Souq.com
Reviews and Complaints

Order Number/ID: [protected]

Payment Method: Credit card

Items Ordered: 1 (in 1 shipment(s))

Total: 154.00 SAR
Car Air Compressor - 2 cylinder with car vacuum cleaner plus usb power supply 3 sockets

EAN: [protected] | Condition: new

This was my order. I received only the car compressor in an ordinary paper box. When raised the issue to Saudi Souq .com they took few days then informed me I may return the product If I wish but they will verify the product whether it is in original condition. My question is how it can be in original condition?. I received in an ordinary box not in a specific product box, two items missing. They did not try to understand that I need other two items to be sent to me. Rather they told the same thing if you like you may return the product. I became worried that if I return it may be I will loose everything. Now my demand is to get the remaining two products which I bought.

I have written a complaint about the NIKAI TV on the 3rd of March 2018 and up till today no one of customer care bothered to call me, i must say AWOK gives much better feedback service. The tv has a line on the screen that i have complained to souq online email 5days after receiving the device no one replied, i have sent their supplier a online email via souq online services and no one replied until i called them they decided to collect the device. Now they will repair the device instead of replacing it.
Im so done buying anything from souq.com

I have received defective Item & used product from souq.com and I opened in front of the souq courier person, then I called Immediately to souq customer care for refund for me money. And they have mentioned over one more courier person will pick the delivery within 24hour they have told me has they told one more Person picked my defective item I have received even msg from souq saying that your product is received for return.

After 6days I am calling to souq customer to know about my refund today suddenly the customer service they are telling that u have different product and box.. this souq.con is cheating the customers like any thing I ll wait for another 2 day I will file a complaint in police against they.

Because I have open that box in front of souq courier per but today they are tell I have send worry product for return see how they are cheating the people's and making the money.
But still awaiting my refund..

By return shipment I'd is [protected]

Regards
Sagar R

I bought a Nikai tv from souq.com however in the first week i noticed a line and colour change in the screen. I contacted souq.com via there online server, no one bothered to reply call or answer to the emails. I then called them to collect their faulty product and up till today this is now 2weeks later no escalation team member bothered to call me as that is what i was told someone will call me. Did they sell a secondhand product and advertised it as new now they have to fix it. This is ridiculous and the community needs to be very careful when buying things from them. Be prepared to sit without the item for a longtime and no one contacting you back, they send you emails saying the ticket is resolved but no one contacted you via phone or email.

I had to order one nikon5500 (23/02/2018) I pay bye knet167.495 kd and amount is deducted from my account but do not eny order show in my order table also I submitted my bank statement. Complint about this 5 time still nobody know eny thing. It is very bad service
This is my account # [protected]
Iban #kw59 abkk 0000000000607534448130

knet/[protected]/23.02.2018 21:55:56 purchase txn
pos/purchase txn /souq com
kw [protected]
e0145001/0247/840106
167.495 kd...
amount is transferred souq account

The most unethical company i have ever come across, fraud commitments, never can count on this company for anymore service or purchase. I place my order on 23rd Feb only after confirming the delivery is next day but even after almost 10times follow up they haven't not delivered. Its already paid item. I have made a complaint but the so called customer manager was supposed to call me back which never happened! Today we stand @26 Feb. When i called courier service told that they handed over the things on 25th feb only so how could they commit for 24th feb delivery.
Never going to shop from this fraud company.

Hi!
I had ordered a watch box on 10th Feb and paid extra money for delivery on same day as I had next day flight to US. But the courier company asked me to meet him at 10:30PM at night at some mid point which was not possible for me. So I have requested them to deliver later on. As you can see on my below mail I have mentioned the other number of my brother to contact for delivery. But they did not call. I have to send several request with same details. And now got a below feedback from SOUQ. I am very disappointed with this kinds of service.
Hope not to shop from SOUQ any more and will advise all my friends/Family circle in UAE/Kuwait the same.

Order placed on: 10 February 2018
Order ID: #[protected]

Regards,
Wahid

Hello Mr. Wahid,

We regret to inform you that the order has been cancelled since Wing courier tried calling you several times at [protected] for the dleivery however your mobile is switched off.

