Staples Connect
Reviews and Complaints

I haven’t seen a receipt and recycling credit in the app.

Tried calling the customer service number (the number was only given to me after I called the store. It’s not available in the app). I’m on hold for 40 minutes and counting.

So, I give up. Not worth my time to use this app.

Returned some ink cartridges to my local store and was made to signup for the new app. The sales associate put in my information except the password. Now when signing into this new app to see my rewards all I get is this account already exist message. I can not move forward to see my rewards.

This is by far the worst app ever developed. Staples should fire the development team with extreme prejudice. You can not add a rewards #. You must log in over and over again to see you account info even after being logged in. The guy at the highway exit selling used diapers has a better app.

I’m helping with a wedding and something was thrown onto me to get done in a short timeframe. Kaitlin was Amazing! She was beyond patient with me and helped me figure out how to make it all work. She even ran some sample prints until we had the look I was looking for. Great customer service.

I absolutely love using this app! I shop at staples frequently and love how helpful all the employees are. I just recently went to staples to get a Ethernet cable for my son and the price was 69.99 in store and online it was 24.99 the manager price matched it for me ! I would absolutely recommend everyone to shop at staples.

Takes forever to get signed up for. Needs to pop right up on the App Store, not a secret one. Just replace the other one with this one. Getting signed up is a headache. Way too much effort for just a $5 coupon.

Once it works though it’s decent.
Needs a dark mode, a way to search the site and make it easier to navigate.
It’s decent though.

App requires logging in or creating an account which is too long a process for most people (including me) to want to complete at the register.

I created an account once I got home and it keeps giving me an error when trying to link my Staples Rewards account. I know I'm entering the correct information.

Currently a lot of hassle for no reward.

Constant issues. Being signed out for no reason. Not recognizing account information (although it’s confirmed to work at store level). Seems like once again Staples paid the least amount of money for development and got a crap product.
Don’t use. Waste of time. In store coupons and deals are better then app deals anyway so the whole thing is completely pointless

Ever time I open this app, it says update to latest version. Yet, when I click on the update now button, it takes me to the App Store , which says “open”. I then deleted the app and reinstated it but it still said update! That’s not the only reason I gave a low rating. I’ve clipped. & saved digital coupons only to have them disappear before their expiration date. Terrible app.

There is still some of the same bugs whenever the in-app notifications pop up.

For example when a notification for classroom rewards pops up and I close it out, then click wallet, the screen is blank. I have to close out the app and reopen it. When I reopen the app, another message pops up asking to allow notifications.

The other bug is when clicking on wallet, the screen brightness goes up, but when you close out the app, the screen remains bright.

I buy alot of stuff for my home and small business from Staples. I downloaded the Staples Connect app when it first came out and it would not let me create an account. It asks to open a window to a browser (Safari), to which I reply yes. It opens Safari and then gives me a black Staples splash screen in the Safari browser. Then Safari hangs. Tried again today (11/21/2022) with the same result. Running IOS 16.1.1 on Iphone XR. I would not recommend this app.

The app overall works well. Nice the coupons are easily reviewed and used in store. The issue I have with the app is every time I open the app, it changes my screen brightness to near max. I have sensitive vision and do not use the bright setting in my screen. And the fact that this app changes my screen display brightness is annoying and too much control over MY phone.. I decide my phone settings are brightness, not any app. Because of this issue, I only check the app once or twice a month.

Dominick Mesiti recommended this app to me. I’m a teacher and he informed me all about the classroom rewards program. Dominick was patient and took the time to help me set up an account through the app. He’s an exceptional asset to the Staples company! Every time I go to the Fairfield store I look for him to assist me; knowing I’ll get the best help! Thank

The app is user friendly and I love how rewards can be earned and given to the school of my choice! What a great way to give back to the world of education.

Hello, I’m an associate at one of your stores and have been through the countless moments of having customers leave after realizing the process needed to sign in. For the sake of your customers time, please replace the initial “join now/log in” screen with the “join for free” button that appears once you finally open the wallet. This makes it simpler for the associate to direct the customer to the product we want to sell and it makes it 100x simpler on the customers who don’t have the time to create new passwords and for those who aren’t as tech savvy.

