Sprint
Reviews and Complaints

I had the worst experience during my 16 years with sprint today. I chose to inquire about the promotion price for Samsung 10S plus versus the upgrade price for existing customers. It was easy with the option to text and I was quickly told that sprint does not offer that to existing customers. I found that very disappointing and stated that unfortunately I'm going to need to switch carriers because i have found multiple deals on that specific phone and comparable plans elsewhere. I was then asked if someone could call me at 6pm in regards to this and I thought I would give sprint one last chance. I received a call at 6:20, not 6. Couldn't even hear the person clearly on the line and had to ask her 3 times who she was. I then get placed on hold for 10 minutes before she can reach someone to speak with me, for the scheduled call. The gentleman I spoke with was very nice but pushy. He tried to offer me an Apple phone even after he knew I wasn't interested in. He asked what offers I found else where and I explained 3 of them to him. He then tried to talk me out of them for 20 minutes with a $3discount on my bill. Eventually the phone disconnected for some reason and a few minutes later he did call me back. He went round and round with me for another 30 minutes and I continously told him I wasn't interested. All I asked for was to be able to get the promotional price of $25 for being considered a loyalty customer and I ended up having to be on the phone for about a hour, for him to try and convince me to save $3 a month because it would be cheaper and less of headache then switching carriers all together. He also regularly bashed AT&T, Verizon, and for some reason T Mobile. Also tried to tell me that I would be responsible for charges for a billing cycle that have not even come up yet, when I'm in a month to month agreement and not a contract. If they are looking to push your customers over the edge when it comes to leaving, then this experience went as planned.

I've been a customer for years, on February of this year I added two new lines to my account and purchase for new phone that will cost me over $4000. Ever since I've been having a lot of issues with my services and all 4 devices from calling, texting, web services. Paying top dollar for a service that I'm not even 50% of it.
On a monthly basis I have to call and deal with unprofessional untrained rude customer service agent and get the run around from one to another placing me on hold for hours until either the call disconnected or going back to another agent where I have to repeat my self again to over and over and over. No one ever help and it's like this is their way and that I have to deal with and being treat always that my service will be disconnected if I don't do what they ask me for before even listening to my issues and try to solve it.
I will make sure everyone will know how horrible this company is and how they treat there customers

Phones have been paid in full from sprint for over a year. No amount due on monthly bill. Trying to port my number over to different carrier. I spent 2k on new phones that can't use .Sprint is refusing to cooperate heard the following excuses. Never got request, won't let me speak to supervisor as the system is down, your phone is locked so can't release number, customers always have to request phone number unlock before switching carriers (although my same identical phone went over) number doesn't exist in sprint system

I am on my son and families mobile service plan which is Sprint, they decided to change to Verizon due to service areas being poor and the 4 of them got new iPhones and I kept my iPhone 8 which I bought and was paid for, when they switched their service to another carrier they had no trouble with their phones but my cell phone was locked by Sprint and it has been 3days and my phone still remains locked, there is no reason for this since they paid their final Sprint phone bill in full before changing carriers . After searching internet regarding this problem I saw where this has happened to quite a few people who have complained of the same thing happening to them and have waited at least 2weeks if not more they have been without service, I cannot understand how Sprint can hold your phone hostage by not unlocking my phone.

!I've been having multiple issues with the provider I bought a new phone a month ago, a week into using it, I started having dropped calls even though it shows that I have full LTE coverage, then it shows that I lost mobile connection/internet even though my bar shows full LTE connection. I've given by the customer service the run around saying that they are having issues with service In my area(no matter where I was). Then I was told I need to update my PRL, and network update, which I also did. So I was told I need to go to the store for them to check the phone, but if the phone needs to replaced, I need to have insurance on account, even though nothing was done on my end to do ANYTHING to the phone! So I'm stuck with the phone that was sold to me in not working condition. Another issue, I was talking to the account specialist on may 24th to buy out phone on my other line and close it. I was told that the amount will be added to my bill in june(which is now, on the second billing cycle) however when I accessed my bill today, the amount for the phone is not added. I called the customer service, and I was told that it's not gonna be on this account, that it will be on my next billing cycle (which makes third billing cycle!). I told that once I pay off the phone I want to close the account. I have copy of the chat with the account specialist that told me otherwise, which now doesnt matter, because nobody is held accountable for their words!

