SNAP Financial Group
Reviews and Complaints

got a furnace for $4150 after 40 payments of 71.99 amonth still owe $3583 happened to check it because was going to pay off thinking i only owed about a grand after paying $2880 nope cant believe this when i sign was made to believe that wuld be paid in 5 years *** do not use these guys better to use your credit card would give a negative but cant stay away

The customer service is absolutely terrible. They do not listen to what you say or ask. In addition, if you ask for a manager or supervisor, they refuse to let you speak to one. They are rude and disrespectful and likes to give attitude on the phone. When you give it back, they get pissed off. Would NEVER do business with them again. Only did it because we decided to do financing for our windows.

We are a small business, and have been dealing with SNAP Financial for several years with great success. Their staff always go out of their way to ensure the highest possible customer service. They do what they can to help process a new application, and to expedite payment after services have been completed. They also welcome direct calls from our clients to answer any questions they might have. Amazing team!

I am having the same problem as the rest of the reviewers .. They are arrogant on the phone and don't give what information you want or need, I can't get into my account and I did what they said and still can't get into to a login so I can pay my loan off, but if you can't see your account and get on to your account we may be getting a major ***. I would NEVER use them again . And advice no one else use them. So please get the word out or do something about them. They don't deserve even a star .

We didn't choose SNAP Financial our furnace purchase was factored to them by our installer. Multiple emails with no response to a request to receive our loan documents for a recently purchased furnace. We have an account number but the phone representative won't help, they say we have to use email as we have no online account registered. We didn't know anything about SNAP Financial and their practices listed here until it was too late. We want out of this contract, and pay it off early but can't get ahold of anyone to send us loan documents, loan balances, or even a way to pay it off.

I would leave zero stars if I could. DON'T USE THIS COMPANY. *** They misrepresent on their contracts and have the worst customer service. We are about to sue Snap because their representative admitted in a recorded phone conversation that they added the wrong number into a finance agreement AFTER the finance agreement had been signed, and when we proved through our purchase agreement that they added in the wrong number. Even the company who used Snap with us are shocked and have corroborated that the number os wrong. The representative hung up on me and said they'd start an investigation and are now ignoring us and *** more money than they are entitled to.

I have the same complaints as everyone else. The amount of interest you pay far outweighs the cost of the item that you finance. I financed through *** and after 5 years making regular monthly payment I have only paid off just over 1000.00 of a 5500.00 furnace! I am hoping *** has stopped using them after all of these complaints ***. I have a call into them as well to tell them they need to stop. *** has to take ownership at some point for not explaining how their company operates. Never use them! Using your credit card or getting a bank loan will cost you a lot less! I'm required to provide a star rating but 1 is too many.

I contacted an agent who provided the amount of payoff on June 18 and I confirmed the payoff by email. Following that I received 2 letters indicating that my monthly payments were in default and adding a $40 NSF fee! After leaving several voice messages and emails, I received an email with a payoff letter stating I owed $149.39! After speaking to an agent, she said there were charges after the "payment" not payoff. I asked to speak to someone who could authorized the cancellation of these fees, since we in good faith had paid off the account. It is extremely difficult to reach anyone by phone and their customer website is being upgraded. To preserve my excellent credit rating, I have paid off the disputed amount and hope never to deal with this company again!

STAY AWAY - Not only did this company made an error on the amount we borrowed (they reported the loan to have been 3K higher than the actual amount), but also processed TWO loans in that incorrectly higher amount in their back-end AND *** put a lien on our house! We never ever made a late payment (in fact quite the opposite as we paid our balance faster than our plan) and found out about this "clerical error" as they said when it came the time to renew our mortgage. No help from their managers, calls to their customer service line resulted in either promised call-backs that never took place or simply them hanging up on them. Not convinced we would have had any favorable resolution without our lawyer, which is a shame. Wanted to leave 0 star, the system would not take it so gave it 1.

The rates are high. We decided to use Snap for a number of home renovation projects including a new roof project. At the onset of our roof loan, a payment was missed due to a new account and we got the start date mixed up. Obviously, we paid the payment as soon as the bank brought it to our attention. A year later when we went to sell, we discovered they had placed a lien on our home! Be sure to read the fine print! You cannot sell your home with a lien in place. Save yourself the stress and headaches... there are other less opportunistic options than this!

