Suddenlink Communications review: fraud / unauthorized charges 35

"Different monthly charges". Why?

After talking to customer service and looking at my bill I realized Suddenlink has two systems. One system shows, their total itemization of bills the other shows the customers bill, including monthly charges, taxes and surcharges and phone taxes and surcharges. My concern is why my bill (i.e.) shows 119.00 monthly and their system shows 121.-- and some change. My bill shows 6.00 in late fees, their bills shows 6.44. These charges are minimal, however; I do not want to pay .01 to any 4.00 or any amount for a charges that can not be explained.
Note: I can buy a loaf of bread .59 and at least a half dozen of eggs for that.

I live in Pflugerville, Texas. Anyone in the area, please contact me or otherwise. We need to file a legal suit against the company. I did contact customer service and spoke to a supervisor I got some help then... SOME... after soooo much stress and frustration... It stopped for a while now my bill is getting these unanswered charges.

b3_4u@hotmail.com

I'm with Suddenlink, at Corporate HQ. More on who I am here: http://www.suddenlink.com/about/executives/abel/.

Perhaps I can be of assistance. You can contact me directly at pete.abel@suddenlink.com.

I just got suddenlink service in Minden Louisiana moving here from Florida, before the everset up my service or installed anything they did not show up call or leave a note on the door not once not twice but THREE times the day of the third time I barely caught the office before closing they closed at 5:30 the install was to be from 1-5 the lady who was a supervisor from another location told me it would be installed that day no one was going home until it was done because I was not happy with the three no call no shows, 4 days later I got my bill and found that I was charged 75 dollars for outlets being installed that I did not authorize, there are outlets in every room of my house I told the installer I did not know if they work because I am literally still unloading my things he made the change to the order without asking then installed 3 new outlets in rooms where I told him the 2 tv's and computer would each to its own room, the problem is there were outlets already in those rooms a day after I got my bill and saw the charges I looked outside and they had cut all of the preexisting cable out ran a new distribution box on the house to the pole and cut every cable that was ran under the house then left it all balled up underneath where the new box was installed, now I know they did this because I was outside with the installer at the box when I told him I did not know if any of it was set up and to insure he tested it before making any changes, 5 minutes later he is drilling holes in my walls and floors he had no time to test anything, I am a network engineer and I know exactly what is needed to be done to test each line, he just skipped testing and went strait to install now I know the old box was on the wall with all the wires and cables running out in an organized fashion because I saw it two days later when mowing the grass and looking at the lines I saw the mess they left when I say they I mean the other 3 installers he had to come help when he could not even get a signal for anything.
Needless to say i am not happy with the service so far and the topping on the cake is my service was installed on the 3rd of july 2017 my bill came on the 8th of July with a billing date of July 12th when i went to the office the following monday to ask A why am i billed a month of service before i have even had service for 2 weeks the billing period and billing dates clearly not jiving on the printed bill or the online pdf and 2 what was i charged 150 extra for 3 outlets and another charge that was not my activation fee, i had no problem with the 200 a month charge for my fast internet tv and phone package it was the other 150 tacked to it that was ticking me off, all they have done to date 7/21/2017 is adjust the bill by 20 dollars the outlet fees are still there and I absolutely hate the customer service and even the tv service so far, the tv freezes and jitters like satellite and the shows I set up to record are not recording but show i never even knew existed are being recorded instead, stay away folks stay very far away this is ridiculous and I see way too many complaints that are mirroring some of what i have gone through in just 3 weeks

My bank letter shown "at the store" also did ZERO upon the $159. overages in money and said data? I was living elsewhere. The set up Auto Draft on the Statement date had permission and the money. From that point on my Service was cut off, so many fees have been added while my monthly payments were drafted from my bank accoun to date. The process I asked for many times has been ignored. The Customer Rules entitle me to have this documentation presented. I was promised twice AA person with Authority would return my calls but failed to do so .

I was on AT&T. A man that worked for Suddenlink was going to all the apt's where I live asking people if they wanted to sign up for Suddenlink. When he got to my apt my wife and I told him we was on AT&T. He told us that if we switched to Suddenlink from AT&T that we would get a $50 gift card, and would be paying less a month than what we were paying. At AT&T we was paying $80 a month for just high speed internet. So phone + internet + $50 gift for $80 sounded like a good deal to us. Well we pay our frist bill which was more than $80 we asked about the gift card. We were told that we had to pay the bill for 3 months before we got it. we pay the bill for the next 2 months at $80 a month. The third time we paid the bill we asked about the card again and was told that we missed a payment and lost the gift card. We did not miss a payment. It shows on our cerdit card that we did not miss a payment. After we call and talk to the main office about the local office not wanting to give us a gift card cause of a missed payment our bill went from $80 a month to $111 a month and it keeps getting cut off the last week of the month.

