Suddenlink Communications
Reviews and Complaints

Some of my loweR channels and all the preimum channels pixelate
very bad. This has been going on for about 6 weeks.
1st service call -- answered by two contract workers -- coped an attitude and walk off.
2nd call -- contract tech came and checked all the house connections, said all good, still had problem.
3rd call -- contract tech came and ran all new cable through the house, no help.
4th call -- asked for A lineman to check from the street to house cable, no can do, all service handles are the house techs.
5th call -- Finally got a line man. Ran new cable under street to house box. still pixelating.
Will call again tomorrow just out of exasperation. See what happens.

Failed to connect cable to all the rooms. Only conected living room. When I contacted the local suddenlink office regarding this issue. I was told I would have to pay for him to return to fix their error. This does not seem correct. And did not leave a remote either. Any help would be appreciated. Thanks

My name is Valerie and I called on 11/16/2021 and spoke with different representatives. One representative, in particular, I spoke with was named Terek in the Billing dept. He answered the line and asked for my name to which I stated he is not the dept I need to speak with so please transfer me to retention. He stated, " he will not transfer me unless I give him my name. He had the worst attitude I have ever had with dealing with a representative. I own my own call center company and that experience with him needs to be rectified ASAP. He states after going back and forth with me, that it's for security purposes. I then stated well finally. Thank you for finally saying that. Had you started off by saying, "For security purposes or verification purposes, may I get your name to make sure I am speaking with the right customer, then I would have gladly given him my information, but you did not start with that and to go back and forth with a customer and have a bad attitude fathoms me. Suddenlink needs to be shut down.

On October 22, 2021 I disconnected from Sudden Link and AT&T was installed, My Land Line Phone was transferred from Sudden Link to AT&T. I disconnected Sudden Link equipment Tivo HDVD/DVR, Tivo Mini and Router/ Modem, which I returned to Sudden Link, 6710 Hartford Ave, Lubbock, Tx. No place to get a receipt for equipment because they use a drop box for equipment returns. I was billed in October $236.78 and now November I received another billing for the amount of $503.41. I have called them 3 times trying to clear this account and have it closed for good! Each month they charge me a Data Cap for something I don't even have! This is insane and it is driving me crazy. I am disabled due to back problems and an Operation last March, so hard for me to physically go there and address this issue. Also is not a way to treat a veteran!
Account Number: [protected] Sorry but I do not know how to attach copies of my billings!

I'm writing to complain about changing monthly billing. I called your service rep and made some changes; when finished she said monthly bill would about $208. Then a month or so later it went up to about $211; no big deal!
Then the bill I sent in this month was $223.74. If you guys
follow your yearly trend you'll raise prices again; I'm very mad!

I signed up for Suddenlink internet service over 3 months ago... and was promised a $ 200 visa card for doing so... they still advertise such... after not getting it ... a couple weeks ago I called them and after 3 different people they told me that the salesman had made a mistake, they were sorry but could not do anything... But the third person after much, much time on the phone said he had worked out and found a way for me to get this visa card and placed the proper info in my file so I would be sent it in the mail.
I do not see any sign of it or any indication they will be providing it... Marion Randolph, Kingman, AZ
They do keep sending me advertisements to buy more, etc... what a laugh

Hello my name is Ronald Cramer and I'm a Suddenlink customer. My internet was intentionally cut off at the pole and one been waiting 3 days for my internet service I think this is totally unacceptable I pay for my service and I believe I should get what I pay for please contact me at [protected] or at [protected]@gmail.com thank you very much I don't believe that this is accidental and if I have any more problems I will switch services with another name this is ridiculous

I have had 3 service outages (phone, internet & TV) on 3 different occasions between (10-/15 - 11/2). When I called customer service, a rep named Ash, claimed her computer did not show any outages and that I was ineligible for any credit. She said I signed a contract that states I can't get credit unless the service is out for 24 hours. My service has been out for longer than 24 hrs! After being told that I could not speak with a supervisor, she placed me on hold or mute for 20 minutes. I finally hung up. It was the worst display of customer service ever. This company is extremely frustrating to deal with!

