Southern Guarantee Moving and Storage
Reviews and Complaints

This review is important for anyone who wants to move their belongings safely and without any hassle. I had a terrible experience with Southern Guarantee Moving and Storage and I want to warn others so they don't have to go through the same thing.

First of all, let me tell you that this company is a broker and they don't move your items themselves. This means that you have no control over which company will pick up your items until the day they show up. This can be a big problem because you don't know if the company that shows up will be reliable or not.

The salespeople are very good at selling you a lie. I told Kayden the contents of my 1 BR and he estimated the amount of space my stuff would take up. However, the company that actually picked up my items estimated double the cubic footage and I ended up paying 40% more than what I was quoted. This is after I re-confirmed my items the week of the move.

If they tell you a delivery date, don't believe them. They will not deliver on that day. I was told my items would be delivered on a certain day and even set up a time. However, 1 month later I finally got a call from an independent driver that picked up my things and told me he was hours away. I had to call the subcontracted company every week and they kept telling me my items had not been picked up yet. The communication from the company was horrible.

Finally, when my items arrived, they were a mess. Boxes were completely destroyed, vacuum seal bags were busted, and the corners of my metal TV console and wooden bar stools were worn. Nothing marked fragile was handled with care and they sent a random man with a truck to drop my items off. I also had to go and clean and sort through a storage unit now due to their carelessness. It was a very stressful experience.

I wish I had used a pod or even done a uhaul on my own. It would have been $2000 much better spent. Please beware and learn from my mistake. Don't book with Southern Guarantee Moving and Storage if you value your time, money, and belongings.

I recently had to move from Florida to Tennessee and decided to use Southern Guarantee Moving & Storage. At first, I was given a quote that seemed reasonable, but it turned out to be just a way for them to charge me an expensive fee before passing me off to another company. This company, Handle with Care Co., was the one that actually did the move, but they added their own quote to the list and hired individual men to pick up my belongings. These men then tried to add $850 to the quote for gratuity and added another $1,000 on top of the quote from Southern Guarantee Moving.

To make matters worse, I didn't know where my belongings were for three days until I was finally called and told they had a truck to put my things on and deliver them in 1-2 days. When the delivery finally arrived, two individual men made the long distance trip to deliver my belongings, but I was asked to pay another generous gratuity at their request because Eli at Handle with Care told them I would pay them a generous gratuity. I don't believe that Handle with Care is responsible for paying their workers, as they seem to rely on their customers to pay for their very expensive services.

Overall, I would not recommend Southern Guarantee Moving or Handle with Care Movers to anyone looking to move their belongings long distance. If you don't want to end up with a huge headache and broke, not knowing when your belongings will arrive at the destination, then I would advise against using either of these companies. It's important to do your homework before committing and not to sign a quote with either of these companies because a quote doesn't mean anything to them. The only thing guaranteed is that the quote will change.

Southern Guarantee Moving and Storage is not the best option for your moving needs. They are brokers, not the actual moving company, which means that you will end up paying more money than you should. If you want to save money, it is better to contact a moving company directly. The deposit you pay goes directly to the broker, not toward your move, and there will be hidden costs that you won't be aware of until it's too late.

Even if you are diligent in providing Southern Guarantee with a true and accurate inventory, there will still be hidden fees. These companies don't communicate, so if the moving company has different policies than Southern Guarantee, you have to abide by the moving company's policy. This is where the hidden fees come in, and Southern Guarantee does not disclose this. They give vague references in the fine print, but they are not communicative about anything when you are coordinating with their representatives.

By the time you actually have an opportunity to read the estimate in its entirety, you are committed. They push you and tell you the "quote" they are giving you is only good for that moment. So you pay their deposit and think they are being upfront about everything. They are not. Southern Guarantee only cares about the deposit you make at the beginning. After that, they don't care whatsoever how complicated or expensive it gets because you either suck it up and pay or cancel the move and lose the deposit.

If you have a very limited budget, you will be handed a bunch of extra costs with no recourse. The movers themselves were fine and are only doing their job. The real crook here is the broker, in this case, Southern Guarantee. Finally, pay in cash! You will be charged a ridiculous fee to use a credit or debit card. Southern Guarantee will not tell you that. They will say you can pay with a credit card, but they won't mention the fees.

Overall, this company is shady and unethical and just trying to make a buck. It is better to find a moving company that is upfront about their fees and policies. Don't fall for Southern Guarantee's tricks and hidden fees.

