Student Travel Services
Reviews and Complaints

I got travel insurance for a trip I had to cancel cuz of COVID-19, but still haven't got my refund like I'm supposed to. They said they'd pay fast, but it's been over six months and they haven't done anything. I don't think I'll ever get my money back. Maybe it was okay at first cuz of the pandemic, but now it feels like they're just taking my money. I wouldn't tell anyone to use this company, and I'll make sure to tell all the other students at my school to stay away from them when we can travel again.

Don't do biz with Student Travel Services, Inc. until they pay up. Like John O said, we cancelled a trip cuz of COVID-19 on March 12th and got the STS Travel Protection Plan which says we can cancel for any reason. April from STS emailed on March 14th to confirm the cancellation and on March 24th said we'd get airline credit and a refund of $560 back to our credit card. They said it'd take 4-6 weeks. We asked about the refund in April and May and they said it'd take 90 days. They gave us the airline credit but still owe us $560. I asked April in July and she said sorry but couldn't give a refund date. We've been patient but it's been 5 months. Plz help us out, it's tough times for everyone.

This company is the worst to book a trip with. I travel international often and never dealt with a company as unprofessional as this one. I used two other companies before and they actually know what they are doing, unlike STS Travel. Besides the fact that our agent never answered the phone, she disappeared for a few days and I had to speak to anyone else in the office. I get it, life happens but they were clueless of anything about the trip. Mimi's phone doesn't even ring! You call and it goes straight to voicemail and you have to wait for her to call back and hope you don't have to play phone tag. My documents with my flight and hotel stay weren't even completed. It had no reservation code for my return flight so I couldn't log in online or receive any information over the phone regarding my flight. I could have provided a better service to myself and our group over this raggedy service. People want their vacations to be smooth and this one, by far, was not. I highly recommend you use someone else because I paid so much more money than I had to because they sucked. Also, I checked out early and asked the resort for my refund and they said your travel agent would have to arrange it because I didn't book directly through the resort. Guess what my agent said, that we can't give you a refund. Ask the girls that stayed in the room to refund you. Useless company.

I cancelled my spring break trip with STSTravel last year in March 'cause of COVID-19, and I still haven't got my refund even though I got trip insurance. I paid $941 for the reservation with travel insurance, and the non-refundable deposit was $139, so I was supposed to get $802 back. I talked to April D about it, but she hasn't been helpful at all. She emailed me 2 months after the cancellation saying it would take 90 days to process, but then she delayed it again in August and November. I've been calling and leaving voicemails, but they haven't been responding. They refunded someone else in my group, so I know they have the funds. It's not fair that they're not taking care of their customers during this difficult time. I hope they can fix this soon.

I was supposed to get a $621 refund by August 1st, but I still haven't heard anything. I started paying for my $1,590 Cabo vacation through STS Travel in March and finished my payment on December 20th, all on my *** Debit Card. I cancelled due to COVID-19 on March 12th, and on March 28th, I asked April when I would get my refund. April said it would take 4-6 weeks to process the refund and airline credit. On May 29th, I asked April about my credit, and she said I would get an $800 airline credit and a $621 cash refund, which would take 90 days to process. I asked for a cash refund, and April said she would process it back to my card. On July 12th, I asked about my refund, and April said the latest date to receive it would be August 1st. I still hadn't received it by August 3rd, so I contacted April again. She said she would update me in 24-48 hours, but I still hadn't received anything by October 15th. I contacted April again on November 19th and January 15th, but there was no update. She told me to contact Jake Jacobsen, who said they were doing their best to get refunds out but didn't have a date for mine. I need help getting my cash refund that should have been received on August 1st.

I have been waiting 6 months on a refund and have yet to receive anything or a set date when there policy is 30 days after a trip is canceled. I canceled my trip July 8 due to covid the resort isn't open I was told that I would get all my money back except for the 100 hold fee I am now owed 984 dollars & each time I reach out there telling me another month I have to wait.

They are not sending the refund from a canceled spring break trip I have email proof that it was Guaranteed to be sent But it never came its now 7 mo I booked a spring break trip for my daughter and purchased travel protection we canceled her trip on March 13 received an email confirmation saying we would have the money back within 90 days. It was never sent spoke to them 90 days later they sent a new email saying they were delayed it would be an additional 90 days. The money still never came and they are making some additional excuses as to why have not sent it and cannot tell me when or if it will be sent. I have been speaking to Jake Jacobson weekly

Refused to refund me the amount stated in an email. I booked a vacation to the Dominican Republic with this company. I received a travel advisory stating that the embassy was closed and that hospitals did not offer a level of care that is acceptable in that country. I was traveling with a 7 year old so I was not going to risk her or my health during a pandemic. I called and spoke to my representative Melanie and she sent me an email stating she would refund me $775.32 for the cancellation of the trip. Then all of a sudden she sent me an email stating she would only refund me $677. My cancellation was due to a pandemic not any other reason and my airline would refund me 100% so why are they changing what they are stating that the are going to refund me.