Okay so unfortunately I broke my samsung s8 I had a back up phone s7... like 4-5 days ago the people at the sprint store were nice enough even though my brother is the account holder help me out but today when I got my s8 back fixed they decided that they can't help me out and the manager pretty much told me to go [censored] yourself go call sprint... disrespectul motherfuckers
I'll go to a company that will value me as a customer

I called to June 19, 2019 to have my service restored, after I made a payment on June 17, 2019, I was going to pay the balance on June 27, 2019, but I never made it that far when the CSR told me that I have to pay the balance of 259.00 for her to do that. I've been an advocate and a loyal customer of Sprint for 20 years. I recently decided to go to college and get a degree which means I've had to lighten my work schedule a little, in doing so that means my pay has been reduced a little, and dispite of how much money a person may or may not have does not mean they should recieve the en personal treatment from a company that they have patronized for 20 years There are a multitude of cellular company that I could patronize, but I choose to stay a Sprint, cause I love the srevice, but lately I've had my doubts of staying. I'm a Directv customer which is an ATT company I could easily switch and bundle my service for on bill which is convenient for me, now explain to me why would I stay with a conpany that treat a customer of 20 years like the don't matter. You've been talking about satisfaction lately on all your commercial, well I guess that only applies to new customers.

Here we go again, Sprint lied to me again I got my bill today. Of course I looked it over & over & over when I set up with auto pay they told me it would take off $30.00 a month. It did it until this month now it was only $20.00 . So once again I called and told Mary that answer the phone about what happened. She looked into it she came back and told me it was $5.00 off per phone. I said that's not what I was told. I was told $30.00 a month off per month not $5.00 per month. I said forget once again Sprint screwed me over again. I have only have one phone that has a lease on it. Once that's paid off I'm gone. I'm so tired of all the lies that Sprint has told me over the years

On 06/13/2019 I called sprint customer service a total of 3 times. The first time I called I was on hold for over an hour to speak to a supervisor in regards to 3 devices that are on my bill that I don't have. When I spoke to a supervisor she placed me on hold for over 30 minutes and disconnected the call. I called back and was on hold for another 30+ minutes just to get a representative that rerouted me into the queue. I called back and was on hold for another 30 minutes, explained my situation and was transferred to a supervisor, while on hold the call disconnected again. I've been paying for these 3 devices for well over a year and each time I complain they "resolve the issue" just for it to appear the next month. I've tried to go to their website who refers me to call in. When I do call in I cant get anyone on the line, to make matters worse my bill is over $900, now when I call in I get a nasty message saying " we see you've called multiple times and there is no reason to continue calling. you can manage your account by making a payment through XYZ methods" Sprint is unbelievable and they've been taking money from me for way too long for devices and services I don't have. I've provided them with proof and they refuse to fix the issue.

6/11/2019 that morning I got on the sprint app to cancel a payment arrangement that I thought I had because my bill was going to be late and didn't have the money in my account to cover. An agent put me down as promise to pay inwhich I did not give her permission to put down for me, but she had told me to call or chat to cancel later to pay a small amount and arrange a payment again which sprint has done many times for me in the past. This morning I chatted with an april and said no problem its cancelled then I asked why is my account up to almost 400.00? She said well we added 100.00 from a February bill that was not paid and now you owe 373.00! The app never showed this on my phone and all the agents I talked with to do the payment plans never mentioned a balance from february period. Now she transfers me to a MarkPaul L that tries to offer me free hulu and 500 hot spot after the 373 is taken out. I said that nobody told me about this late amount I was told I was up to date with my bill finally and now its up again. He said well if you dont pay your service will be suspended and you will pay the amount on the lease of your other phone in a threat because I didn't have that amount of money to give. Im asking to have that amount taken off because I was never told about this at all in 3 months by any agent and this has happen to me before in 10 years Ive been with sprint. Ive never been threatened to cut my service off as well. I have the screen shots of the chat on my phone that I can down load he never answered after I told him I was sending to corporate on what I was told and the amount added to my bill all of a sudden after 3 months