I'm writing this review to share my experience with Southern Guarantee Moving and Storage. To be honest, it was a nightmare. I wish no one has to go through what I went through with this company.

First of all, the salesperson, Chris, who convinced me to hire their services promised that they would be available to answer any questions and assist me throughout the process. However, after I paid the deposit, they stopped answering my calls and didn't return any of them. It was a lie.

When I tried to contact customer service for help, they either didn't answer or the person on the other end didn't address my concerns with the movers. It was frustrating.

To make matters worse, they contracted out to another company without informing me. The movers who came to my house held my property until I paid over $1000 more than what was agreed upon. It was a shock and I felt cheated.

The mover who came said they worked for a company called Logistic Movers and that the money I paid as a deposit didn't count towards my price. I called Southern Guarantee Moving and Storage to ask about this, but they offered no support.

The movers charged me $375 to crate my television without telling me. When my television was returned, it was only wrapped in a blanket and completely cracked and broken. It was devastating.

To add insult to injury, my furniture was not reassembled upon return as promised in their contract, and the screws to my bed were missing. It was a mess.

I didn't receive any updates or phone calls regarding my delivery, and the dates kept changing without prior notification. At one point, I thought I had been scammed and my belongings had been stolen. It was a nightmare.

Southern Guarantee Moving and Storage promises a service that they don't deliver. Their customer service is non-existent, and the way they contract out to unethical businesses and leave the customer with no support is unacceptable. I hope no one has to go through the experience that I had with this company. It's just not right.

I recently used Southern Guarantee Moving and Storage for my move from Reno, Nevada to Fontana, California. From the beginning, it was difficult to get in touch with anyone and I was given an original quote that ended up being inaccurate. I later found out that Southern Guarantee Moving and Storage are actually brokers and not the actual moving company.

I was handed over to Master Moving and Storage out of Oxnard, California and things only got worse from there. The guy called me two days early to pick up my stuff, even though we weren't ready. When I told him this, he was very rude and said that if he couldn't pick up on that day, he wouldn't be coming another day. Eventually, they came on the day they were supposed to, but it was shady from the beginning. They only accepted cash or Zelle payments and no credit cards.

During the move, they told me that my cubic footage had been exceeded and I needed to pay an extra $1500. I had no choice but to pay it since I had to move my entire house to another state. When they delivered my belongings, I found that my son's brand new $400 desk had a hole in the center of it, three boxes full of dishes were dropped in front of me, and one of my lamps was broken with the sconces missing.

When I tried to file a claim for the damages, they only gave me $100 because they claimed that I didn't read the fine print and they only pay $.69 per pound for boxes damaged. This was not made clear to me beforehand and I ended up with almost $900 in damages.

Overall, I would not recommend Southern Guarantee Moving and Storage or Master Moving and Storage. They are unreliable, misleading, and dishonest. They promise the world but don't deliver. If you're looking for a moving company, I suggest looking elsewhere.

I recently had the misfortune of dealing with Southern Guarantee Moving and Storage for my son's move. Initially, I spoke to a representative named Ben Mallard who gave me a quote that was incredibly high. When I refused, he began to contact me with lower numbers, which made me feel uneasy. Eventually, we agreed on a price of $1599 for a one-bedroom apartment, and I paid a deposit of $579. However, their refusal to accept credit cards and insistence on bank transfers only raised red flags in my mind.

As the move date approached, I texted Ben concerning my son's third-floor apartment, but he assured me that there would be no extra charge. The day before the move, I received a call from a Matthew Higgins who attempted to double the estimate. After rejecting his offer, he reluctantly agreed to stick to the original quote. I later received an email from ES Vanlines' Tamira Parsons, assuring me that the move would proceed as planned, and there would be no hidden costs.

On moving day, things took a turn for the worse. Robert, the driver, arrived three hours late alone in a budget truck. He showed us the space we were allowed in the truck, which was only two feet wide and the height of the truck. As if that was not bad enough, he demanded an additional $700 for the move, leaving us hesitant and frazzled. After some back and forth, we signed his paper and gave him $600 in cash while he waited for his helpers. To our shock, he immediately got into his truck and drove off with our money!

Another helper eventually showed up, claiming that he was contacted on Craigslist to assist with the move. We immediately called the police, but they said it was only a civil matter. I disagreed and saw it as a theft. When I contacted Tamira Parsons, she stated that as we had signed the receipt, the police could not do anything. It was clear to me that she was skilled at this robbery scam.

