Ss396
Reviews and Complaints

I recently made a purchase on ss396.com for a complete interior for my 63 Nova. The website indicated that everything was in stock, so I was excited to receive my order. I ended up spending over $1100, which was a lot of money for me. However, the very next day, I received an email stating that the rear seat cover in the kit was on back order. I was a bit disappointed, but I figured that I could wait for a while and it would eventually show up. Unfortunately, that was not the case.

For the past 8 months, I have been sending emails to their customer service department every month, asking about the status of my order. Each time, I receive the same response - that it will be another month before the seat cover is available. I have been patient and understanding, but it's been frustrating to wait for so long.

To make matters worse, ss396.com recently got a seat cover in their inventory that would work for my car, but they want me to pay the difference. After waiting for 8 months, you would think that they would be willing to work with me and provide the seat cover at no additional cost. But no, they are insisting that I pay more money.

I have to say that my experience with ss396.com has been disappointing. The customer service representative I spoke with, Kim, was kind of rude. I understand that they are busy and dealing with a lot of customers, but it would be nice if they could treat their customers with a bit more respect.

Overall, I would not recommend ss396.com to anyone looking to purchase car parts. While they may have a good selection of products, their customer service leaves a lot to be desired. If you're looking for a reliable and trustworthy company to buy car parts from, I suggest looking elsewhere.

This company, Ss396, is not the best in my opinion. I had a really bad experience with them from the beginning to the end. I had to cancel most of my order because of the issues I faced. When I first called them, I spoke with Bob, who was not helpful at all. He told me that all the parts I needed were in stock with them or dynacorn. I was happy to hear that, so I placed my order online. However, after a week, I didn't get any update from them, so I had to reach out to them. They then told me that more than half of the parts were out of stock. I had to call them back three times before I spoke to someone who knew what they were doing. This employee verified that the parts were in stock with their distributor.

I finally received my first delivery of the parts that Ss396/ground up had in their warehouse. However, when I opened the package, I noticed that two items were missing from the packing slip. I had to contact them again, and they told me that the remainder of the order would ship in 3-4 weeks from dynacorn direct, even though they were supposed to be in stock. I waited for over 4 weeks and had to reach out to them again. They came back with another 3-4 weeks with no explanation or apology.

I have never received such bad customer service from an automotive parts company before, especially on a $4500 order. It was really frustrating to deal with them, and I wouldn't recommend them to anyone.

I recently had an experience with Ss396 while trying to purchase some bumper brackets for my 1969 el Camino. I placed my order online and then called back just five minutes later to add some parking lot lenses and gaskets to my order. Unfortunately, I was told that my order didn't qualify for shipping, but the lady on the phone was kind enough to offer me a 10% discount to cover it. I was grateful for the offer and said thanks.

However, when I received my parts seven days later, I was disappointed to find that they were the wrong parts and there were no parking light lenses or discount included. I called the next day to let them know about the mistake, but the person I spoke with asked for pictures to confirm the error. I sent them right away, and he received them while we were still on the phone. He said he would send them to the warehouse and told me to wait for someone to call me back.

I asked about my missing parking lenses, but he asked who I had spoken with previously. I didn't have a name, so he said he couldn't do anything for me and that I should just order them again. I was frustrated, but I waited for someone to call me back. Unfortunately, nobody did, so I called again the next day.

I was on hold for 35 minutes before finally speaking with someone who opened my file and put me on hold for another 10 minutes. When he came back, he said they would send me a label and ship the correct parts once they received the wrong ones. I asked why they were waiting to send me what I had already paid for, but he said they would bill me again for the correct parts and then refund me for the wrong ones once they received them. I was frustrated and asked why I was being penalized for their mistake. In the end, I cancelled my order and asked for a label to return the wrong parts.

Overall, my experience with Ss396 was disappointing. While the initial offer of a discount was appreciated, the mistake with my order and the lack of communication and follow-up left me frustrated and dissatisfied. I hope they can improve their customer service in the future to avoid similar situations.