Staples web connect startup / create a new account / login for app procedure is way too cumbersome to tolerate. I have old one and will continue to use it, though cannot delete my new connect account just created as the delete my account totally locks up - can’t scroll down - can only see the top where it talks about some things that will be deleted. I thought it would be handy to have a barcode in app for clerk to scan at checkout (old app doesn’t have) to make it easier. —- It’s not easier for customers to have to install new app and either leave it running or login each time with a kludgey procedure. No thank you.

Since the app’s rollout, I tried logging into our business account to avail ourselves of the rewards we have earned. We have spent the majority of our supplies’ budget with Staples. I cannot log in - it says an account already exists with that information. Of course it exists. I am logging in not signing up. Today I spent over $300 and neither I nor the store staff member , Xavier, could log me in to my account to get to any rewards to reduce the cost of the supplies purchased. I tried explaining the app’s dismal failure to the store manager who really didn’t know what to say except “I’m sorry you’re having difficulty with the app.” I am not having difficulty with the app. I have an MS in IT. The app is badly designed and shouldn’t have been rolled out yet.

I was in a store and told that the app I had was wrong and I had to download this one for rewards. When I asked why there were two, the associate didn’t know and that is not their fault. So when I came to the App store, there aren’t just two, but THREE Staples apps… like, why? Anyway, I’ve used this particular app for about five minutes and it’s so unnecessarily tedious. I sign up thinking this would connect to my rewards account already, but then it makes me use my other Staples login to access that. After I input my phone number for verification, it makes me put in my email to what, verify my verification? Come on. Then, right after I said no to using my location it asks for my zip code and won’t let me continue unless I enter it. Then once you finally get in, it’s confusing as to what this app’s purpose is… just adding coupons? For shopping as well? I don’t want to wade through the mess to find out.
Please go back and re-think this and condense all the apps into ONE clean, streamlined, platform.

Session expires immediately after logging in causing an endless loop.

I’ve had the app 2 days and all it does is freeze up being Not to Use it

When I try to donate classroom rewards it doesn’t do anything and it freezes the app

Save $5 after spending $50. It’s just a waste of time. Let this company fade away already.

It forces my phone to full brightness just by opening the app. Makes me not want to open it.

Have been making sure password has numbers, capitalization and special characters. Still keeps throwing out the same error messages.

Tried opening while at the store. Does not open. Did not work for the cashier either. He was very sweet and was trying to help but nothing came up.

I just added this App 6/7/2022 and it refuses my ID, not an email address and it refuses to log me in. If I use my iPhone to login via safari it works

If you don’t use this app frequently, when you open it, it will take over a minute to load. Nothing beats waiting a minute in a busy line with everyone staring at you for the hold up.

I updated the app and all of my coupons disappeared! When I click on app it takes so long to login and then everything I had in there is gone! All my rewards my coupons etc. terrible app

Why can’t we have just one login? Now you have to have a login for your Staples account and a separate login for Staples Connect App… I’m not going to use this app, it’s just easier to shop on Amazon!

I can’t even enroll in rewards because the school search isn’t working.

Updated 3/8- Staples still has not fixed the school search issue. It has worked once but I cannot use it to donate my rewards.

Every time I try to log in it tells me it’s successful, then immediately after I get a message saying my credentials are invalid. Tried changing password 2x and each time the same thing happens. Giving up. ‍♀️

I want to love this app. There are tons of great features for a loyal shopper, but the app logs me out as soon as I log on. It says “session timed out.” I tried to delete and re-add it, be on and off wi-fi, and even change the password. Sadly, I can’t fix it.

This app absolutely stinks! After you time in your username and password and click log in. The app says login successful but then an error message pops is saying “invalid credentials “. It never gets passed the log in screen. If I could give this a zero star I would.

Why can’t I add my rewards number to the app in app? The app itself is great but just to add my rewards number I have to go out of app and fill out a contact us form. Such a roundabout method is archaic for a modern retail rewards system and distracts users from how good the actual app is.