Spa Lady
Reviews and Complaints

I moved away in 2017 &had an owing balance & by winter of 2017 I paid off the owing balance. I went in for a car & they said Spa Lady sent my stuff to a COLLECTION AGENCY! The lady said she took care of my account and shut it down 😡😡😡🤬 So not cool to not do a job properly and mess with someone credit. I unfortunately learned the hard way & after mentioning it to friends in Edmonton, they told me their crappy experiences with them.

I had purchased a prepaid 2yr membership about a year before my gym was bought out. In march 2020 it wouldve been just under a year into that membership. They let me know that it was automatically frozen due to pandemic and that was okay to leave up to a full year. A manager called in fall 2020 and I told him im still not comfortable coming in and he reiterated that it was fine, that year of membership was frozen and as long as I didn't come in and work out, itd stay frozen up to a full year. I call when they reopen 2021, they tell me it was frozen again due to closures, just call back when things reopen. Then I start getting charged membership so I call and they tell me it had never been frozen for that year and there's no notes on it so I lost my full year prepaid. I had been a loyal and frequent member for 15+ years and would never let a full year lapse and go to waste if I had known it wasn't actually frozen. I cant even cancel without getting charged for that as well. I would continue working out at this gym and be a member if my membership is honored but right now I feel I was lied to.

Hello, I am Doreen Robert, my major complaint is that I am a member of spa lady, I have been getting charged twice a month of 15.75.
Two years ago I called and complained about the same matter but no one has taken any action.
My account has been showing that 15.75 has been taken out for spa lady every month twice.
I have prove of my statement that shows my transaction.
Please someone needs to look at it again and Email me as soon as possible.
[protected]@gmail.com
Thank you

I'm writing to you today, as there are a few ladies who I know who go to Spa Lady. With the Covid Virus going around an payments are being canceled in other Gyms, we were wondering Why is it that Spa Lady is still taking payments out of people's accounts?
Even my Gym an other Gyms around have canceled pymts as of last month!
My email [protected]@msn.com
Thank you. Waiting to hear back from you.

Hi. Upon signing up August 2018 I also signed up for training services. I was told upon signing that I could go up to 2 days/week or down to group classes with ease. In February I want to say is when I decided to go down to group classes. In May we put my training services on hold. August 12th I sent a text to my trainer, Tasha, saying my school schedule will not work for me to continue so I would like to cancel my services. I have the texts if you would like to see them. I then met with her and signed forms towards the end of August. During that meeting she told me "This is all I have to do, There will be 2 payments that will be coming out and then I will be back to my normal gym fees". That is exactly what she told me. Upon noticing a third transaction at $90 I called spa lady and asked why am still getting charged and the girl on the phone said cancellation papers were never sent in. I talked to Tasha and she said she never told me that and that I now have to sign papers again and have to pay an addition 2 more full payments on top of the 3 I have already paid. Well, Friday now makes it 6 payments since I have signed papers and was to be not paying for this. Honestly this is disgusting that I can't have my membership finalized and I am being forced to pay this when I have tried multiple times to go back down. I hope there is something you can do. I have told and got quite a few people to start at that gym since and I know word of mouth can make a difference. This is a terrible experience and i have now had to pay $420 in attempts to cancel personal training services I am NOT receiving as opposed to the $140 I was told I would be charged.

I paid for personal training after being pair with 2 personal trainers the quality of training was not there. I paid for 20 sessions and used approx 6. I want my money back for the remainder of the sesssions. I paid for a service was not provide quality service. I am owed my money back for the personal training sessions i paid for. My membership number is [protected]. I have been told i cant be refunded for the sessions i paid for. However i understand i cannot be reimbursed the cost for gym use but for personal training sessions that are paid in full and were not used should be refunded back to me. They gave me the option yo trainer to someone within my house hold. How is that even an option? I want my money back for paying in full training session that were not used.

I signed up for a one year membership because I was in my last year of university and would be leaving the province after one year. The trainers were aware of this when I signed up. However, when I attempted to cancel my membership after the year I came to find out that I was somehow signed onto a 3 year contract and could not cancel it without paying a $99 cancellation fee (even though I don't even live near any location and will not be able to actually use the membership for the remaining 2 years). Make sure you are clear with what you want and read the fine print so that they are not able to coerce you into signing up to pay a ridiculous amount of money over a lengthy amount of time.
Very unimpressed

Hello, my name is adeola with membership number [protected].
I would like to request for cancellation of my outstanding fees as I have stopped using spa lady canyon meadows in calgary ab since september of 2017 (im not sure of the month), I was a good member up until then & I had lost my job and I have experienced hardship after that till date. Please help!