I recently had an experience with Ss396 and I have to say, it was not a pleasant one. I was in need of some parts for my 88' Monte Carlo and decided to give Ss396 a try. Unfortunately, I received parts for a 70's Camaro instead. I understand that mistakes happen, but what really bothered me was the way the reps handled the situation.

When I called to inform them of the mistake, I was met with resistance. They were insistent that I send the incorrect parts back, but didn't seem too concerned with correcting my order. I was asked to send photos of the incorrect parts and all labeling on the parts, which I did. After requesting to speak with a manager, I finally spoke with Kim who informed me that the parts I ordered weren't even in stock and that there was an error at the warehouse.

Kim instructed me to ship the incorrect parts back using the provided shipping label and to call back once they received the parts to receive a refund. I followed her instructions and shipped the parts back, but was surprised to find out that I had to wait 1-2 weeks for them to receive and inspect the parts before I could receive a refund. This was the first time I had ever heard of such a return process.

I tried to explain to Dan, a customer service rep at Ground Up SS396, that I had deadlines to meet and that the return process was inconvenient for me. However, he simply replied with "that's not our problem". I spoke with 4-5 reps at Ground Up 396 who all seemed to have the same attitude - they didn't care if I ever shopped with them again.

Overall, I was disappointed with my experience with Ss396. I wish I had seen the reviews before I made my purchase. I wouldn't recommend them to anyone. It's clear that they don't care about their customers, their products, or the reputation of their company.

I paid a heap of cash to Ss396 for two complete rebuilds from the ground up. Was waiting on some parts that never came, and it turns out they said they shipped it and didn't process it properly for drop shipment. Instead of making things right, they could have rushed the delivery, but that didn't happen. I'm a bit bummed out to later find out that some of the parts I bought can be found elsewhere for a better dollar. I gotta say, ss396.com, you've lost my loyalty, even though I spent lots of cash.

I ordered a carpet for my Chevelle from ss396.com because I had a car show coming up. I made sure to place my order in plenty of time to receive it before the show. However, when the package arrived, I was sorely disappointed to discover that they had sent me a carpet meant for a Nova, and not even the right color! Talk about a frustrating inconvenience!

To make matters worse, when I contacted their customer service about the mistake, they made me jump through hoops by sending me a return label and forcing me to drop it off at a UPS location. This was such a hassle and it really put a damper on my excitement for my upcoming car show.

I had to wait for them to receive the incorrect carpet back in their warehouse, and only then would they ship my correct order. Needless to say, it put a serious wrench in my plans and I was very unhappy with how they handled this situation.

It's disappointing to have such a negative experience with a company, especially when you're counting on them to deliver quality products in a timely manner. Sadly, I will not be ordering from ss396.com again in the future. I'll take my business elsewhere and hope for a more positive experience next time.

I got my eye on Ss396 for sometime but decided to order only few things from there last month. I grabbed a brake conversion kit, and some smaller items such as key and ignition. I placed my order excitedly on June 8th and awaited eagerly. But unfortunately, things didn't go the way I expected them to be.

After waiting ten long days, I got an update from them that the items will be sent fourteen days after. Well, that sounded steep but I stayed hopeful. I mean, these are premium products, right? But just when I thought things couldn't get worse, they did! I called after the waiting period and guess what? The item was now on back-order. They told me that it will now be sent out on July 14th, I mean holy cow!

It was so frustrating to have to wait so long for something I really had my heart set on. I could have spent my money somewhere else and I could have got it a whole lot quicker and the worst part is that they didn’t even offer me any incentive for the trouble I had to go through.

I was so disappointed, and to say the least, not impressed at all with the whole experience. Ss396 needs to improve their services especially when it comes to delivery times, and given that this product wasn't covered under free shipping, I won't be spending another dime with them in the future.

I recently ordered some fenders from Ss396 and gave them all the necessary information needed for my order. However, I had to wait for the shipping charge information. Once I received it, I emailed the company to confirm that I was okay with the charge. They immediately replied and requested that I call and provide my credit card information.

