Sprint
Reviews and Complaints

Long story short we moved out of town where sprint doesn't have coverage we told them that an sprint said since theres no sprint or sprint coverage we just have to finish paying the phones off so they told us we have to pay 15$ amonth an so a few weeks later they charged us 184 dollars an have been fighting with these idiots from sprint for a long time so me an my wife decided to just pay the idiots that dont communicate to pay $1800 to end it so I warn any one who switches to sprint dont go to them anyone else is better they just want your money an there customer service is absolute garbage the worst there managers never call you or get back to.you when they say an I just say to you save your time an money an stay away from this garbage company they're only in it for your money an lie to you alot of the time.

Sprint, I need help with …upgrade! They took a payment! Then I'm told the system is down. Can't finish upgrade. Ask if would like to come back to tomorrow? Very strange process. Only up to take payment. But, not to complete transaction?

The employees just very matter of factly with no apparent concern. Just a poor way to do business I think.

They are all just on their phones. Why wouldn't they be calling corporate or someone to see what's going on?

Charles McKnight
Account # [protected]

Purchased 2 Drive In-Car/WiFi devices on 09/2019 from Chanel Paris(Senior Mobile Sales Associate) from Sprint Express at Walgreens 400 W. Lincoln Highway, Merrillville, In 46410. At the time, Ms. Paris stated each device was $10.95 a piece monthly. The bill was estimated to be around $22.95 monthly.

Two weeks ago, I attempted to return both devices to Mr. Darius Foster at the same location due to giving misleading information regarding the monthly price from Ms. Chanel Paris. Mr. Foster told me that it will be in my best interest to keep both devices until I receive my 1st bill.

I received my 1st bill within 7 days with the amount of $45.78 due immediately.
Received a 2nd bill dated Sept 6-Oct 15 for $119.06. I was giving misleading information from Ms. Paris. Ms. Paris told me that I did need a phone with the. 2 devices, the corporate store stated I needed a phone with the two devices. As I attempted to explain to Ms. Paris about my previous bad experience with Sprint...she verbally reassured me that Sprint has improved and changed a lot if things.

I call corporate, they stated that they will send a return box but it will be best to return to the Walgreens kiosk where purchase.

On 10/29/19 at 1950hrs, I attempted to return both devices at the Walgreens location. As I appraoched the kiosk, Ms. Paris stated, "I dont have time for this, I got to go get my kids, I'm not gonna help nobody else)...she was speaking to someone via phone through her ear piece. She made these statements before I can say anything to her. She continued to speak about a male she was dating from the UK via phone. She finally stated to me that, I cant help you, I close at 8pm & they shouldn't left me alone. I didn't have a chance to say anything. She walked away.

Walgreen's Manager Bill was on duty and is aware of the situation.

As a Sprint customer for nearly 20 years I have found myself on the wrong end of a problem that Sprint Customer Service assured me that would be no problem to fix. This issue involves a new phone that drops calls and will not receive signals in areas that I normally have no issue with.

On October 26th I talked with a Customer Service Supervisor (Ronald) who said based on our conversation that he would fix the problem and send me a CAT phone to not only fix the problem but to keep me as a loyal Sprint customer. Ronald said that he would call me no later than Monday October 28th with all the details. Monday has come and gone and NO PHONE CALL. I called back and talked with Paul E#QV823702 and he informed me that there was nothing he could do but to tell me that he was sorry that Ronald never called back and that he did not tell me the truth. The phone discussion with Paul is I1862047719.

As a long time customer with Sprint I felt that Sprint would do much more to keep me as a satisfied customer, that appears that's not the case. I will be moving to another company to resolve the issues that I have with Sprint and they do guarantee me satisfaction. I plan to send a letter to Sprints CEO in regards to this issue as well not as much as a complaint but to let him know that his Customer Service Department Employees have a major issue of not telling the truth to Sprint customers.

Respectfully.

Richard Owen
[protected]
Account # [protected]

15 yrs w/Sprint, same#. Never left. 10/28/2019 I requested 4 day Grace period, explaining I am a 1099 Contractor waiting to be paid. I have paid Sprint at least 180, 000 over 15 yrs & They wouldn't give me 4 Grace days.in 15 yrs I haven't received a single thank you or any type of gratuity for my loyalty. This small courtesy should've been extended. After this I will be taking my business elsewhere and encouraging others to do the same through Facebook, LinkedIn, and Twitter, in addition to word of mouth at every Possible opportunity.

