FreedomPop
Reviews and Complaints

Service doesn't work at all since they changed how you have to use an app instead of their web site to renew your plan every month. The app doesn't authenticate, and therefore you can't renew your plan. No phone now. Customer service are absolutely awful..actually they are a joke. No help whatsoever with a ridiculous suggestion that didn't work and now they wont reply. Stay away from this at all costs.

Freedom pop Management team

Subject: - $321 has been deducted from my account even I have not used service for a second.

I am Rupesh Kumar, I have ordered 3 SIMs from Freedom pop, for free trial, I have not received the SIMs however $321 have been deducted from my account even the SIMs were not used or activated. this is frustrating, and I am not ready to pay $321 for nothing.

I have opened two incidents: -
1) 190715-000218
2) 190715-000017
However, my query was not resolved, I want to terminate my services and $321 should be refunded.

Also, please let me know if I need to further escalate this issue, as I am not ready to pay $321 for nothing.

Also, please me know if any other information needed from my end on this.

Rupesh Kumar
Mo: - [protected]
Login ID/Email address: - [protected]@gmail.com

Hello seller of freedom pop,
i never agreed to anything but a trial, of which i did not receive. Yet u took .01, 4.99 & 98.88 out of my bank... U have not responded to my cancellation & refund but only after i told u i did not receive the item & i will not pay for something i did not receive, u then took almost 100 out of my account... Wth? now u need to refund my money, u can clearly see that no activity is in use... And never was! how can it when i got nothing yet... Thank goodness that i messaged u within your trial period so therefore every penny u took from me needs to be refunded right back... I again did not authorize any of those transactions and you should feel ashamed to be in business. Bbb, paypal & banks are being notified of your actions & u just might be facing a class action lawsuit very soon if you have not already!

I have been given false promises by Freedom Pop service provider.
the agent is not responding in an appropriate manner.i cannot make SIM calls to anybody As a result all my calls are failing. Ive missed important Appointments and calls. I have been stressed due to this for many days now. I can send you my email correspondence with this guy "Kevin" .
whenever I asked for eacallation or his supervisor to contact me he says only he can handle it and he doesn't have a boss.
j can send you all the correspondence II have had with this guy.
waiting for a favourable response

regards
Elvis

I had this service for three years. There were no problems in the past years- I used to go on google maps, on yourtube, check emails etc and I was still within the limit. This year however I don't use internet at all, just texts most of the time. I had few unauthorized fraudulent charges from freedompopthis year which I let go but this one today just ended my patience. They run some activity in the background claiming that it is need for the account ? it started this year. I almost don't use the phone and still for that they want to charge me $20 today saying that I topped my account. I emailed with them back and fort in the past trying to explain and got nowhere. They claimed everything is OK. So- the limit I've got for my free account per month is:
200 minutes talking- I used 5 minutes
500 text messages- I send 146.
500 MB of data- I used 0 but they claimed I topped off.
I did not use any internet data at all. My plans end date is the 17th every month. Today they again decided to take $20 from my credit card. This is not right, I stopped the charge and I'm not going to pay for nothing, there is no reason for that. I don't know what happened with them. The limit in my free account is more than enough for me but they need to stop to try to still my money. Otherwise -since thy are still advertise free service this is a false advertisement and in reality they are in business of stilling peoples money and not delivering what they advertise.
My freedompop cell phone number is [protected] and my email is [protected]@hotmail.com if you need some more information.

On November 14, 2018 I loaded $30 onto my bluebird Ametican Express card specifically tp pay for some petsonal medical expenses. On the morning of November 15, 2018 I checked my balance only tp discover that Freedompop took $24.99 off my card without my authorization. I tried unsuccessfuly several times to contact them to have the matter resolved and also contacted Bluebird Ametican Express as well as several California Law enforcement agencies about the matter. I will be filing formal chatges agsinst Freedompop with the local police in my area as well as all California agencies until this matter is resolved and my money is returned to my card

I was charged $101.09 on my credit card for service I never had with this company. I have not been able to call and talk to a human regarding this matter. I talked to someone who says they would transfer me to billing, and will reroute me back to the sales department or hang up on me. Update since complaint: I was sent a message through Facebook messenger finally and they are saying I had a delinquent acct. But will not provide me proof of service or usages to prove this.

I recently acquire Freedompop service and once I found it is not to the standard I converted to their FREE LTE plan, being unaware they charge me $20 for one SIM and charge total $40 for 2. Then found out apart from that they charged me additional $3.99 for some service and I cancelled immediately those service.

When I ask them to refund they not happily refunded that money so I open the dispute case with Paypal and later then refund my money after accepted that service was cancelled. However, next day they cancelled my both SIM and also holding my $40. When I see the cancellation I file again Dispute to Paypal and now trying hard to collect that money. They are not interested to pay me back they are stating why I file the dispute.

