California Family Fitness
Reviews and Complaints

Hi,
My name is Christine Karmolinski and I went into the Rocklin facility on Sunset. I wanted to delete a child and add a child to my membership. He asked me a few questions. I mentioned I had a discount card from Brinker that i used. At the time I didn't realize that Brinker and Family fitness were no longer associated. I didn't even realize that i no longer got the discount. Which is not the fault of the gentlemen (Eric) that helped me. He said, well I don't find them in here and their is no discount. I was surprised and said, that's weird because i just saw them on the site, He said, welp its a new year with an attitude. I said, ok can you take a photo of my card, because last time this happened they couldn't find the information and then they did and I had to come back down and show them my card, He said, no we don't take this discount and you have to call and deal with your corporate. I said, i understand and I will, I actually wasn't even mad, just confused. I let him know I will and could he at least just take a photo or something so if they do i don't have to come down.. He said, nope. I said well can you at least add someone onto the account and then delete someone and he just kind of looked at me. By this point, i said, forget it. I left and went to the other rocklin location on Warren. which was 20 min further out of my way in order not to recieve the attitude he was giving me.

The Lady was very nice, she did what I wanted, let her know about the discount, she took a photo of the card and said, she doesn't see it but i could call her if I can figure things out and she would take care of me.

I am writing a review because it wasn't about the discount but about the attitude that Eric showed me. He was abrupt and not friendly nor helpful. almost like he was above me and not accommodating. It put a bad taste in my mouth with his attitude.

Thank you for listening, i have never had an experience like this at your facility and as you can see have been going for many years.

Christine

I went to Family fitness with my son, and Manager Julian Beck Signed him Month to Month and charged me $154 for the first and last Months. My son went to Family fitness for 3 days and quit. I called the manager and told him to cancel the agreement, instead of that, he charged me on October 19, $69.99. I asked him for a refund at least the $69.99, but he didn't want to do it. So I payed for 3 days, $224.99.

California Family Fitness lies to customers and does not properly process cancellations.

I needed to cancel my membership due to a car accident and they convinced me to put a freeze on it instead. Then they removed the freeze with no prior notice and charged me. I went in to cancel and was told by staff i needed to do it online, and that corporate would then process my refund. After never receiving the refund, I was told it was kept as my last months cancellation fee.

Then several months later I was called by them and they said I still owed a last month cancellation fee. When i said they already charges me for that fee, the insisted that I did not, and took no responsibility for removing the freeze without sending a notice that it would be removed.

Now they are sending me to collection due to a fee caused by their own incompetency, lack of integrity, fraudulent and unscrupulous business practices.

On other websites such as BBB there are even worse cases of their greedy unscrupulous practices. Google California family Fitness complaints and /or reviews!

I normally go to gym on Laguna bond rd have been for years, recently started going to gym on Laguna near I5 . I had my older daughter with me like I always do who sits at the table and does homework while I work out . I walked into gym girl at counter said is she on your account ? I said no she's not working out she's just gonna sit at table and do homework . Lady said I had to fill out liability paper and then after I fill it out she says I have to ask my manager . Manager Jenna B . Comes up says she can't go in you have to add her to your account or pay for her to come in . I said why is that ? I always go other gyms and have never been told this or have had any problems . She said that's the rules . So she wasent going to let us in So I left went back to other gym . Next day went back to gym on Laguna Scan my card won't work . Jenna B is at counter I told her why is my card not working she said nothing and scan me in . I told her I have been to other gym and had no problem . Now every time I go gym my card won't work . I went today 11/2/18 and same thing won't work I asked guy at counter why is my card not working ? He said there is a note I shared my card with someone and they deactivated my card . I have never shared my card with anyone ever ! I want this fixed if not fixed I am going to call BBB . This is Harrasment

The calfit at bond road, elk grove shower/bathrooms was closed for 3 months for remodeling. I finally went there yesterday, 01/03/18, to work out and afterward took a shower, only to find out that there was no drainage at the shower stall that I was using. The water was there stagnant and flowing outside to the floor. My feet was soaking all the time. I have to stop the water shower from running most of the time. But still the water was there no drainage at all - after 3 months of remodeling. In addition, I throw my bag and jacket inside the locker only to find out that lockers inside are full of dust.
I informed the the manager on both cases.

A few months ago I went into my local (Rancho Cordova) California Family Fitness and began to sign up. I did not end up signing up and cancelled the payment. I at that point told the sales staff that I did not want to sign up at all and I did not want to be contacted anymore. Since then I am called at least twice a week by the customer service dept. and sometimes management asking me to come back and sign up or offering me a deal. I have spoken to multiple managers and supervisors but the sales calls would not stop. I have contacted their corporate office with this issue, but again, the calls don't stop. At this point it has become harassment. Their customer service dept. has crossed a line.

I've taken Zumba class from several instructors, and was excited to find one at the California Family Fitness Center on Sunrise Blvd at 5:30pm (most Zumba classes are in the morning, almost an impossibility for those of us that work during "normal business hours").

This Wednesday night class was led by Michele, and was well-attended. Right away a couple of red flags happened--she didn't introduce herself to the class (I found it on the fitness class whiteboard), and didn't ask if anyone was new to her class. The music began, and the first 15 minutes was to non-Latin music, and was strictly regular aerobic moves. I figured it was just a warm-up, and just let it slide. Then, Michele moved into the dance moves. Without first going into any of the dance steps, she quickly moved through a variety of songs, and repeated the sequences for only part of each song, which was really confusing. You would just be getting the hang of one sequence, and she'd begin a new one. Only a few of the songs were Latin, and she did just a few step of Samba, and a brief Meringue. A lot of the dance-steps were foxtrot, Charleston, and other styles--all fine--but not what I was expecting from a Zumba class. The tempo was extremely fast, and made it even harder to pick up the dance steps. I consider myself a decent dancer and fairly fast learner, and I was completely lost and frustrated. I spoke with several of the women in my corner of the aerobic room, and there were 3 newbies right around me. We were all having the same disappointing experience. Looking around the room, I only saw a small handful of women who seemed to be enjoying themselves (they were the ones who were "getting" the steps, and therefore having a good work-out. I finally got frustrated and when she went to change the music (halfway through the 1-hour class), I asked if she could show a few steps. She gave an annoying nod of her head, implying what an apparent hassle that was for her. She did a quick walk-through of around 8 new steps that we hadn't done in the first half of the class! After trying those for another 5 minutes (to more non-Latin music), I finally realized I would have a better work-out on the Elliptical trainer, and left the class. I have never given up on a class, and really don't think I was just "not getting it". If California Family Fitness wants to offer Zumba, they should ensure their instructors are trained to know the Latin dance steps, and perhaps be a little more realistic and courteous in their approach to attendees. A big boo-hiss to the instructor, who definitely needs to brush up on her people skills.

I called the gym to cancel membership, and was told I had to come in to cancel. Before I got into the club 4 days later, my credit card was tagged for a month's charge. I went into the club, canceled membership, and said I wanted a refund, and was told I had to call Customer Service. I called and spoke to a fellow and was told I had to give the club a 30 day notice of cancellation, so "no" the monthly charge would not be refunded as per my request. I asked to speak to the manager and still await a call back. At the time I signed up, I was told I could quit membership at any time, that it was month to month, and no mention what so ever there was this 30 day notice clause.

When I joined this club five years ago they told me my cost per month would automatically go down when I turned 62. I am now 61. I recently found out the cost should have gone down when I turned 60 but the company will not refund the overbilling. Their contracts do not contain any rate schedule and their people are not trained or simply tell customers anything.