When I reached out to Southern Guarantee for help, Stacy, the representative, washed her hands off the matter, refused to return our deposit, and advised us to call the movers about the stolen cash. In conclusion, I would like to warn others and urge them to learn from my experience. Please avoid brokers and only deal with real movers who offer you an exact price after assessing your belongings. Most importantly, beware of companies that change names after getting into trouble, as they are just part of the same scheme. Southern Guarantee Moving and Storage is a disgraceful company, and I strongly advise you to avoid them at all costs.

Southern Guarantee Moving and Storage is a moving company that has received a negative review from a customer. The client, who had initially been quoted $1799, was assured by the agent that the price would remain the same and that they would be in regular contact. However, the customer had the misfortune of dealing with a different employee the next day, who insisted on getting a final inventory of their goods. The customer added five boxes, a computer chair, and a nightstand to the list, but was given a much higher estimate and had to pay an additional $550.

Despite being promised that their belongings would be picked up on March 1st and that they would receive a call the day before, the client was disappointed to learn that their belongings would not be picked up until March 2nd. This was not only an inconvenience for them, but it also meant they had to reorganize their schedule and pay additional costs to rent a self-service moving truck. The customer was dissatisfied with the service provided by the company and warned others against using their services.

It's important to note that the customer tried to contact the company multiple times to express their concerns, but no one responded to their messages, which caused them more frustration. They also attached photographs as evidence of their interactions with Southern Guarantee Moving and Storage, highlighting how the quotes provided to them differed significantly. The customer's overall experience with the company was subpar, and they would not recommend them to anyone needing a reliable moving service.

Warning! I want to share my experience with Southern Guarantee Moving and Storage. My parents and I were moving to Florida and we signed a contract with them on April 25th, 2022. We were given a list of 51 items to be moved for a certain price. We were asked to wait until July 22nd to move because they already had a delivery in the area.

However, a week before our scheduled move, we received an email stating that our move was scheduled for July 22nd and that we would receive a call on July 21st. But, we did not receive a call on the morning of the pick-up. When we called customer service, they said the driver would call us shortly. We waited all day, but no call came. Finally, at 7:30 pm, we received a call from the driver. He stated that they just received the request from Southern Guarantee Moving and Storage and he would not be able to pick up the items until late afternoon on July 23rd.

Because the new homeowners were scheduled to move in on July 23rd, we had to move my parents' items to the garage and driveway. The driver finally arrived at 5 pm. At the time of signing our contract, we were not told that a third-party driver would be used.

As they started to load the items on the truck, we realized they had no moving blankets. They only came with wrap. My parents' furniture was wrapped in plastic with no blankets. In addition, they started talking about cubic feet. I told them this did not apply to us because we have a set amount. This is when we learned of the scam the company was running. The amount ended up costing $4,000 over the quote. They couldn't tell us when they would arrive. We were told in April it would be door to door (Friday-Monday). Another lie!

When I called to complain about the additional fees and delivery, I was told that this company was not Amazon. They had no projection time of delivery. I mentioned the door-to-door promise, but he told me that the employee who made that promise was let go. He said he wasn't responsible for the additional cost. I asked for the owner's name, but he said, "you don't go to Chili's and get the owner's name." I asked for his boss's name, but he hung up.

There is no way they can be rated a 2.73. I have moved multiple times in the military, and this is the worst experience I have ever had. The employee indicated that their business is "just fine," but I am not sure how. Please be careful if you decide to use Southern Guarantee Moving and Storage.

This company is the worst! I got a quote for a reasonable price which I should've known was too good to be true but going against my better judgment, I gave it a shot. Worse decision I could've made! Customer service was horrible, I spoke to so many different people and the guy that gave me a quote named "Jordan" never would respond back to my questions. It was like the closer it came to moving day, the less I would hear from the company! On moving day, 4 men showed up to my house very unkept and demanding, not even looking at my inventory, which I did not pay because I knew better! As soon as they entered my home, they started speaking to each other in Spanish which I couldn't understand. So, I asked the main guy what they were discussing and he literally said "Yeah, it's gonna cost you more, you have mirrors and mirrored items we didn't know about." I explained to him that I discussed all this in my initial quote and in my final inventory check. Unfortunately, each time I called or was called by the company, I spoke to different people each time so they had no record of the list we went over. The moving guy showed me the quote he was provided with by his company which was a different company than I paid my deposit to (I paid Southern Guarantee Moving and Storage). This was the last red flag for me! I called Southern Guarantee Moving and Storage to ask why the moving company's quote didn't match mine and the guy I spoke with gave me excuse after excuse which ended up me asking them to leave my property. I was able to get refunded by my bank because during the whole process I had the bank representative on the phone and she could hear all that I was experiencing. Long story short, the moving company that showed up to my house attempted to charge me double than my original quote and I wasn't going for it! I rented a moving truck, which cost me less! I highly recommend saving your time and money by not considering this company. It was a total waste of my time!

