Spotahome
Reviews and Complaints

The situation is as follows: in March, I applied for an apartment in Dublin when I was looking at a house on spotahome platform, and the moving out time was not adjusted, so it was in the same month. Then I filled in my credit card information and applied normally, and the fee was automatically deducted when the landlord confirmed according to the description on his interface, the rent was 1,950 plus the agency fee of 639 euros. And then I tried to reschedule, and this [censored] platform wouldn't let me submit, and then I wanted to cancel and reschedule. As a result, on the cancellation page, he said that he would cancel the rent two months in advance to give a full refund, but the agency fee is not refundable! ? His platform does not even provide the service of changing the time of residence, charging an intermediary fee of more than 600 euros is to give you the landlord information so that you can contact yourself, and the application page never mentions how much the intermediary fee is, deliberately counting it together with the rent in the remarks part of the line of sight, and he will never mention the reservation fee is not refundable, you read it right! He says the reservation fee is non-refundable and you're told it after the application is successful. It's a bully clause. This broken platform belongs to the money spent on Google, and then hard to earn user money, but gives you no security or even false comfort.

Continue to avoid lightning, spotahome and the landlord's City Break Apartments are very unprofessional and perfunctory. I have been sending emails every day since March 4th, but they refused to solve my problems and kicked the ball back and forth. The landlord said to change the time to find the platform, and the platform asked me to apply from the website. Your web page can apply, the system does not do [censored]. Then there is a big speechless thing, the platform can book time is 10 months to New Year, the landlord held a week to tell me that our policy is up to 6 months, I said that it will be changed for six months, he said 2026 booking has not been developed, can only book September to December 4 months, I TM a student at least one year, you told me that can only live for four months. Go to hell. The platform has zero constraints on the landlord and zero audit on the landlord. He is just a leather company, collecting false information and cheating you into paying, and will not provide you with any help later. I mean any, I have sent them more than 10 emails, but nothing has been solved

I had an unpleasant experience with this awful company. I rented a room from them and they took a deposit of €800, promising to return it as soon as I moved out. When I arrived at the apartment, coming from the airport by taxi, I couldn't get close to the house because I had four heavy bags. I had to drag these bags across the entire area as the owner did not provide the exact address, making it very difficult to find the house with my luggage.

Once I finally found the house, I saw a large staircase leading to my room on the second floor. I had to carry my heavy bags up alone, which was not mentioned on the website, and taxi services could not access the house. It was very unpleasant and exhausting since I was by myself.

During my stay, the apartment was only cleaned once every three weeks, and it was very dirty in all rooms, including the bathroom and kitchen. I had to clean my own room since there was no cleaning service. Additionally, I was allowed to bring my pet, a small 12-year-old cat, but they complained when I cleaned up after her in the toilet. My neighbors, who were Latin Americans, made a mess in the shared bathroom, yet they had issues with me disposing of my cat's waste.

There were supposed to be only three people in the apartment, but there ended up being four, and the Latin couple insisted I not use their bathroom, which forced me to use the bathroom on the first floor. The owner threatened to terminate our agreement because I was cleaning after my pet, and she was very rude and unpleasant.

When I finally moved out to go to my boyfriend's place, they refused to return my deposit and started demanding more money from me, claiming I lived there for two months instead of less than a month. The owner threatened me to leave immediately and spoke to me very rudely. I have screenshots of the messages she sent me.

When I left, I told her the keys were under the mattress. She later claimed she couldn't find them and would use my deposit to make new keys, not returning the €800. She won’t let me back in the house. I do not recommend renting a room at this address: Carrer de la Química, 7, Sants-Montjuïc, 08038 Barcelona, Spain.
Double bed in Rooms for rent in 3-bedroom
apartment in Sants-Montjuïc
Name: Maria Farré

I strongly advise against dealing with this agency; they are true scammers who steal money from bank accounts, lie, and provide false information on their website. You will never know who your neighbors are or the condition of the housing. Please do not engage with this company.

I would like to share my wonderful experience with the Spotahome website. This is the second time I have applied to this company. The first experience was also not very successful, but the second one surpassed everything that could be done.

I have selected a room on this site. I agreed with the price and saw that it would be necessary to pay the deposit.

Next, I contacted the owner and asked him to make a contract for rent and registration at the place of stay, since I am studying on a student visa, and these documents are very important to me. He did not agree very willingly, took a photo of our passports with the girl in advance and said that he would go to the administration and let us register. A couple of days before arrival, I wrote to the landlord again, and reminded him that registration was needed – he said he hadn't done it, but when you come, we'll figure it out. Don't worry.

The day of arrival has arrived. We came to the apartment and it started.