I was taken aback because I had already given my card info during the ordering process, as well as my phone and shipping address. In fact, I was looking at my account page, which clearly indicated that I had already made the payment and my bank account showed the payment as "pending."

Despite all of this, Ss396 insisted that they did not have my credit card information and threatened to withhold shipping if I didn't call and give it to them again. I was frustrated and ultimately decided to cancel my order.

To my surprise, three days later, my bank account still shows the payment as pending. It is clear to me that Ss396 was not truthful and were requesting my credit card information for no apparent reason.

I urge all potential buyers to be careful when dealing with this company. My experience was unpleasant, and I have no intention of doing business with them again. Buyers beware!

I recently had a not-so-great experience with SS396. I purchased an oil fill tube from them, but unfortunately, it was .010" smaller than the intake hole that I have. I was told by the customer service representative that I would have to pay for shipping to return the item. I expressed my displeasure with this policy, but the rep, Dan, didn't seem to care and actually hung up on me!

Removing the old tube was a pain, so now I'm stuck without it until I can find a replacement from a different vendor. What's worse is that SS396 charges high shipping costs, but won't even send a return label. This just seems cheap to me.

To add insult to injury, the part I received wasn't even of great quality. In fact, it was made in Taiwan, which is known for producing cheaper products. As a business owner myself, I know the importance of customer service and keeping customers happy. Unfortunately, it seems that SS396 doesn't share that same value.

In conclusion, I have to say that I cannot recommend SS396. Their customer service is lacking, and the quality of the parts they provide is not up to par. I think it's best for buyers to spend their hard-earned money elsewhere.

I recently made a purchase from ss396.com and it wasn't too great of an experience. I ordered a small fuel filter that was only 3 inches in length and practically weightless. However, shipping cost me a whopping $17.69 and to make matters worse, it was sent via UPS ground which meant I wouldn't receive it for over 2 weeks - can you believe it?

I reached out to their customer service to express my frustration but they were disappointing in their response. Instead of addressing my concerns, they tried to justify their high shipping cost by saying they have overhead to pay. I wasn't buying it and let them know that their invoice clearly stated "Shipping" and not "Shipping and Handling" or any other added fees. It was just too much for a small item and I felt ripped off.

Overall, I would not recommend buying from this company. If you have any issues, their customer service team is not helpful at all. With so many other options out there, it's just not worth the hassle and frustration dealing with ss396.com. So save yourself the trouble and look elsewhere.

I recently purchased a dash pad from ss396.com, but I was disappointed to find out that it didn't fit my car and it had a noticeable defect. When I contacted the company about these issues, they refused to provide me with a return ticket. After some back and forth, Tiffany assured me that I would receive a full refund for both the part and shipping costs if I shipped it back myself.

However, despite waiting for a response from ss396.com, I didn't hear anything from them. I decided to email Tiffany, but she claimed that she didn't see any mention about refunding my shipping costs. I reminded her of our conversation and our agreement, but it seems like my efforts were in vain. It's been a while and I still haven't received any return on either the part or shipping costs. This experience has left a bad taste in my mouth and I wouldn't recommend doing business with this company.

Honestly, it's pretty frustrating to have to deal with a company that doesn't stand behind their products or seem to care about their customers. I just want to warn others before they potentially make the same mistake I did. Hopefully, this review can save someone from wasting money and time.
Sincerely,
Dale Wolfkill

I have been dealing with Ss396 for almost three months now and it has been a real struggle. I ordered a complete interior kit which included door panels. However, I was not informed that the door panels were on backorder. When I asked about them, they said they had sent me an email about it, which I never received.

They told me that the door panels should be in within a week or so and that they would send them directly to me. That was six weeks ago and I still haven't received them. They now say they will be in around June 16th, 2021. I had a deadline to deliver the car by June 1st, which is why I ordered the kit back in February.

I am very disappointed in this company and will not be purchasing from them again. I would rather pay more and be sure to get my items than order from them and not receive them. To make matters worse, they still show the items as being in stock until you order them and then they tell you they are on backorder, all while keeping your money.

