Suddenlink Communications
Reviews and Complaints

Up and down service for 2 months. From my modem and all new lines to the street has been replaced and still the problem persists. One day it went up and down 19 times. Today 10 times. They replaced the amplifiers on the street. My tap and drop. Meanwhile their bill comes and I pay. Never a mention of an adjustment for my poor poor service. I want to sell my home and move away from Suddenlink it is that bad. Everytime you call they say Lets unplug the power source and unscrew the modem wire. I want to scream that is not it dummies! Now reading thru these other complaints I see the same thing is happening all over.

Don't forget the usage allowance they slipped in with no notice except some misleading legalize. I pray Verizon Fios or AT&T U-Verse comes to Sanger, TX. Suddenlink is the most horrible internet Service Provider in the continental USA.

Suddenstink! That's what we call it in no. Cal. Suddenstink is a company that acts like a two year old that keeps pooping in it's pants. The internet service and cable tv signal are so poor that we have a suddenstink bandit that goes around cutting the fiber optic cable. No worries, the service doesn't work half the time anyway. I pay my landlord $24/mo. For basic cable and as of april 1, I pay suddenstink and additional $80/mo. For internet, hbo and encore. I still have the free analog converter that they gave me years ago but as of april 1, they are now charging me for the free analog box @ $7/mo. A year ago I was paying $67/mo. For my services. Now I have fewer channels and old equipment and I pay $80/mo. Suddenstink took away all the viacom channels last year i. E. Comedy central, mtv, vh-1... And replaced those channels with glenn beck. Cable tv has constant audio cut outs (You have to change the channel then go back to the original channel to get the audio to return) and constant freezing of cable tv video. When I try to log on to the internet I get a server not found error and a yellow triangle symbol with a black exclamation point inside of it. My previous provider was cox cable. Terrible service but friendly people. Suddenstink bought them out and the last 10 years I have been with suddenstink. I've never missed a payment during my 13 years at this address and all I get from suddenstink is terrible service and terrible people!

This is by far the WORST company I have ever dealt with. Their customer Service is pathetic, you cant even call it customer service. I called today to disconnect my services. I asked if a representative could call be because I didnt have time to wait on hold, they said "No, our reps dont make calls" which is a lie because I receive calls from their reps ALL the time! After being transferred 4 times I was put on hold for over 15 minutes, actually it may even be longer than that because I am still on hold while I write this... My phone now says I've been waiting 20 minutes! This is absolutely unacceptable! Stay away from this company, they dont care about their customers and you will waste your time and money!

Still on hold by the way...

I was a loyal customer to Suddenlink for almost 2 years. I recently moved and I turned my box in 10/31/2015. I asked if I owed anything and he said that I had a refund due and it can take 30 days for me to receive it. I gave him my forwarding address for the check. In late December I called because I didn't receive the check. The clerk advised me the check was processed and mailed on 12/17/15. I waited until 1/19/16 to call about the check and I spoke with Trina. She said the check was issued and she confirmed my address. I asked her to have them send me another check because there is no way it takes over 30 days to get a letter in the mail. I mailed letters overseas that arrived sooner that. She advised me she would reissue the check. I called again to ask about my check on 1/28/16 and spoke with Trina again. She said that it didn't get there because it didn't have my apt number. Before I could confront her on that she transferred me and still had music playing in the background. I spoke with Bennie and he stated the only check he saw mailed was on 12/17/15 and he only saw a refund inquiry on 1/19/16. He said he could not tell if a request was put in to reissue the check which means to me it wasn't done. Then he said the first check was mailed to my old address. Not sure how that error was made because I gave them my new address when I turned in my box and I confirmed my new address every time I called. This company makes millions of dollars and they can't send me a refund check for an overpayment. It wasn't their money to keep. Funny they will send people to collections for not paying them but when they owe they don't think it's necessary to pay me MY money. Horrible customer service. If you want extra channels or Internet find another way not Suddenlink.

