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Spinnaker Resorts

Spinnaker Resorts review: Customer service

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10:51 am EDT
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In May 2022 while using our time share at Ormond Beach we were aggressively encouraged to give back our 2- 2 bedroom lock outs for 3- 2 bedroom units, using the hook that we could rent out the third unit t help pay maintenance fees.

I was billed for only 2 units for 2023 maintenance fees, which I paid when due.

I was unable to book 3 units because my deed from May was never filed - even though I paid my monthly loan fee. with that finally cleared up, I paid the third unit fees. I had finally been able to book 1 unit for vacation, deposited 1 unit with Interval International for vacation and booked 1 unit for rental 9/2023. I emailed the rental agreement 4/17 to the email on the form. Since I hadn't heard anything, I called to check and lo and behold they didn't put my third unit up for rent. since it's 2 weeks before the rental date, I don't want to lose the week if it can't get rented, so I want to bank the week with Interval International. after being on hold multiple times for over 2 hours each time, no call back when I left my number, I'm extremely disappointed in Spinnaker's customer service. We have owned at Spinnaker for more than 15 years.

Desired outcome: at minimum be able to deposit my third week for a future vacation- I don't want to lose it.

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  1. Spinnaker Resorts Contacts

  2. Spinnaker Resorts phone numbers
    +1 (877) 842-3201
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    100%
    Confidence score
    Owner Reservations and Services
    +1 (877) 301-7829
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    Vacation Package Reservations
    +1 (843) 341-9568
    +1 (843) 341-9568
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    Association Fee Payment
    +1 (843) 341-8850
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    Waterside
    +1 (866) 296-1211
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    Hilton Head Island, SC
    +1 (877) 944-7891
    +1 (877) 944-7891
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    Ormond Beach, FL
    +1 (800) 801-5643
    +1 (800) 801-5643
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    Branson, MO
    +1 (843) 785-3355
    +1 (843) 785-3355
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    More phone numbers
  3. Spinnaker Resorts emails
  4. Spinnaker Resorts address
    35 DeAllyon Avenue, Hilton Head Island, South Carolina, 29928, United States
  5. Spinnaker Resorts social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024

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rip off
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