StubHub review: Tickets

I purchased a 3 day "pass" for a concert costing $620 ($480 ticket + $140 SH fee) - it arrived in the form of a bracelet with no corresponding use/entry instructions or warnings. My son simply picked it up to look at it & inadvertently moved the tiny blue bead which tightens the band on the wrist - not knowing that it was apparently designed to lock in place & would not slide back. So it was now really tight to fit on a wrist.

I immediately contacted the venue which told me they could easily replace it UNTIL they learned it was a stubhub purchase. They told me that due to so many SH sales of counterfeit tickets they could do nothing without verifying the identity of the original buyer which I'd have to get through SH. So I went to SH & they said they would "try" to contact him or her but never got back to me. When I tried again, they told me I had "tampered" with the bracelet & they would not do anything to assist me further.

"Tampering" means to deliberately cause harm or damage to something. That certainly was not the case here. ZERO customer service, concern or attempt to assist with what should have been a minor & easily resolvable error concerning a very expensive multi day ticket. BUT it gets much worse.

After arriving at the concert with the completely intact/new/unused band (which simply had been tightened) the gate agent could not scan it. The customer service desk couldn't scan it either - I showed my SH receipt & was told it was a counterfeit band & they confiscated it after also adding that this is a common issue with SH tickets. We asked about the blue bead which had been moved to tighten it & was assured that that had ZERO to do with the un-scannability of the band.

SO...back to SH which has refused my request of a refund for the counterfeit band claiming again instead that my "tampering" somehow caused it to be counterfeit - which, of course, it did not. Utterly frustrating, expensive waste of time - which ironically enough could have been avoided at the start had they identified the seller at the start as the venue could have figured out early that it was a counterfeit band. No wonder she or he did not want to identify themselves - & SH protects them. SMH.