I upgraded my iPhone to and iPhone 8. I am leasing the Iphone 8 monthly for 18months with a buy out option of $25 month for 6mos at the end of my lease. During the check out process the sales associate offered me a free iPad. I was skeptical but listened to his pitch. He as well as his manager assured me it was free, no out added fees for my bill. My higher self told me that sounded to good to be true. I told them that I really didn't need an iPad but if it really was free why not. They both told me my first bill would look a little higher but then by the second bill it would balance out. Both assured me the amount that was printing up on the contract would be adjusted to reflect the free iPad by the 2nd billing. Of course, now that I have received the 2nd billing, the charge for the iPad is still on the bill as well as a charge for data. When I have confronted customer service they say they never had a promo like that I'd need to contact the sprint store that made the sale. When I spoke with the salesperson as well as the manager. Both deny every saying I would get a free iPad. The salesperson claimed he would have explained everything in detail to me and if I want he will go over my bill. That would be pointless as the bill is clear what is not clear is why the sales associate and manager told me it was free. In doing some research online apparently I am not the only one that was caught in this scam. I don't know if it's a commission thing that would prompt your salespeople to scam customers, or if they miss understood their own stores promo. But non the less I'm stuck with an iPad I do not need at a cost of approximately $450 and a service plan of $15 month for the next 2 years. What a very sad situation, I have been a sprint customer for over 10 years. Sent business your way and have always spoke highly of your company. Sadly that must change and when my contract is over I will leave your company. My option to leave now would cost me another $800, horrible! But that's ok, gives me 2 years to discourage people from joining sprint.

My phone was cutt off due to the end of my billing cycle... Funny thing my bill was not past due, but yet here I am fighting tooth and nail to get my service back on. I had a representative tell me on the phone they had no cooperate number! Even Rick (one of your Sprint managers) backed up the representatives' statement. This was about day 3 or 4 without service; at this point Im in tears and already spoke to 4 people on the phone and 3 different people at your store. My line of work requires use of my phone at all times... Because of your network or employees lack of communication and/or organization I will not be expecting my usual income for the month because I was not able to get in contact with either of my bosses whome were out of state for a conference meeting... To sit here typing is just as much a problem as it is time consuming. So, Sprint please explain to me how you can fix my problem?
Sincerely,
Your customer

July 2018, we entered into the LOGO program for 2 lines on my account. We've called multiple times and done the chat via the website twice. All representatives have assured us a resolution including credits. My June billing cycle just posted and no resolution yet as promised. I will be proceeding with litigation if this is not resolved. 12 months is too long! I'm owed over 350.00 in credits at this point!

worst phone provider I have ever had. service is terrible. calls drop constantly, text wont go through, quality of signal and hearing on phone is horrible. crackling and static is horrible. have been on phone with sprint for months and they will get back to me with a solution within 48 hours and yet nobody has ever called back and service still sucks. don't ever use sprint. they over charged me the first month and have admitted to it and yet no credit for the 31.25 extra I paid. I will be filing a lawsuit against them.