The first thing that became a problem was that the photos on the site and in reality are very different. There is no piece of furniture as in the photo, there is no TV, everything is in very poor condition, the door handle is falling off, some nails are sticking out of the wall near the head, everything in the common kitchen is in very poor condition and dirty. There is a terrible stench in the room, which does not go even after opening the window (it has been 3 days – all my things still smell of this smell). Since we had nowhere to go and we had a lot of things with us, we decided that all this could be tolerated for a while.

Next, the landlord said that we should leave a deposit. We knew about this, were ready and agreed to it, but for our own safety, guarantees and other things, we asked you to draw up a room rental contract for us, register the condition of the room there, so that later there would be no complaints against us, indicate that we had taken a deposit of 650 euros and that they would oblige us to return it if we We won't break anything. The owner refused to give us such documents. He told us that a verbal promise that he would return it to us was enough. Since we are foreigners in this country, we insisted that we need these documents, that we cannot just give a pledge without a contract and confirmation from him, this is a very big risk for us. And moreover, we were promised in advance that all these documents would be done. So the conflict broke out. The landlord started shouting at us, tearing out our luggage, trying to throw it out into the hallway, and pushed me hard. We decided to call the police and settle the matter with them. We asked for a peaceful settlement of this issue, we simply asked for a refund of the money that we paid a month in advance, since we are not ready to live in this apartment, since it is in terrible condition, since we cannot be guaranteed a refund of the deposit, since the landlord rushes at us with strong aggression and tries to physically to influence.

We called Spotahome support. We asked them to help resolve the issue, we told them that it was written on their website that in case of problems in the first 24 hours upon arrival they would help us, and if anything, they would find new housing and compensate all expenses. But they didn't listen to us. We were told that the room is in good condition and that the photos on the site are just indicative and approximate, that you can clean up there with the owner, that you are not required to provide any documents, and since you do not pay a deposit, you can leave and lose all the money. We couldn't get anything out of this site that evening and had to urgently look for other accommodation for the weekend.

Since Monday, we have been in contact with Spotahome support for a long time. We asked them to help us, explained the reasons that the apartment was in terrible condition, that the aggression of the landlord was taken out on us, that we were not given any guarantees of repayment of the advance. But they didn't help us in any way. We were told that it was your own fault, that we couldn't help you in any way. According to your photos, there is nothing terrible in the apartment, you are not required to provide any documents. We have rules that we strictly follow and so on and so forth. I asked them to settle the issue peacefully – to return the money to us and would be generally pleased with their reaction. I would continue to rent other apartments through them, pay them a commission each time and recommend them to my acquaintances and friends.

What are the conclusions: We are submitting an appeal to the police. We are submitting an appeal to the Ministry of Consumer Affairs, we are preparing a court complaint with an attorney. This is the worst rental company I've ever seen. They place unverified ads, in case of problems they will never refund your money, they will not help you in any way and they will throw and throw you at the very moment you need. In contrast, when we had problems with renting through Booking.com – we were reimbursed for financial losses, and were given a lot of bonuses and helped resolve any issues.

I feel compelled to share my recent, incredibly frustrating experience with Spotahome, a service that claims to simplify the process of finding and booking housing. My encounter with them, particularly regarding booking reference number 94EGBB-RD, has been nothing short of a nightmare, leaving me with an overwhelming sense of disappointment and regret.

From the outset, Spotahome positioned itself as a mediator between tenants and landlords, promising a seamless transaction. Unfortunately, my experience with them was characterized by a series of miscommunications, deviations from the agreed-upon terms, and a profound lack of professionalism.

The initial stages of the booking process were marred by miscommunications that set the tone for the entire experience. Our engagement with Spotahome was based on a clear understanding of the terms and conditions, including a pre-determined amount for the booking (94EGBB-RD). However, the subsequent actions by Spotahome and the landlord demonstrated a blatant disregard for the agreed-upon terms.

Spotahome's response to our concerns has been grossly inadequate. Despite numerous attempts to seek clarification and resolution, their communication has been unprofessional, delayed, and, at times, evasive. Their failure to address the severity of the situation, coupled with the suggested alternatives for a new booking, demonstrates a complete lack of accountability for their actions.

The breach of trust became so egregious that I felt compelled to escalate the matter by contacting the Agència Catalana del Consum, a consumer protection agency, to ensure my rights were protected and Spotahome was held accountable for their actions.

What is particularly infuriating is Spotahome's latest response, which suggests using the already charged amount for a new booking. This proposal is not only dismissive of the breach of contract but also reflects a total lack of understanding of the gravity of the situation. I am appalled that Spotahome thinks a mere alternative booking is a sufficient resolution for their failure to uphold the terms of our agreement.

