Stonemark Management
Reviews and Complaints

Legacy apt said my rental insurance had expire but it did not so they charged me 35 dollars for nothing. They took the money Nov4,2020

I have had a leak in my apartment the park at moss creek since July 4 and now there is mold in my apartment. I have no where else to go and management has not done anything to fix the issue. I am getting sick from inhaling mold and I am in need of help. I also have video evidence that I can't add because it's only accepting pictures.

My apartments air conditoner has not been working properly since May. I have contacted Stonemark Management about this issue and they have not gotten back in contact with me. I have also talked to the on site management and they have not fixed the problem. I can't continue to live in an apartment with temperatures above 85 degrees on a daily basis. Something needs to be done ASAP.

My air conditioning went out last August it is now May and I am without air. Ive complained several times and made attempts to get problem resolved. Ive emailed Stonemark and Boulder Creek without any response. I'm requesting rent concessions. My neighbors have working AC units and I don't its not fair that I continue to pay rent and don't receive adequate service. I've received several case numbers but no response.

My leasing office has told me that in order to renew my lease, my rent would be increased by $350.00! When I renewed my lease last year, the rent was increased $50.00.I am unemployed due to the pandemic, but I do pay my rent on time. I cannot afford to pay an extra $350.00. That is to the extreme. I cant understand why a company would be doing this in the middle of a pandemic! IF there's anything you can do, please help. These are hard times for everyone!

This company is HORRIBLE they do not keep up on the property AT ALL I've been going through the same issues for over a year! I've called corporate over 20 times during my stay here (The reserve at ridgewood) and have NEVER been contacted back they also raised my rent $310 when resigned the lease that they started requesting 30 days before my lease was up when they want you to give a 60 day notice which is a trap! The maintenance is not capable of completing certain work orders to to NO KNOWLEDGE their always coming from a temp service I'm now calling this company every 48 hours hoping for results I'm now seeking consultation for this issue

I sent a message to maintenance about the mold in my closet. They sprayed bathroom cleaner in the closet and it ruined my jackets in the closets. I called the office several times, but they never answer the phone. I attempted to contact corporate and Regina and the other irrelevant idiot there does not care. I care a lot because it was my property damaged. It seems like every website I tell my story to the post gets removed. Why don't you deal with what you did and stop dodging me. You me to fix the damage you caused. I told you before this was going to be a hostile relationship. Fix what you messed up or I will continue to drag you on every site I can find.

In June, I moved to the Reserve at Ridgewood apartment complex in Sandy Springs. Everything was going well for a couple of months until the new management came. For months, I was being overcharged on my rent for renter's insurance because the leasing office lost my renewal letter I dropped off with the previous management. When I called to speak to someone about it, I met with an unprofessional representative who was very combative. I've made several maintenance request about leaks, mold, water damage and nothing was ever done about. The maintenance guys walked into my apartment without letting me know or fixing anything. I caught them on my camera smoking in my apartment! The office manager, Demi, purposely sends important information to me late so then I deal with late fees and penalties because of it. For an example, I broke my lease and moved out 08/21, and I was expecting a final bill but didn't get anything until 9/27.

This company is evil, greedy and they define the term slumlord. What they do is send you a "bill" for some service that you've already paid for. Then, they hold your security deposit hostage until you pay. Or, they don't allow you to continue paying rent. In my case, I got a letter in the mail that I owe over $80 to them for failing to pay my power bill. I've lived here 6yrs and promptly called my power company. They quickly emailed me proof that I haven't missed anything and I forwarded that email to them, with no response. Then, they said (via phone because I had to call them to seek a response) that they actually need proof from all of my utility providers. That wasn't what was written in their letter and they are clearly scrambling to try sticking something on us. When I provided the proof? No response again. Oh and before anyone responds with a "please email us", I already have. 4 times. With no response. You all should be ashamed of yourselves.

This apartment complex is nothing but trouble, we call several times nobody answers, we paid a deposit and application fee for cantera townlake. What was shown to us was nothing like the unit they were trying to give us, we didn't sign a lease or anything. We decided to go with a different place called to let them know and that we would like our deposit back they want to give us the run around we asked for the managers email and number they knowingly gave us the wrong email, I called again to speak to a manager and some guy names Tony answered and was so rude and disrespectful, raising his voice and laughing when I was explaining to him the issue. He's laughing at us not wanting to help us wouldn't transfer to a manger and then hangs up on me. This is not okay behavior for someone who works at an office like this. The whole office needs to be changed all the employees are rude and I spent 470 dollars and would like my money back. They don't want to help us.

I notified Lullwater of Saluda Pointe with my 60 day notice to vacate. I provided them with banks statements showing the $1095 I paid as a deposit. I received an email discussing move out procedures. In the email it states no walkthrough will be done of the apartment due to Covid. I called up to the front office and they said they would not be able to do a walkthrough because they "didn't have enough manpower". I have given them 60 days notice and was even willing to schedule my move out around when they would be available to do the walk through inspection. I believe this company is saying that walkthroughs are not available so they can process absurd charges to not have to refund you the security deposit back. I would like to have a walkthrough schedule. During this walkthrough I would like to have access to my original move in paperwork that I turned in and pictures I provided of the damage to ensure I am not charged for damage that was done prior to me moving in.