We have had Suddenlink as out internet provider for over 2 years now & we have had nothing but problems. Our internet service will go down even if there is a chance of rain & it always takes several days for them to restore service. It's ridiculous! I'm tired of paying $100.00+ every month & not receiving reliable service. After 2 years of complaints, you would think they would make their service better. After reading up on other complaints, I know it's not just me having this issue. It's time to find a more reliable internet provider. Enough is enough!

Ever since they changed to digital, I'm on the phone because either on one, two or both of my TV's are out. They have sent techs out, fixed it on the phone with me only to have it work for one day or only for a few hours! This is unreal and has my blood boiling! Now someone is coming out AGAIN tomorrow, and I have to go without TV all night once again! I have never in my life seen such incompetence in a company! I am going to talk to my lawyer next to see if something can be done about it, if it isn't resolved immediately! This is ridiculous!

Bunch of BS now capping data I was never notified after 10 years being unlimited. Now 2 weeks into billing say I am at limit. well I use it for work and kids do xbox live so now what do you do. In this day and age everything is web based and they are just rippng us all off. I will be figuring something ou and dropping these crooks.

I have been having problems with internet service for over a month. I have made numerous calls to suddenlink. They sent two different techs out but the problem still persists. The internet goes off several times a day. One tech replaced my modem with their upgraded modem. Suddenlink's modem didn't even last a week before it went completely dead. I called suddenlink and was told an agent would call me back to schedule an appointment for a tech. No one ever called me back. I called suddenlink and was told their system wouldn't let them schedule a tech appointment. They didn't care that their piece of junk modem didn't even last a week. I still have a dead modem and no appointment.

At the end of 2014, Suddenlink heavily promoted new "FREE" speed upgrades for all its customers in this area. All we had to do was go pick up a new modem from the Suddenlink store in the mall. Three months later, while investigating an internet outage with technical support, the support rep matter-of-factly states that I've used up my "data allowances" of 250GB. I was stunned. Although he claimed I was "clearly informed in this change in service policy", I accuse Suddenlink of doing everything possible to hide this from users. In fact, searching their web site you will NOT find any mention of data allocations, nor any link from their home page to any mention of data allowances. On the page where they present available service options, not one mention of data allowances. In fact, they tout their 75Mbps service as being "great for streaming television and movies" but make no mention of the fact that you have a LIMIT to how much you can stream. At the bottom of that page, in small type (11.8999996185303px to be exact) is a link to "Disclaimers". On that disclaimers page, slightly less than halfway down the page in 12px type are the words: "Includes a monthly bandwidth allowance." No description of WHAT those allowances are, how they differ from plan to plan...nothing.

For several months we have attempted in good faith to get sl to correct ongoing billing errors to our account. We have been cust of sl since they bought cox comm nearly 2 decades ago and were hapy with service up until the last 6 months. It seems both the quality of the service and the level of integrity (Honesty) have evaporated in that time. Perhaps too much $ is being spent on proclaiming sl has the best cust svc while in fact, the turth is very much the opposite.

We do not want - will not pay for - and did not order - anything but internet service - period.
We are contacting the nc att gen's office as well as the fcpa to file formal complaints against sl unless they correct their error at once.

We will also be posting reviews on yelp, etc. And contacting both pc - mag and j. D. Powers with copies of our experiences, contacts and disatisfaction.

Horrible service, incompetent representatives and it appears, dishonest untrustworthy management.

suddenlinks internet cap is bs. Ive had nothing but crap from them for almost 6 years.over charge for cable, so I keep dropping stuff to make it cheaper, no phone, no hbo or movie channels, basic channels and internet I pay 156.now it started this summer with internet crap, I have a house with gamers and they said thats the problem, bs, bs, bs. now they want to charge more, I said what if I shut off my cable and just get internet they said it would cost more than the 156. f-them, crooks

I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be refunded but they cannot guarantee it will be refunded in time for Christmas. I was also told I was charged because the clerk was new and did not know to stop the auto draft. So because of a clerical error my 4 children may not have a Christmas this year with presents because of inadequately trained staff and a company that cannot refund money that was in essence stolen from my account. There is absolutely no reason my account should have been charged for equipment I turned in. I would not return to suddenlink nor will I recommend them to anyone! Thank you suddenlink for ruining my children's Christmas.