10/01. I received a call this morning from SNAP FINANCIAL agent saying i was approved for a *** loan for some windows i shall have installed as son as *** gives me a call saying they have arrived and there is a crew to instal. them . i had not applied to this SNAP FINANCIAL for any Loan. How did they get this information that i had purchased windows from said company. I contacted *** at *** and they were as surprised as i was that SNAP had this information. When isSomeone going to do something about this OUTRAGES SNAP FINANCIAL ***. *** R4FOOTS.

On June I financed a part of my heat pump. Loan was for 3189.97 at 9.95% for 12 years. Did not know how long at the time of signing (my bad). Didn't much care as i planned to pay off in a year or two. First term was 60 months $38.83 per month. The next term is at 10.95%. What is this about Banks drop their rates and they increase theirs? Loan is on auto pay, never late or any payments missed. I have tried to get an amortization chart from them. Nothing. I have called twice with no action on my requests. I have sent two emails both not responded to. Zero for customer service. Totally unacceptable. I have only received one notice from Snap, that was the original letter with the account info and financing snapshot. Not notified about the next term and % amount or how long the next term is for. Is it one year two, five? What will you charge on the next term 29% Snap has treated me as a account to bleed money from. Loan is now paid in full. I will never use such a firm ever again. This is bad for companies that offer them as a service.

I bought a furnace and AC unit from a well-known company and chose to finance the purchase. The agreement stated a total interest of approximately $4300, but this was misleading. It was actually a twelve-year loan with a total cost of $7000 on a $12000 loan. This lack of transparency is unacceptable. When I requested a detailed payment schedule, they initially refused, but eventually provided it, revealing the excessive charges. Contracts should be clear, showing principal, interest, and totals. This one only appeared to do so for a five-year term, but the reality was a twelve-year term. Over three years, I paid $6000, with half going to interest. This company's practices are questionable; I advise against using their services.

Snap financial doesn't provide invoices after the first one (including access to invoices online), does not provide a history of payment on their website (or anywhere for that matter) and is not upfront about what you owe. It was only when I had a conflict that I was sent a screenshot of an internal tool showing the breakdown of how I was screwed on a line by line basis that I came to realize how terrible this company truly is. Interest is calculated daily starting 30 days before your first payment, but you can't log into the website until your first invoice is sent, which is after your first payment. They set up easy payments of 60$ but aren't fully forthcoming that 45$ of it is interest (not shown anywhere on any paperwork or on the website in any form, you could calculate it technically but you moreso have to notice the cost.) Interest is calculated daily on the website, which I learned after my ordeal with them. Essentially every day at 8pmPST when they close, the number you had prior is out of date. DO NOT TOUCH. This company should be disbarred as a financial institute for not providing information to their clients about their own account.

I have two accounts, one was closed, paid off and the other was open. I made a payment of 900 to the closed account in error and asked them to forward it to the open account. They ignored me, claimed they could not find it even after I forwarded the banking transaction to them. They are now ignoring me and my bank and both accounts are paid off and I am owed $900.

They are terrible with customer service.

I was doing the pay oein 100 days program had a balance of about 1000 split it into 3 payments. I did the 1st paymyover the phone and set the other two to come out 4/15/2023 and 5/20/2023 they never ran my card on 4/15/2023 instead they ran it on 4/18/2023 by the 18th the funds were not available i had to pay 300 + in intrest fee's had they ran the card on the date they were supposed to the payment would've went thru.

I have a loan with SNAP and I have just learned that the balance I owe from the $3900 loan is still over $3055 after 5 years. When signing the agreement initially, the *** representative said if I had paid the $37.16 a month, that after 5 years I will have paid off my loan of $3900. I have spent over $2000 towards the interest and only $900 on the principal loan. I recently called SNAP directly, after I was charged more money in January ($43.94) than I originally signed. I was not given any indication of continued payments or a higher monthly payment! *** On other loans, they would send out statements showing how much loan balance is left. And even on credit reports you'd see your other loan amounts decreasing as time goes by. SNAP has taken my money for 5 years, and not communicated once since signing the contract in 2015.

