Sprint
Reviews and Complaints

Boost is the worst cellphone company that I have ever used. I currently reside in los angeles but i’ve lived all over the us and i’ve traveled around the world and I can honestly say that boost is the worst. Even though boost is owned by sprint and sprint has tons of money, they don’t have enough towers in the l. A. Area and they don’t manager their network properly on the few towers they do have. I sold cellphones for several years, so I am very knowledgeable about the industry. Plus, i’ve tried every cellphone / service combination there is and I can honestly say that boost is the worst.
Do you make phone calls with your cellphone? If so, don’t use boost. When you try to call someone, it fails to connect and you usually receive 1 of 4 recordings. Here are the call failure messages you will hear:
1. “due to heavy calling, we are unable to complete your call at this time.”
2. “we are unable to complete your call at this time. Please try again later.”
3. “we’re sorry. Due to heavy calling, we cannot complete your call at this time. Please hang up.”
4. “your call cannot be answered at this time. Please try again later. Goodbye.”
And if you’re lucky enough to have a call actually connect, get ready to hear nothing but static. You won’t be able to hear the other person and you will be walking around and constantly asking them “can you hear me now?”
Do you send texts? If so, don’t use boost. When you try to send a text, it never works the first time. You always receive a “failed” alert. So you have to press “resend” over and over again. It usually takes between 3 – 5 attempts before it finally works. And when it’s finally sent, it stays in the jammed network and isn’t delivered until days later. The problem is so bad that I started keeping a log. Here are two examples (Out of dozens):
1. A customer sent a text to me requesting an order on friday at 11:45am. I did not receive it until 8:45am the next day - saturday. Since it was the weekend, I was unable to place the order until the following monday, which was too late. I lost the customer. Thanks boost.
2. Another customer sent a text requesting an order on tuesday at 11:45am. I did not receive the text until wednesday at 1:30pm. Since I wasn’t able to place the order until 24 hours after it was sent, I lost the customer because their company deemed our company “unprofessional”. Thanks boost.
As you can see, boost ruined my business and cost me thousands and thousands of dollars by failing to send texts on time from my customers. They also turned my personal life into a nightmare due to late texts.
Do you like to use the internet and check your email or watch videos on your cellphone? If so, don’t use boost. Their network can’t handle it. Here are the connection failure notices you will receive whenever you try to use the internet:
1. “the connection to the server timed out.”
2. “couldn’t establish a secure connection.”
3. “no signal found for mobile networks.”
As you can see, you can’t do anything on the boost / sprint network. When I confronted boost about these issues, they blamed the cellphone company. So I mailed my phone to the cellphone service center. After testing, they found no problems with the phone. So it turns out, boost lied to me. But that is no surprise since the employees at boost never know what they are talking about. They are also poorly trained in customer service. They will lie to you and tell you that your cellphone is broken, when it works perfectly. Then they will tell you “you have to turn your phone off and on again throughout the day”. This doesn’t help either. The reason you can’t make phone calls and can’t send texts and can’t get on the internet is because the boost / sprint network is the problem. So get your cellphone service from someone else!

I bought replacement phone from the company sprint corporation. It was awful experience, ‘coz the phone must be new, but the camera stopped to work after 7 days. I went to their shop, but the girl, who worked there, told that the phone was old and they wouldn’t fix it. Wtf? I told her that it was new phone, which I got recently from them, but she told “no”. I wanted to change it as well as I was ready to pay more, but they refused to help. Total crap, and the company is real scam, so please be aware and share this info in order to warn other people.

