Souq.com
Reviews and Complaints

I have never seen a cheater company like souq. i have purchased Mobily 4G router 2GB per day, 60 Gb per month for 17 months. earlier they did not activate my sim i could not use the internet even after paying full amount 1078 SR i could not use the internet for 2 weeks, after conscious calls and complaints to souq they activated my wifi sim. because of this i had to go so mental trauma and wastage of time and money. but still the problem does not end here when the internet started my speed was very bad, when i enquired the customer care they replied they have given me 1Gb i was shocked when i have payed for 60 Gb per month why I am getting 30 Gb per month. when i made a complaint again with n no of times calling to them they did not solve my problem but to my amaze they changed their online plan description which was showing in my order history. They have smartly changed my purchased product details from 2 GB per day to 100 mb. I fed up of souq. and i have been mentally harassed. If they dont solve my problem in 24 hours i have to take legal action against them. It is not about just 1078 SR but its matter of honesty and priniciples. Tariq

To Whom it may concern I ordered a product last week. Today a guy calls me to say I must find someone who can tell him what is in the surrounding areas of the area I live in. I am only in this country for 2 months. Do you not have GPS? How do your deliver with no GPS? I did manage to find the number for the manager of the compound I stay in, However after trying to call the courier back with my airtime I had no answer. Disgusting customer service! Very irritated customer!

Dear Concern, I have placed an order for Lenovo ideapad on 29-09-2015 but till 8th october-2015, status of item is ready for shipping. Even when i call customer care regarding the order they are simply telling compalint booked. On 8th of october i have given a complaint for cancellation but no response from the customer service and no money refunds. Since we made the payment from credit card due to their delay i am facing penalties from credit card. Kindly refund the amount ASAP. My order ID is [protected]

Hi..On September 20 I received an offer from Souq.com for ADHA Eid and I set an order with total amount of $ 195.25 paid with paypal . I tried to complete the purchase and checkout but I failed I've contacted the customer service and I've got two answer and they direct me to call the admin to resolve my issue. Then I was forced to open a dispute at the pay pal and I received the feed back from Souq that the amount of money is released and I can transfer it to my bank account however the payment was in $ and the refund offered in SR and discover there is a difference, What I am feeling and sure about that people (Not the company policy) is performing a kind of procrastination not only this every time I send a request or had any concern I never heard an answer and they close the complain and that is giving an indication that these people should not represent Souq. Until this moment I am waiting for the refund although the case has been raised to a claim at the paypal and I am keeping contacting the customer service in this regard with no benefits Your support first to advise the customer service to have a behavior that match with Souq image since they are the front line and to have seriously review and resolve our concerns, then your support to have an end for my existing concern. Thank you

Hi, Order ID: #[protected] My credit card was charged twice for AED 4322.44 on 28 September 2015 due to error at souq.com. This has resulted in my bank charging me AED 250 as over limit fee and it has ruined by credit history with the Credit Bureau and the bank.

Dear order number [protected]
Tracking number [protected]
Items no [protected]&[protected]
Order to received innjoo note pro device 2pcs open and check one device not working other one condition not new (condition not brand already used add id and download load all application and available 150 message) complaint and return 2device same date (delivery to nex day) now return device one amount release my souq account other one no any results attach image delivery time mobile condition

It's almost a year that i had patronized souq.com items due to its sale prices and easy access on acquiring it. but there was dishonesty in the delivery of the item.for instance, the item posted on website was a picture of an original sunglasses but upon delivery i find out that it wasn't.sending it back was difficult due to the nature of my work.second, i ordered a 20 kg. dumb bell, it was posted and indicated on the item seal with a "rubber grip" but it wasn't as indicated. sending it back was another embarrassing event considering its weight. this kind of business should have satisfied its customers.

I am trying to place order for some items in souq.com.
After the payment there is error page come up and my order not issued.
The website shows there is a available balance and you can place the order. I tried to place order again the same error shows.
I changes the items in the cart and tried again but same error page come. Its look like this:
Sorry, Page not found
We are sorry, you, you can not access the page you are looking for, to one of the following reasons:
It seems that the page you were trying to reach doesn't exist anymore.
maybe it has just moved.
We think that the best thing to do is
Checking the web address for typos.
Try to access the page directly from the souq Home page instead of using a bookmark.
Enter keywords in the Search box and click the Search button. Or, browse by category that available at souq.com.
I dont know this happens only me or whole website.
I complained this problem, usually they refund the money immediately. But this time I didnt get a reply even.
So guys take care.

This is to bring to your notice that i have purchased a 4G data sim from Souq.com on 23-08-2015. Since then i am following with them to get it activated and unfortunately nothing is being done. I have paid SAR 960 for that sim. Now souq.com is neither solving my problem nor returning my money.