Suddenlink has taken a lot of unauthorized guns from unsuspecting customers I have come to find out. I am a victim who has been passed around without mercy. Suddenlink is in debt to me for hundreds of dollars. I have been a long long time customer. Suddenlink used to correct customer mistakes in billing. Personally I hope that my money will be returned after a proper audit has been submitted to the accounting department. Question is will Suddenlink listen to customers? The problems within the USA and FRANCE may or may not cause a national audit before the issue becomes a huge legal mess that will take a long time to settle.

My ex had a cable and internet bill under her 14 year old son name kaden Dave.her name is Kristen leah lavergne.she's my ex wife.her number is [protected].she had it under his name a couple years.the address was 142 cross street mamou la.70554.she no longer lives there.she has a pretty big bill under his name

The head lady behind the desk is very rude it seems that it makes her mad to ask a question this has happened on several occasions

I returned all of my equipment and disconnected service on 6/27. I received a receipt for my equipment, however, Suddenlink expected me to pay $177 for 6/21 to 7/21. Because most cable companies pro-rate service, I expected to get a bill somewhere in the neighborhood of $50 for the 6 days of actual service. I sent a check for $50 and refuse to pay for service I did not use regardless of what they "consider billing service". I have excellent credit - never late or behind on any bills - BUT, I absolutely refuse to be bullied on this one. They accepted the $50 payment and have sent the balance to collection. So be it. My husband has cancer and is dying. This is the least of my worries! TY, Suddenlink - I do not have to deal with you in our current location. BTW, CableOne prorated our bill and charged me $31 for the 6 days of service here before our month started. SMH Suddenlink is one of the worst cable companies I have ever dealt with. (Our service was out for 2-3 days with no explanation or compensation.)

10 techs in the last 6 months have been unable to to fix my cable or internet.

There has been multiple sentences, for me to go into detail about every incident would be 10 pages long. Point blank, yall suck. You're a scam, a fraud, and your customer service reps are rude, ignorant, and unhelpful.

I get ssi every month and when my husband lost his job we got behide so now every other month our services gets shut off. I have tried to talk to customers service and they are so rude and mean.please help

Yes I began my service in April had the technician come out 5 times and often went without services for weeks I complained and they gave me a 6 dollar credit but was billing me 185.oo a month I went away in July they turned off my service and still billing me for service Suddenlink is the worst cable company ever

After the equipment was updated that's when everything went bad, now 3 months later its still not resolved. Mutable service calls, every time the tech comes out they can't find anything, after paying 200. A month I'm tired of this.

I have been trying to get cable at my new home in Grayson ky since July 19 2018 they say we need a construction crew to put in an extension feeder it is now September 10 and nothing they won't let me speak to a supervisor and noone calls back to keep me informed

these sobs deserve to be ran out of this town

these [censored] dropped service with 3 games to go in season for basesball etc..we live in carthage missouri

I dont mind paying my bill this is not a problem. But when your service cuts in and out in the middle of a movie this is a joke. I have Netflix and when I'm watching a movie or a tv series I expect great internet. (At least that's what I pay for) but when I have to log completely out and back in that's a joke.

My complaint is I have no service. Every 3 days it's down. I call in and receive no help. Nothing but piss poor customer service. And for what I pay every month I receive nothing anywhere close to bad service. Also when you set up a time to have it fixed. They do not even bother to show up.

Constant issues and always a problem getting any help. Suddenlink is a very poorly run dieing company with weak service and uncaring support. Plus they would steal your grandma's last dollar. Scum of the earth liars must be a democratic company. Going to find alternative to using this dishonorable company.

The driver ran a stop sign and pulled out in front of me. If he/she continues to drive this way he/she may cause an accident. He/She is making your company look bad by driving this way. The license plate number of the company vehicle is B284839.

10-31-2018 at approximately 4:45 p.m.
While talking with an agent and complaining about my bill, the agent started to get upset because I stated that suddenlink was money hungry. He used profanity to express his view or to express suddenlink's defense. Their personnel need training in customer service 101.

Every time I have a technician scheduled to come out no one shows up. I went to my local office to speak to the supervisor and no one could help me. I was given his card previously and tried to contact him. Left him a voice mail and no one returned my call. Spent 2 morning of my days off from working waiting for someone. Horrible customer service.

My Tv & Internet has not been working since 10/10/18. Called in to set up service call. Nobody body showed up twice. On the 4th call they come out stayed 5 min said was the tap. Still not working. Another tech showed on 11/10. Adjusted signal. He left. It stopped working again. Piss poor service. Over a month now and nothing.