I took my phone into Sprint & explained to the rep, Mike Branham, that it was not charging correctly, that it would turn on/off while charging & battery life would only last 4hrs at the most. I also told them that at times it would get so hot you could not touch it & they said my otter box was the cause of that.Mike witnessed how the phone would say charging, then stop, then connect again.
I was told to leave my phone for a couple hrs to have a tech check it out. We left the phone from 1:57 PM to 5 PM . When we walked into the store, I was told to go to the glass enclosure with my trouble ticket & pick up my phone.
The guy in the glass cage said he had pulled out a foreign object & plugged it in to charge & it was at 84%, I explained the problem with the chagrin & he said he had no idea that was a problem. He said he adjusted the brightness( I already had it on battery save mode) & proceeded to tell me I needed to "get rid of my apps" . I had purchased a 32 gb card so I could have my apps, music, documents, etc...& I'm told to delete them!
He also would not check to see if there was a problem with my battery! Needless to say I left the store upset by there lack of concern for my phone, but were more than willing to sell a new one! I deleted the call & message history. Checked the brightness & battery save mode to find they were the same as when I had left it! I texted with my daughter in law for approximately 5 minutes & after our dinner together checked my phone at 9 PM & it was at 15 %! I plugged it in until 1157 PM & it was down to 15% from 96% at 0137 AM.
I am very irritated that these two gentlemen did not listen to my complaint, did not check the battery, & thought my apps were the problem! I have the location setting off, one reason they said it would run down fast, I do play my games & fb on my phone. I told them I leave it plugged in at home while doing this & they agreed that was correct thing to do if I planned to play with the phone. Am I supposed to stay next to a 110 socket at all times? Isn't the battery life supposed to be longer than 4hrs? I'm confused, I really like my phone, but I felt they were trying to sell me a phone rather that fix the one I have. You may contact me at [protected]@aol.com for further information. Thank you, I look forward to hearing from you & getting your take on this.

Hi, my name is ameet mishra. Recently i've taken up a hardware training course at sprint it training institute. And frustrated by the quality of coaching they've given me. Please friends never join any course in this institute. I'm from bihar and I came to chennai for doing my b. E and I joined in sprint training institute and I got fooled. Be careful. There are lot of free courses offered online. Take those courses and avail free placement services from any ngo. I've got job through free placement service from softlogic academy in chennai. There are lot of trustable free it placement services are available. Thanks to softlogic academy those who provide free placement services.

Seems like Sprint has a problem with honesty.

Before I switched to the Framily Plan I asked the Sprint rep what happens to my phones on contract. I was told since they were purchased before January there are no ETF's and the Framily Plan is a no contract plan. So, in either case I am released from my contract.

A few months after being on the Framily Plan, I switched to TING. They resell Sprint service at a fraction of the cost. A final Sprint bill came in with $600 of ETF's. Totally surprised I made a call to Sprint. Talking with customer service is a waste of time and you get no resolution. After a long time getting nowhere, I was transferred to the supervisor. He offered $150 off. I found it necessary to write Mr. Hesse at Sprint. I received a call from the corporate office. I knew my letter would not reach him as they probably have hundreds of angry customers for deception and poor coverage.

I was offered 50% off by this corporate rep. As for what I was told, they don't have any records on what I was specifically told. As for a voice recording of my call, as you are warned about when you place a call, they don't have it.in fact, I was told the call center was closed and all records were purged. Really? No company, especially a large corporation, purges records. This is plain nonsense and laughable.

I tried settling this was a counter offer, paying a partial of the ETF's to avoid the litigation drama. They refused and said there are no counter offers. Sprint needs to step to the plate and admit if what I was told was incorrect, they apologize and make good on their promise of what I was told.

Company advertises service at up to 6 mbps for wireless internet service. Have yet to ever see it in about one year of using them. Most times it is between 1.5 and 2.5 although occasionally it does get up to just under 6. This despite out location being in the heart of austin with two towers within a couple of miles. Judging by number of similar complaints by others, best bet is to use another service provider if you can. Sprint should be ashamed that after taking over this company (clear) they have not elected to provide the service to their customers.

On april 18, 2014 I contacted sprint to transfer my cellular
Phone service from verizon to sprint, based on their new framily plan. Before
The phones arrived in the mail from sprint, they sent the request from verizon
To terminate my service. Therefore, I had no phones and no service. I contacted
Sprint to cancel everything! Each time that I walked through the ordering
Process with them, they would make commitments they were unable to keep. That
Should have been my clue to discontinue my pursuit of changing cell phone
Service providers. However, I thought that perhaps after the order process, the
Service would be smoother.

When I called sprint to cancel the services, they explained
That the refund would take 10 business days because they needed to confirm
Receipt of the phone equipment. As of the cancellation call I still did not have
My phones, so I had to wait another day or so before I could send them back. I
Returned the phones and received confirmation of receipt. Refund did not
Happen, commitment not followed through.

After the 10 business days, I did not receive my refund. I
Waited another week and then contacted customer service. I was told they would
Follow up with me to let me know the status of my refund. The representative
Said they would call me back within 24 hours. Did not happen, another
Commitment not followed through.