I went into the Sprint store at 1042 Goodman Southaven, Ms. Spoke with Erica. I asked about the service and she said for the 3 phones and service the bill will be $220.00 total every Month. It took 5 1/2 hrs due to glitches in there system. She said she has a quoit sheet she keeps just in case there is a problem. I said great.She said let her know if the bill is wrong. The bill come in and it was $220.59 so i went to the store and said it was right. The next month the bill showed $220.00 on my phone and a few days later went to $307.00 I called Erica and she said she would take care of it. I did not hear from her so i went to the store. I spoke with her again and she said my bill should be $220.00 a month. The New mgr was in. Her name is Stephanie. She said she would get my bill corrected, They done the math and it should be $220.00 a month. the bill will be due on 10/17/19 i told her . This was 2 weeks before that date... I have not gotten my bill corrected as of 10/22/2019. Sprint suspended my line. I called the store and they said they are still working on it. I called Sprint about 5 times and they all said the same thing . My bill is $307.00 no matter what i was told in the store.
I did not agree to $307.00 I told them this. They said if i cancel my line i will have to pay a early cancel fee. They lied to me about the total i will pay . I told them they just can not tell a customer a price and raise it 100.00 bucks ... It is not good business . So i changed cell phone company's . So they say i have to pay for something i did not do. This is not right telling the customer one thing and doing another. I also paid over $500.00 the day i started the service with Sprint.

I was a victim or rather still am a victim of identity theft since the 2017 breech of more than one large corporate entity that had a breech in 2017. While I was with Sprint in 2018 I made them aware that #1 I could see someone purchasing data on my account and #2 this special of an LG tablet was hacked before I got it out of the box. I called. I spoke to head management more than once. Communication dropped and I have a bill for $215. I'm so tired things I have heard. Now I can't activate either one and asked for help. They helped me with like $100 after that but it was too much for them. It makes me sick. I just need some form of communication. from it all. Can't believe I got a bill a late! Let alone the

I called Sprint several times to discuss why my monthly payments were changing drastically after my new service in May 2018, payment was $228. They withdraw money from my account every month until I noticed changes. I reviewed my statements and it was several unauthorized charges for each line. I called several times to discuss what was the problem. On the last call and after 2 hours over the phone with customer service, he removed from my account unauthorized charges but he has no explanation to the excesive increase in my account even removing this charges. On June 28, 2019 I called customer service again and looks like they don't care about my account, they just want money and nothing was fixed. I cancelled my service on June 30, 2019 and they charge $1189.74 for the month of July 2019 that I was without service. I went to Sprint in 192 Vine Street in Kissimmee to discuss the situation because I dont want this on my credit report and my account went from $374 to $1772.81 and they keep going up. I try to pay the equipment and plans first because I almost pay the phones and they refused my payment for the equipment. I went to the store with $666.00 to pay the Iphones for me to use but they refused. I make a payment to the account yesterday 10/24/19 for $100 because the charges are inaceptable and I completly disagree with this charges. I want, please, and immediate investigation of my account and clarify this excessive charges as soon as possible. I called the collection agency and they refused to do a settlement because that was Sprint decision. I am the customer and I want to resolve this matter immediately.
Thank you,
Iris N. Brignoni
[protected]
Account#[protected]
Sprint Corporation

On May 2019 I paid in full what I owed for my phone and requested to cancel my service. The person I spoke then told me that all was done. Now I found that this unresponsible employee did not did what I was told. She did not cancel my service with Sprint and now I am paying for six months that I never used even more my Sprint phone broke the same week that I cancel my account. I been robbed by Sprint because they do not want to return that money because the account was active. They are a bunch of thieves stealing money from the poor.