Where to begin! First, I started having issues with my samsung 10s+ immediately after receiving it. I called and was given the run around.
I was told on april 1st (april fools day) to take the phone to the local sprint repair store. I did. As I walked in I was told by a sales grunt (commission paid) that they couldn't help and that a "patch" would be sent out to me via text or email within a few days to repair the issue.
Never received it. He blew me off because there was no money to be made from me.
They I again called sprint only to be told that there was a software issue that samsung had created and sprint was replacing the phones.
I was told both via voice and email that I should expect the replacement phone within 2 to 3 business days. Not!
When I followed up on the 17th of april I was told it was on back order and I would receive the phone 7 to 10 business days. When I called on the 7th day the woman was rude and told me it hadn't been 10 days and not to bother calling before friday.
Then on the 20th, 10th business day I called and was told the insurance company hadn't even received the notification to replace it. It was on a backorder with no idea when it would be delivered.
I was speaking to "steve" sr606306. He said he would call the local store and see if they could replace the phone. I was placed on a hold and when "steve" came back he said he spoke to the store manager and was told to have me come to the store for the exchange. I drove 25 miles to the store.
Was greeted again by, yet another rude and obnoxious sales grunt who told me nobody spoke to anyone from sprint about my exchange and that even if that were true why would the store exchange the phone for one he could sell and make a commission on? Really? Really?
I asked to speak to the store manager jordan brown (1729 west new haven avenue melbourne florida 32904). He came out from the back of the store charging at me and said he never told "steve" anything about having me come in and replacing the phone. He got nasty to me and said the same thing, we don't exchange phones. How would "these guys" get paid? I can't believe you have someone that indignant working for you!
I suggested I call sprint back again and I did so. I spoke to "william" conversation #[protected] who asked to pass the phone back to "jordan brown". The two spoke for a few moments. Then "jordan" tossed the phone back to me and said "here, he wants to talk to you. I'm not replacing the phone"!
I spoke to william and he said he thought the store manager was wrong but he couldn't do anything. I was passed on to hi supervisor, brianna #i1768349827 who only complained to me about her having to take calls from upset people. She might want to consider a new job!
She told me she couldn't do anything. Then she suggested I call samsung, perhaps they could do something. She gave me the phone number.
I called them only to be told that sprint was having the issue, not the all carriers, only sprint.
Here I am, a customer since 1998 although your records show 2001 (you were nextel and I was a customer of theirs) and all I get is to be talked to, lied to, told to drive 25 miles to a store only to be verbally abused and beat up!
And, to top it all off, one of your employees said they would credit my account for $25 for my "loyalty".. Really? $25?
I cannot leave my home unless I find a wi-fi connection so my phone will work. I can't go do my job which is outside sales because this phone is my business. I can't miss calls, texts, emails.
I must get away from you! I've been treated so unfairly and rudely and nobody seems to care.
Wonder if verison takes care of their customers the way you do?
[protected] jeffrey downs 1030 luminary circle #101 melbourne fl. 32901
I doubt if I will get a call back or real response, only an automated response. Again, nice touch with your handling of your customers!

I was not satisfied with Sprints service so I wanted a change. Talked to AT&T about their service. AT&T sent a sim card told me that they would transfer my phone over to AT&T this was on 25 April 2019. sprint agreed that I owned the phone paid $308.00 also paid the monthly payment $79.28. but they still have a block on the phone where I cannot transfer service and have no service since 25 April 2019. I also I went to a Sprint store in Hammond La. on W. Thomas St on 27 April 2019. they refuse to help me said call customer service. I told them I spent several hours with them on the phone but, they didn't care so I walked out of Store with no phone service. I will tell you this I will never ever use Sprint service ever again and tell everone I know don't use sprint. my resolution is give me my money back or let me transfer my services on this phone this is extortion. if they return my money I return this phone.

I have been with Sprint for over 20 years now. On April 10th, 2019 my service all of a sudden stopped working at my job. I have had the service at my job for many months now with no issue. When I called customer service, they told me there was something wrong with a tower in the area. It is now April 24th. 2 weeks and nothing done? This is an office park where I'm sure many other use Sprint and are having the same issue. I HAVE to have my service on while at work because I'm a Mortgage Banker. Clients, Realtors and partners can't even text me. If my kids have an emergency, I won't know about it. I was told to try several "work arounds" and none of them worked. Several of my co-workers with VERIZON have no issue at all. If this doesn't get resolved immediately, I'm gone. How can your service be getting worse while every other company's is getting better and better? Resolution is to fix the tower that's been "messed up" for weeks now. Also filing a complaint with the BBB at this point. Absolutely ridiculous and unacceptable.

I've been with Sprint for over 13 yrs. I've always been able to talk on the phone and send a message simultaneously. Since getting the Note 9 in Sept 2018, I am unable to use the feature because it was removed from service due to some issue with the phone model. I use my phone for business and this is not workable for me. I'm stuck and very disappointed.

What a joke. I called up sprint before going on a cruise because i never had been on a cruise before. I made it a point that I didn't want to be charged a penny. I got a boom and surf package from royal Caribbean to avoid any fees. I did
exactly what sprint said to do and then your international dept called me saying i owe almost $600. I disputed it and you still charged me.

I recently upgraded a phone this month and added an extra line to our plan and then you do this to us?

If this doesn't get resolved and taken off our bill we are canceling our account with you immediately.