On may 14, 2014, I contacted customer service once again as
Was told that the refund was submitted to me in two part on april 30th, and may
1st. I was then transferred to the financial services department who informed
Me that the refund had to be tracked and that would take 24-48 hours that he would call me back to close out the case. Did not happen, another commitment not followed through.

On may 21, 2014 (7 days later), I called customer service
Back again. I was immediately transferred back to the financial services
Department. The agent reviewed the notes and told me that the original refunds
Were cancelled for account review (I did not have an account because I never
Activated anything), and that I would have to wait for the final bill review. I
Told him that, that was not the expectation that was set when I cancelled the
Phones or when I contacted customer service thereafter. I explained that his
Explanation did not make sense, considering all of the failed promises
Previously received that he saw on the account notes. He expressed that he
Would transfer me to a supervisor, and then transferred me to the mail-in
Rebate department. Cs failure, another commitment not followed through.

During my initial hour and eight-minute call, I talked with
Four different people. The last customer service representative told me that
She would initiate the refund; however, they would send me a refund check. I
Expressed that yet another commitment was not followed through, because they
Promised to refund the money directly back to the originating bank account. I
Told her that was unacceptable and she proceeded to tell me she would be
Transferring me to a supervisor, and then hung up the phone. Cs failure,
Another commitment not followed through.

This company is not ready for more customers! Please do not
Subject your peace of mind to this terrible customer service company. They
Cannot handle the diverse issues that arise from customers. They are ill
Equipped to manage customer expectations, and they are unable to handle
Difficult situations. Do not get cell service from sprint! The customer
Service and finance teams are not prepared!

I have had poor service with Sprint and their phones for almost 2 years. My contract would have been fulfilled on May 18th, 2014. Verified the day of termination by a Sprint Customer Representative and online. I terminated the contract 31 days early and now Sprint wants a 100.00 ETF Since March 2014 Sprint has not sent a paper bill and took it upon themselves to start sending e-bills which I don't always have access to a computer and that's how I found out the ETF amount. Always had paper bills. No way a 30- 31 day early termination fee should add up to 100.00. When you try and cancel your service after your contact fulfillment date and it's between billing cycles they will not cancel the service until the end of the billing cycle and then bill you for usage. Bad Practice! I can understand a 100.00 ETF if I terminated the contract 2-3 months early but not 30-31 days. They were not fulfilling their part with Quality Service and Products. Instead I had problems with connections, dropped calls and no service. I will never recommend Sprint to anyone or do business with them again. And they certainly need to be investigated. I'm not helping them Buy T-Mobile. If major Banks and Corporations are investigated for high fees and price gouging so should Sprint!

For over one month my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge no one else is
having trouble placing voice calls to 3389. The 3387 number is in Michigan and
3389 is in Virginia. It does not matter which region of Michigan I am in I
still cannot successfully place a call to 3389, however I can FaceTime and text
message without any issue. The 3389 number can call 3387 without any issue.

I have had several experiences with Sprint Business since
January 5th when we sought help with this issue from Sprint
directly. Prior to seeking Sprint’s assistance we did hard and soft resets on
our iphones and deleted each other as contacts and re-added them.

January 8th Sprint opened a ticket to fix the
issue, they did not work on or progress on the issue until 1/15. I had to call
them for updates.

I got my business acct manager involved and he did not offer
advice and he said he would try to move the issue along.

3387 has called 3389 daily without success. I have spoken to
Sprint on the phone 35 times since this issue began. I have clear and concise
documentation of each issue and have left messages with business support 6
times with the designated person to assist with this issue. He is not returning
my calls.

Today (2/13) I have called account services and requested
termination without fees because of the service issues. The rep offered me $25
for the inconvenience. I declined stating I wanted termination because of the
terrible service and that the issue hasn’t been fixed in well over a month.

I seriously discourage anyone from selecting Sprint as a
carrier. They do not value their customers and are not able to provide proper
support and return service for them.