Awhile ago a got a phone call from a Sprint sales person who said I had to give up my S5 and get an S9 I told them I did not want an S9, and there was nothing wrong with my S5 it worked fine. I was told that I had to get an S9 because my S5 was going to blow up on me. I explained that I owned my S5 outright and I had gotten a free I pad with it and a free line and service with it and I did not want to give that up just for an S9. The sales person said that he would keep me on the same plan for my I pad plus he would send me a new updated ipad if I would buy the new S9 I told him No I could not afford a new phone. He said it would not cost much, and he put me on hold, he came back on line and said it would only cost me another 3.00 per month more than I was already paying for everything, the S9, the new I pad, the taxes ect. so I relented and ok'ed the lease. When I got my first bill it was at least 50.00 higher, they were now charging me for the line for the ipad, so I called, and I told them I was sending back their new I pad and I want the I pad line to go back to being free like it was when I had my S5 and my old I pad, and customer service sent me a return slip and and I was not charged for the line again. Then In September when the lease was up for the S9 and they wanted me to buy it, I called and said I would, but not to charge me until my due date, because I did not have the money yet, but she did, and Sprint tried taking the money out of my account 5 times causing overdrafts. I finally got so mad I called and told them I don't want the phone and to cancel ALL MY Accounts. Did They? No. Just the phone, now they are trying to bill me for the I pad I have not even turned on since September. and they say I owe them almost 400.00

My issues with Assurance Wireless led to Sprint when they were the ones taking charge of the situation. After having problems with Assurance Wireless on not bothering to fix the faulty phone problem, I get a letter from Sprint telling me how much they are upset at me arguing with anyone about it and that because of this, they would cut off my services. This is how I am getting this after reading such letter from their "legal team."

So my understanding is that if you make the mistake of arguing with faulty customer service from Sprint and anyone who is associated with you will get a letter with passive aggressive writing shaking a finger at you and punishing your reactions to their jerkwad way of doing things? I will say this much. I am glad not being a direct customer of Sprint because I would hate to see just how I would be treated if I were after all this nonsense.

Hello, my Sprint HTC One M8 stopped being able to charge, took it to 2 different sprint authorized repairs facilities, which they couldn't fix (repair techs didn't even try to investigate problem and only wanted to sell me a new phone till I spoke up, 2nd repair place actually damaged charging port), and started a claim. Completed claim and paid for new replacement phone (samsung A50 64gb black) with asurion rep cynthia and was told new phone was being overnighted, waited 2 days but didn't receive new phone, called back and spoke to a male, explained all again but was told claim wasn't completed by previous asurion rep, was told I had to start new claim again, completed new claim and had to pay for new phone a 2nd time, was told again phone would be overnighted, waited another 2 days and still didn't receive ordered and paid for phone. When't on asurion site and opened a chat session and again explained all but was again told I had to start new claim all over again and was rudely disconnected from chat session, tried to start new chat session but received message chat wasn't working. I have been a Sprint customer from the beginning and have never been treated so extremely unprofessionally ! I have paid alot of money to Sprint over the many years and also into the insurance program and never filed a claim on my ph. # until now, sadly to say after this insane experience I am considering leaving Sprint due to the extreme unethical treatment I have experienced. Please can you try to get this straightened out before I run out of patience, thank you.

We have been Sprint customers for over 5 years, paying $352 per month. Without warning (other than some fine print in an email) they increased our price to $430. I signed nothing, nor did I renew our contract. Time to rethink our service company? What do you do. The personnel I spoke with were staunch defenders of their company and their right to increase my bill without due process or my approval / signature.

We started a new contract in May 2019 for 2 LG Smartphones and a simple flip phone for an elderly relative. We were forced to accept a plan with 6 gigs that we don't even come close to using but ok whatever. Imagine my surprise when I saw my bill this month and it was 17.01 higher because Sprint decided that we needed 7 gigs.
We have been customers for years.
The remedy that they offered was a credit for this month only.
Fed up with Sprint