I called to ask for an extension of payment, which I was told I could not have because when my cable box malfunctioned, I had to call them on a Sunday night. My bill was paid, so that wasn't the issue. I keep having trouble with this cable box, and I'm always told if it keeps malfunctioning, to call back and they will change it. I ask to have it changed to no avail. Now that I ask for an extension, one of the times I asked for my box to be reset was entered into the system as a payment extension, and as Shirley in the wc call center said, no human can help you. Then with their bill collectors calling for payment before it is due, I'm so sick k of this bunch! They need to be broken into a smaller group. Shirley said they are the best, and everyone LOVES the new channels...No Way!

Suddenlink, in their infinite wisdom, has decided that they will no longer carry Viacom channels - channels
that a majority of their customers want. Instead they have replaced them with second rate garbage that ranks right up there
with public access. Most of these channels were pulled from other "tiers" of service. When they did this, the people who were
paying for these channels already, are, in a sense, paying for them twice. In some cases rates have gone up. To make matters worse, they have the gall to broadcast commercials that say these are changes that we wanted! And that they have a "ton of new content". What they do not point out is that it's content that only a few wanted and it's definitely NOT a "ton" of new content. If you go
to their Facebook page to complain, they delete your posts and block you from posting anything at all. The only suggestion they have made to this is, “Go find your favorite shows online”. Of course they want you to do this because, if you go over the data cap, they charge you more. Thankfully Viacom has blocked viewing their shows online to prevent most of the extra charges. Suddenlink's Internet is also slower than it was previous to this – I'm not sure why, but it is. If you call customer support, all they say is, “give the channels a chance”. I have. They are not what my family watches – Preschool shows that we can see on PBS if we were so inclined, channels with nothing but reruns of shows that weren't worth the time when they were first broadcast, and an egotistical fear mongering conspiracy theorist, but we are still paying the same rate as before or more. Then there is problem with channels and Internet cutting out, making it completely unusable for a time. This is quite ridiculous. Some of us have only
one choice in cable companies – Russellville is one of those places. If Suddenlink does not fix this problem quickly, they are
going to lose many customers – my household included - because there is always satellite.

Me and my family are upset that sudden link has taken off the following channels [nickelodeon, mtv, comedy central, tv land, cmt, bet, spike, andvh1] the only channel my children like to watch is nickelodeon. We plea to you to change your mind and bring the channels back. And we and our friends will continue writing you till the changes have been made.

I pay $150 a month for suddenlink cable and a lot of the time my cable goes out and I have to call and complain about outages in my area. Then today I hear they are dropping 24 channels, all of channels I watch on a regular basis and have for years including major channels like mtv, cmt, comedy central, tv land, nickelodeon, vh1, and much more. What can be done about this? Do subscribers not have rights? Do you call the mayor in your local area? I'm appalled at this nonsense and I hope suddenlink loses a lot of customers or goes completely out of business over this. As for me i'm switching to dish network.

Just moved to TX about a month ago and signed up with Suddenlink for internet services. While setting up services over the phone, they never mentioned that there was a usage cap on the internet use, so about 3 weeks into our service a screen pops up on the internet server telling us we have exceeded our monthly allotment of internet use. Seriously? I have never heard of a home internet service with a cap on usage. Plus, the entire time the 50mb internet has had a lot of issues. It have had to reset the modem several times because the wireless will stop working and tv shows will stop to rebuff several times. Needless to say, we are going to a different company now but it sucks because we are out are install fee. Not telling a customer about a usage Cap is dishonest.