I have been a Spa Lady member for over 10 years. For the last 2 years I have noticed a steady decline in the quality of group fitness instructors. There is one instructor in the Edmonton clubs who is very poor and people complain about often and they keep giving her more classes. Many people have voiced their concerns to Christina but she is close with this instructor on a personal level, so it makes no difference. Very frustrated and disappointed.

I got the membership last November, and had only used it a good handful of times. I stopped going mid January due to the fact that I was working far too much and couldn't find the time. I kept the membership going, as I figured maybe I would have been able to use it again at some point, but that isn't the case. Come May, I started receiving calls from the IFH telling me they weren't getting payments as I had lost my job, and I'm still unemployed. They have called me every week, asking me where the money is, when I'm going to be able to pay it, which I'm still unable too obviously. Last month I had received a bill in a the mail of 525 (Or so), which I figured I would be able to pay easily come me having a job, and being able to afford to pay off the membership. (Please note, in February I tried canceling my membership due too not having time, but they refused and told me I would have to speak to the fitness representative or something, who was apparently never in, which I was unable to do, due to the fact that I only had the one day off at the time) Anyway, come today, July 10, 2018, I received an email saying I'm owing 1225. How the hell can my owing spike 700 freaking dollars in the a month?!?!?!?!? By the time I'm able to pay it off, it's going to be like $5000 and I won't be able to do that. I don't understand what you guys want from me. I'm only eighteen years old, I'm going to college in the fall, I don't work right now. I don't have a way to pay off your godforsaken overages, I'm paying out my [censored] for college and your company is the least of my worries.
I have the request of canceling my membership, and I will pay the current overages as soon as possible but I can't have anymore.

I would like to share with you my nightmare with Spa Lady. I had two contact with spa lady one for the membership and the second for the personal trainer for me and my daughter. Before I signed, the person who received me and speak the same language as me, confirmed three times that if I would like to cancel, I just need to pay all my trainers sessions and I am good to stop anytime I want. After two months, the fitness manager confirmed that I can take the whole Ramadan months off and they will reported after the last month for free. Coming back, either me or my daughter, we were satisfied with the services so I asked for cancellation. I was badly surprised when they explain that I need to pay $103 cancellation fee for each membership and another 2 payment for the personal trainer. I do understand that in the membership contract when I reread it, I have to give them 30 days' notice but in the personal trainer contract, all the article that I have initialed specify that I need to pay for all the sessions I have done and I will not be refunded if I have paid more. To sum up, right now, for 2 months of membership, I have paid $577 + 207 cancellation fees +$40 lack of notice. Do you really find it fear?
This my story with the club in west Edmonton mall that still respectful and sorry during the whole process because they couldn't change policy and were transmitting the head office procedure. I was hopeful enough to call the head office, the 1st person who answered was extremely rude and before she hang up on me, this was her last sentence "I am not repeating myself, you have already had all the explanation from the staff and I don't understand why you are upset". I thought for a moment that it wasn't true and I might have misunderstood what happened. The 2nd person was less rude but she confirmed that whatever I will say or is my situation, I will have to pay all what Spa Lady is asking me for and she is not interested to hear more because she was dealing with that for the whole day. I hope that the head office record the calls so they can listen to mine.
This is my story with Spa Lady and their head office, so please, go walk and run in the street or buy material to work at home, it will cost you way cheaper that SPA LADY. No transparency, extra fees, overcharged for cancellation and their only excuse is that the person who served me is no longer part of the staff, do I have to pay for the staff incompetency? Hidden information? I would like the management to look closely in this complaint and give me a feedback.

This is really frustrating and stressing, Spa Lady staff is not trained well to be transparent regarding renewal of contract. This is annoying. I was out of Canada for 4 months and before leaving when I went to cancel the membership I was told its $99. I was forced to continue the membership and I was promised to get compensated for the months i will be away once I am back. While I was away, I found that a regular payment was deducted in March. I called the head office and cancelled my membership without knowing the fact that I won't be getting my 4 months back for which I was away. After coming back I visited the Spa Lady and I was told coz I cancelled my membership, they can't compensate for 4 months regardless I join them for another year.