The lack of responsiveness from Spotahome, the deviation from the agreed-upon terms, and the unprofessionalism displayed throughout this ordeal are clear indicators of a service that prioritizes its own interests over those of its customers. I cannot stress enough how disappointed I am in Spotahome's handling of this situation.

In conclusion, I strongly advise anyone considering using Spotahome to proceed with extreme caution. My experience with them has been a harrowing lesson in the importance of thoroughly vetting and scrutinizing service providers before engaging with them. Spotahome's unprofessionalism, breach of trust, and disregard for customer satisfaction have left an indelible mark, and I would caution anyone against entrusting their housing arrangements to such a negligent and irresponsible service.

This review serves as a warning to potential customers, urging them to exercise caution and consider alternative options when seeking housing solutions. Spotahome has proven to be a service that falls short of its promises and fails to prioritize the needs and rights of its customers.

How is it still possible that Spotahome is still active as a company after all this scames and stallen money ?! The company is from Spain and not some island somewhere far in the ocean.

I am sorry that we ever run into this site. Please use well cheked platforms where landlords are reviewed and there is free cancelation policy and there are no insane deposits.

My experience started off bad and has only gotten worse. I’ve had a very disappointing experience engaging with customer service which was, despite the long waiting periods, responsive but thoroughly unhelpful and dismissive. My landlord experience was also unpleasant. I’m still in the apt I booked which was not cleaned well when I arrived, the sheets had stains, I’m having to deal with cockroaches and other insects crawling around mainly at night, I’m pretty sure I spotted a bed bug crawling in the room the other day, I have out of pocket expenses for bug traps to put in the apartment since the landlord has ignored my requests to provide them (also was lied to about receiving them by the only person who I’ve been able to talk to associated to the apt), the landlord has been non responsive, I have lights on while I’m home and when sleeping to help prevent cockroaches from entering my room which will end up increasing my bill at the end of the month, and worst part is I’m dealing with physical reactions and symptoms from the bugs and state of the apt. I reached out about the issues the day after I arrived and was told nothing could be done in response to my concerns aside from reaching out to the landlord since the apt matched the images displayed online. The first response I received from the landlord when I reached out was that nothing could be done, and I’d need to deal with the roaches in the apt, which for one, is not true because I know at the least bug traps exist and two, is a health concern. The response I received from Spotahome, after several emails sent out about my issue not being resolved was this:

“ Hello,

I hope this message finds you well and that the situation has improved with respect to your arrival. I am sure that your landlord was willing to help you to make your stay more comfortable.

We hope we have been helpful and do not hesitate to contact us with any questions or needs you may have.

Thank you very much for your patience and collaboration.

Best regards,

Andrea González”

I now have a couple more weeks here and the only emails I’m receiving are about payment requests, after I was told I didn’t need to do anything further by the last representative who reached out to me about money and nothing else. It’s the most they’ve reached out thus far of course, while none of my concerns have been resolved. I don’t expect anything will be done regarding my concerns. They’ve even begun closing tickets I’ve sent that haven’t been addressed.

I’m sure from the many reviews, people have had good experiences using Spotahome and with their landlords, but my experience has been and still is the worst I’ve had with any 3rd party housing site. It’s been terribly unpleasant and I will not be using their services again after this.

I had an unpleasant experience with this awful company. I rented a room from them and they took a deposit of €800, promising to return it as soon as I moved out. When I arrived at the apartment, coming from the airport by taxi, I couldn't get close to the house because I had four heavy bags. I had to drag these bags across the entire area as the owner did not provide the exact address, making it very difficult to find the house with my luggage.

Once I finally found the house, I saw a large staircase leading to my room on the second floor. I had to carry my heavy bags up alone, which was not mentioned on the website, and taxi services could not access the house. It was very unpleasant and exhausting since I was by myself.

During my stay, the apartment was only cleaned once every three weeks, and it was very dirty in all rooms, including the bathroom and kitchen. I had to clean my own room since there was no cleaning service. Additionally, I was allowed to bring my pet, a small 12-year-old cat, but they complained when I cleaned up after her in the toilet. My neighbors, who were Latin Americans, made a mess in the shared bathroom, yet they had issues with me disposing of my cat's waste.

There were supposed to be only three people in the apartment, but there ended up being four, and the Latin couple insisted I not use their bathroom, which forced me to use the bathroom on the first floor. The owner threatened to terminate our agreement because I was cleaning after my pet, and she was very rude and unpleasant.