I have been waiting for a refund for the door panels for two weeks now and still have not received it. This has been a frustrating experience and I would caution anyone against doing business with Ss396.

Ordered more than $2,000 worth of parts from SS396 and paid a whopping $550 for shipping. My preferred supplier, Summit Racing, did not have the parts I needed in stock and would not be able to deliver for a couple of months. So, I chose to go with SS396 and paid the high shipping fee, thinking I can get the much-needed parts faster. I called twice to make sure that all parts were in stock and available before placing my order, and I was told that they were by two different representatives. I also received a quote of $300-$350 for shipping at the start.

However, when I confirmed my order, the shipping cost was now $550. I proceeded with the order and was told that the parts would arrive in 3-7 business days. I was charged almost $2,500 on my credit card and received confirmation that all parts had been shipped. But after 6 days, I inquired about my order and was informed by an employee that it hasn't shipped yet. Upon checking, two of the parts I ordered were actually not available.

To make things worse, the customer service representative I spoke with had a lack of concern regarding the mess up. When I asked about the shipping charges, he told me it would stay the same and that he couldn't do anything about it. He just brushed off my concern about two major parts missing and their company's mistake. I asked to speak to a manager, talked to a customer care lady, and got a $140 shipping discount. But I still had to order other parts from somewhere else and pay a minimum of $250 due to oversized shipping size.

I already received confirmation about the shipment of all parts, but two of my orders were left out and now it would cost me more. It took 10 more days to get my refund on my credit card. I was disappointed with how my order was handled. I wanted the convenience of a one-stop-shop to buy all my parts for my 1966 Chevy II, but there are other places out there that sell Nova parts. For example, J&W Nova just verifies and ships parts, then charges the credit card for verified items.

I recently made a purchase from Ss396 (ss396.com) for item # DPC858, a pump to carb fuel line for my new style Holley carb with 3/8 inlets and 8 5/8 spread between inlets. I found this item advertised on page 117 of their latest catalog. However, when I received my order, I was disappointed to find that they had sent me item # FPC69ZZ instead. This item is meant for 5/16 lines with a 9 3/8 spread, which is not what I needed.

When I called to inquire about the mix-up, I was told that I had received the correct item. This was frustrating, as I had specifically ordered the correct item and had even double-checked the catalog to ensure that I was getting the right one. Despite this, I was given a RMA number to return the item at my own expense.

This experience left me feeling disappointed and frustrated with Ss396. It's frustrating to see companies selling parts that they clearly know nothing about. As a customer, I expect to receive the correct item that I ordered, and I shouldn't have to pay for their mistake.

Overall, I would caution others to be wary when ordering from Ss396. While they may have a wide selection of parts, their lack of attention to detail and customer service leaves much to be desired.

I was so excited to receive my order from Ss396.com in such a quick delivery time. I had ordered gauges that convert from noid lights to gauges, but unfortunately, I was extremely disappointed to find out that the gauges they sent were too large to fit in the factory housing. It was a catastrophic moment for me. In order to install the new gauges, I had to destroy the back of the cluster. I really wish that this information was included on the website, so that buyers could be aware of this issue before making a purchase. So, if you're thinking about buying these gauges, be warned that you will have to destroy the back of your cluster to install them. Despite this issue, I have to say that the quality of the gauges themselves is excellent. They look great and work perfectly once installed. Overall, I would recommend Ss396.com for their quality products, but just be aware of this issue with the gauges.

I paid a heap of cash to Ss396 for two complete rebuilds from the ground up. Was waiting on some parts that never came, and it turns out they said they shipped it and didn't process it properly for drop shipment. Instead of making things right, they could have rushed the delivery, but that didn't happen. I'm a bit bummed out to later find out that some of the parts I bought can be found elsewhere for a better dollar. I gotta say, ss396.com, you've lost my loyalty, even though I spent lots of cash.

