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Five years ago I purchased Sterns and Foster Top of the Line Silver Dream mattress for $3400. Mattress Firm convinced me to spend top dollar to ensure I would get the BEST of Sterns and Foster Mattresses. Much to my chagrin, I agreed. Their strict policy of return made it impossible to return any product without severe penalties, so I continued sleeping at the bottom of the bed near the edge so I could wake up with minimal hurting. At first I thought it might be because I was getting near 50 and should expect aches. But every time I would travel and stay in Hilton's or Hampton's, I would wake with NO pain in any part of my body. Today I was in need of two more mattress sets to purchase for my daughter's new apartment. I called Mattress Firm and Sleep Experts. Both said they had stopped carrying Sterns and Foster for several years because Sterns and Foster were not backing their merchandise. Apparently the pillow top in the products were causing problems. So so UPSET...to know it was NOT me...but the product itself. Beware...and do YOUR research.
The complaint has been investigated and resolved to the customer’s satisfaction.
i USED TO WORK FOR THIS COMPANY Ever since Sealy bought them out these aren't the same mattresess< they are still hand made but not to perfection you're wasting your money buting one of these now. And themark up retain is almost 175% beware.
Could you return a car after 5 years? You have a warranty through Sterns and Foster (Sealy) for 10 plus years-use it. You'll get a new mattress-no business would accept a product back after 5 years of use. I cannot believe some things people cry about-get informed-strict return policy? You bought a warranted product.
Are you kidding? It took me 1 1/2 years of trying to get them to honor their 'warranty', and when we received the replacement mattress, it has now sagged on both sides where we sleep, in less than a month. So the 'warranty' replacement is most likely a refurbished, worn-out mattress. Some warranty.
Frankly you have no idea of the reality of dealing with a company that simply does not care, who builds low quality product, and takes any opportunity to avoid honoring their warranty in an honorable way. You need a dose of real life.
I purchased a Sterns and Foster Mattress within the last four years and I'm not able to find the receipt. Is there a way to track this because this was a very expensive latex mattress and I want it replaced.
I bought a Sterns and Foster Mattress. The mattress is sagging on both sides where my husband and I sleep. I am AGAIN for the third time waiting for a service man come to measure the defect. (third time off of work) Thank you PC Richards! The Sagging needs to be 1" before they will do something about their product. Last time it measured 3/4". My husband and I have our own valley between us and our upper bodies are laying in a hole. You would think we are above average weight the way this has worn. So how do you measure a mattress when the whole top is sagging? If I don't get satisfaction I'm going to court and this mattress will be going with me! Enough already they know about this problem and they are just hoping we give up! Will NEVER buy again a Sterns and Foster!