I had a terrible experience with Southern Guarantee Moving and Storage. I can't even give them one star, they deserve negative 100. I had to file complaints with the Department of Transportation/Federal Motor Carrier Safety Administration, the Federal Trade Commission, Florida State Attorney's Office, Texas State Attorney's Office, Maryland State Attorney's Office, and Crockett National Bank. They are being investigated for breaking around 30 federal laws, and who knows how many state and local laws.

The truck they sent to move my belongings was unmarked and had fake TX temporary tags over permanent metal plates. I don't even know where they got the fake plates from. They claimed to be an agent for Allied Moving Vans, but the truck was from a company that doesn't even operate in TX. If you look at their website's "about us" page, you won't find any mention of them being a broker. You have to look at the very bottom of the page to find that information, which is hidden among their contact information.

Luckily, I didn't let them take my belongings. I even had a friend who is a former Green Beret come over and show the driver his pistol to give him a message. It's sad that even those who serve in the military can be defrauded by these companies. Southern Guarantee Moving even withdrew money from my checking account a few hours after I fired them. They took a deposit for an item that wasn't even listed on their inventory of my house belongings.

I could go on and on about the many misrepresentations by the company, but trust me when I say that they are going down. Criminal charges will be filed, and they will be shut down. There's no way this company can survive after what they did to me. They messed with the wrong person, and I have connections.

Once again, the aforementioned are just a few examples of the many improprieties for which Southern Guarantee Moving will have to answer in court. If you're going to be a thief, at least be good at it and know what you're doing. They are so arrogant that they have no idea what's coming their way.

My experience with Southern Guarantee Moving and Storage was far from pleasant. Initially, we had agreed upon a price of $1700 for our move, with everything seemingly going smoothly. However, on the day of the pickup, we were informed that the actual cost would be $2500, a significant increase from our original agreement. It was truly disappointing, as we were under the impression that we had everything settled, and this added expense was completely unexpected.

Additionally, I felt as though we were taken advantage of with a low-ball offer designed to get us to sign on the dotted line. It's disheartening to feel like we were just another number to them, as opposed to valued customers who deserved transparency and honesty throughout the entire process.

Overall, my experience with Southern Guarantee Moving and Storage was disappointing, and I would not recommend their services to anyone looking to move. It's imperative to do your research and find a reputable company that you can trust to handle your belongings with care and integrity.

Southern Guarantee Moving and Storage (southernguaranteemoving.com) is a company that has received some negative reviews, particularly with regard to customers' deposits. However, it is always important to remember that some reviews may not necessarily be reflective of the true situation.

It is always wise to seek other opinions, and perhaps consider the experience of the reviewers themselves. With that being said, it is unfortunate to learn that there may have been some customers who felt that they have been cheated out of their deposits.

If you are one such customer, it is important to take the necessary steps to protect yourself. This may involve contacting your local law enforcement agency to report the incident, and to build a case against the company, if necessary.

However, it is also important to remember that not every negative review can be taken at face value. It is always best to do your own due diligence when selecting a company for your moving and storage needs. This may include researching the company's history, checking for proper licensing and insurance, and seeking referrals from friends and family.

At Southern Guarantee Moving and Storage, they pride themselves on providing excellent customer service and ensuring that all customers are satisfied with the services rendered. They offer a range of moving and storage solutions to fit any budget, as well as free estimates and transparent pricing.

If you are considering hiring Southern Guarantee Moving and Storage for your next move, it may be worthwhile to contact them to discuss your needs and to address any concerns you may have. After all, an open and honest dialogue can often help to clear up any misunderstandings and set the record straight.