Haven't received refund in over 7months after being promised refund after 60-90days Back in February I purchased a vacation package with my debit card for around 625 dollars. In March when corona happened and they announced the lockdown we called and canceled our trip and emailed about cancellation and was promised a refund within 60-90 days. After 60 days I contacted them again about this and they said it may be another 120 days. After 120 days I contacted them again and they said we couldn't find you in the system and they would need to talk to there accounting department are unsure why and I didn't receive a refund and haven't heard from them since. I was suppose to go with a group of 8 other people and none of them have received refunds either. I bought there vacation insurance and in there policy it states refunds take no more then 60 days.

My daughter booked a Spring Break trip WITH the insurance and cancelled in a timely manor due to Covid. I have been in touch with April D who works for Jeff J the owner of STS travel. We have been promised since March our cash refund of $680 to be credited back on my *** card. It has now been 8 MONTHS since we cancelled. We were told the refund would be processed in 30 to 60 days. Then in May we were told 30 to 60 more days. I filed a dispute with *** in fear that the company would be out of business and of course they responded showing *** the emails that they told me I would be receiving my credit and to be patient. Well 8 MONTHS is patient enough! I am now taking legal action just to prove a point! That this company cannot take advantage of students! Students is how they have mades so much money!

I cancelled my trip due to COVID and have still not received my refund after the company told me they would provide me a refund and airline credit. Booked trip with travel protection plan December Cancelled trip on March 12 due to COVID Reservation ID: *** Customer ID:*** Confirmed cash refund from company on May 8 Company stated it will take up to 90 days to receive refund I checked in again with company on July 12 and company stated the 90 day refund period ended on August 1, but they said they will try to get it to me sooner I reached out again on August 9 (8 days after 90 day period ended) and they said they have experienced "setbacks" and will let me know when they have an update August 20 - no response from company I have been in contact with April D from the company. My refund is supposed to be $707.00 "cash" which is supposed to be credited to the card I used to book the trip as well as a $503.25 airline credit. I have not received the cash portion of my refund or any type of documentation regarding my airline credit.

We have not received the refund promised to us. We booked a trip through STS travel for our daughter to the Bahamas March 14-19, 2020. The trip was cancelled due to COVID-19 travel concerns. STS promised to refund out hotel and VIP party payments, since we did not go on the trip. It has been almost 6 months, and we have still not received the refund. April D with STS travel sent an email several months ago saying he refunds would be processed in 3-4 weeks, but the company has not sent them to this date. I was referred to Jake Jacobson Vice President Sales, and he is refusing to process refunds as well. I provided the written promise from the agent handling out 85 person group, but he is refusing to honor the promise made by the person in charge of our group (April D). Instead, Jake is trying to force us to take travel credits to a Mexican hotel, which we do not want. PLEASE HELP! Here is the email from April D: The partial hotel refund was $235.00 and VIP party was $289.00, so 524.00 total. It would have been a full refund with travel insurance, so we were only getting a partial of $524.00

I had payed for a trip in full, including a full protection plan. I had cancelled my trip and am yet to receive a refund many months later. On 12/24 I had payed $1310.00 for a trip, including airfare and a stay in an all-inclusive resort. Due to corona virus I cancelled my trip on 03/10. My flight was scheduled for 03/14, therefore I was within my trip protection and cancelled prior to two hours of my flight departure. STS travel protection plan discusses a form that was never given to me. The original form of the protection plan states if I cancel prior to 2 hours before my departure time I will receive a full refund of my trip package, besides the $69 of the trip protection and $100 non-refundable deposit. I cancelled before 48 hours of my departure which also credits me to my airline. I have contacted STS many times and am yet to receive a refund. On 08/13 I received notice via email that I would receive a cash refund of $441and airline credit of $800 within 30-60 days. It has been past 60 days and I have not been contacted or refunded. When asked for information regarding my airline credit I was told to book through them, and repeatedly not given any information in connection to the actual airline.

Have not received my refund that was promised to me by august 1. I booked a trip to the Bahamas in fall of 2019, for March 15-20, 2020. When President Trump announced a national emergency due to the pandemic on March 13, I like many other people on this trip, cancelled their trip. I was also exposed to COVID-19 and tried to prevent the spread of this deadly disease. When emailing travel agents from STS, they told us we will receive a refund of $610 in airfare credit, and a cash refund of $679, within 90 days. The last possible day of the refund was to be August 1. I, like many other people, have not received this refund yet. In the days leading up to August first I began emailing an STS travel agent, April D, who continually assured me my refund would be processed on or before August 1. When August 1 came and I was still not refunded for my trip, I contacted April again who said they have ran into some unexpected setbacks which is delaying the refunds. I fear that this company is making up more excuses as to why they cannot refund my payments. As a college student, I worked all summer to pay for this trip and I was trying to do the right thing by not getting on a plane and going on a trip, knowing I was exposed to COVID. Any help you can provide in helping me collect my hard earn money back would be greatly appreciated. Thank you.

