Souq.com
Reviews and Complaints

I bought this item and the specifications of this product explain that the operating system is Windows but really the operating system is Linux. Until now I can not use this laptop for this reason. Could you explain to me please how is possible this happen. I selected this item due to the specifications of this product and I can not understand how is possible you sold this item with other system. I am waiting for your answer.

I completely agree with the person's complaint. My case has been even more simpler.
I purchased a smartphone device (OnePlus 5 Phone) from Souq (Order ID: #[protected]).

Within weeks after purchase, The phone was giving me problems as it kept restarting by itself - While using the device and also while it was just kept idle. I made a complaint and the Souq Customer Service Guys collected the device and said they repaired it (By Re-Flashing the Software) and gave it back saying it is working normally.

Within a Week again the device started giving the same problem. I tried re-formatting the phone and restoring to factory settings several times but there is no difference. Now the problem has become so much worse that it keeps restarting several times a day and I am unable to use the device sometimes when I an in urgent need of it. This is a phone which I use for my work purposes and the fact that it was returned to me without being properly repaired has caused a lot of inconvenience to me.

I made a complaint again on 2nd October 2017 regarding the same issue. Till now no one has bothered to call me even though the customer service person on the phone said someone will contact me within 48 Hours. I called you back again after 48 Hours to remind them myself as there was no response from their side. And again, No one has called me back. I then sent them an email and demanded that they take back the device and provide me with a new device or issue me a refund. This device has some hardware issue and it cannot be resolved by just re-flashing the software. I explained this to Customer Service Person when they took the device for repair the last time and they ignored my advice and just sent it back to me after Re-Flashing the Software. I cannot keep wasting my time by re-formatting it again and again and facing the same problem. They just sent an email and said they can only repair the device and apparently the replacement will only happen if the device is repaired 3 times and still has the same problem ! What kind of logic is this ? So the customer has to keep suffering with the same problem till he makes 3 complaints and the device is repaired 3 times ? If they know something is wrong with the device, Why not just replace it or issue a refund ?

I have been such a loyal and regular customer of Souq.com and I have purchased 100's of products from them over the years. This is the first time I had a problem with my product and I must say I am really disappointed with the After-Sales Service. I will not be purchasing anything from them after this terrible experience. There are many better websites out there and I urge everyone to stop using Souq.com. They have become arrogant because of the growth in their business and they feel they can make good profits without providing customer service !

I have returned an item order no [protected]
Samsung s8 + clear view case on August 14 till today 6/10/2017 no refund I can't email them I only have to call them each call they till me it's under process the item price is 120 dhs the calls I made cost me more than that international call from bahrain this will be the last time I buy from them
Each call they till me check with your bank but no refund is issued

I am writing this email to log a complaint against a representative Hala (10:29) who picked up my call and was not helpful and was irritated when I asked for clarity and help. After asking her for clarity I could sense she was irritated and did not want to help me and pretended that she could not hear me. After I made the second call the representative was very helpful and resolved the issue without delay and had empathy. I would request to kindly look into the matter and please make sure that Hala does not "Pretend" to not hear the customers when she can not deal with a complaint or a situation.

Kindly update me with this request once this has been communicated to the concerned person.

I bought Acer laptop in july. My complain is because the specifications of this ítem explain that the operating system is windows and in this ítem the operating system is Linux. I can not use because of this problem. I returned the laptop to your company but I received back in the same condition. I am really worry and insatisfecha with the service received with this ítem.

I tried to buy from this site twice.
Once before they were purchased by Amazon, and it was horrible. the item was supposed to be delivered in one week, but right on the delivery date, they change the status to not available. I had to wait another two weeks to get my money back. I don't understand why or how the seller figured out the last minute that the item was not available.
I avoided buying anything from them since, but when Amazon, which in my opinion is the best customer service company on the planet, purchased Souq.com, I though things would be different, and I tried my luck again with a couple of items, both of which were listed as fulfilled by Souq.com. Delivery date came, and I had nothing. I filed a complaint, but got no answer after 24 hours as they said I would. I called, and no use, as everyone experienced, they tell you they will call back, but never do.
But the big surprise was when I checked on the status of my complain online, it said ticket closed! but I had no deliveries, no products, and no response from customer service.
To be honest, I'm not too surprised. It's the same crap I experienced with Ali Baba Express, and I would not expect anything different from a company in the Middle East. But I am, for the first time in eight years, disappointed with Amazon for aligning themselves with such a crappy company.