Once the status is updated, full amount will be refunded to your Credit Card account and it will take 5 - 7 business days to reflect on your account.

Thank you for your kind understanding and our apologies for the inconvenience.
If there's anything else we can do, let us know and we'll be happy to help.

Thank you so much for giving me an opportunity to serve you! If you receive a survey from us, please take a minute to share how I did today.

If you feel that the ticket has not been resolved to your satisfaction or you need any additional assistance pertaining to this ticket, please reply to this email within 48 hours to automatically reopen the ticket.

Thanks and Kind Regards,

Ann Domasian | Customer Service Advisor | Customer Services- UAE |

Souq.com Logo

On Thu, 22 Feb at 11:15 AM, souq.com wrote:

Hello Mr. Wahid,

Thank you for contacting Souq.com.

Hope this email finds you well.

Please be informed that this Ticket#[protected] will be closed as concern was duplicate with under Ticket#[protected] which is already working it by my colleague.

Kindly hold for updates.

We sincerely apologize for the delay and inconvenience this have caused you.

If there's anything else we can do kindly let us know and we'll be happy to help.

Thanks & Regards,

Iswar Sonowal | Customer Service Representative - UAE | www.souq.com |

Souq.com Logo

On Wed, 21 Feb at 10:06 PM, Shaikh_wahid wrote:
Hi! Today also I didn't receive this Watch box. Please call [protected] and deliver it at the earliest.

Complaint against my order # [protected]. I have placed an order on 9th of Feb. Was supposed to get the items on 13th Feb. Havent received any thing so far. Souq customer service say its with shopping company and that they are not able to contact them. I have even requested for the cancellation of order and return but all in vein. I had also asked to talk to a supervisor and one did call but he was an ill mannered man raising his voice.
Ur service is pathetic and u hv very unprofessional behaviour too.

i purchased an item on souq.com Order ID: #[protected]=1, 617.00 SAR and Order ID: #[protected]=39.00 SAR, by hard means it was refunded after 1 and a half month of calling daily now its been nearly 1 month the payment shows available but i cannot transfer the money back to my bank i called the customer support they tell me to call seller support i call seller support they tell me to call customer support, its very strange why cant they just give the money back? they take it very easily, if any souq.com officer sees this kindly help me

yesterday at 10.00 pm i was ordering A5 2017 at that time it was 899 SAR
I tried a lot from my uncle account [protected]@yahoo.com
I paid 80 Saudi riyal by using qitaf and tried to pay rest from my uncle credit card but your site denied always showed the comment regarding server problem from your side
I tried till 12 noon and now price increased to 1064 sar again
i mean to say i can not complete order because of your mistaken or server problem from your side.
i want to know is that promotion was authentic
or you are fooling others by showing fake promotions ?
like showed good promotion and do not accept the money ?
tell me
why?
what was the problem?
what was that?

I bought bicycle cards in december that turned out to be fake so I returned them. They were picked up on 10 december 2017!
Until this moment, 12 february 2018, more than 3 months have gone by and the amount of the cards is still not settled in my account. I tried contacting customer service several times only to hear the same useless answers like we are sorry for the delay and we promise the amount will be released today! Of course the amount was never released and no one has contacted me to explain why or what should be done.
I am starting to doubt the money will ever be released and honestly will never deal with souq again. Not only do they sell fake products, they also have the slowest and most useless customer service on the planet.
My question now is what do I have to do to get my money back asap!
I really hope to get an answer as this matter is becoming ridiculous!

On the 4th of dec 2017 I ordered an iphone under order number [protected] from souq.com and as it came on the 7th its screen was faulty after make a video for refund proof I packed it agan and requested a new airway bill for a return on the same day dec 7 2017 at 3 pm I return the item by handing it over to the driver of qexpress, from that day till today its feb 1 2018 I have called daily and everytime its tomorrow or day after or some 48 hours sometimes they say the seller made a complaint that his product is okay well if its okay then whats the hush about refund it? And by the ways its been 60 days the seller could have gotten it repaired and then what about my video that I sent where the phone wasnot working? This is very bad after they website claims no questions asked, free returns etc this isnt exactly the case I have been a good customer to souq, com purchased many items but after such a loss I am thinking to turn away from souq after this matter is solved or if its ever solved, customers are always given a priority that if they are truth ful and given proof then whats the problem and by the ways the seller himself says his item is okay so it wasnot damaged during the return shipment, so now whats the issue? Force for a product that a customer already knows was faulty and wasnot satisfied with? I hope and pray souq. Coms management will help me

Hi
We ordered a Bose noise cancelling headset early jan. it appears to be deficient and possibly a fake product.