Spring break trip which I did not go on due to COVID. Paid insurance when booked. No refund yet since March. I booked a trip to the Bahamas in fall of 2019, for March 15-20, 2020. I paid an extra $100 for the trip insurance, incase i had to cancel. When President Trump announced a national emergency due to the pandemic on March 13, I like many other people on this trip, cancelled their trip. I was also exposed to COVID-19 and tried to prevent the spread of this deadly disease. When emailing travel agents from STS, they told us we will receive a refund of $610 in airfare credit, and a cash refund of $679, within 90 days. The last possible day of the refund was to be August 1. I, like many other people, have not received this refund yet. In the days leading up to August first I began emailing an STS travel agent, April D, who continually assured me my refund would be processed on or before August 1. When August 1 came and I was still not refunded for my trip, I contacted April again who said they have ran into some unexpected setbacks which is delaying the refunds. I fear that this company is making up more excuses as to why they cannot refund my payments. As a college student, I worked all summer to pay for this trip and I was trying to do the right thing by not getting on a plane and going on a trip, knowing I was exposed to COVID. Any help you can provide in helping me collect my hard earn money back would be greatly appreciated. Thank you.

I paid $1,200 for a trip plus insurance. Did not go on the trip because of COVID. Was told my money would be refunded 8/1. Still did not receive. I booked a trip to the Bahamas in fall of 2019, for March 15-20, 2020. I paid an extra $100 for the trip insurance, incase i had to cancel. When President T announced a national emergency due to the pandemic on March 13, I like many other people on this trip, cancelled their trip. I was also exposed to COVID-19 and tried to prevent the spread of this deadly disease. When emailing travel agents from STS, they told us we will receive a refund of $610 in airfare credit, and a cash refund of $679, within 90 days. The last possible day of the refund was to be August 1. I, like many other people, have not received this refund yet. In the days leading up to August first I began emailing an STS travel agent, April D, who continually assured me my refund would be processed on or before August 1. When August 1 came and I was still not refunded for my trip, I contacted April again who said they have ran into some unexpected setbacks which is delaying the refunds. I fear that this company is making up more excuses as to why they cannot refund my payments. As a college student, I worked all summer to pay for this trip and I was trying to do the right thing by not getting on a plane and going on a trip, knowing I was exposed to COVID. Any help you can provide in helping me collect my hard earn money back would be greatly appreciated. Thank you.

Cancelled my trip to receive my refund in March. It is November and still have not received my refund I booked a trip with STS Travel for March. I bought the travel insurance with it in case I had to cancel. I was sick before the trip, so I cancelled. I sent a cancellation email and they responded saying they would cancel me out of the system. I was told March 16th that the refund would take 3 weeks. In May, still without the refund I contacted them again to find out that my refund wasn't even processed. They said over the phone it was processed again, which it wasn't. I followed up another time and was told that it was taking 4-6 weeks instead of 3. Finally, May 22 they finally said they processed my refund and told me that it would take 60 to 90 days to receive my refund, and sent me a confirmation email for my processed refund. I contacted them within the 60 to 90 days to see if it was on track to be refunded and the woman, April Disney, said it would be closer to 90 days. 90 days later I contacted them again because I had not received the refund and they claim they meant to send me an email saying it would be another 60 days. I emailed them at the end of September to make sure it was still on track for 60 days, they said it was and that I would get the refund in the middle of October and that if there were any updates they would let me know. It is November 6th and I still have not received a refund when I cancelled my trip 6 months ago. I have attached proof of my booked trip and have many emails back and forth with them discussing the refunds that I can submit if needed.

On 9/27 my girlfriend spoke with Camille, a STS rep, and booked my 50th birthday trip for 4/9-4/13 with two other couples for Secrets St. James Montego Bay, Jamaica. The reservation was paid in full at booking. I added trip insurance for unforeseen cancellations. Months later, unable to reach Camille, we learned she left the agency. We were then referred to Melanie, another STS agent. Our first contact with Melanie was on 2/18 to confirm reservations and airport transport. Due to COVID-19, flight restrictions, and the resort's closure, we decided to cancel the trip, emailing our decision on 3/18. Melanie assured us that with trip insurance, we'd be refunded $1837.80 minus insurance within 4-6 weeks. It's been over 6 weeks, and despite assurances, the refund is delayed, with Melanie blaming the resort. However, the resort confirmed they don't receive funds until check-in. Melanie, unresponsive to calls, sends generic emails about accounting being short-staffed and promises imminent refunds. The pandemic has made this a financial strain for our group. Our last email from Melanie on 5/15 mentioned closed resorts and staffing issues, promising a refund when her agency receives the funds. It's now 11 weeks with no refund. Product_Or_Service: resort Order_Number: NA Account_Number: NA