Souq.com
Reviews and Complaints

Hlloo souq,
This is Kishor Karki from Dubai Investment Park 1. I had ordered a laptop and other accessories but i had to return the laptop last friday due to some fault. Other accessories are in good condition ... So it's been already 1 week that I am waiting for my refund. And i have got no more information about that..
So please kindly return my money ASAP coz it's really urgent for me.
My order number was [protected].

The product which we had purchased is not working and we had called the service centre and they took back and not responding.. anything and telling we will make complaint and telling i t will come within 2 days I had already told give my refund or else give what product i wanted ... but no response only telling it will come withing 2 days but nothing please help otherwise our money will b in waste ! ... it was not 1 or 2 riyals it is 517 riyals ! PLEASE HELP ME !

My order is done on 1st june. Until today i. Dint get.. My order tracking number is 132744226442.
I. Called more than 20. Times souq.com.. But no correct response.. I. Called more than 15 times wings courier. Same no reapose..
I request to call from manager.. But I dint get any call..
This souq com and. Wings courior is playing with customers their time and money I applied case on consumer rights..

And I spend more than 60 aed to call these two fraud companies..

I ordered one nike shoes and nike tshirt on 1 st june.. I got call from one delivery guy on 3rd june.. I. Was not in that location.. And I called souq.com and I did adress change process..
And when I tracking my order it's with wings courier by 6th june to 13 june.. They simply keep it with them without information without call.. I was calling souq daily..
Such a big amazon company is now partner with souq.com.. But no improvement in service.. It worst as slats

I have ordered a perfume from souq and requested next day delivery and paid extra to get it delivered asap, i waited till 6pm today and i i called their call center more than 5 times and waited on hold for more than 20min each time to get hold of any agent until they picked up the call and gave me wrong driver number. I spoke to azez and jonathan and after several times i was able to get the correct number of the driver and he was not yet near where i am. He called me around 6.20 to say he is like 10 min away from the address, i was already out of my office, we close at 4 but i waited till 6 and didnt receive the item which caused me an embarrassment bec it was a birthday gift and I couldn't give it on time, this company service is a real disaster and if you continue dealing with such cheap couriers you will lose all your customers eventually, it was a real frustration bec no supervisor was there to attend the issue i am facing, i want to return the item and i will not buy again if you keep on dealing with them. When customers pay an extra charge they do it for a reason, they expect better service and faster delivery. This is something that did not happen bec of the fact of WingApp being do unprofessional

I ordered I phone 6S on may 1, I received the item on may 3, I return it on may 6 because I cant activate it. they said I can refund my money, I made withdrawal request on may 12 but it was declined on may 16 because of wrong bank account, so I made request withdrawal again with another account on may 21, its written there it should be in your bank account within 72 hours, after 3 days still I didnt received my money on my bank account, I call them they said it takes 2-6days before they transferred ur money in your bank account, after 6 days a call them again, they said they will follow up but untill now I didnt received my money I call them many times but same answer they will follow up in concern department.. they have plan to return my money? the item and money is with them.. if they will return my money? when? or until when do I need to wait..

Souq has the worst refund policy ever. I return the item which I ordered last May 24, 2018 under order id 1064058871108 but almost three weeks had passed still not inspected and as of this writing they have not return my payment. Their customer service have so many alibis with different stories. Customer should not suffer because of their internal issues. The inconvenience they caused me cannot be compensated by any monetary value. I swear I will not buy from them again. Their service is really bad.

Very disappointed with q express pathetic service!

i wouldnt recommend q express service to anyone.. I have been requesting to pick up my item which is for return since 10 days now everyday like a kid the customer care employees are making me feel better by saying they will come tomorrow but that tomorrow is never coming!

i dont know if you guys will ever pick my return this year or next year!

souq is amazing but q express is a very pathetic and untrustworthy !

I was oder a shipment for my brother AWb no [protected] one of your courier call him day befor yesterday i cant come today i have more shipments then yesterday he came the location my brother sed am in the lift 5 minit i will come down he came down but i front of him your courier left with his car after that he call him but your courier sed you cam compaint no probz man for me ? Why ! What is this souq team (his mob no 0566847827)

Good we are customers not fools
He talk very badly to my brother
You can check his system and recodings

I was ordered two xiaomi redmi note 5 al mobile (order id 3089041302424) on 3rd june 2018 using my debitcard. On the same day amount is debited from my account. But I haven't received any items yet. I was called the customer executive and they replied that some technical issues are occured regarding this order. So after the discussion they promised me to give one of the ordered items. But now while I am checking the order tracking details it is found that all my ordered items are cancelled automatically. I need my ordered items. Please help me to get them.

I have one delivery from souq.com.tracking number is [protected]. This order done by 15 dayz before..I get call from your sales rep on 3rd june..I requested for change address Abu Dhabi to sharjha..process is done on that day.
But atill I dint get my order yet..I.called souq customer care more than 8 time..they told its already in delivery process..
My.question is what is your problem in delivery..is it take 7.dayz to.deliver to abudhabi to.sharjha..? I need reply..bfore I take legal action..
I requested to call with manager..but no response..I.spend more than 60 aed for call charge to call u guyz. Every time when call I have to wait miminum 10 mintut to connect call..
My question is where is my order..if souq.com cant take responsible to.deliver..better stop service in UAE..