When I finally moved out to go to my boyfriend's place, they refused to return my deposit and started demanding more money from me, claiming I lived there for two months instead of less than a month. The owner threatened me to leave immediately and spoke to me very rudely. I have screenshots of the messages she sent me.

When I left, I told her the keys were under the mattress. She later claimed she couldn't find them and would use my deposit to make new keys, not returning the €800. She won’t let me back in the house. I do not recommend renting a room at this address: Carrer de la Química, 7, Sants-Montjuïc, 08038 Barcelona, Spain.
Double bed in Rooms for rent in 3-bedroom
apartment in Sants-Montjuïc
Name: Maria Farré

I strongly advise against dealing with this agency; they are true scammers who steal money from bank accounts, lie, and provide false information on their website. You will never know who your neighbors are or the condition of the housing. Please do not engage with this company.

Dear Customer Service Team,

I hope this email finds you well. I am reaching out to express my deep dissatisfaction with the recent reservation I made through your platform. Unfortunately, my experience has been extremely disappointing and has not met my expectations at all.

Phone number: [protected]

Booking Reference Code: 9NJDGP-L1

Booking Id: 651956

Firstly, the room I was assigned was far from satisfactory. It was extremely small and the conditions were poor. Additionally, there was a strange damp odor that made the situation even more unpleasant. These conditions were not what I anticipated when making the reservation.

Furthermore, the service provided by the staff at the location was equally disappointing. Not only did they arrive late, but they also had no record of my reservation. Their attitude towards me was unprofessional and inconsiderate. They did not offer any solutions and, in fact, stated that I was not their customer and should contact you directly.

As a result of this highly unsatisfactory experience, I demand a full refund of the amount I paid for the reservation. It is unfair for me to have paid for such a poor service, and I expect appropriate measures to be taken to rectify this situation.

I have attached the proof of my reservation and any other relevant documentation that may assist in expediting this refund process. I eagerly await a prompt response from your team to resolve this matter satisfactorily.

Thank you for your attention, and I hope that we can resolve this situation fairly and to my satisfaction. I look forward to hearing from you soon.

As you can see on the email I send to them, they are not willing to help me at all.

Sincerely,

Stay away from Spotahome, they're a real nightmare. They don't play fair and their landlords are just plain sneaky. Our boy was pushed into paying a deposit to a landlord in Barcelona before he even got there, which was totally wrong. And now the landlord won't give it back, leaving our son out of pocket by a whopping 1200 euros. And to top it all off, they don't even bother to reply to emails. It's just plain rude.

I had a really bad experience with Spotahome (spotahome.com) when I booked a room through their website in March 2022. They made a mistake and double booked the room, which left me without a place to stay. It was a really stressful situation, and I was really disappointed with their incompetence.

Their customer service was the worst I have ever seen. I tried to contact them, but there was no way to get in touch with them properly. Their employees seemed to have no motivation to be helpful, and I felt like I was just being ignored.

I had to find a room on my own in just 24 hours, which was really difficult in one of the largest cities with the most competitive real estate market. It was a really stressful experience, and I wouldn't wish it on anyone.

If you're thinking about using Spotahome, I would strongly advise against it. Unless you want to be left homeless with no one to help you, avoid them at all costs. In my opinion, they are the biggest scam in history.

I planned my trip a couple of weeks ago and decided to use Spotahome to book an apartment. I found an apartment that I really liked and waited for a week and a half for the landlord or customer support to reply to my inquiry. Unfortunately, I didn't receive any response from them, which was really frustrating.

After waiting for some time, I decided to book a different apartment on Spotahome. However, two days before my travel, the landlord requested more documents from me. I immediately sent the documents but didn't receive any response from the landlord or customer support. This made me really anxious and worried about my trip.

As a result, I decided to book a hotel room for the same day I arrived and booked a different apartment on Airbnb. Thankfully, everything worked out well with Airbnb and I had a great stay. However, I was really disappointed with my experience with Spotahome. It was a complete waste of my time and energy.

I would not recommend using Spotahome to anyone. Their customer support is non-existent and their landlords are unresponsive. It's better to use other platforms like Airbnb or Booking.com for your travel accommodations.

Spotahome is a website that helps you find rental apartments in different cities. However, my experience with them was not a pleasant one. I wanted to know if one of the apartments in the city was available, but instead, Spotahome charged me for two rentals in the same city for the same period. This was not what I had intended, and I was disappointed that they did not confirm my reservation request before charging my credit card.

When I contacted them to ask for a refund for the rental I would not be using, they refused and told me that it was their usual policy. This was frustrating because I felt like I was being taken advantage of, and it seemed like their policy was designed to increase their profit at the expense of their customers.