I am a new customer of 6 days and it has been very frustrating. I was a customer of Verizon for 20 plus years but I was looking to cut cost so I decided to give sprint a try. I wish I hadn't. To begin I called and spoke to a nice gentleman (with an accent) about purchasing an iPhone for myself and my daughter would be using her iPhone she already owns. I explained to him that I would be keeping my old phone numbers. He explained my phone would be sent overnight and when it came in he would call me to set it up. When I opened the package there was my phone and a tracker which I did not need or want. When the gentleman talked about a tracker I thought he meant there would be a tracker number for my phone in case it got lost being shipped. It was already past 8pm and I hadn't heard from him so I thought he may have forgotten to call so I called Sprint to activate my phones.
The agent who took my call asked me for the phone number my acct was under. When I gave it to her she kept telling me I did not have an acct with Sprint. I told her I did and Sprint found my checking acct and took out money for my new phone. I attempted to give her acct number several times but she kept asking for my phone number. After about 40 minutes and her putting me on hold several times she typed in my acct number I had been trying to provide her and found my info under 2 totally (new) different phone numbers. I explained I didn't want new numbers and had been told by the gentleman who took my order that I would be keeping my old numbers. Many times during my talking she talked over me when I tried to explain my order and then would put me on hold. I finally hung up after getting no where with her and attempted a live chat with Sprint on the website. They had another gentleman return my call and actually listened and understood what I was trying to explain to him. I also explained to him the misunderstanding about the tracker and I was told to return it to the nearest Sprint store. He advised me that he would relay all the information to the DEPT that would be helping me set up my phone so I wouldn't have to explain the situation again. When the next agent got on the phone she had all the information and helped me activate my phones and again she told me that I could return the tracker to the nearest Sprint store since I never intended on ordering that device. My phone was running fine but after hanging up with agent who helped me activate the phones my daughters phone stopped working. We had to call Sprint gain, the lady tried hard to help us but after 30 to 40 minutes of attempting to fix my daughters phone she decided to transfer us to another dept. At this point we had been dealing with Sprint for over 4 hours. The last agent finally got her phone working. Yeah!
Sunday afternoon I attempted to return the tracking device that Sprint had told me to return. The young lady who was waited on me was helpful and trying to answer all my questions. She was removing the charges for the tracker service I didn't order or need and was accepting the return. I was just about to leave when the other lady walked up to me and rudely said if I was returning the tracker she would be charging me $45. I told her that the Sprint agent ordered that in error and that Sprint advised me to return it to the nearest store. She said that she would be charging me I said no she wouldn't. I told her she could call Sprint customer care and she could talk to them and she said she was not going to call them. I asked to speak to the manager so I could explain the situation and she said she was the manager. She was very rude about the whole situation and did not care about me as a customer. I'm also in customer service so I know it can be frustrating but not once did she attempt to be professional in the way she spoke with me, listen to me or ask any questions, try to understand my situation or explain any type of return policy. The other employee seemed very uncomfortable with how she handled the whole situation and seemed very intimidated by her attitude and demeanor. She seemed very much like a bully and I will be posting this review on Facebook, Reddit, Instagram and any other social media site. I will be contacting the Better Business Bureau as well as reaching out to Sprint Corporate office as well.

In reference to Account #[protected] - Catherine Hobson

On July 26th, 2019, I went into the Sprint store at 7342 Cortez Rd W., Bradenton, Florida 34210, to look into changing carriers. The sales rep named ‘Charles' (who now doesn't work there anymore), enticed myself and my family into signing up for this 5 lines for $100. Our old phones were not able to be used with Sprint because they were GSM technology only, so we needed new phones. Charles was very aggressive in trying to get us all on expensive leased phones and I didn't want that. We wanted three of the Samsung J7 Refine phones, one CAT phone and a Hot Spot device. The 4 phones weren't in stock but Charles insisted that he could get them in for us within 5 business days. Within 3 days I received a bill for $177 from Sprint showing 2 LG leased phones. We had no phones or service yet so wondered why I got a bill already and why there were 2 leased phones we didn't possess or sign on for. I was told that Sprint did this only to hold the account open while we waited for our phones, so just ignore this bill.

The CAT phone came in within 10 business days (not 5 or less), and the Samsungs were on back order. Sprint waited 10 days to inform us of this back order, why not sooner? So, I went back to the Sprint store to get the CAT phone and get it activated, and also bought the Hot Spot device for $150 to be part of the 5 lines. Sprint offered us 2 LG phones for FREE as we were waiting for our Samsungs. Since no one knew when the phones would be available, I cancelled the Samsung phone orders and decided to buy my own Samsung phones on the internet. Charles told me that the phones would still be able to be unlocked and useable because we paid for them in full, we owned them outright.