Humboldt County, California where we receive the Absolutely, Horrible Internet Service for an Extremely High-End Service because Suddenlink has been voted the fastest speeds Award! 3 times a week a piece of junk mail with the Special Pricing for New Customers Only! 100 Mphs for $50.00 I can get 30 on a good day! The new customer ad is waste if advertising people do come and go in a small town! The flyers 3 times a week make me so mad by using beautiful stationery, Plastic Card, Lots of Garbage and the post office extra work for nothing! There is not one area in Humboldt that Suddenlink serves has service of quality for what they are paying not one person in this county likes to have service or work with Suddenlink! We will be cutting cords soon so we can watch whatever without lost signals constantly! There is no way you can watch YouTube for constantly be dropped! When you ask for help you are a VIP meaning nothing that a real VIP means. My bill is $185.00 a month and I save $134.00 by bundling so you mean my bill would be $319.00 a month? Yes, Mam if you didn't bundle it would be all la a cart! Tells me to check it but you don't have one! I've 10 year old equipment I am being charged dearly! We now get an extra charge you have cooked up you want Network Enhancement Fee so how we are force to pay you $4.00 more a month for what enhancements, For All 200 music channels you brought for cheap? Which are horrible music! Your out of your money hungry minds! Really? The other charges you lie about sport programming surcharge channel lie, broadcast surcharges lies, digital service don't need, franchise fee lie, Standard Cable, Internet Access Cable, Broadband Internet 50Mbps and phone local unlimited and guess who pays for the paper yup $1.00 Convenience Feel...Now you know there is only one Internet Highway and we all go along at the same speed it's in our connection which Suddenlink can't supply in this county! The Name change New Company Affinity has overpriced offers you get for free but if you need to pay they have a price for you to donate! The only service we need is internet connections I'm sorry you are NOT of Any Other Useful Services we will be needing from your VIP services! Roka, Apple, Amazon, and Google are the New Companies with Excellent Customer Service I may say and pricing families can enjoy entertainment again! Do you know not one of you tells you the same thing you hear from another agent! Every single one of agents makes it up as they go or maybe that left up to them to decide how it should play out! Who knows none of these agents really want to help you when you receive an answer just pay your bill if not your cut off! They have been cutting off good 25-year customers because they are late! This is or might be a great company in Texas, Arizona but here in Northern California you are #2 Suddenlink Bottom Feeder Company
#1 PGE Major Feeder Company
#3 Water water-saving devices false saving
#4 Cal Trans. 5 guys to put step ladder up, always poor quality work received, buckets of money wasted and not accountable

Was on month-to-month contract. Disconnected my service last month, credit card charged again this month in full. I no longer live at this location and my new location doesn't offer Suddenlink.
Spoke to customer service and they tried to give me run around stating because I cancelled my bill in middle of billing cycle, I had to pay for following month but wouldn't be charged for February. Something really wrong with that picture. The nerve... Anyway management was supposed to call me back and of course they never called. I've paid my bill on-time since being a customer (auto-draft) and never gave this company a fuss despite their bad service. They're stealing money from my account. It's fraud, simple as that. They're no better than a fly by night offshore company hacking your finances and hiding behind the guild of corporate arbitration rules. Long story short, in my most humble of suggestion, do NOT do business with this company. I haven't even divulged how terrible their service has been and how many times I've gone days without it. I'm glad to get out of their service area and rest assured, part of my moving decision will be based on whether I can avoid the Suddenlink fraudsters

Same as Alexis, I will be considering isp companies in my relo destination choices and will never use Suddenlink or Altice again.
They’re trying to cheat me for a service call to repair outdoor problem plus late charge for it though I paid my monthly service on time. I disputed the service fee in writing via certified mail & they never responded. Soon my service went to a crawl then they shut it off without notice!
Re the service call, 2 techs showed up in 2 different Suddenlink trucks. One had a bad attitude & had no business being there, blaming speed issues on my ‘inferior’ devices tho my Roku is brand new & Ethernet wired! The other respectfully went outside to fix connection equipment. Clearly it was the first one who wrote up the call! I asked Suddenlink for their names to investigate and was told they can’t say because they hired independent contractors during COVID-19 pandemic. And yet they showed up in a Suddenlink trucks. I will be pursuing complaints against Suddenlink and believe they’re also violating employment law.
Warning: make sure to get cards and names or appropriate identifiers when Suddenlink techs show up at your house!

Someone called me from [protected] claiming to be Suddenlink trying to lower my bill. I knew it was a scam, because you have to go through so much to get someone from Suddenlink to lower your bill. I knew they weren't calling me to do that. I googled the number while she was asking for permission to access my account, & no results came back. I told her that my account was already taken care of. She said well let me check to make sure. I hung up on her and blocked her number. She was going to get my account number and access code, then do whatever scammers do with that information. BE CAREFUL!