Started a loan in 2019 for a furnace. Now in 2021 I am looking to pay it off. I have tried calling 3 times. First time the representive couldn't find my account. I had to hang up and call back and speak to a supervisor. I finally got thru to the supervisor, I am looking for a pay out amount, he can't find my loan and I need to be transfered to the 1 representive they have. What a waste of time. If my account can't be found, I guess I don't have to pay it. They said it is in their old system, my loan hasn't been updated, so I wonder have my payments? I said I haven't been able to log in online and look for months now, they need to switch over my account to their new system. I need an amount to pay to close this out and consolidate my debts. They took my name and my email address and said they would send me a statement. I asked how long, they said give them time. I have paid extra every year, never missed a payment and when I call

I received a bill this morning from Snap claiming my mother is 2 months late on a payment of $204.12, which is baffling. For 3 years, I've managed her bills due to her illness, and there's never been an issue with Snap. She maintained a solid credit history and avoided finance companies. The Snap representative mentioned a debt from 2013, but I've never seen any evidence of this on bank statements or Snap correspondence. The bill lists an account number and details a financed amount of $8769.93 with a principal balance of $4348.76. My mother's bank account was closed last year, with only insurance withdrawals. My mother trusted me with her financial matters, and we never encountered any Snap-related bills until today. I've reached out to Snap for a supervisor to address this matter.

I purchased a water filtration system through *** and asked if there was a financing option. The rep said I could do "don't pay for 6 months, no interest". The rep said someone would contact me about the loan. No one contacted me except that I received a welcome letter from Snap Financial saying I had signed a contract. The letter said that my first payment was due in a month, instead of in 6 months. I tried to register an account on the Snap Online Portal but it would not accept my account # listed on the welcome letter so I was unable to set up an account in order to pay it off in full. I never intended to do monthly payments. I planned on paying it all off before the 6 months so that I would not incur any interest charges. I emailed Snap customer service to let them know I could not set up an online account but no one replied to my email. I cannot pay it off in full without setting up the online account. I now read multiple complaints against Snap on Complaintsboard.com. Very concerning.

Snap's original paperwork instructed us to use a specific method to view our balance and make extra payments. We accessed the portal on Mar 17, 2021, to make an extra payment, but afterward, the portal became inaccessible. Attempts to access it resulted in redirection to a new portal, which was not mentioned in any updated paperwork. On May 5, we contacted Snap twice. The first call revealed the old portal was deactivated and we were advised to use the new one with our existing account number and to register anew. However, the new portal displayed an error message, 'Unable to verify your account information.' A subsequent call informed us that the new portal would be unavailable for two weeks and that our account number had been changed without notification. This left us confused and unable to make an extra payment through our bank using the old account information.

On June 24 2022 the bank that id refinancing my mortgage submitted the paperwork to receive a Postponement from SNAP for my new mortgage. On July 4th 2022 I sent an email inquiring about an update on the status of the postponement. Later that day I received a phone call requesting they take the $199 fee out of my bank account for the postponement. I agreed and on July 5th, 2022 the money came out of my bank account. I was told it would take 5-10 business days for the process to be complete. My bank, nor myself have heard nothing from SNAP with regards to the postponement. I have contacted them on July 12th, 19th and 21st. I have never received an email or phone call back. My bank has still not had the paperwork returned to them saying it was done. There is no way to contact the postponement department by phone, they require all communication to be done by email. It has now been 13 business days since they took the fee and the bank is still waiting for the postponement so my mortgage refinance can go through.

I have a loan with SNAP and I have just learnt that the balance I owe from $5800 loan is still over $4300 after 5 years. When signing the agreement initially, the *** representative said if I had paid the $66 a month then after 5 years I will have paid off my loan of $5800. I should have done the math and read the fine print back then because of the total $3500 I have paid so far, I have spent over $2000 towards the interest and only about 1500 towards the principal loan. And I have found about that only just now when I called them to ask how can I pay off the remaining balance (thinking its a small balance). My complaint is, why have I not received any statements all these years and why doesn't Snap financial show up on credit reports like all my other loans? It's like they're purposely hiding how high of an interest I'm paying them unknowingly. On other loans, they would send out statements showing how much loan balance is left. And even on credit reports you'd see your other loan amounts decreasing as time goes by.