After receiving 2 of the phones within 4 business days, I went back to Sprint to activate them. I ported one T-Mobile number over to the new Samsung, the rest were new numbers. I was told to keep the one LG phone as it was FREE so we would have 5 phone lines. We weren't happy with the LG, so returned it at the same time we received our 3rd Samsung (4-5 days later). When activating the 3rd Samsung, (which we also ordered and paid for in full from the internet), the clerk looked at the box and proceeded to call in to activate the phone. I told him that this new phone would need a SIM card like the other ones we bought. The clerk replied "NO, as the box says there is already a SIM card inside it, so you are all finished". I insisted many times that he just open the box and get a SIM card from the store to install, he instead activated the number on the box assuming the SIM card was in the phone. He guaranteed the phone was already active and didn't even check to make sure; the clerk was also very rude. I then left and spent $15 to mail this ACTIVE phone to my sister who doesn't reside in the area. When my sister went to use the phone, it stated "NO SIM CARD". My sister had to spend ANOTHER $15 to mail it back to me so I could take it back to this Sprint store to get a REAL SIM CARD LIKE I ORIGINALLY REQUESTED. When I went to obtain this SIM card from the Sprint store, I was told they had none in stock. In the meantime, I'm paying for a line I can't use for 2 weeks now. The clerk said customer service could send me a SIM card as well. After talking to 3 customer service reps, they couldn't send me a SIM card…SURPRISE. Finally, September 13, the Sprint store received new SIM cards. When I got my new sim card, the clerk had many problems getting the phone active, pathetic service, but the phone finally worked as it should.

A day after activating this last phone, I received another bill for $460! The bill NEVER showed the 5 lines for $100. I was also billed an extra $150 for a separate line just for the Hot Spot; the Hot Spot was to be included in the $100 for 5 lines. The bill also showed those 2 leased LG phones which we cancelled and didn't sign up for. The LG Charles told us to keep was on a lease, NOT FREE, blatant lie! Sprint also told me that my account wasn't approved for this $100 for 5 lines promotion; this is BS, we waited 3 HOURS the first day at the Sprint store as Charles got the account approved. After many phone calls and trips to this store, they agreed to drop the bill to $240. I also requested that the first 2 Samsung phones be unlocked as promised and I cancelled the Hot Spot device and line with it; now we had 4 lines. Sprint said they could unlock the Samsungs within 48hrs. Two days later, I got an email that stated the phones were ineligible for unlocking. I phoned customer service and they said the phones needed to be on the Sprint network for a minimum of 50 days and would be eligible on Sept. 15th. On Sept. 16th, I phoned and made ANOTHER REQUEST to get the 2 Samsungs unlocked as promised. Two days later, I received another email stating the phones were ineligible to be unlocked. I called again and spoke with 2 customer reps, and 2 supervisors. Their NEW STORY was that the devices needed to be active for 50 days, not the line. Over the next two days, I made several calls and Chat messages to cancel my whole Sprint service.
When we activated the CAT phone, we activated a lease. So, in order to cancel my account, they wanted $497 and the CAT phone returned. Are you serious? Why would I pay for something AND RETURN IT? My other option was to buy the phone for $597, even though the month before the original price was only $499; I also made 2 payments already on the lease, and no credit for that either! They also told me that even though the 3 Samsung phones had nothing to do with the lease and although I had already cancelled the Hot Spot device and returned it, that they wouldn't be able to cancel my account. I threatened to hire a lawyer to help me cancel this service. Finally, after talking with 8 people Sprint confirmed that the lines were cancelled.

EVERY COMMITMENT SPRINT MADE THEY NEVER HONORED. Sprint also initiated charges that weren't authorized, such as gaming, extra insurance, 2 leased phones that were supposedly FREE, etc. As a result of this fiasco, I don't want to have anything to do with Sprint and if I don't have a phone I don't care. At this time, I no longer have an active cell phone. I want Sprint to know that I have it in writing that you promised to deactivate my service on or before September 25th, 2019 (the end of the billing cycle), and that if you don't comply I will NOT owe you another dime after Sept. 25th. So, if you are inclined to keep my service active in order to keep charging me money I don't owe you, (as you have a pattern of doing after reading thousands of complaints about you), you will be out of luck as I won't be extorted or held hostage by your disgraceful scam operation. Sending me to collections won't intimidate me either as I KNOW I have a good documented case against you. I have posted this review to multiple internet sites and reported this scam to the appropriate authorities. I sincerely hope that your company goes bankrupt and that your merger with T-Mobile fails miserably as you are nothing but greedy crooks and criminals. I ended up losing well over $400 with Sprint and now have 4 bricks for phones. I will gladly add my name to the next CLASS ACTION LAWSUIT against Sprint.

