Spotahome review: Awful

I had an unpleasant experience with this awful company. I rented a room from them and they took a deposit of €800, promising to return it as soon as I moved out. When I arrived at the apartment, coming from the airport by taxi, I couldn't get close to the house because I had four heavy bags. I had to drag these bags across the entire area as the owner did not provide the exact address, making it very difficult to find the house with my luggage.

Once I finally found the house, I saw a large staircase leading to my room on the second floor. I had to carry my heavy bags up alone, which was not mentioned on the website, and taxi services could not access the house. It was very unpleasant and exhausting since I was by myself.

During my stay, the apartment was only cleaned once every three weeks, and it was very dirty in all rooms, including the bathroom and kitchen. I had to clean my own room since there was no cleaning service. Additionally, I was allowed to bring my pet, a small 12-year-old cat, but they complained when I cleaned up after her in the toilet. My neighbors, who were Latin Americans, made a mess in the shared bathroom, yet they had issues with me disposing of my cat's waste.

There were supposed to be only three people in the apartment, but there ended up being four, and the Latin couple insisted I not use their bathroom, which forced me to use the bathroom on the first floor. The owner threatened to terminate our agreement because I was cleaning after my pet, and she was very rude and unpleasant.

When I finally moved out to go to my boyfriend's place, they refused to return my deposit and started demanding more money from me, claiming I lived there for two months instead of less than a month. The owner threatened me to leave immediately and spoke to me very rudely. I have screenshots of the messages she sent me.

When I left, I told her the keys were under the mattress. She later claimed she couldn't find them and would use my deposit to make new keys, not returning the €800. She won’t let me back in the house. I do not recommend renting a room at this address: Carrer de la Química, 7, Sants-Montjuïc, 08038 Barcelona, Spain.
Double bed in Rooms for rent in 3-bedroom
apartment in Sants-Montjuïc
Name: Maria Farré

I strongly advise against dealing with this agency; they are true scammers who steal money from bank accounts, lie, and provide false information on their website. You will never know who your neighbors are or the condition of the housing. Please do not engage with this company.

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