Well if you charge me something and not give the service so why not I dispute that.

You have no right to keep money. Freedomop harming customers day by day, I saw so many victims on Facebook and not sure how does such company is in market.

Reason of review: Poor customer service.

Preferred solution: Full refund.

This company is the epitome of a SCAM.
It is not worth the hassle.
The phone barely works on the free plans, so we prepaid one year for $80 for unlimited talk and text. The service was not great: calls are often dropped and the phone does not keep a charge for very long. You can also not send or receive photos. Then the phone stopped working at about 8 months in; it turns out you have to pay $6 and change to turn off auto-top off. They have been charging me $15/week for data and when I questioned them and asked them to go back to the original plan that was PREPAID, I was told that I had to pay to stop the auto-top off. When I asked to speak to a supervisor, the guy in India hung up on me. I had waited on hold for over 20 minutes to talk to that guy. Now when I call back, an auto-mated message tells me that there's an issue with my billing and that I have to go to the website, so now I can't even get someone on the phone. This company is wrong down to the core. Stay as far away as possible.

i ordered freedom pop sim for free trail before two months. freedom pop number is alerted as [protected]
i have never use sim card [ no single minute, no single MB net]
and without permission it is auto debit. still it is continue.

while checking my bank statement coming to know it is deducting 68.94$ on 04/08/2018
and 35.97$ on 04/08/2018.

requested to look into matter, cancelled the number as well as credit the deducted amount.

I ordered a $1.00 SIM card. Received it months ago. I did further investigating did not want to use it so I called them told them I did not want the service and never put the sim card in my phone, please cancel this account I do not want it. I am still being charged! I try to stop charges I can't talk to anyone I have sent emails no positive outcome. Account is [protected] I have been charged $68.94 again. When I call it says my account is dormant due to non use, then my choices are #1 reactivate it or #2 hangup! I want 137.88 back and I do not want to be charged again. Please someone help me. I really want them to stop charging me!

I bought simscard for one time fee of $1.00 and when activated I was charged four times at $15 each for something I didn't purchase. I can't login to my account and freedompop customer service said they can't find my account t, I was wrongfully charged total of $60 and I want a refund back to my debit card or mail check to me. Enclosed is pic of sims card with numbers on it. I have constantly emailed freedompop and can't get an answer and I want account canceled .thanks

After I saw the FreedomPop commercial on it TV it never left my mind. I had gone to their website browsed around, and I started seeing more pop ups on my screen because of that. So finally one day I clicked on that ad and decided to get a SIM for my ZTE phone which I previously had with Page Plus, who really got my service messed up and again had the usual confusing confusing. First off, FreedomPop claims that if you got the SIM card directly through their website your phone should be ready to go. When things go wrong and you need help their offices are closed and you can't reach anybody. You can't do much on their website with your account if you don't have your password correct and it's a miracle that I got my working. The next day I probably called them about 5 times for head of which I was hung up on because my phone number and account number wasn't recognized, and then all the sudden! the rep couldn't hear me. You also have to submit for and otain a return authorization. That they don't respond to. You can't get the return address unless they do, so it seems. So being the envelope that my SIM card came in, so surreptitious with their Shipping Department's Poway address- California... where I sent it back to, the very next day. Company name wasn't even on the shipment envelope, a standard white none. Thank goodness my bank is Capital One, they're really really good in these sorts of cases. I told them what happened with fp, that I returned the item that cost a funny 19.95 and they got started on refunding me, just in case FreedomPop balked.

I purchase a modemand phone feb3rd, which i never recieved the modem. Freedompop kept cutting off the phone i only had for 2 weeks. I was on a 30 day trial which isn't up yet. They went into my bank account on the 2nd and multiple times on the 3rd and cleaned me out. I cant pay my car insurance, electric and had to put a freeze. They got $400 all together and blocked me from calling. I had to file fraud claim. The fraud also saw the multiple withdraws back to back. They keep telling me to wait for the modem or its ship then its not in stock. Freedompop put me in a bad position.

Purchased 3 month card from best buy not able to get it to work with phone, already had data and 3 days used on card when I activated. I took card back to best buy, they said would have to contact freedom pop. Call them 3 times transfered to voice message wanting me to pay for live support. I am wondering if this is a normal practice for them, is this company allowed to essentially steal from customers and not provide info on contacting customer service, why should I have to pay to someome to address issue with new service. I WOULD LIKE A FUND BUT HOW DO ALL GET MY MONEY BACK?