Goodevening
My name is Donnell Richardson my tetephone numbers is [protected]. This is my complaint Number 1 I was appoved for 5 lines. I made my order and it was great. I got the phone to my address and loved it. My sister came over Who is in College started playing around with it and fell in love with the phone so I said I Will paya for it since you are in school. I made a order for 3 more for family members and myself and we were going to all cancel out accounts and move to sprint thats when I placed the order my money was taken and placed order I hadto go to store to do esign after thats I get a email from fraud dept saying my order is delayed well I call them they tell me I need to prove were I love. I tild them u senti me a phone and some mail I recived both I willbring thats box and themail in to prove I live there and they gave me the hardest time I called sprint at last 50 Times to resolve the problem and they still wont gimme more phones I brought ss card and of not good enoughnow my Bill is due 34 dollars I got a email on the 22nd of dept of Bill osnt paid in six days of the letter suspention my phone was [censored] off two days later I feel I am getting picked on and lied too I gave the 34 dollars but im not gonna paya till I get treated like everyone else I cznbe reached at [protected] my sister has the sprint phone please gave someone Contact me please [protected]@gmail.com

I moved from Sprint to another carrier I had to return a Rose Gold 7plus I also had to return a XSMax to AT&T for I was no longer with them as well because both companes service was horrible so I moved both lines to Verizon which is a higher cost but way better service all around. I sent the XSMax to Sprint and the 7plus to AT&T mixing them up. I contacted Sprint immediately before they even received the phone and they stated as soon as they received it they would contact me of course 2 weeks later no phone call so I called again they had the phone and was going to locate it in the warehouse and call me in 24-48 hours gave a reference number of [protected] and of course 2 weeks later no phone call again. I called today and had to ask for a supervisor because customer service was only talking about a 294 credit which is what was supposed to be given for the 7plus not an XSMax that belonged to AT&T and of AT&T being the honest company returned the 7plus stating it wasn't theirs. Now Sprint has no idea where the phone is and are offering 110.00 for a 1200.00 phone that isn't theirs that I now owe 986.00 to AT&T for! How can you have the IMID of [protected] and don't know where it is and why would you keep a phone you obviously know isn't your companies? Theft! I want my phone returned (or either pay AT&T 986.00 for their phone) so I can return to the rightful owner and I have no problem returning your 7plus this is so inconcevable that you track every phone but all the sudden don't know where a much more expensive phone that isn't yours is located. FIND A RESOLUTION

My name is Barbara Robinson. I have been a Sprint customer since the 1990's and have always paid my bill on time. My number is [protected]. In April of 2019 my son Jason Robinson went to the Sprint store in Cary North Caroline to open a business account. He and his ex girlfriend were starting a business and he was responsilbe for setting up the business account with her knowledge. He spent 4 hours in the store to do this. The new business number that was established is [protected]. They have parted ways and it is a ugly breakup. He added his personal number [protected] and my number to the business account. He was the authorized person on the account, again with her knowledge, he also added her personal number [protected]. In addition he established 2 additional accounts for their children.

On 9-21, 2019, she reported that Jason Robinson committed identify theft in establishing the setup of this account, not true. He does have proof that she was aware of this. As a result I had to go to the Cary location yesterday and establish 3 new numbers. I want my [protected] number back. I tried to speak to her about this in person and she called the police. They did ask her if she would go on line and do a change of ownership and she said yes, today she told the police no.
I am caught in the middle of a very messy situation. My son uses his number for his job and thus it will cause a lot of issues for him.

I am a law abiding citizen and feel that this is unfair. As a valued customer for 20+ years, I want and need your help to quickly get our numbers back. The owner of the account is lashing out at us in any way that she can, because she is hurt and I understand that, even though I don't like it.. You may contact me at my new number [protected].

I received the bill around $260 each month. After many months of paying to high my bill, I wanted to walk away from Sprint. However, The customer promised to low-down my bill for the next month. When I asked her about the referent phone call to prove that my bill will go down. She didnt gave me anything, JUst say: your bill will go down, trust me. I wait for the next month my bill still the same. lately, They charged me $36 for international call to republican country which I didnt called. I dont know anyone in republic. More over, I asked them to prove for me such as voice record to show :that is me or anyone use my phone to call international. They cant do that. I have to pay $36 more for what I didnot use.
After many disappointment about Sprint, I will end my service with them.