Best regards
Asad

I had a 50 inch TV delivered to wrong address despite having pro-actively spoken to them. After becoming aware of the wrong delivery I called customer service and spoke to them several times and stressed many times that they had to fix the problem same day because I was traveling but they simply just ignored me although they had promised me several times on the phone. I never heard back from them before I submitted the feedback form. They don;t care about the feedback and will not compensate customers for the extra cost they have to fix their mistakes.

Hello All,

I have purchased one iphone 5 from souq.com, status showed new but some technical issues were there and when i went to apple support in India they clearly told me that this is an auctioned product and you will never get any support from any authorized support centers.

please check this details
Details:
Please find the response from souq support below.
http://support.souq.com/public/tickets/1cc878acc5e3836393cccd5b51eed5de

(Order Number:[protected]).
model : iphone 5
Serialno:C7GMD3NTDTWD
IMEI: [protected] 6

Thanks
Nidheesh K
Mail: [protected]@gmail.com

Pathetic customer service ever!

It's been over two months since I received a defective product from souq.com.
Souq.com picked up the defective item and promised to return my money. Upon umpteen follow-ups, I still havent received my money. Bascially, I have paid for an item that I never received.

Worst customer service and online shopping website ever. Will not recommend it to anyone.

There is no warranty on souq.com products, I had send a TV back for warranty claim, Souq.com cracked my tv screen and send it back and they deny it saying warranty is not valid . How i wish i could sue the concerned people. Also they are very smart there is no actual bill or warranty card that you get from them. i learnt a lesson after buying 11 items from them, although i found a two of them defective before i didnt complain thinking it could happen since one was a kids toy and other was a sunglass. As a matter of fact the souq.com delivery guys themselves claim that souq.com delivers duplicate products and they are regularly taking products back from customers rather than delivering

Alright, so 4 days ago I ordered a package from Souq.com. It is excpected to arrive in 3-5 buisness days, I know. But when I track my shipment, it says that it is in the Main Hub in Abu Dhabi. I don't know what it is doing there because the package is ready Souq just needs to get one of their workers to my house and that's it. But they wouldn't do that. Come on, Souq. You should get better employees.

I have bought one item from the website www.uae.souq.com. There was fake tracking number and the seller sent me email, but it was completely useless. I was shocked and tried to contact them. I sent emails and messages through the website. But he didn’t respond. It is impossible to solve your problems, if they don’t communicate with you. The customer services are completely useless thing and I won’t advise other people to deal with them.

Hi. I would like souq.com to know that your shipping partner Q-Express (which is a Souq.com group company) does not answer customer calls. I called them on [protected] which is the number mentioned in their notification SMS and on their website. No one picked up the call for 30 minutes and then I hung up. Here is the video: https://www.youtube.com/watch?v=MZG6_a2s5-Q This was my 3rd attempt at trying to contact them. First was at 7:30pm the day before when i received the SMS notification. Then at 8pm. Then at 3pm today.

Order Number: [protected]

Neither is anywhere their contact timings mentioned.

Hi Friends... Before 5 months am buying Innjoo i2s from souq.com and after one months am having problem in mobile (Flash and Speaker) and company promise me about refund policy product price + COD Fee. But its not complted any process. Am waiting.. I recieved email shipment and air way bill. Order No. [protected] and shipment [protected]

Souq.com is the most unprofessional e-commerce site i have ever dealt with. Placed an order for an HTC Mobile but when it was advertised as "in stock" on their website and after 3 days the order was cancelled by them with out informing ! ...Apparently they have suddenly realized after 3 days that the item is out of stock.The same happened with me when i ordered an Alarm clock and after 4 days it was shown as cancelled... Cheating is the word that comes to mind.

Sir
I ordered 4 items (Injoo tab white-1pc;Injoo tab black-1 pc; Sony Xperia Z3 compact-1 & Presure cheker. 1pc) and I get only two items Injoo white tab & Presure checker. Other two items ( Z3 compact & Injoo black tab) not get me. I open the parcel the injoo black tab box is emty Z3 not available. Immidiatly I call the delivery man but he switched off his mobile after that I call Souq support and they tell dontworry please open website and register the complant. So I register the complaint but they are not give any update and close the complaint again I call Souq support and I register the complaint but not give any update also complaint close. So please help me to get my item because its valuable item around 1600 SAR
Delivery driver number-[protected]
Thanks
Arif Puthukkudi

Dear
I ordered 4 items and pay by credit card. But they delivered only two items.
Ordered item 1. Injoo tab black-1, 2.Injoo tab white-1; 3.pressure checker; 4 Sony .Xprria compact. In this order they are delivered only two items. Sony Xprria compact and injoo black tab are missing the parcel. Immediate I call the shipper mobile but he off his mobile after I calll Souq support and register the complaint and I follow-up with E-mail but they are not responding.please help me to get this items. The item delivered mobile-[protected]
Thanks
Arif puthukkudi