StubHub review: Stubhub - football tickets falcons game 10 sept

Good Afternoon,

I am writing to file an official complaint against Stubhub for not supplying the tickets I purchased back on 19 July, order number [protected]. On Sunday Sept. 10th my husband called Stubhub to let them know we didn't see our tickets in our account. The representative who answered the phone said back in July your card did not go through. I said, No it did because I saw it on my bank statement. The representative said you will need to take that up with your bank. So I called my bank and they stated that indeed my account was charged by Stubhub for the amount of $522.60. I hung up with my bank and called back this time I was told, it's nothing we can do they do not have our tickets for the game but If I would like to purchase some I can. At this point I am mad and sad all at the same time. Not only did we not have the tickets, but the money was taken out of my account. I purchased these tickets to surprise my husband for his birthday. We drove to Atlanta from Savannah late Saturday night so we could make it to the game on time. It cost $140 dollars in gas to drive from Savannah to Atlanta. Earlier this week I purchase ATL Falcon Jerseys and got my hair done for the game only to be disappointed by Stubhub. This was the opening game an experience I can't get back until next year. The Falcons won the game, our family and friends were at the game but we couldn't get in. How embarrising. I have high blood pressure and this mess up by Stubhub shot my pressure through the roof. I was having pank attacks. I wouldn't wish this experience on anyone. All of my family and friends are aware of the situation and they to are disgusted with our experience with Stubhub.