an issue. The first couple of times were ok. I was trying to give Slice a chance, but the issues just keep happening. The customer service is absolute *** I cant even delete my account. I have to put in a request that isnt seeming to come. They say that they care, but they dont and its so obvious in their voices. They take forever to respond to you which is so infuriating in the moment when youre trying to handle a problem. Its 2022, why are we even having these issues? It is the most absurd customer service Ive ever dealt with, if thats what you want to call it. I will never use this app again nor will I recommend it. Im telling everyone I know to NOT use it. What a waste!

I used slice for the first time yesterday. It was a complete disaster. My husband waited in their parking lot, as instructed. After an hour, I called the restaurant and asked what was going on. They said their system was down. After an hour and a half they said the online orders were just coming in, so we waited again. When i called after another 20 minutes, I was told they were packing the order right then. after another 15 minutes I called again, and they said they were sending the manager out to talk to my husband. After another 10 minutes he left. No food, 2 hours in the parking lot, and either no or wrong info shared during the whole time. Now the restaurant says they cannot refund my money because they never saw the order and because I ordered through Slice.

Placed an order on 9/25 and their app was having issues so it errored out and the order went through twice and I was charged $46.49 twice. Contacted support and they confirmed they were having issues and that the hold/pending charge for one of the $46.49 charges would go away in "3 - 5 days". Well it is a week later and I STILL have that $46.49 hold/pending charge on my account. That is MY money that I cannot use due to Slicelife's screwup! Contacted support again, well they have no explanation and now I have to deal with my bank to get rid of the charge. Again, I have to take up my time to resolve an issue Slicelife caused. At this point I should get interest on the money they are holding of mine and paid for MY time to resolve THIER issue. Oh, and they don't honor promotional codes they send you via email. Support will say "well you shouldn't have received those codes"...Then why did you email them to me! You are better off ordering directly from the pizza shop, that way you can avoid the marked up prices and the 'fees' they charge on top of that.

A few weeks back I ordered pizza through the Slice app and a local pizzeria. I had used them quite often in the past and did not have a problem with either. A few days after that purchase I had fraudulent purchases on my credit card, which was entered into the Slice app for payment. I'm not sure if the pizzeria gets the cc information when I place an order. I cancelled my cc with my bank, and at the time could not be sure it was the app or vendor as I had other recurring payments which I have now changed. Again yesterday I used the app and the same pizzeria to order through the app. I just logged into my bank to check on the charges and see again that there are fraudulent purchases made on the new account. I have not used the card for any other purchases since receiving, as this was only a few weeks apart of each other. But, they occurred after using the Slice app and the same pizzeria. I'd like to know from Slice if the pizzeria gets the cc information when I make a purchase through the app, and if not then they need to investigate as this has now happened twice within a few weeks of two purchases. I will now be deleting my Slice app, not to be used again. Nor will I purchase from this pizzeria again.

Ordered pizza, waited, got past time it should be here, checked app, said it was delivered - it was not! Chatted with customer service, they said it had to be investigated and we would hear back from someone within 24 hours. I said we still have no dinner - was told nothing they could do. Called customer service (if you can call it that) and was told same thing - investigate, 24 hours... I said I would pay for the order to be remade while they investigated, we were hungry and I knew we didn't do anything wrong, investigation would certainly be in my favor - was refused! They could not contact the driver and the driver did not take a photo of the delivery. Not my fault you cannot contact the driver! 24 hours passed, not contact from Slice. Contacted again, no refund 24 hours later. Had to contact them four times to get a refund four days later. Asked to speak to a supervisor or manager each time, none available. Waiting for a week now to hear back and nothing so I am leaving this review for them everywhere a review can be left. Know that you order at your own risk and if there is a problem, you will be out your money and have no food either. They will not be the least bit sorry. Buyer beware! There should be a zero start rating for them.