We are very upset as this is the second time it is happening with Souq.

Spoke to the customer service today, we expect Souq to take back this product even if we have exceed the 15 days and reimburse us.
This is really disappointing. The account phone number is:[protected]

Bose QuietComfort QC35 Wireless Headphones II - Black
Shipped by: Wing
Condition: New
Seller: amirmughal
Order placed on: 04 January 2018
Order ID: #[protected]

These are the details of the order.

Thank you

I placed order [protected]) on 25 November 2017 and till date the items are not delivered. As shipment was delayed, I informed souq on 12 Dec. 2017 to deliver immediately or refund the amount. on 14 Dec. 17 consignment was in Kuwait as per their courier website and it is lying with them since then. when contacted, postaplus (courier) informed that souq.com has instructed them not to deliver the item.

Customer care of souq does not respond and provide actual information. Always they told me that, tomorrow it will be delivered. There is no E-mail ID of managers, just in case if we want to escalate the issue.

Please help and resolve the issue immediately.
Irfan

I just purchased magic hose Xpanding hose 150ft/45M from souq online website at jeddah saudia arabia . But after first use i discovered it is of very bad quality Seller: T.F.B . I returned it back but from that day they are unable to refund money . Return date was 01-Jan-2018 . From that day and today is 21st jan 2018 . They are failed to return my money till today ...

I bought a Philips shaver from souq as per adv on the app
I discovered that it is fake and not made by Philips
This is a cheating case by Souq Egypt and no one from the customer service care about this, other than to get back the product
My concern is to get the original product and to have a legal action against their seller
Thanks for your understanding and prompt action

I have purchased Blackberry Dtek60 last september 18, 2017. a week ago my phone's system got frozen and deleted by itself when I was using telegram messenger. Since then Dtek60 is not working.

As there was 1 year warranty given in the e-mail from Souq.com I have written letter two times, 13th and 16th of January 2018, and still waiting for the answer from the souq.com

The Order ID: [protected]

I request to reply my letters sent from the following address: [protected]@gmail.com

Thank you!

I made an order (iPhone 8 plus ) I received it used so I asked to return it, it took souq 3 days to take the phone back and 5 days to bring my money back after they convinced me that it was an uncommon mistake I made another order and I rushed the order as I needed my phone in 3 days max and till now I haven't receive my phone or even I didn't receive any apology all they did is they put me a voucher of 50 LE which is nonsense I am buying a phone that costs over 18, 000LE their 50 LE wont satisfy me the only way that could satisfy me is to rush my order as much as they can but they did nothing and it has been 6 days and I didn't receive it I hope my complain could reach the Manager their to let him know that their company is not working well...

I used kuwait.souq.com to buy a popcorn machine on Dec. 24, 2017 that was supposed to be delivered after 3 days. After paying, the delivery changed to more than a week, So I filed a request to cancel immediately as I wanted it as a Christmas gift. All my complaints and calls to cancel were ignored and failed until the item was delivered to me yesterday Jan. 15, 2018, which is 22 days later! There is no one listening on the other side; Service is just ridiculous. Amazon should be ashamed of themselves to be associated with such a low quality company.
Order Info:
Order #[protected]
Order Placed: 24 December 2017
at kuwait.souq.com

I was supposed to get my iPhone 8 plus delivered between 13 th and 15 th jan 2018. Today is 14th jan and after multiple calls with souq customer services reps, I get to know that Iam not going to get my delivery as per the stated time... not only that but they can't even tell or estimate a time or even a date !
This is super pathetic and utterly disappointing!
Iam going to start tweeting n take this complaint to Facebook!