have a problem with the phone and internet it completely went out I mean not working at all. Finally it came back on but it took about 30 min. to fully recover. And the television has issues like screen would freeze up, go blank, or or be so dissorted you couldn't see anything. Called Suddenlink finally got to talk to a real person (though I couldn't understand him half of the time) was on the phone about 15/20 min. thought we had everything worked out. Had a technician coming saturday 10/30/2021 to check things out. But I got a call from tech support about an hour later telling me that they fixed everything and that a service tech would not be coming. Well the phone and internet went out again while my wife was talking on the phone, and we still get breaks on the screen picture and sound still go out every now and then. It's very frustrating and this has been going on for about the last 3 or so years they come out and give excuses as to why they can't find anything wrong but it still happens. We have extra channels which included the Boomerang channel they didn't even bother to let us know that they lost it all on account of money. And after we found out that that channel was removed and I was on the phone with suddenlink I was informed that we were given a rate increase of $24 a month. We pay about $225 a month and we think with the channel selection that it is to expensive but we don't have much of a choice in our area but suddenlink keeps raising our bill a few cents here and a few cents there and the bad part is they won't come and fix not one thing. Wayne Ryan [protected]

I called 4x in a month and a half trying to take premium channel and Cinemax and safeguard off my tv and go back to my previous package I upgraded it in August the said with premium channel and Cinemax would be extra 50 a month but was more and HBO that came with package and Cinemax played same movies over and over anyway I called starting beginning of September to have all removed said they would and call me back and no call and no change got bill still charging me I called back 2 more times and another new bill same thing I just called again after 2 nd call said it was removed I want credit for the 2 months I have been charges 77 dollars a month extra. We have been with suddenlink for 13 years. Thank you.

Sometime in early July of 2021, both of our TV's started pixelating (tiling) most mornings & evenings. Will try and make this long story as short as I can. After Suddenlink sent out 7 technicians throughout our issue, the cause was never found (almost 8 weeks later). Each technician was convinced they had fixed the issue that caused our pixelating and bad mouthed each technician just prior to them who had been there. I spent hours and hours on the phone, being home when we were supposed to be for the technicians, although we were stood up twice.

One of the technicians (I have all their names) suggested we visit "JD" at the St. Joseph, MO office. We went there and were lied to. The "greeter" told us there was no "JD" and asked if we wanted to talk to an agent. We thought sure why not? Perhaps she can help us. She flat out told us JD DOES have an office there, but was not in the office at that time.

We felt, with due cause, that we were due compensation. Also, we were in the process of moving. If we had not moved, we would have cancelled all our services with Suddenlink and went with another cable, internet and phone provider that was available in the area we were moving from, but not available to the area we moved to. We were pixelating up to the time we moved. Anyone of you like to go without TV for almost two months?

I talked with Billing regarding compensation as I was recommended to do and Ryan (the only one who helped us) said we indeed were due compensation. Also, we were charged $60 for a service call that was ridiculous on their part since the issue was never fixed, but the technician claimed it was a "warranted charge". Now mind you, NONE of this was our fault with the issue. Finally Ryan got in touch with the ever infamous JD who was able to get the $60 removed from our bill.

On August 27, I talked with "John" in Billing. He told me we would receive 5 credits due to the pixelating for almost 8 weeks and out monthly bill would be reduced by $50 per month for the next 12 months. I wrote his name and date down obviously. If I have learned anything, take names and dates, not that it does any good.

So, after we moved, another hiccup. I previously called Suddenlink at least two weeks prior to moving for service to transfer to our new address. I was specifically asked if we wanted the same services at the new address as we did at the old address. I said "yes, exactly the same services".
So on the appointment date/time, two technicians show up with only one cable box and when I questioned, Joshua sarcastically told me this was what the order was and when I said "didn't you see the other TV downstairs when you came in? He said "Yeah, just thought he was with the other 98% of people that doesn't use cable any longer". SO rude. Very out of line and I told him he needed to treat customers in THEIR home with respect and leave the attitude outside. This was just another error on Suddenlink's part.