I recently had an experience with Ss396 and it wasn't the best. I ordered a rear deck repair panel for my Chevelle and was promised free shipping. However, the next day I received an email saying that the item was out of stock. I was disappointed, but what really bothered me was that the website now said the item was not eligible for free shipping or any discounts. This was not mentioned when I made my purchase.

I'm not sure if Ss396 is intentionally trying to sell parts they don't have in stock or if they just don't want to honor their promotions. Either way, it's frustrating for customers like me who are trying to restore their classic cars. To make matters worse, the item I ordered was a freight shipment which could cost up to $200. That's a lot of money for a small repair panel.

Overall, I would caution anyone considering purchasing from Ss396 to be wary of their promotions and stock availability. It's important to do your research and make sure the parts you need are actually in stock before making a purchase. While I understand that mistakes can happen, it's disappointing when a company doesn't take responsibility for their errors and instead tries to pass the cost onto the customer.

I ordered a carpet for my Chevelle from ss396.com because I had a car show coming up. I made sure to place my order in plenty of time to receive it before the show. However, when the package arrived, I was sorely disappointed to discover that they had sent me a carpet meant for a Nova, and not even the right color! Talk about a frustrating inconvenience!

To make matters worse, when I contacted their customer service about the mistake, they made me jump through hoops by sending me a return label and forcing me to drop it off at a UPS location. This was such a hassle and it really put a damper on my excitement for my upcoming car show.

I had to wait for them to receive the incorrect carpet back in their warehouse, and only then would they ship my correct order. Needless to say, it put a serious wrench in my plans and I was very unhappy with how they handled this situation.

It's disappointing to have such a negative experience with a company, especially when you're counting on them to deliver quality products in a timely manner. Sadly, I will not be ordering from ss396.com again in the future. I'll take my business elsewhere and hope for a more positive experience next time.

I gotta say, my experience with Ss396 was a bit of a rollercoaster ride. At first, I was pretty ticked off because my order wasn't shipping and I had no idea why. I mean, come on, isn't it common sense to let your customers know if there's an issue with their order? But nope, I had to call customer service myself to find out what was going on.

Turns out, my order couldn't be shipped until I verified my info and address. Okay, fair enough, but why wasn't I told this in the first place? It's not like I was trying to pull a fast one or anything. I just wanted my dang order!

Anyway, I called customer service and spoke to a lady who was actually pretty helpful. She got everything sorted out for me and my order finally shipped. So, while I'm still a bit miffed about the whole situation, I gotta give credit where credit is due. The lady I spoke to was a real lifesaver.

Overall, I'd say Ss396 is a decent company. They've got some cool stuff on their site and their prices are pretty reasonable. Just be prepared for a bit of a bumpy ride if you run into any issues with your order.

I got my eye on Ss396 for sometime but decided to order only few things from there last month. I grabbed a brake conversion kit, and some smaller items such as key and ignition. I placed my order excitedly on June 8th and awaited eagerly. But unfortunately, things didn't go the way I expected them to be.

After waiting ten long days, I got an update from them that the items will be sent fourteen days after. Well, that sounded steep but I stayed hopeful. I mean, these are premium products, right? But just when I thought things couldn't get worse, they did! I called after the waiting period and guess what? The item was now on back-order. They told me that it will now be sent out on July 14th, I mean holy cow!

It was so frustrating to have to wait so long for something I really had my heart set on. I could have spent my money somewhere else and I could have got it a whole lot quicker and the worst part is that they didn’t even offer me any incentive for the trouble I had to go through.

I was so disappointed, and to say the least, not impressed at all with the whole experience. Ss396 needs to improve their services especially when it comes to delivery times, and given that this product wasn't covered under free shipping, I won't be spending another dime with them in the future.

So, I had a bit of a problem with my PS conversion kit from Ss396. They sent me the wrong fitting, which was a bit of a bummer. I spent a good couple of hours on the phone with tech and customer service trying to sort it out. I even sent them a couple of emails with pictures to show them what was going on. But, unfortunately, they told me that I would have to buy the part that they sent wrong. It's only a $12.00 part, but still, it's the principle of the thing.