What a terrible experience. First, we find out that Slice's delivery driver - who was supposed to pick up our order at 5:35, decided not to come to show up that day. We only figured this out after calling the restaurant 30 minutes later, and then had to wait on hold with Slice to finally get told that the "driver canceled your order" some time between the time we placed it and when we finally called to see what the heck was happening. But wait, there's more... after finally talking to someone at Slice and having our order refunded, I get a text from *** saying that "our ***" would be picking up our pizza's around 6:44. How we went from Slice having canceled our order, refunding our money, and my wife leaving the house to go pick our - now, quite cold - pizza's, to a *** being assigned to pick them up, I have no idea. But, making matters entirely 1000% worse, *** charged my credit card as if I had made the original order directly with them, and I had to spend an addition 20 minutes on the phone with various people at *** doing my best to explain the situation and requesting they cancel the order that I DID NOT make. To be clear, I don't fault *** for this, as in their system - according to the kind representative I was eventually transferred to - my order appeared completely normal, as if I had made it directly through the app. So, to summarize, I now have 3 pending charges for cold pizzas which my wife drove to go get, two of which I plan on disputing if they end up posting to my account. If you're keeping score, that's around $200 for three ice-cold pizzas, one upset wife, and kids which spent the hour between our first call to Slice and microwaving our pizza explaining - in detail - just how hungry they were.

I was considering trying slice. My promo code for my first order would not apply due to some app/website glitch. Didn't have time to contact support so I ordered less food and picked it up real quick (contacting support took me 40 minutes today and got me nowhere so kinda glad because I would've been in pain from hunger).Contacted support about this and they said that because I had already placed the order, and without a high enough order minimum, they could not apply the code. Support wouldn't accept that the 'apply' button literally would not work, and kept making excuses that I did not meet the order minimum... I DID before I removed a 15+$ burrito and chips. She kept even more repeatedly saying my order was only $7 and I just kept saying 'yes because I removed some when the code would not apply', but maybe she doesn't understand english because she kept saying REPEATEDLY that it was only $7. Like I KNOW... Then she said I wasn't telling the truth and to provide proof that my promo code said what it said when emailed to me. The email was deleted and I just wrote down the code and exactly what the email said to be more organized and keep my email empty, so I could not provide proof. They would not give me a promo or credit for my 'second' order after THEY messed up the promo on my first one.I told her either way I tried another promo which would not work either, and that I definitely had a real promo code and met the requirements. She did not acknowledge for one second the fact or in her mind, 'slight chance' that the site had a glitch or bug and would not apply my code. SEVEN DAYS AGO when I placed the other order, I shouldn't have had to, contact support for 40 minutes just to get my promo code to apply. It is not my fault and I needed to eat and thought I could contact support later about my issue. Support hung up on me mid sentence. Clicked to 'talk to support' again and the new guy just said sorry and absolutely nothing else.Overall 0/10 customer service. To treat any customer like this, let alone one one who supports these type of services a lot (I pay for annual *** and *** premium memberships), IS going to kill their company. That and social media like I just have a weird meme account but I will tweet to thousands of people about my service and suggest to order elsewhere.

On Sat, Jul 3 2021 at around 5:26 PM I was able to log onto a popular food delivery website to place an order for a Large 16'' Pizza priced at $20.95, Pepperoni Bread for $7.25 as an appetizer, and a 2 Liter Coke for $3.25, to be delivered to my address. The total cost of the order was $36.63, and I was given an order number. While waiting, I received several emails from the restaurant confirming my order and indicating an expected delivery time of 6:05 PM - 6:15 PM. When the time passed without delivery, I contacted the restaurant, and they claimed the order was delivered. I spoke with a customer service representative to dispute this, as I had been home all day without anyone knocking on my door or attempting delivery.

On Sunday afternoon (Oct. 9, ***) at around 3pm I placed a delivery order to be received by 530pm. 530 came and went. I then contacted slice and they said the driver would be at my house shortly. 20 min went by ( the pizza shop I ordered from is 1 mi up the road from my house) so this time I texted slice and they again said the driver was at the pizza shop and would be arriving in 10 min. 10 min went by and no delivery. Then I emailed them again and said unfortunately the delivery has been cancelled. I asked them about my refund and and they said that someone would be getting in touch with me. I then called the pizza shop that I ordered from and asked if my order had in fact been picked up and they said yes. Around 530 the driver was there and picked up my order. So I then emailed the company and was told that someone would be contacting me. This was 6 days ago and I haven't heard a peep. I just want a refund. With the way the economy is right now I am on a tight budget and can't afford to just take losses.

