Suddenlink Communications’s earns a 1.2-star rating from 841 reviews, showing that the majority of customers are dissatisfied with service.
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fraud
I ordered suddenlink internet and phone service and made it very clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn't leave me without a phone when I needed it most. I was assured several times that the internet and phone would be installed on the same day. The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days. He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided not to tell me until he asked me to sign verifying installation that the phone would be ten days later. I called customer service and explained the situation and they let me know it's a problem they're having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed. I was told I would receive a phone call and a rush on phone service due to my medical situation. Of course only one phone call came from a jason, telling me that he didn't have any answers but he was sure someone would call me back and fix the situation. No one called for days and the former cell plan I had expired leaving me with no phone at all while waiting for suddenlink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911. I would never ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too. I am out the installation money, the first month of internet and phone. Someone made their commission and that's all suddenlink seemed to care about.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Suddenlink Communications complaint handling
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Suddenlink Communications Contacts
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Suddenlink Communications phone numbers+1 (877) 694-9474+1 (877) 694-9474Click up if you have successfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number+1 (877) 794-2724+1 (877) 794-2724Click up if you have successfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone numberSupport+1 (800) 490-9604+1 (800) 490-9604Click up if you have successfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number
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Suddenlink Communications emailscustomer.service@suddenlink.net100%Confidence score: 100%Support
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Suddenlink Communications address520 Maryville Centre Dr., Ste. 300, Saint Louis, Oklahoma, 63141-5820, United States
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Suddenlink Communications social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I have been calling suddenlink since 5:03 pm due to not have internet for hours during the day using all of my phones data and told me the wait will be 8 to 13 minutes I'm currently still on the phone with them and it's been over an hour and still no representative
I just need my wifi password changed.
I am a customer and in recent days have lost many channels.
They include
The local City of Kingman, AZ government channel
INSP a network that carries old Western TV shows
CSPN #2
The Weather Channel
And more that I cannot list now
I WANT LEAVE IT TO BEAVER AND ALL THE OTHER SHOWSBACK! I Want Manix,Cannon.highway patrol.The list goes on and .on.Yourservice is subpar at best for the money I PAY FOR!
We live in a populated area but do not have access to high speed internet. If all the home owners wanted to split the cost of installation. Would that be possible? Many of us work from home and are in need of high speed internet.
On October 25th my internet went offline..after talking with a tech ( who barely spoke English)..she scheduled a tech to come to my house. The earliest date.. November 5th. I agreed to the appointment date. Today is now 10:30pm..my tech never showed nor called. Sudden Link is the most incompitent provider in business.
10-22-19 I am locked in to a year deal with suddenlink.This company is so deceptive with hiding their true charges.I thought I was getting something that was marketed via US mail.$80 for tv, internet and phone for a year.Plus, HBO and Cinamax for a year.Not true.I had about 5 different figures.Finally $146 plus tax.Account #[protected].Code 2798.
I upgraded Internet this summer For$10 more my bill has increased y 30-40 instead. Called today's @8a 1hr with no resolve got transferred then dc. Called bk but a 20min wait left a call back when call back came they transferred me and another 20 min wait so another call back 1:15p message this is call bk no rep avail. A hole day gone. Y'all suck
I live in Ozark, Mo.and just received a special deal for current customers, $80 for tv, internet, with HBO and Cinimax for a one year commitment.However after I was installed, found out my monthly bill was going to be $146 per month plus taxes.Only 100 channels.Oh I have a land line add $5 to the special.Going to be a long year.Hard to get a straight answer from these masters of deception.Richard Parnell
Suddenlink has a special now of $54.99 for life for 200 channels tv and 400 mbps unlimited data internet. Naturally it is only for new customers. I guess the old customers aren't important. I have emailed them trying to get this deal 2 times now and my emails are ignored. I think this is a terrible way to do business.
Billy Wilcher,
Fate, Tx.