I mean, come on, any decent customer service would have just sent me the right part and admitted that they made a mistake. But no, they're still dragging their feet on this one. And, honestly, it's really disappointing. I spent $910.00 on this kit, and I feel like I'm not getting the service that I deserve.

It's a shame, really, because I was excited to try out some of the other parts that Ss396 has to offer. But now, I don't think I'll be giving them another chance. You only get one chance to make a first impression, and they blew it. So, if you're thinking about buying anything from Ss396, I would definitely think twice.

I gotta say, I wouldn't recommend Ss396 to anyone. They've been giving us some real attitude lately, and their customer service is just plain bad. We ordered a part and they sent us the wrong one, even though we sent them an email to cancel the order once we realized the mistake. But they just kept sending it anyway! When we finally got the part and called to complain, they told us we had to pay for shipping to send it back. And we've spent a ton of money at this place over the years, too! It's just not worth it. We'll be taking our business elsewhere from now on.

Ss396 sucks! I recently ordered a part from them and it never showed up. I tried emailing them twice, but no one bothered to reply. And when I called their customer service, I just got stuck with people who have no idea about customer service. They couldn't even explain where my part was. I'm still waiting for my refund and I don't think I'll be getting it anytime soon.

Honestly, I should have known that Ss396 was a scam from the start. Their website looks like it was made by a kid in their basement trying to earn some extra cash. And don't even get me started on their prices. They charge an arm and a leg for parts that don't even work!

If you're thinking about ordering from Ss396, take your money elsewhere. Don't make the same mistake I did. There are plenty of other sites out there that actually care about their customers and provide quality products. Ss396 is clueless when it comes to customer service, and they'll just take your money and run.

I recently purchased from Ss396 and while I received half of my order on time, I am still waiting for a console that I ordered back in November of 2021. It's almost February of 2022 now and I'm starting to get a little antsy. Overall, I would say my experience with Ss396 has been only half pleasing.

I was really excited to purchase from Ss396, especially since they had such great reviews online. When I received the first half of my order, which was delivered on time, it was like Christmas had come early! But then I started to get worried when I didn't receive the rest of my order. I reached out to customer service and they said it was on backorder, but they didn't have any information on when it would be back in stock.

On one hand, I appreciate that Ss396 was honest about the issue and didn't just string me along. But on the other hand, it is frustrating to not have a concrete timeline for when I can expect the rest of my order. I'm hoping it will arrive soon because I was really looking forward to getting that console!

Despite this hiccup in my order, I still think Ss396 has a lot of great products to offer. They have a wide selection of items, especially when it comes to car parts and accessories. If you're in need of something specific for your car, they likely have it! The prices are also very reasonable, which is a huge plus.

The only thing that I hope Ss396 improves on is their communication with customers. While they were upfront about the backorder issue, it's been frustrating to not have any updates on when I can expect my order. It would be great if they could be more proactive about updating customers on the status of their orders.

Overall, I would recommend Ss396 as a good place to purchase car parts and accessories. Just be aware that if something is on backorder, you might be waiting a while!

I gotta tell ya something, Ss396 is a total disappointment. I mean, I tried to return a product according to their rules but I just keep getting excuse after excuse. And let me tell ya, the returns employee, she ain't got no customer skills at all. It takes her a week just to reply to my email. And get this, she don't even know where the returns are in the facility! What kinda organization is this? A dump, that's what it is. Don't waste your time with these guys.

Yo, gotta give my two cents about Ss396. I ain't got no Nova, so I don't know if they meant to put NOVA or made a mistake. Anyway, got an email saying it would take 15 days to receive my order, and that's not cool. I want a return instead. They got my part, so they better get on it quick.

Racing or their website ss396.com!

I gotta tell ya, I had an experience with Ss396 that left me feeling pretty frustrated. I put in an order for some parts and after waiting for what felt like an eternity, I still hadn't received anything! I couldn't get a response from anyone either, no matter how many voicemails I left. Can you believe that?