We ordered 2 pizzas and sodas from Genovas across from our hotel in VA on 8/20/22. We checked out of our hotel the next day and another charge for 5 pizzas was charged and apparently sent to the hotel for over $100. Hotel tried to refuse them since we checked out but the driver left the pizzas. We tried calling Slice over 5 times and they refuse to void the order and the Genovas manager hung up on me but did speak to my husband and gave the total order but said they are not responsible. Why would we order pizzas at 11:30 am the very next day knowing we are leaving the hotel? We were hacked or theres an obvious glitch with that app. My daughter created the app acct but used my credit card. We were told to delete the credit info and delete the app. My credit card company has cancelled my card and is currently working with their *** praying this gets resolved. This could have been a simple fix but no one cared to assist us and think logically about this and void the charge. We will never use this app again. We just want our money back.

We are a client of Slice. We believe in their concept of serving small family run shops like ours. However, their financial reports are very poorly written and often contain mathematical errors. We have complained and offered corrective suggestions to at least 3 different reps. over the last 6 months. We have also asked for a simple complete report of all of our transactions so we can construct our own reports. We get verbal promises, but have never yet seen any corrected reports nor been given access to our own financial information.A related concern is that Slice withholds state sales tax on online sales, which is OK. But when I ask for any proof or detail about how and when they report those sales and remit taxes their reps. can never tell me and even though they promise to find out and/or get me a report, I have been calling and waiting for 6 months and never an answer. They are not paid using our state tax account. I still do not know if or where those tax dollars that they withhold from sales to our customers are being paid. They should be paid every three months. Are they? Why can't anyone answer my questions?

On April 9th, 2022, I placed an order for food from a local eatery specializing in chicken dishes via the Slice app. The order was paid for with my Mastercard. Slice, being a delivery service app, should be aware of accepted payment methods before processing payments. However, when Dash was involved, I had to switch cards, incurring additional charges for the same order I placed through Slice. They even requested my driver's license number for the delivery. I've attempted to resolve this with Slice and Dash to no avail. I'm not interested in a credit from Slice; I want a refund from both companies. After multiple negative experiences with Slice, I don't intend to use their service again. I possess photographic evidence of both transactions, highlighting the discrepancy in pricing for identical orders from the same restaurant through different services, which suggests I was exploited.

Slice calls my restaurant on an almost weekly basis asking for the owner. I (the owner) have personally told them many times that we do not want to, and never will want to use their services. Our general manager has told them the same thing. Each time we decline their services they try to argue with us about why we don't want to use their services, each time we politely ask them never to call again. They called again today and the situation repeated itself. I said "no thank you we don't need your services and we wont need them in the future please do not call us again as you are tying up our lines for customers" They kept asking why and I simply kept saying because we don't want or need the services and that plainly saying no should be more than enough. The person on the other end of the line kept harassing me saying they need a real explanation, I declined to give them anything other than a "no please do not call us again". As I said before we do not want, and will never want to work with this company especially since they will not take no for an answer and instead choose to harass us telling us that "no isn't good enough"Please stop calling our restaurant.

Placed an order through gentisorder.com which directed us to Slice to pay and for delivery. Food arrived. Husband called restaurant to complaint about brown salad and chicken dish being overcooked to inedible. Manager handed phone to someone else to take care of and when he proceeded to tell her that the seafood dish was mush, she offered to send all nee dishes. Less than 2 minutes later the manager called yelling is seafood wasnt mush and he did not need customers like us and to never order from his restaurant again. We were told we had to contact Slice for refunds. New chicken parm order eventually sent out and this time the chicken was very undercooked. Called Slice who called restaurant that said the issue was resolved with replaced undercooked chicken dish. Slice says that cant refund money as it belongs to restaurant. Restaurant doesn't want us as customers and says they have no order from us to refund- call Slice. Replaced food was unsafe chicken. All food had to be disposed of- wasnt safe to even give our dogs a treat. We are out $54.56 and no dinner. Both Slice and *** claim to not have our money and that neither can do anything about the other. Completely unsafe food and shady business practices.

On 9/9/2022 at approximately 3pm I had placed an order through Slice. After realizing within approximately 5 minutes that I ordered from the wrong pizza shop, I called to cancel my order. They informed me that I had to call Slice since that is where I had placed the order. I got the number for Slice from the app's contact section. I was put on hold while they confirmed with the store. The Slice representative claimed no one picked up at the store. I contacted the store directly, and they said they had picked up and informed Slice they couldn't cancel it on their end because they didn't have the payment information. I spoke with Slice again and informed them of this, but they refused to cancel my payment of $105.29, claiming that the store could not cancel it. I would like my money back and refunded immediately since I did not receive any merchandise or services. I received a text and an email from Slice stating they were going to cancel but then received another email after stating they won't after I filed a complaint on their survey.

