Stripe review: Unauthorized refunds

This holiday season, I've encountered significant issues with Stripe. They erroneously flagged several payments as unauthorized and issued refunds. Despite providing all necessary documents and involving my clients to resolve the issue, I've been hit with unwarranted processing and refund charges. My Stripe account is blocked, preventing access to my remaining funds. Moreover, they incorrectly refunded the wrong customers and payments. Stripe's communication has been impersonal and unhelpful. This situation is not just a financial setback, but a distressing experience during what should be a festive period. I'm urgently seeking support and resolution during this challenging time.

On Dec 17, 2023, my client paid 114,354.39 USD via Stripe, split into four transactions. Stripe flagged these payments as unauthorized on Dec 22, planning to start refunds from Dec 28. I submitted all required documentation for review and involved my client in the communication. After further review, they maintained their decision. Stripe blocked my account and proceeded with the refunds. On Dec 29, my client's company confirmed they received some but not all refunds.

I questioned Stripe about the missing refunds and the charges since they initiated the refunds. Stripe replied that they would keep the processing fees and charge the refund fees. I emphasized that I didn't initiate the refunds; they did, and hence, I shouldn't be charged for these fees. In response, Stripe sent an irrelevant email about there being no technical time limit to issuing a refund. On Dec 30, I discovered that Stripe had refunded the wrong payments to the wrong customers.

Stripe's total refunds amounted to $69,031.07, with a fee of $1,699.14. They have not refunded all payments or granted access to my funds, which leaves their intentions for this money unclear.