I recieved several faulted products and when i attempted to review them to alert potential buyers they wrote me an email saying that this is a complaint and not a review and that they will not be published (how come writing comments about faulted products are not a review!?!?!? Then what is !).

I asked for a return of the products and they didnt credit my account except for after continuous follow ups for more than one month... With the credit i ordered other products and they havent reached me for over a week and when i contacted them they told me the shipping address is unclear (they never even called me to notify me with this!) even though they have delivered over 20 products to the very same address woth no setbacks...! And when i asked the complaint hotline representatuve to divert me to his manager he informed me to expect a call within 30 days ! (what a joke!)

DO NOT USE THIS SITE, THEY ARE WINDOW DRESSERS (TRY TO DISGUISE FAULTED PRODUCTS IN ATTEMPT TO CHEAT OTHER POTENTIAL BUYERS TO BUY), LACK QUALTY CONTROLS (THE BIGGER SHARE OF THE PRODUCTS I RECIEVE ARE FAULTED), UNTRUSTWORTHY (IF U DONT CONTINUOUSLY FOLLOE UP THEY WILL NEVER CREDIT UR ACCOUNT) AND UNRELIABLE (U CANT GUARANTEE DELIVERY)... This is based on numerous first-hand incidents and situations ... By far the worst online shopping experience

before 2 days i purchased innjoo Halo 2 from your website.
but i am facing one serious problem in keyboard there is missing one important key (- minus sign) not coming. i checked all the setting but i could not find i am very disappointed. while i am your regular customer its happen me first time. because without this key i can't enter the minus sign. that problem disturbing my daily routine work. as you can see in the pics no minus sign available.
please give me any solution. waiting your well and good response.

you should really consider huge reforms for your branch in​ Egypt or maybe cancelling it all together along with it subsidiary company for shipment (q-express)
I ordered a Lenovo k6 note with order number of [protected] and when the shipping agent came to my designated address in the form, I wasn't​ there and we both agreed on another date of delivery. when that date came I waited whole day for the shipment to come and even contacted call center but the agent didn't know if the order has moved from the shipping company (q-express) or not, so I waited more before retrying the call center again and that time the agent knew the order will not be shipped on the prearranged date, so I requested the number of shipping company contacted them and requested that I go and get the order myself and they agreed. I went to their warehouse and the representative told me to wait untill he finds my order and after a waiting time of one hour he told me that he can't find the shipment and promised that it will be ready on the next day giving me his phone number to contact him to make sure the order is ready and even promising he will call me instead. Of course as you imagined he didn't call, so I called first on the same night that's​ when he told me he still can't find the shipment and saying that it will be ready in the morning, again he didn't call so I called him, first he didn't answer then when I tried again his number was closed.
I will be waiting to see your action towards this complaint as I frankly lost trust in your company branch here in Egypt and I'm​ waiting for you to prove me wrong

I bought Cellphone named Xiaomi Max dual Sim 4g lte silver last dec.29 2016. The problem of that product is the battery it will take only 2hrs to use the cellphone even you are not always using it. And sometimes it shows empty and i cannot open it. I have the picture of the details of the mobile and the picture itself so that you can recognize it. There is warranty shows aswell.Please help me to fix this problem. Thank you

I am a customer of souq.com.ksa since 2014. This is the 1st time I am very disappointed with souq. I ordered JBL charge 3 speaker with Tracking #[protected] and order ID #[protected]. When I open the package, I noticed that the box is damage. The box doesnt have barcode and stickers to identify its autheticity. The LED light power indicator is not working. The accessories is incomplete as mentioned in the manual. The accessories doesnt packed separately with plastic. The speakers have some scratches and damage. Its really noticeable that the item is already used and not new. Immediately I booked to return the item and I dont want to purchase again from souq.com. I will never!