Hi Customer service
This is unacceptable for me . I never did any a payment agreement . I just bought products as below.
Dec 3, 2017 Payment to STS Media, Inc. dba FreedomPop
Completed
-$0.01 USD
Dec 2, 2017 Payment to STS Media, Inc. dba FreedomPop
Completed
-$0.01 USD
other than I didn't buy or authorize to pay any product from STS Media, Inc. dba FreedomPop. And never setup payment agreement and agree for this. I never notice that. This is totally unacceptable me and totally unauthorized transaction.
Now I feel it is an trap to get account information by getting one cent and taking money without account holder permission .

Below two transactions are totally unauthorized transactions. Please review.
Jan 5, 2018 Payment to STS Media, Inc. dba FreedomPop
Completed
-$98.88 USD
Jan 5, 2018 Payment to STS Media, Inc. dba FreedomPop
Completed
-$98.88 USD

Linknepal
[protected]@gmail.com

I decided to give FreedomPop a try on home internet, but as soon as the call ended, I had a question I'd forgotten to ask.I immediately called back and got a runaround and was met with rudeness.

After over 15 minutes of that I determined as this was just the start, it wouldn't get any better. So in less than 30 minutes of the order, I canceled. I was told it would take 3 days to process the refund. Three days later and it still has not processed.

In addition, a day after cancelling, they shipped the equipment anyway. So I'm getting equipment tomorrow, that I'm going to have to return in order to get my refund I'm sure, and I won't be surprised if shipping is at my expense. And it amazes me that I now can no longer reach them. Sales says I'm a customer and won't talk to me.

They transfer me to support. When I tell them support is automated and wants my phone number to connect me and says I don't have an account, they just say I do and transfer me anyway, or just outright hangup. I even asked for cancellations, same thing happens. They won't answer my emails either.

I have already begun multiple online complaints, including the BBB and FTC, and I've spoken with my bank and intend to go in and close my account tomorrow and open a new one so there will be no further charges, and my bank will open a dispute on the funds. I will just toss the shipment they underhandedly sent.

I intend to make this costlier than the $45 they ripped off of me, by the time I'm done.

In November of 2016 I purchased 2 Wifi hotspots, Mifi® 500 4G LTE by Novatel Wireless from the company FreedomPop.

I also purchased their Premium 4G plan for both devices as well.

For several months I had exceptional service, that worked fairly well in most environments until July/August of 2017. The service deteriorated to 3G to only displaying 1 out of 4 signal bars. Rendering the device to not be able to surf the web or even download files due to extremely poor speed.

As of December 8th of 2017 I filed a complaint with my dissatisfaction of the service via email. I had previously called their company several times with absolutely no answer. Even going as far as to make a visit to their office in West Los Angeles during normal business hours on a Tuesday at 3 pm with no one even being there at the premises.

As of December 11, a representative, Christian P, finally responded:

"It is our understanding that you are unable to get support and that your device only shows 1 Bar of signal. I'm sorry to know this situation but I'll be glad to help you out."

Furthermore giving me the same number I called several times with no answer.

Another attempt to contact them was made December 26th in which I spent exactly 30 minutes on the line with absolutely no answer.

I was finally able to reach them December 27th, being told that one of the devices was suspended due to them not being able to bill the account, however the bill was already paid for December and not due until January. I had placed a temporary block on the account due to lack of communication on their end.

I have tried to withdraw my credit-card information as well as my wife's, however the system has kept all the information. They claim to be no contract, no commitment & able to cancel anytime, but have been nothing but fraudulent the entire duration of this episode.

I've been a sort-of FreedomPop customer for several years as having a free mobile backup service was appealing to me. I tried to be very careful about downgrading my services before being charged. I also tried to keep within my allocated minutes/data usage to avoid extra charges as well.

Most recently, I received notification from FreedomPop that I had to change to a new sim card to continue to use the free sim card services (due to network upgrades). I received the new sim card with the various first month free usages. After 2 weeks I downgraded my service so that I could continue as a free customer. Unfortunately, there are 2 services that need to be downgraded and I only downgraded one of them.

I was not paying close attention to my account or charge card bill and just realized that I had been charged $7.99 for the past 3 months. I wrote customer support about the issue, twice, but could not get them to agree to a refund either full or partial.

So, I'll join the ranks of unhappy previous customers who are tired of the difficulties in trying to keep on top the crafty ways that FreedomPop tries to find to make sure you pay something for this service.

Specifics:
I signed up for: LTE SIM Kit - 3-in-1 - Voice/Data Bundle
The item that I did not downgrade was: FreedomPop Phone Premier
The item that I did downgrade was the "data plan". The above service is considered an additional service that must be downgraded separately.

If they promise you to give something for free, be careful then. Because maybe they really can provide something as a present, but you will find a lot of hidden fees for absolutely everything you would like to have added, so it will never be free. Never.
Moreover, you will never find it out until you check your bank account, they never notify their customers about future payments and sudden charges.
Very unfriendly guys. No recommended.