My experience with Southern Guarantee Moving and Storage was a nightmare. Despite hiring the company to transport my belongings, they instead chose to sell all of my items and are now refusing to provide any compensation for their actions. I was devastated when I learned what had happened, and knew that I had to take legal action to get the resolution I deserved. After consulting with a lawyer, I am now in the process of suing them.

I strongly advise against using this service. Their actions were completely unethical and unacceptable. It is disappointing to think that a company would take advantage of someone in such a way. It has been a difficult process trying to recover from this experience, and I would hate for anyone else to go through what I have. It is important to choose a company that can be trusted to handle your belongings with care and respect. Unfortunately, Southern Guarantee Moving and Storage is not one of those companies.

As human beings, we understand the importance of honesty and transparency when it comes to reviewing a business. In this case, our experience with Southern Guarantee Moving and Storage (southernguaranteemoving.com) left us feeling less than satisfied.

While the initial process of booking and scheduling our move seemed straightforward, we quickly realized that Southern Guarantee Moving and Storage was actually a broker - meaning they outsourced our move to another company.

We were extremely disappointed to find that the moving company they brokered us to had provided us with boxes that were wet, and our TV had suffered damage that rendered it unusable due to being smashed. Additionally, there were missing pieces to some of our furniture. We were also frustrated with the lack of communication throughout the entire process.

We strongly advise caution when using Southern Guarantee Moving and Storage, and suggest doing your research before booking with them. We, for one, regret not heeding these warnings before booking with this company. Moving can be an already stressful experience, and we hope that sharing our negative experience can help others make informed decisions when it comes to their own moves.

When it comes to hiring a moving and storage company, it's important to do your research and make an informed decision. Unfortunately, our experience with Southern Guarantee Moving and Storage was nothing short of a nightmare. We feel it's our duty to warn others about this company, as we don't want anyone else to fall victim to their fraudulent practices.

From the beginning, we were promised top-notch service and professionalism. However, as soon as we wired our deposit money to them, the tone of our interactions completely changed. We were given little to no information about when our items would be picked up or delivered, and when we tried to get in touch with them, we were met with unprofessionalism and aggression.

We soon discovered that we were not alone in our experience. Several other customers had negative experiences with this company as well, with many reporting lost or damaged items, intense pressure to pay more money, and overall unprofessionalism.

We urge anyone considering Southern Guarantee Moving and Storage to do their due diligence and avoid doing business with them. It breaks our hearts to have lost $2800.00 to this fraudulent company, and we don't want anyone else to fall victim to their ways. Please beware of Greg Johnson and Mike Ross, as they will do anything to con you out of your hard-earned money.

If you're planning a move and considering Southern Guarantee Moving and Storage, I urge you to read this review before making a decision. Unfortunately, my experience with this company was less than satisfactory. To put it frankly, it felt like a scam. Despite receiving a quote of $2200 for my move, my final bill ended up being $3900 - almost double the estimate.

What made it particularly frustrating was that the company loaded only half of my belongings before telling me that I'd reached the maximum estimate. They claimed that my mattress would require a whopping 100 cubic feet and that my loveseat would need 250 cubic feet - without taking into account any items that could be stacked on top of them. The inflated measurements for common household furniture didn't make sense to me at all, and I felt like I was being taken advantage of.

When I expressed my concerns and asked them to unload my items so I could do it myself, they refused to do so without a fee. So, I was forced to pay the inflated bill in full. Overall, my experience with Southern Guarantee Moving and Storage left a lot to be desired. I urge anyone considering this company for their move to carefully weigh their options and do their due diligence.

Let me tell you about my experience with Southern Guarantee Moving and Storage. At first, we were excited to work with them because they quoted us a reasonable price of $4,500 and said our move would only take three days. We paid the required deposit of $1,800 and eagerly awaited our move date. However, our excitement quickly turned to frustration when a few days later, they called and told us the price had jumped to $8,100. We were shocked and disappointed that they would do this after we had already paid a non-refundable deposit of $3,500.

To make matters worse, when the movers finally showed up today, they informed us that it was going to take up to 21 days for our belongings to arrive at our new home. This simply wouldn't work for us, so we sent them away and are now scrambling to reserve our own moving truck.

I have to say that I feel like we were outright lied to throughout this process, and the reviews that we saw online must be fake. We feel like we've been completely taken advantage of by Southern Guarantee Moving and Storage, and we're not afraid to take legal action if necessary. I would strongly advise anyone thinking of working with this company to think twice and proceed with caution.