I am issuing a complaint in regards to Order number 1061091541469, shipment 5100758909442. I was contacted by a delivery man from this number +971 566 847 895. He spoke very unclearly so I did not understand that he was calling from Souq.com. He did not try to call again or recheck the number. after 10 mins of his call I called back and then I understood that he was calling about the delivery. He said that he no longer can deliver the item today because he already updated the system. I asked to speak to his supervisor he hang up on me and he would not pick up after that. I need to know that someone spoke to this delivery person regarding his rude behavior. thank you

Actually I ordered some items from Souq on 22 may. according to the shipment date it should be delivered by June 1. but before the date I received the items as two shipments. the orders item was too big for me according to my size it was 3 t shirt. After that I called on 31 may to your call center they told after June 1 only we can make return because as per their system it's not shipped yet. So I called again on 2 June I think then they told within 2 days one of our agent will call you. I was waiting for the call even after two days I didn't get any call from souq then again called they told the same. As of now I called 6 times for the return even last time also they told 48 hours but I didn't get any calls from souq.
I would like to tell you that your costumer service is very bad am a regular customer of souq but this incident really make me disappointed so I just want to return as soon as possible if you cannot do anything or you people don't want return I will move legally I need a response ASAP
Hereby am attaching my order details

Dear madam / sir,
Greetings,

I pay for scooter (mini scooter) for my kids, and paid for same day delivery, that was on 23 of may and I sent mail regarding this register complaint, I call customer service cs told me that they will deliver it same day night or next day. But until now I did nt get any call or reply for my complaint and I requested if u can not deliver pls repay into my account, here the ref [protected].
I recive this message also they are coming nihght
Hello, your Souq.com shipment [protected] is out with our courier, please expect the delivery today at your registered address.

After that there is no updates!

Pls do some necessary action

Anuraj
[protected]

I've purchased a Samsung note 4 from souq.com in the last week. The order I booked was for N910G where as the one I received was N910F. No worries, I opened the phone and started installing my softwares and then on installing a banking software, I came to knew that the set was rooted. I tried to unroot the set but was not able to do it. I informed Samsung about the set and they told me that the set is not new because Samsung does not root the sets by default. I gave it to one of the mechanics to unroot it and then he told me that the set is not new and it's N910T instead of N910F and rooted to change the software. This is second time that I booked an order and got bullied by souq.com. It's totally fraudulent in my opinion.

Hi

My shipment had been collected via souq supplier since Thursday and I have been calling qexpress since morning 4 times so i can collect it today as it reaches Dubai Hub today (2 days to get from the source!)..

Till now they are not able to confirm I can go and collect - i asked to talk to the supervisor then 2 hrs (hope he will call!)..\

What a type of POOR service they can not confirm to me that I can collect myself! from their station RAS ALKHOR as they are not able to deliver today! 7 hours and can't get an answer and they are searching for my shipment.. REALLY VERY BAD

shipment tracking qexpress [protected]

How to increase and improve ecommerce with such services ! how AMAZON is accepting this and have such courrier of such performance
.. I don't understand

Inordered 2 pairs pf shoes and the total bill is only 647 and click the button COD but when aramex called me they ask me to pay 707 AED so what is the 53 dirhams additional charge? I called your hotline den after 10 mins i spoke to someone but then pur line was cut and when intry to called again im already on the 13th caller.

Do something about this

For approximately 10 days I'm following up with Q express to arrange for a pickup to return an item. I'm a regular buyer from Souq and I'm really frustrated about the incompetence and non commercial rofessional behaviour of Q express. I have been calling the call centre and I have escalated complaints to 2 managers but the result is the same - courier never shows up. It's a disgrace to the company that they are not even able to give me a proper commitment on a confirmed pickup. I'm really frustrated and annoyed to deal with Q express

I have ordered this mobile case and I have been receiving call since 3 days around 10 am in the morning. Since I already specify it I need my delivery from 1 pm to 5 pm because I am working night shift .
On top of that I am continuously calling back and texting him that please bring my order anyday but on the time I specified. But today again I spoke with the delivery guy he was very arrogant and harsh on me while I was still calm he put my phone on hold later and told me he can't come. Unprofessional staff. Please teach your staff how to speak with customers .
Finally when I can get my order?

Ordered for a recliner sofa and been waiting for the promised delivery date and i kept calling them asking for delivery everyday as on that date i did not receive the item. And the customer care executive promised next day it will be delivered, next day again i called as i dint receive any call for delivery and got to know the item is returned back and when asked for the reason they said the delivery guys tried calling and i did not answer the call, which is a lie, and i didn't have any miss call even. Now they are asking me to reorder the item and the money for the returned item will be refunded it seems, and which the price is 1000 dhs higher than what i ordered initially. Requested for the supervisor or manager to call back and which i never received. and the call center executive will raise a complaint and request for a call back every time i call. I have requested for a call back for the past 3 days and today is the 4th day still the manager didn't call back. Where do i complain?. What can i do next. The customer care ppl have always the same answer and why is the manager soo irresponsible?. why cant he give a call back

My name is mohammed imran sultan working in saudi arabia, I had ordered mobile which was showing price of 211sr, I ordered 2 pcs. Now they called and told due to some technical fault the price displayed wrong, so it need to cancel the product. I am in need of that product please help me to get that.

I hope from this complaint I may get the product which I ordered

Best regards imran sultan
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