My elderly aunt (With heart problems and on blood thinners that have not been controlled yet and lives wayyyy out in the country) bought the sprint wireless home telephone service in sept. 2013. This is the 3rd time the phone service has not worked. Only this time it has been 15 days. We also understand everyone in clayton nc that has this system has been with out telephone service for the same amount of time. My aunt feels like she has to just keep paying the bills and just deal with it so her credit will not be ruined.
This unit should not of ever been put out for sale. This is putting everyone who has this unit at risk... There is no way to call emergency services
Today jan. 3, 2014 I called the sprint store in fuquay varina nc for my aunt, I was on hold for 1 hour and 12 min, then they transfered the call to a robo thing that went nowhere, when I called back and ask for the store manager christen, (Of course they have caller id) , and was told they were sprint mobile.. And I just called again, and was told I have the wrong number they only sell boost and verizon... Liars... I even ask if this was the address above.. They said yes, and said I was mistaken... Liars... Noses are soooo growing in fuquay-varina at sprint... They need to be run out of town after being tarred and feathered! Beware, do not even step foot inside this b. S. Store! Liars! Their products do not work, they are aware of this and still selling this!

Cecil J. Peppers, III
(Redacted)
Las Vegas, Nevada
Cell: (Redacted)
Facsimile: (Redacted)

November 7, 2013

VIA FACSIMILE: [protected]

Attention: Office Manager
AFNI, Inc.
P.O. Box 3517
Bloomington, IL [protected]

Re: James Douglas Joslin
Sprint, Account No.
Social Security No.
AFNI, Inc., Account No.
Alleged Amount Owed: $523.84

Dear Office Manager:

We are familiar with Mr. Joslin’s dealings with Sprint. He does not owe Sprint $523.84 because of fraud. We were with Mr. Joslin at the time we purchased two cell phones on his account at a Sprint retail store located near the corner of S. Pecos and E. Russell Road in Las Vegas, Nevada. Mr. Joslin specifically asked the salesclerk if data services on the cell phones were available at our residence at (Redacted). He stated, “Yes.” Mr. Joslin asked this question because he had a data card from Sprint in the past, and it would not work at our residence because we were not in a covered area. Also, these two cell phones were purchased on the condition of a $100.00 rebate on each cell phone, totaling $200.00.

We secured the two cell phones. Immediately, we noticed that we could not use the data services at our residence at (Redacted). Mr. Joslin called Customer Service at Sprint, and two technicians verified our residence was not in a covered area for data services. Both technicians stated that the salesclerk knew we were not in a covered area for data services and made the comment, “The salesclerk just wanted the sale.”

*****This issue of no data services at our residence was the first breach of contract by Sprint. In fact, it is considered fraud and voids any contract Mr. Joslin allegedly entered with Sprint.*****

A few weeks later Mr. Joslin received a notice in the mail that he did not meet the qualifications for the $100.00 rebate on each cell phone, totaling $200.00. We accompanied Mr. Joslin to the retail store, where we purchased the cell phones on his account. When we arrived at the Sprint retail store referenced above, we found the Sprint retail store to be closed during normal business hours. Therefore, all of us traveled to the Sprint retail store on E. Flamingo between S. Paradise Road and S. Maryland Parkway in Las Vegas, Nevada 89109. We told the salesclerk the problem, and he stated that neither he nor that particular store could help us. He told us we would have to go back to the Sprint retail store, where the cell phones were originally purchased.

Mr. Joslin called Customer Service at Sprint and was on hold for over 1 hour. Finally, he spoke to a representative located in the Sprint offices in Orlando, Florida. He stated that he would the correct the problem of the rebates and credit Mr. Joslin’s account $200.00 immediately.

November 7, 2013
Sprint

We continued to have problems. Mr. Joslin could not even call me on his own cell phone when we were a room apart from one another at our residence. Mr Joslin’s call would go right to voice mail.

Regarding voice mail, we would not receive notification on some of the messages left on our voice mail until a week later. We had to start checking our voice mail manually every day.
Mr. Joslin contacted Customer Service at Sprint again, and he was on hold for over 1 hour again. The technician told him that they were working on the cell towers and were aware of outages in the Las Vegas area.

Mr. Joslin contacted the corporate executive offices from his land line because his cell phone service kept cutting out. He tried to contact the corporate executive offices using our cell phones and encountered the very same thing. He spoke to a lady who agreed to close the account without any further charges if we sent back all three cell phones. Mr. Joslin received packages with prepaid postage and pre-addressed labels via UPS. Mr. Joslin packed the phones with all of its original documentation and original packaging and dropped the package off at a UPS store on
S. Eastern near Warm Springs in Las Vegas, Nevada.