I was supposed to move in Forest Pointe Apartment Homes on 7/17 but unfortunately was unable due to income decrease that helped me qualify in the beginning for the apartment. I then contracted the apartments an requested my deposit money back of $841.00, which the leasing consultant Tiarra Washington agreed to do so. When I received the check at my surprise it has also Bruce Buckley's name on there with mines as well. So since Bruce was not supposed to be living there which I explained to Tiarra the leasing consultant and she was in agreeance with me. I thought maybe I can steel cash the check because my name was also on the check and no one not even bank would cash it because of Bruce's name also on the check which never should of been on the check. Non of the documents I provided has his name on them neither does it say he was also going to be occupying the apartment. I would like to have Forest Pointe Apartment Homes resend me my deposit of $841.00 in only my name

Stonemark Management aka Slumlord Management . I moved to a property owned by them 3 weeks ago and where should I begin? Pest issues, mildew smell and water inside my unit when rains. It took nearly 3 weeks (as of yesterday) for them to even respond to my request. No one wants to take responsibility for their negligence when moving people into units that the property know where are ongoing issues. The property manager finally returned my call on yesterday after I had to raise *** in the office only to be made to feel like it was my fault for the issues in my unit. No empathy or taking responsibility when YOU moved me into a unit under the premise that it was liveable. I was also told that I agreed to the unit when moved in and as I have continued to say, these issues could not be seen from doing a walk through of the unit. I refuse to walk away and not get my money back after moving into a unit full of issues. I demanded my fees back and was insulted with the amount they offered.

Residents at the Van mark apartments are being charged for things that are not listed in the lease agreement. On September 3 I checked my online account and saw an additional charge of $65 for trash. I contacted the manager which she informed me, they went through a trash bag outside of the trash compactor and found mail containing my address. I explained to the manager that I was not in town on the 3rd and had proof. I asked her to send me photos of the mail they found. She said she would send the photos and she would also send a copy of my lease with the highlighted section that says I agreed to pay additional fees for wrongful trash disposal. When she sent the photo is was actually of a small box which did contain my address. As I explained, why would I throw a small box outside the disposal but not my entire bag of trash. I also explained that there are raccoons and multiple stray cats that are always at the compactor and that box could've gotten knocked out. She was unable to highlight the section in my lease where I agreed to pay additional charges because it does not exist. She then informed me that she sent email notifications. I noticed that she did send email notifications months after I signed my lease informing me of a new policy. As I explained to her, if you are going to implement new polices that will have charges your residents should be able to sign something acknowledging that they are aware of these charges but the residents of van mark didn't have that luxury. I also advised her that residents are not required to check their email and email shouldn't be the only way that a resident receives notices because many residents do not have email. The manager refused to further speak with me. I called multiple times to be told she wasn't in the office even though she was. She refused to speak with me and at one point told me I was harassing her. I contacted stone mark management 3 times via the corporate number and now have 3 different case numbers. The first case I submitted was on September 24. I even went to the website to seen emails from there requesting a call back. My last case was submitted on Nov 16 and I still haven't heard back from the management company. I paid the fee because I was told I would be evicted. If new polices are going to be implemented that have fees included, I should be able to sign something. We as residents shouldn't be charged for things simple because we don't read our emails. We are not obligated to read emails and I signed nothing in my lease that states email is the only form of communication. I know look at my email periodically out of fear I will have some invalid charge on my account. I checked it today and it says residents who do not put their fire extinguisher outside will be fined $150. This is saddening because as I previously stated many residents do not have email, do not check their email and will probably be charged during a pandemic. The office should have a better way of communicating with their residents and residents shouldn't be limited to only using email.

Horrendous experience at property Lullwater at Saluda. I would like to formally complain about my experience at Lullwater at Saluda in Lexington, SC. I had a horrendous experience! It started before I even moved in...I was never contacted about move in procedures. I had to repeatedly call and then was told I had to make an appointment. I did so, despite the fact that I should have had access to theapartment at 12:01am the day of move in as I was charged rent for that full day. Turns out an appointment should not have been required as no one from the leasing office met with me. I was told the apartment was unlocked and to simply fill out the move in checklist and return. I was immediately dismayed at the state of the unit. Not only did it not have granite counter tops, as advertised, the "gourmet chef" kitchen did not even have a microwave. The unit was dirty...bugs on all the windowsills. There was water in all of the windows. There were deep cracks in all of the walls. One shower was not functional as it would not drain. I marked everything on the move in form. Before moving in...weeks before...I arranged to have a washer & dryer. There was nothing in the apartment and no one from the leasing office had the courtesy to tell me. When I asked, they simply said none was available. As a result, I had the inconvenience of using the community laundry...during COVID! The first time I used it, I placed my things in the washer and went to sit outside in the fresh air. When I went to move my laundry, I could not get in and had to call the office. The amenities fob they gave me did not work. I asked for a new one. I was told they had no extras due to the complex being at capacity. I was in a two bedroom that potentially could have had 4 occupants yet I had one fob. There absolutely should have been at least one more for me! Due to this, I could only do laundry when the office was open...a MAJOR inconvenience! Originally I was to have dogs in the unit and paid the pet fee. My circumstances changed and I did not have the dogs. The leasing office refused to return the pet fee and even charged me the pet rent for the two months I resides in the unit. After moving in, an email was sent to all residents saying the water meter was broken and water/sewer would be billed based on unit square footage. I was ONE person in a two bedroom unit without a washing machine. I ended up paying more in water/sewer than I ever did in my 2500 square foot house with a family! Completely unethical! Parking is a nightmare! With rent as high as a mortgage payment, assigned parking should be automatic! I felt unsafe coming home at night. My unit regularly smelled like marijuana! I could not use the closet off the kitchen (where washer & dryer should have been) due to the intense smell through the vents! I moved out with military orders. I was completely transparent with the leasing office before moving in that this would occur yet I got nothing but hassle from them! I vacated the apartment on 9 Sept leaving it cleaner than when I moved in...to date, I have received no portion of my deposit back. Lullwater at Saluda is NOT what an apartment in Lexington should be! I was never comfortable there. It was a disgrace!