Slomin’s review: Excessive every two week oil deliveries; not following automatic delivery schedule on the system

Hello, I recently renewed my contract with Slomin's because of the excellent experience I had during the previous contract year as they were responsive to address concerns that arose from time to time, however unfortunately this week, just 2 weeks after renewal, I am not happy about the inconveniences I am experiencing with the company and am currently waiting for a call back from a manager. Since my renewal, I requested on 2 occasions to slow down extremely excessive oil deliveries (every 2 weeks) to instead at least every 6 weeks, however despite my email requests, follow up calls, and despite seeing a next delivery date scheduled for 1/16/24 according to the system, another oil delivery was made today, 12.29.23, just shy of 2 weeks of my last oil delivery, which was on 12.11.23.

Since recent deliveries have been excessively frequent and for some reason not following the automatic next delivery schedule on the system, it is causing multiple inconveniences to me, the customer, which is overall stressful from trying to speak to someone who can explain what's going on and actually fix the problem, along with the inconvenience of loss of time emailing and speaking with customer representatives during my vacation, which has not been fruitful to resolve pending concerns. Customer service could not connect me to speak to a manger and could not help to set a new oil delivery date, nor could they explain why I'm getting unscheduled deliveries, before the next delivery date on the system. So currently I have to wait for a call back, which means additional interruptions to my vacation, to hopefully resolve.

For these reasons, I am requesting to speak to a manager:

1) to report unresolved issues, and

2) to request an extension of assistance to resolve the following pending issues:

- to explain why I recieved an unscheduled delivery today when according the system my next date was to be on 1/11/23

- to explain why prior to today I've been receiving oil deliveries approximately every two weeks, which is excessively frequent and has caused inconveniences.

- to request a change to the next scheduled delivery date on the system to the second week in February, (NOT 1/16/24 which is currently on the system), and moving forward to request auto deliveries every 6 weeks.

- to ensure oil delievries follow the schedule on the system; today's oil delivery did not. It was formally unscheduled and two week's early.

- to schedule next oil delivery for second week in February and after every 6 weeks.

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