Under no circumstances does Mr. Joslin owe Sprint $523.84. Actually, Sprint owes him money for the expenses associated with securing cellular service with another cellular carrier. The fact is: The salesclerk at the Sprint Store on S. Pecos and E. Russell lied to Mr. Joslin about our residence being in the covered area for data services just to make a sale. This is fraud.

We are willing to sign sworn statements to this effect and testify in open court about this matter.

Very truly yours,

Cecil J. Peppers, III

Eric J. Templin

James Douglas Joslin

James Douglas Joslin
(Redacted)
Las Vegas, Nevada (Redacted)
Voice: (Redacted)
Facsimile: (Redacted)
Email: (Redacted)

November 7, 2013

VIA CERTIFIED MAIL: ARTICLE NO. (Redacted)

VIA FACSIMILE: [protected]

Attention: Office Manager
AFNI, Inc.
P.O. Box 3517
Bloomington, IL [protected]

Re: Sprint, Account No.
Social Security No.
AFNI, Inc., Account No.
Alleged Amount Owed: $523.84

Dear Office Manager:

I am in receipt of your letter dated November 1, 2013, and an enclosed copy of a statement from Sprint with a billing date of July 25, 2011.

In reviewing the copy of the Sprint statement, I noticed it expresses a previous balance of $358.02. However, the statement does NOT contain a detailed itemization of the $358.02. Therefore, I am requesting statements from Sprint with a complete itemization of the $358.02 and when the charge or charges were incurred in complete detail.

With respect to the copy of the Sprint statement, I noted Sprint has charged on 07/03/11 an early termination fee of $80.00 on cellular number [protected] and early termination fee of $80.00 on cellular number [protected]. The statement alleges the contract end date of cellular number [protected] to be 02/22/12 and the contract end date of cellular number
[protected] to be 03/24/12. I am disputing the contract end date on both cellular numbers and the $80.00 early termination fee charged on both cellular numbers, totaling $160.00.

In addition, I noted where the Sprint assessed surcharges of $5.82 on the copy of the Sprint statement with a billing date of July 25, 2011. I do not owe any of these surcharges. On February 15, 2011, I sent Mr. Daniel R. Hesse, Chief Executive Officer of Sprint Nextel Corporation a letter dated February 15, 2011, by certified mail, which he received on February 18, 2011. In the letter, I specifically requested all service to be canceled effective the date of receipt of the letter, which would have been February 18, 2011. Sprint did NOT have the legal authority to continue to render service without my authorization and then attempt to bill me for these unauthorized services. It is considered fraudulent and extortion.

Let me state this: The copy of the Sprint statement with the billing date of July 25, 2011, clearly substantiates Sprint continued to render service WITHOUT MY AUTHORIZATION. The billing period on this statement covers the time from June 22, 2011, thru July 21, 2011. I reiterate: I sent a letter dated February 15, 2011, to Mr. Daniel R. Hesse, Chief Executive Officer of Sprint Nextel Corporation, by certified mail, which he received on February 18, 2011.
November 7, 2013
AFNI, Inc.

In the letter, I specifically requested all service to be canceled effective the date of receipt of the letter. Mr. Hesse chose to ignore my letter. He never did respond to my letter. Instead, Sprint continued to render service WITHOUT MY AUTHORIZATION and then attempted to illegally bill me for these unauthorized services beyond February 18, 2013. This sort of business practice is considered fraudulent and a form of extortion.

*****As you are well aware, I requested you (AFNI, Inc.) to provide me with a copy of the contract that was supposedly in effect in a letter dated September 25, 2013, which you (AFNI, Inc.) received on October 4, 2013, by certified mail. To date, you (AFNI, Inc.) have not provided me with a copy of the contract from Sprint that was supposedly in effect. Without a contract, you (AFNI, Inc.) cannot substantiate I owe Sprint $523.84., or for that matter, any alleged amount. Without a contract, you (AFNI, Inc.) cannot substantiate any terms or conditions.*****

Therefore, I would strongly recommend you (AFNI, Inc.) delete immediately your libelous account and libelous account information from all three of my credit reports: Experian, TransUnion, and Equifax. What you (AFNI, Inc.) have substantiated is Sprint did not cancel all service on February 18, 2013, as I requested in writing but continued to render service WITHOUT MY AUTHORIZATION and then attempt to fraudulently bill me for these unauthorized services by means of extortion.