On May 25th I sold my house and my lawyers proceeded with settling the snap finance loan in full the following day. They issued the cheque and writing made out to the company informing them that the account is paid in full and settled. The amount was $18 304,21. Then on June 10th I noticed that they withdrew a full amount of $213,42 from my account. I immediately called them and notified them that the account should be settled in full and that they need to refund me, I emailed them proof the lawyers provided me. The same proof they sent them with the cheque. I was told that a supervisor would look into this and get back to me. It is now June 18th, after several phone calls no one has gotten back to me. After I spoke to a representative on the 17th he said that the account was settled on the 16th since that's when they recieved the money. This I believe is false and they're using this excuse to now claim interest incurred since now they refuse to pay me back the full amount they took but instead the amount minus interest. This is wrong *** , we have done everything correct and I want my full amount that's owed to me paid back, $213,42.

new windows installed on home and an option was given to finance over a set amount of time. This option was taken as at the time I didn't want to spent the lump amount 6 years passes and there is still charges being made against my bank account. A vauge charge name comes up so you think nothing of it on your banking 4500 for windows and after 6 years the remaining amount is 3300... (assumed business model) Apparently these guys like to only charge you the interest on your purchase and make you call in to make a payment.. this isn't mention to you... So you blindly let time go by not thinking anything of it.. and that it will pay itself down. Only after a long period of time passes do you look into the matter. By then they have successfully *** you out of thousands of dollars. NO bill comes annually via mail or email. No other payment method in my life has this be setup like this.. If you buy a new or used vehicle and finance it... the percentage for borrowing is discussed up from and tacked onto the total then divided into your monthly payments or what ever you have agreed upon. No one expects to have to call in payments or walk into a branch to pay off their purchase. *** their misleading contracts. I'm still waiting for my signed agreement to be sent to me.

Regarding account no. *** On Monday July 11, 2022, I called to make a one-time payment to pay off the account with no interest accumulated. I confirmed authorization to Alex to make a one-time payment of $5124.55. That evening, *** contacted me and told me the payment had been flagged. I indicated the charge was accurate and Melody from *** told me I needed to contact SNAP Financial Group (SFG) to re-attempt the charge as it would then go through. On Tuesday July 12 at 8:43 am, I contacted SFG and Lucy took my call. She said the balance was $0. I told her *** flagged it and it did not go through. I asked for a re-attempted charge as I did not see a pending charge nor a transaction on my credit card account. She said she could not attempt the charge. Otherwise, I would be charged twice. She asked me to wait a day and check in again. I called on Wednesday July 13 at 9:15 am. Imem took my call. She indicated the balance was $0. I also told her about *** flagging it. I asked her to charge my credit card. Imem said she could not charge me again. She told me wait until Friday to see if there was any change on the account. I called on Friday July 15 at 6:39 pm. *** answered my call. He said the balance was still $0 and confirmed it was paid. I told him what I told the others. He told me he could not charge me again after my request to have the balance charged to my credit card. Monday July 19, 2022, I found interest accruing on my balance. I called SFG again at 9:59 am. Lucy took my call. She emailed *** to see if fees could be waived. I told Lucy I proactively called SFG several times, but no one wanted to re-attempt the charge. I called Lucy again that day at 3:57 pm. She told me *** could not waive the fees. I mentioned I would be filing a complaint through the complaintsboard.com. I went ahead and paid off the balance along with the fees that accrued because of giving it time. Seeking $48.22.

This company needs to be investigated. I purchased a wall thermopump with a company that used Snap Financial Company as the financing agency. I was not made aware of the name of the company. Their name was never mentioned during any of the purchase arrangements. Late October I received a statement notifying me of the amount of money that i would have deducted from my account as payment for the said purchase. Deduction was scheduled to start on December 13. Some striking facets of the statement was that there was no signature to the notice. Instead it had a form signature L'equipe Snap. All information was in French. The company is Ontario based with Head office in Vancouver and no where was I asked to indicate my language of correspondence. In addition there was no email address just a general web site. On November 9,2020 I put a stop payment notification regarding the money to be deducted on December 13. I notified the company of purchase and also called Snap Financial Company, notifying the person who answered the telephone. She advised me to wait until i heard from the company. I also inquired if there was a complaint Section . to which she said that she was. i asked for the email address of the President. She again said to send the complaint to *** No name was given to whom it should be specifically addressed. Mid January the company sent a note *** me to have my credit reported, as i had not honored my agreement. the letter came from account management. again no name of the sender just L'equipe Snap. They then emailed me an 8 page loan agreement form which I was seeing for the first time ever. To make matters even worse they had the date, city and province typed in. On the said agreement sheet the place marked signature of financial representative was blank. Never heard of the company , spoken to no one regarding loan payment etc. The unethical behavior should be investigated.