Ordered pizza from local small business online and was directed to slice to place order. My order # *** was suppose to be delivered around 7pm on 10/30/22. Unexpectedly it was delivered *** minutes early and the delivery driver thought it would be a nice gesture to leave it on the ground in the rain on my uncovered sidewalk/porch and never knock on the door or ring the doorbell as they saw us sitting in the living room with the front door open. They were quiet enough that the dog didnt even notice them. Called slice after being told pizza place didnt have my order that slice was responsible and even the lady who answered was in shock and said that was unacceptable as we didnt choose no contact delivery and expected a knock or the doorbell rang or even a noise at all. They removed delivery fee and discounted food that sat outside on the ground in the cold and rain. Promised a phone call back immediately within 15 minutes from management as the call center employees are not authorized to refund orders. Call never came and sure it probably will not come. Im sure slice employees and management wouldnt be required or expected to keep/eat food that has sat outside in the rain on the ground so why should their customers be expected to. Its unsanitary and completely unacceptable!

I ordered a pizza on 9/1 which arrived 90 minutes late, cold and looking like it had been scooped out of 3-day old trash. I refused to accept the delivery from the driver and asked her to take it back (to which she agreed). I've been a customer of the restaurant for over a decade; I know what a pizza is supposed to look like. The same evening slice told me they were unable to address the problem because no one was answering the phone at the restaurant, but they would get back to me. I had to follow up two days later for an answer and then they said the restaurant refused a refund. I called the restaurant and the manager said they could not refund money they had not received. I relayed that to slice and then they said I could not have a refund because the restaurant said the food was prepared correctly. And now that I've read all the other very similar complaints about slice on Complaintsboard.com, I will add that I don't care what the restaurant said the food looked like at the time they pulled it out of the oven two+ hours before it arrived here (incidentally the place is 2.4 miles away). What arrived at my door was NOT a hot pizza - it was cold trash. So now because of this "middle man" (slice) pointing the finger at the restaurant and the restaurant pointing the finger at the middle man, who is looking out for the customer (customer service - ever hear of it?)? You have literally scammed me out of my hard-earned money and are throwing your hands in the air saying "not my fault" - you are stealing from people. I want a full refund, like I said in my original communication when I reported the problem. And don't waste your time with apologies, condolences, or coupons (as IF I'd ever order through you again). Refund my money or kindly *** off.

I placed an order using slice at a local pizzeria. I specifically chose this because my first choice, another pizzeria that offers direct delivery, stated it would take *** minutes and slice claimed it would take 30 min instead. The order was placed on 10/28 at 6:03 with a 6:30 estimated delivery time. Around 6:40 I noticed the app indicated order reviewed when previously it said in the kitchen, this worried me so I directly called the restaurant who informed me that the order had been prepared on time and had been picked up a few Minutes prior. I live about 10 min or less from the restaurant so I expected delivery soon. When it did not arrive and the time pushed back to 7 I contacted slice through the chat. I was informed that it should arrive any minute and I would get a $5 credit to my account. As time goes on it still did not arrive and by 7:30 I was chatting again with customer service. At this point I know the pizza left the restaurant a full hour ago and would not even be remotely warm. I was again informed it would be 2-3 minutes. Well it did not arrive until 7:45. The driver called me and said he was with door dash and had my delivery. The pizza was cold. I was offered a 30% refund, my initial total was $32.70 and the corrected receipt I was sent is for $25.66. I believe that is only %22 off. I would like a full refund as the only reason I chose this delivery was because it was supposed to arrive 30 min faster than an alternative local pizza delivery. Instead it arrived an hour after it was picked up from the pizzeria and cold. I live 1.7 miles away. It would have been faster for me to walk there and back than wait for the delivery driver. I dont ever plan to use this app for delivery services again. It is not worth the money even with the $5 credit I now have.