I am a student. I wanted to join spa lady to feel better about myself.
I became slammed with issues with payment however it was the clubs fault because they entered my information incorrectly and didn't notify me about it until recently but this was after the time went by were I could cancel it charge free which I was also not aware of either. The rapid turn over at the center in staff made it impossible from them to do their tasks accurately and then I was blamed me for it. Now because all of this I'm forced to pay around $175 dollars from going to the gym twice and a headache.

I am requesting a rembursement for last month of pay and more flexibility on the cancelation fee as many aspects were out of my hands.

My client number is [protected]
Thank you for your understanding.

My 1 year membership with Spa Lady Woman's Gym ended in October of 2017.

Spa Lady neglected to inform me at the beginning of my contract, as well neglected to contact me near the end of my contract, that i had to go into a spa lady location and sign a cancellation form at the end of my membership and have been charging me (without my consent) from October 2017 to present January 2018.

I've had my membership for a year now and have paid $19.95 monthly since. All of a sudden Spa Lady starts to charge me random amounts of money from $80-$116 without notice or explanation. I called my branch asking for information and they were absolutely useless and had no idea what was going on. After a couple more phone calls and an email the situation has yet to be resolved. I would recommend going to another gym.

I had left the gym in Beacon Hill for medical reasons early in my pregnancy on medical leave. I was informed by email that my payments would restart once I returned to the gym. I was shocked to see a $54 payment come out of my account when I had not even returned to the gym. They had been trying to take out my bi weekly payments and when they declined, the bill just piled up with NSF fees. Lucky for them caught my card at the time I transferred money into it for another bill. I have called customer service who would not stop interrupting me and I had a hard time getting my point across. Customer service is terrible. I asked for a refund as money was wrongly taken and they will not refund me. I wouldn't recommend Spa Lady to anyone. Now I'm struggling to cancel my membership. All they care about is money, and they'll take it when they have no right to.

I am a single mom of two kids and i recently lost my job and found out I was pregnant with my third child and was put on bedrest due to a high risk pregnancy, for the past two months I have been talking to lady's from spa lady who have been very rude about my situation as all I've been asking is to cancel my payments or membership, the stress this has put on my and my kids is unbearable our only money which got as high as 124$ was taken so we were not even able to eat for a week, I'm not sure how to figure this out but this is ruining my life it seems like and I don't know what to do, I am six months pregnant and no one cares that I can't even work out they just want the money, if there is anything that can be done let me know I cannot afford the cancelation fee nor can I afford to pay for any payments and this stress is hurting me and the baby, thank you for your time

I have been a loyal member of Spa Lady over the years. Where I live now is not close to a club so I decided to end my contract, fully prepared to pay the $99 fee. It was my happy surprise the girl helping me got off the phone with head office and announced they were waiving the $99 fee.
The next day I received a voicemail saying the new girl at head office shouldn't have waived the fees and her mistake was mine to pay for. I was passed from person to person when I called, one who kept insisting "No one would say the fees were waived" till I finally asked if she was calling me a liar. Between the poor customer service and the company going back on their word and asking me to pay for their mistake I cannot recommend this company to anyone. It's simply bad business practices.

I had moved to Calgary to play Junior hockey in the AJFHL and wanted to train off ice. I was talked into a 3 year contract because she told me if I move somewhere with no Spa Lady I wont have to pay a cancellation fee, but if there is I could transfer it over. I had to move back home to BC where there was no Spa Lady and asked for it to be cancelled. They then tried making me pay this cancellation fee that I was told I never had to pay. I refused to pay it because I was lied to and didn't have the money. They kept trying to persuade me and make me feel bad for not paying but I wanted to stick up for myself so I stopped the payments from going through. Spa Lady called me all the time harassing me for money and I would tell them the same story every time.. Head office didn't do anything about the situation and when they told me they would get back to me, they never did. If there was a Spa Lady where I lived I would have kept the contact, but I felt like they were forcing this cancellation fee on me. I would have never signed a contract for 3 years not knowing if I was going to be living in Calgary for that long. Which is why I was so happy that I could cancel it if there was no Spa Lady where I was moving to. Now, a collection agency called Priority Credit Recover is after me. I spoke with a man named Paul Parker and he gave me his name and number for me to call him back. When I tried calling multiple times and even looked online for the number, it never went through. He told me I owed over $900 and that I wont be able to buy a car or a house unless I pay it. I have very good credit history but now this company is telling me I have to pay this amount. I strongly believe it was very wrong for Spa Lady to lie and hound a 19 year old just learning how to live on their own. No one ever believed my story nor did they ever apologize or try to resolve the issue, they made it a bigger issue.