After all that hassle, I decided to cancel my order. But did they make it easy for me? Oh no, not at all! They said it would take a whole 7-10 days to refund me for parts that they never even shipped out. It was a real bummer, let me tell you.

At that point, I was pretty excited to find out that Summit Racing had the same product in stock. I went ahead and ordered it from them instead and guess what? It's due to arrive this Wednesday! Can you believe it? I'm so stoked!

Anyway, while I'm not one to bash businesses, I really feel like I should warn people not to order anything from Ground Up Racing or ss396.com. It just seemed like such a huge mess and a waste of my time. So yeah, just a friendly bit of advice from someone who's been there.

This place ain't for me. The catalog ain't clear about what rides their parts fit on. The website ain't no good either. When you gotta return a part, they don't give back the shipping cash. And dang, sometimes it cost more to send it back than it did to get it. They're slick too, they don't give the right weight to the shipping company and make out. I don't think they play by the rules, so you might wanna bounce on outta here.

But, after a few weeks of trying to get in touch with them, they finally got back to me and were able to get the correct part shipped out. It was a relief to finally have everything we needed for the restoration.

Overall, I would say Ss396.com has a great selection of parts for classic cars and they are easy to order from. However, their customer service needs improvement. It's a shame that it took so long to resolve the issue with the wrong part, but at least they did eventually correct it.

One thing to note though is that you really need to make sure you know exactly what you need before ordering, as they can be a bit slow to respond to inquiries. But if you have the right information on hand, you should have a pretty smooth experience ordering from them.

In summary, Ss396.com has the parts you need for your classic car restoration project, but be prepared for the possibility of some bumps in the road when it comes to customer service.

So, I got this email today from Ss396 (ss396.com). I mean, come on man! I never knew these guys existed before, and out of the blue, I get this spam email from them. I ain't even into muscle cars and stuff, so I don't understand how they got my email address and my contact details.

Anyway, the bottom line is that this kind of behavior ain't cool, dude. As a small business owner myself, I know that marketing can be tough, but resorting to spamming people like this is just unprofessional and unethical. It's like the Wild West out here, and we all gotta play the game clean and fair.

And to those guys at Ss396 (ss396.com), listen up. I reported this spam email to your email provider, and I'm gonna post a review about this unethical behavior wherever I can find. We all gotta do better in this world, and that's how we create a better tomorrow.

for it? You know what they say, "Fool me once, shame on you; Fool me twice, shame on me."

So let me tell you about my experience with this Ss396 website. I was looking to buy a harness for my ride, but when it arrived, it was the wrong one. So, naturally, I contacted their customer service to see if I could exchange it. They told me to call the shipping company and gave me an hour to ship it back. So I did, and I even paid for the shipping myself because I really needed that harness.

But then things started to get crazy. The company didn't want to pay for the shipping to send me the correct harness, even though it was their mistake. To make it worse, the cost of shipping back to them was more than the actual harness itself! I asked for a return label, but they said no. Can you believe that?

I was really mad about the whole situation, and when I talked to my car club about it, they said that they just had a meeting and decided that they wouldn't do business with Ss396 anymore because they were not being reasonable. And to be honest, I totally agree with them.

It's just not right that we have to pay for their mistake when all we want is the right product that we ordered. So I'm warning you, don't trust these guys. They may have some cool stuff, but they are not reasonable when it comes to customer service. And we all know that customer service can make or break a business. 'Nuff said.

i made a a couple of orders on Ss396.com and spent over $8000. im not completely satisfied with the experience though. i got some duplicate parts and i still havent received a few parts yet. They are pretty nice when youre first dealing with them but after that they dont really wanna work with you. their so called "three day policy" puts you in a situation where if you dont get all the parts you need, you cant put your ride together. i wont buy from them again, theres just too many places out there with better service. all i wanted was the parts that i ordered. i even offered to send back the duplicated parts but i was just told that thats just how they roll and thats their policy. i sent them pictures of what i got but they just didnt wanna help me out more.