On 10/10/22 I placed an order through Slice for a total of $54.73. At 7:55 PM I received a message from their driver that my order was here. I waited for five minutes and no one arrived. I responded to the text asking where they were. They responded asking if I was the person who had just come to the door to which I said no. The driver stopped communicating so after about 10 minutes I reached out to Slice to report the issue. Customer Support asked me to give them more time. At 8:34 the driver arrived at my house with a pizza (that had already been picked over) and garlic knots but missing the chicken caesar salad and soda that I had also ordered. She also explained that she could not see the numbers on the houses in my neighborhood and had delivered my food to another home 40 minutes ago when she sent the initial text. I told her that I did not want the food and that a part of my order was missing anyway. She then called the restaurant, screaming that they forgot my food and owed me money. She said that she would go to the store and get the rest of my items. She came back to my home and left a soda and a caesar salad from the local grocery store. I returned to my chat with customer support and informed them of what had occurred and stated that I would like a refund. She stated she would escalate the matter and I would hear back from someone within 24 hours. On 10/4/22 I reached out to Slice because I still had not heard from anyone. I was told that I would receive an email in 10 minutes. I received an email saying that they would refund me $21.17. This price does not even cover the $23.99 pizza that we could not eat, let alone the rest of the order. I responded by saying that this was unacceptable and I deserve a full refund. I did not receive a response. I called Slice again today, 10/5/22 to inquire about a response. I was told I would receive an email in 10 minutes. Several hours have passed and still, no one has reached out.

Pizza ordering site Slice has repeatedly allowed my personal information to be leaked and used fraudulently. I initially made the error of saving my payment information on their platform. Subsequently, I experienced fraudulent charges and orders to a location I've never been associated with. After changing banks and cards, the issue persisted. Despite taking measures like using a strong password and removing all payment details, the problem occurred yet again. Charges appeared on my account for orders in Connecticut, even though I had no saved payment details. The fraudulent activities only altered the phone number and delivery address. I possess evidence of these unauthorized transactions and the absence of saved payment methods. I suspect that the perpetrators accessed Slice's internal transaction data. Oddly, the payment confirmations displayed my old card's last four digits, but the charges were made to my new card. I've already canceled the card to prevent further misuse. Although Slice is likely to issue refunds, the recurring security breaches are deeply concerning. I've requested the complete deletion of my data from their system, a process which is not publicly outlined by Slice. Their platform's security vulnerabilities pose significant risks to consumer data and financial safety. It's crucial for consumers to be aware, especially when refunds can take up to seven business days—a delay many cannot afford. I have also not been refunded for some of the fraudulent transactions.

On 4//2020, I attemtpted to place an order for food delivery via the Slice app. At checkout, I selected PayPal as my payment method. I attempted to process my order 3 times, each time receiving an error message stating payment method declined. I logged into my PayPal account to try to figure out why the payment would be declined, as the funds were available. No indication as to why payement was declined. Three charges, each for $23.24 show pending on my PayPal account. I called Slice, asked them what the issue is, to which they could not give me an answer. The representative stated that I will just have to use a different payment method, but not to worry, that PayPal will automatically remove these charges from my account in 24-48 hours. I ended up not using the app to place my order on this particular night. Fast forward to 4//20 - I, again, attempted to place an order and use PayPal as my method of payment. Once again, I received an error message stating that the payment was declined. A charge of $20.71 shows pending on my PayPal account. I called Slice, spoke to representative, again was told not to worry, this charge will come off of my PayPal account within 24-48 hours. I expressed my frustration, as I was just told on 4/*** the same thing, and those charges have yet to come off either. Rep stated that maybe PayPal is behind because of Covid-19 and he is sorry, but just give them time, this is not something that Slice can fix. He stated that I will need to contact PayPal directly in regards to this. I used my personal credit card to pay for the order on 4/*** - this charge was later refunded to my personal credit card due to my order being incorrect. As of today, 5/*/2020, I still have 4 pending transactions listed on my PayPal account, therefore, funds are being withheld from me. The pending charges total $90.43. I contacted PayPal today and they said this is something that Slice needs to cancel on their end. I called Slice for the 3rd time. Representative again insists there is nothing he can do for me and continues to tell me to contact PayPal which I have already done. I need for all 4 of these pending transactions to be released from my PayPal account as soon as possible. It has been 2 weeks since the first charges were made and this is completely unacceptable. I have other bills that come out of my PayPal account which are now being effected due to funds being held.