Dear souq,
This is so disappointing that I received a wrong delivery on on wrong time as my flight after 2days from now. I ordered a megir brand watch and recieved a liandu brand watch as detail below.

Order number: [protected]
Track number: [protected].

I request to deliver my right item (Megir watch) before september 13th 2017 or else cancel my order.

Hello,

I ordered and paid for 2 of these, but only received one. I have filed a complaint online but have received no response in 2 weeks. Nothing. Do you have a customer service department?

My customer number is M1FSCX. I ordered and paid for 2 dehumidifiers on 27 August. I received 1 dehumidifier on 31 August. No response whatsoever as to where my second one is, and no refund. One or the other is required.

Thank you.

I would like to inform you that the cellphone you selling is not in CONDITION i buy already this phone last august 8, 2017 in SOUQ.COM
and the seller name is الامثل as per your description this is brand new but only 3 weeks after they deliver my LCD phone was corrupted i think this is recon. please inform in your online market if this new or not you blaming the people who will buy continues in souq.com please give this action for the good service.

THANKS

I believe you have good reputation in International business field, but sorry to say this.. your down-level product delivery persons will not support you in this regards,

I booked by Souq.com Mobile apps, Halloween children's clothing kids (Ordered ID [protected]) Tracking number [protected] and expected delivery was 9th Aug'17 and same day I receive call from your delivery person and I told him very clearly, I need this product same day itself cause I have confirmed flight for next day and he also agree and confirm me will speak to supervisor to arrange delivery on same day...

But no any calls received after that and next evening another person call me for delivery and at the time I was in flight...

Am very upset in this regards cause, based on your delivery commitment I confirmed my son in home country to bring this dress for him…. but every things vain because your bad service persons…

hope this complaint will safe you further bad remarks…..

I bought a brand new phone from an associate website of Amazon, as a long in the tooth customer, I know that any new item is covered by a one year warranty, to horror and shock, I discovered that the phone was not covered by a manufacturer warranty, I dropped the phone and wanted to check with souq.com the approved repair provider so that I can keep the warranty, realising that I will have to pay for the LCD replacement as I knew it would not be covered. The thieving souq.com and the seller did not point out that phone sold to me did not have any warranty and could not explain to me what happened with the manufacturer warranty provided by Samsung.

I find this shocking, unethical and totally unacceptable in the 21st century.

Please note, that I was waiting for 2 items since last week and was expecting to receive it in 3 days. After 5 days of waiting i start to follow up. Instead they just cancel the order and close my complain! Can you believe it!
Its a big disappointment especially when i need to travel the next day and order these items as a gift.

Also, I am still waiting for apologize letter from customer support agent who I spoke with about my complain. The lady just hang up a call on my face due to non ability to handle the complain.

Dear Sir,
I have purchased one item was souq bearing order no. [protected]. first i have to wait and call again and again to your company for picking the item. After i received one item and at the same time i handed over the returned item to your driver. if i have not given the item, may be that was still lying with me. From last 9 days its status is showing shipped. Every day customer care is telling that we have raised a complaint but nothing is happening. you are wasting customers time and money. i am regular customer of Souq and i have purchased so many items which you can check from your side.
By doing this kind of delay you will lose customers and business. i am fed up now. I hope you will look into this. waiting for your positive response.
Regards.
Syed Sohail
+[protected]

First of all I ordered for (caboki hair fiber, (black), I didnt receive caboki but instead i received a box of hair fiber by some name of (dexe)and thats also brown colour, and I open the box to check the inside bottle might be black its might be a mistake but then the bottle cover is half opened already.
so, I would request you to either send me the exact thing what I ordered or else give me my money back.
I would expect a proper response from your end.

Thank You,
Best Regards,
Rahid.J.Jilani

Hello. My name is amina aziz. My registered phone no. Is +[protected]. I received an I phone 6 plus as per orderd but after exactly 19 days it stopped working. I didn't even drop my phone once or used it roughly.. nothing! I complained as per rhe procedure they took back my phone. Now it has been a week and there is no news about my phone I call 2 times and they say today tomorrow but there is no today tomorrow coming. I am very disappointed by souq.com.
I honestly hate this experience so much! All my work and everything is pending. I can contact nobody. Very disappointed by souq.com.