Very truly yours,
James Douglas Joslin

Rude foreign customer service agents with Sprint (TeleSales Department). Was trying to order a Sprint phone with a new account. The agent was either Indian or Philippine accent, was very rude stating that Sprint has no overnight shipping available. Will not be getting Sprint. Hey! Sprint, Hire American people who speak good English and not some Asian trash. Oh, and one more thing, you just lost a potential customer!

I have been a customer of Sprint for one year this month and have had horrible network connections the entire time. I call customer service every so often and they are nice but just make excuses. I have asked to get out of my agreement and they want me to pay a thousand dollars which is not in my budget. At any rate, their service is bad, they don't seem to care and they just want you to pay your bill and shut up.
I would suggest you would be better off with two tin cans and a string.

Do not get sprint as you go service! I was scammed and ripped off. It's not a true prepaid service at all, what happened was I activated the phone and paid $70 +tax, several days latter I receive a stamement in the email stating that I owe $24 and some change. I looked into that and it said that I have insurance $11. I called customer service and they told me that since I have a pay as you go account that they cannot waive any charges even though I did not added the insurance but some idiot at the store did. The agent also mentioned that they don't treat sprint as you go customers the same as contract ones. I started service on the 15th of june and now have another bill waiting to be paid on the 1st of july. I paid $70 already for the whole month. What a scam.

I've been a Sprint customer since 2011. Since day four, I noticed that I had poor data service. I jumped through their hoops and no satisfactory resolution was made. I returned the phone to the retailer and exchanged it for a new one, just in case my phone was bad. No difference. I called customer service about a week later and I was asked if I live near a freeway. I lived between two freeways. He explained that living close to freeways was my problem. He went on to explain why this was a problem, "If you're having problems during peak hours, its because we point the towers toward the freeways to provide better service for commuters."
Really?!
I've been a loyal customer despite their horrible service hoping that their 4G network (which was to be completed in San Diego in October 2012) would be better. I pay my bill early every month and even paid a month in advance once.
The Sprint data speed standard is 600kps. My average data speed is 250kps.
As of June 2013 their 4G LTE network is still not up and running.
Two weeks ago, my call quality dropped significantly. A week later I began having dropped calls and "network busy" error messages. Then, four days ago, I began having "radio interference SMS error" messages.
I logged onto Sprint chat and the representative claimed there were no network problems in my area. She performed a remote data reset and said, "...that fixed it." Two minutes after the chat ended, I had a dropped call.
I've had problems like this for 19 months!
I called customer service to cancel my account. The representative reviewed my account and refused to waive the early termination fees. Sprint's policy is to review the last three months of service and determine if fees are eligible for waiver if there is sufficient evidence. Since I am so used to sub-standard service, I don't call every month anymore. Because of that, they won't waive the $160 early termination fee.
I left anyway. I told the representative that $160 is a small price to pay to be away from Sprint.
This morning I sent an e-mail to corporate explaining all of this and asking again for the fees to be waived.
We'll see...

I have been a customer for many years as I was originally a Nextel customer. I began having problems with dropped calls and late voice mails in Atlanta within the last year. Before that, I never had good service in most of Washington, DC where I would spend months at a time. Last July, I, baclk in Washington and not making the connection between no phone service and no Hot Spot service (just needing to use my computer in Washington) got a Hot Spot from SPRINT and, naturally, it never worked. Thus began my trials and tribulations with customer no-service re no cell phone and no Hot Spot service. One thing I learned was that the towers which should have served where I was living were down as part of Sprint's detangling from Nextel and creating its own new service. On the phone and in the company stores the mantra was there was Sprint COVERAGE and my reply was that I STILL DO NOT HAVE SERVICE. The details of the conversations, my frustration at investing often hours at one sitting trying to sort this out -- given that I was paying a hefty bill every month for nothing, the company's obstinence are less important than my warning and caution to do business with another carrier. In December, having lost patience, I went to another carrier which did the switch. What I didn't realize was that I was expected to contact Sprint and close 'the other line' (Hot Spot)d which, of course, I didn't do because I didn't realize there WAS ANOTHER line. For 4 months I paid a bill to Sprint thinking I was paying the penalty for leaving before the contract for the Hot Spot ended. Today I called and was told TOO BAD. I will have to pay for the Hot Spot LINE through May 16th when the cycle ends and THEN pay the $140.00 cancelation fee. Obviously I have not used the device and under the circumstances I think what they have done and are doing is unconscionable and that they should be exposed for these practices.