I strongly advise against dealing with Spotahome if you want to avoid getting ripped off. They do not seem to have their customers' best interests at heart, and their policies are not transparent or fair. It is important to be cautious when using online rental services like Spotahome, and to read the fine print carefully before making any reservations.

In conclusion, Spotahome is not a trustworthy website for finding rental apartments. They charge your credit card immediately without confirming your reservation request, and their policies are designed to benefit themselves rather than their customers. If you want to avoid getting ripped off, it is best to look for other rental services that are more transparent and customer-friendly.

Our experience with Spotahome was really bad. We had a lot of trouble with the landlord who didn't want to give us the keys to the property. We had to spend a lot of money on hotels while we waited for Spotahome's "guarantee" to kick in. But even after all that, we still didn't get our money back. Spotahome told us that the landlord would give us the keys, but he never did. And to make matters worse, Spotahome deleted our reservation from their system. We're really angry about this and we're going to take legal action against them. Honestly, we should have read the reviews before we used their service. There are so many other people who have had bad experiences with Spotahome.

I gotta say, Spotahome is not the best website for booking apartments. I had some trouble with their autopayment system when I was renting a room through them. I tried to reach out to them through Whatsapp and Email to get some help, but I got no response. It's like they don't even care about their customers. I mean, what's the point of having a customer service email if you're not going to reply to it? It's just frustrating.

I ended up getting a bot-generated email saying that I hadn't paid and that I was breaching the contract. Like, seriously? I'm trying to pay, but I need some help here. It's not like I'm trying to scam them or anything. I just want to get this sorted out.

Overall, I wouldn't recommend Spotahome to anyone. Their customer service is terrible and they don't seem to care about their customers at all. If you're looking for an apartment booking website, I suggest you look elsewhere.

I gotta say, I ain't too happy with Spotahome. I accidentally booked a room, thinkin' I was just lookin' at payment info, but next thing I know, it's confirmed and they done charged me 900 big ones for rent and service. I tried to cancel just two minutes later, but they only gave me back 300 because of some dang "service fees." Them customer service folks don't give a hoot about us regular folks, they just want our money. I lost 600 bucks just 'cause of a two minute mistake. Don't use this site, y'all. Them people are just tryin' to rip off students and young people. I don't know how they sleep at night with them rotten hearts.

We recently used Spotahome to book a room for our son in Valencia. However, upon arrival, we were disappointed to find that the room had no proper window and lacked natural light, making it feel like a prison cell. It was not what we had expected based on the photos on the website, which showed the window hidden behind a curtain and artificially brightened to make the room appear more appealing.

Despite our son's dissatisfaction with the room, the landlord was understanding and allowed him to opt-out of the rental agreement. However, we were disappointed to find that Spotahome did not return our money and failed to respond to any of our correspondence. This was particularly frustrating as the website claims that you can change your room if you are not satisfied, but this was not the case for us.

We want to caution others to be very careful when using Spotahome and not to trust the pictures on the website blindly. Once you send any money, it is unlikely that you will get it back, even if the room is not as advertised. We hope that Spotahome will improve their customer service and be more transparent about the conditions of their rental agreements in the future.

I gotta say, I used Spotahome and it was pretty helpful. I mean, I'd be willing to cough up some dough for their service if they could find me a sweet spot to live in. But, I gotta admit, I messed up and cancelled my reservation real quick-like. The landlord hit me up on Whatsapp right away and I told him it was a mistake, but they still wouldn't give me a full refund. That ain't right, man. They broke the rules on the right to withdraw, ya know? I didn't wanna go through the hassle of taking legal action, but dang, it's easy to lose a lot of cash in a snap if you're not careful. So, be careful, y'all! I'll probably use their site again 'cause it's tough to find a place in Lisbon, but I wouldn't recommend it if you can find another way. Save yourself the headache and the money, ya feel me?

This site is a complete disaster! My experience was absolutely terrible. I am still owed almost ?4000 from a deposit and a rent overpayment. It only happened because Spotahome didn't transfer the rent I sent them to the landlord on time. So, when I arrived, I had to pay the money again. Spotahome has done very little to help me get my money back. They keep telling me that I need to sort it out directly with the landlord. It's been 6 months since I moved out of the property, and the landlord has ignored all my calls and messages asking for an update. Even though Spotahome knows about this, the property is still listed on their website. They claim that it has had 67 happy tenants, but I doubt that's true.

I rented a flat in Madrid for two months, and the pictures attached are of the flat. It's still on their site now, even though I'm going through all this trouble with the landlord. I would be very careful and avoid this site because there is absolutely no customer protection. It's a complete mess!