My name is Chris. I bought 4 phones from Sprint in February and two were LG phones. Those two phones have not worked correctly from thee start problems withe no reception and dropped calls. Numerous calls to customer service and trips to thee contract store and a company store to get thee problem fixed and all I got was thee runaround. My son canceled his numbers on theose phones on thee 22nd of theis monthe witheout my permission and I thee account holder was not notified by Sprint by phone or by email. I only found out when I looked on line today thee 26the. I called customer service to find out what happened. I was told theat thee numbers on theose phones were ported out of Sprint and theat I was being charged $700.00 cancellation fee. I asked customer service to just change thee numbers on theose phones and let thee contract continue. They refused to do theat withe out still charging me thee $700.00 for thee old numbers. I did not autheorize any changes to my account and Sprint knows theat thee contact number and email address for my account is to me. They did not contact me beforee thee change nor after thee change. I do not see thee difference between changing my phone number because of unwanted calls or changing thee numbers on theose two phones. Those numbers were his numbers before coming to Sprint and should still be his. That should have no barring on my contract withe Sprint on theose phones no matter what number is on thee line. The contract was for 4 phones not 4 numbers. The number theat is on thee phone should not matter. My dealings withe thee Sprint company has been notheing but a nightmare. I am requesting a call back from thee corporate office as no one at theeir customer service centre is willing to help withe anytheing. I do not understand why a company would be ok withe theis type of service or lack theere of.  Customer service people who lie as a usual course of business. It is clear theat thee stock holders do not know theis is going on or theat Sprint Corp does not care about how bad theeir company looks or is. They really need to take a lesson from thee recent bank mess theat no company is to big to fail. Try t mobile theey at least have no contracts now so if thee service is crappy not a big deal. SPRINT IS NOTHING MORE THAN A BUNCH OF THIEVES.

Sprint treats Loyal Existing Customers poorly compared to New Customers.

I am in the process of looking at renewing our service with Sprint. We are also eligible to upgrade our phones however after looking at upgrading our phones I discovered that Sprint offers its NEW customers special pricing for phones but does not offer its existing loyal customers the SAME pricing on phones. I asked them to Match the price since I would hope they would treat loyal customers with at least the same level of respect.

Said said they will not match their new customer price for phones for my renewal upgrades and basically told me to live with it or leave.

So buyer beware. If you switch to their better pricing and want to renew and upgrade phones later, plan on paying more as a loyal customer than if you were a new customer.

Being loyal apparently does have it price.

I know it sounds like I am whining but apparently Sprint values new customers more than existing customers. BUT if you are a new customer to them you get special rates, special deals. And when it comes time to renewing or upgrading your phones they won't match the new customer prices.

They said my rate which is discounted does not have a retention department so right now Sprint is holding strong with their take it or leave us attitude. One thing they said is if I leave that I cannot get the special rate for my service anymore. So I logged on and checked and YES someone CAN get the same special monthly rate I am paying, plus the phones will be at the lower new customer rate, plus no activation charges. The catch is they have to be a new Customer and if I leave, Sprint knows I can't sign up again as a new customer.

This is where they get you in a corner and know they can have the take it or leave it attitude.

Let me give you an example:

As of this morning the pricing for the phones we want to upgrade to (NOTE I have 5 phones on my family plan) are:

Samsung Galaxy S3 16GB - $0 (for new customer or someone signing up new for the plan I am on), $99 my renewal upgrade price.

LG Mach - $0 (for new customer or someone signing up new for the plan I am on), $49 my renewal upgrade price.

Iphone 4S preowned - 32GB - $49 (for new customer or someone signing up new for the plan I am on), $149 my renewal upgrade price.

So much for customer loyalty and being a good customer. They give benefits and perks to New Customers but not to customers who pay on time, want to be loyal, and want to renew and upgrade. I just want to make you aware of this should you be considering to switch to Sprint.

They will wine and dine you to get you but will not have the same respect for you when it comes time to renew or upgrade.