When I got this month's bill, it is extremely low and I wanted to make sure it was the 5 credits applied. I first talked with "German" in Billing on 9/29/2021. I was on the phone 30 to 45 minutes with being on hold with him most of the time. I asked to speak with a Supervisor since he couldn't answer my question. I was told a Supervisor (there were 2 he told me and both were on the phone) and one would call me back. Of course, no call back.
On 10/1/2021, I was told the same by "Merlyn" who also worked in Billing, that a Supervisor would call me back. Again, no call back.
I called back the same day and talked with Nouren at 3:30 p.m. She was sarcastic, rude and told me there is no such thing as "credits". I asked why my bill was the way it was and she said some "promotion". I told her everyone seems to use different terminology. I asked Nouren to look in the notes to make sure for the next 12 months, our Bill would be $50 less for our compensation. She said she couldn't tell me that. I asked numerous times to speak with a Supervisor and she flat out refused to allow me to talk with a Supervisor. Who does she think she is? We pay for these services, not the other way around!

I am trying in talking my husband into satellite and I'll succeed probably in switching to satellite eventually. Tired of no one at this pathetic business not knowing one foot from the other, being lied to, being talked down to, not being able to fix our issue and no one acting like they care. Billing is the worse people to deal with at this business.

We have been trying to get internet installed in our home and have been getting the run around. We have scheduled 3 times to have the technician to be here. When we called the last time and spoke with Shemar, he said his ID number was VYG. He said that the technician, to install the internet, said he was at our house last night, the 28th, but no one has been here. There has been someone here all day, every day anticipating having. This has been ridiculous.
The name and address for service is...Walter Lewis at 5014 Laurel Lane, Clarksburg, WV 26301. Thank you for helping us resolve this issue. We had Suddenlink before and loved it. Never had an issue.
Our email address is [protected]@gmail.com

Started service for 1051 Hancock Road for our 2nd home. This is not suppose to be a commercial account but a residential account. In the beginning the sales reps that were here, Amy and Chris. We were talking about possible write offs and such. I found out that I could get a residential package a lot cheaper than a commercial account. The next issue was not getting close to 100 mbps which was promised in the contract. Many complaints were made. I called a couple of times where they sent a tech out. Nothing changed except internet going all the way out. I called again and the person on the phone told me I was getting no signal at all from them and modem needed replacing. The tech came out again and fixed the back hook up next to the amplifier and replaced the cable from telephone pole and the modem was replaced and then the internet worked closer to what was promised.

From End of July, our TV has been cutting out and tiling. In the past 2 weeks, around 8pm the picture goes out completely and starts blinking back in around 8am.! Whose time zone am I in? Totally unacceptable, they said I should exchange the cable box, which we did, and no better. Called again, got someone who I could barely understand, the connection was horrible, and he tells me that he put it in the notes that the cable is not to go out after 8pm! I could only hang up on that comment. Please help. We will cancel all our service if this is not resolved.

Ordered and paid for internet service and met the conditions necessary to receive a $200 visa gift card... Suddenlink never sent the card. I have called customer support (foreign country support) 4 times and each time I get the same story.. We will escalate this issue for the supervisor) and of course nothing happens. They always give me the "gift card" service number [protected] and every time I get a recorded message asking me to leave my name and phone number and they will "get back to me".. Have never received a return call (have called at least 10 times)...

I have had Suddenlink internet and tv service for 9 months. I tried to use their mobile app to watch tv and got the message that there was no email address associated with my username when I tried to login. I can login to my suddenlink account on my pc but I can't set up an email account with the username I already have. I can't believe that it wasn't set up automatically like every other isp. I spent 3 plus hours on chat with customer service and another hour on phone with tech support and they couldn't solve it. This is ridiculous. Clearly their website was created by the lowest bidder.

I have been trying for over one year to get Suddenlink to splice my fiber into my house. I have called technical services 4 times and I get a service call from a contractor who cannot splice fiber. I'm told only a full time employee can splice fiber. I've called in to Suddenlink 4 times and continuously get transferred to people who cannot help resolve my issue. I've had it with the poor technical service.

my home was destroyed on in august 2020 by hurricane laura and then whatwas left was finished off two weeks later by hurricane delta.there was no lines, my home wasnt even accesible.i told suddenlink when they got there lines back up to not reconnect service there bc i could no longer live there to terminate service.but i didnt find out til june 2021 that they have been billing me this entire time and when i contacted them about doing a credit adjustment the supervisor said no that wasnt happening and there was no record of me ever calling which was a lie bc i also told them in june when getting new service that i no longer lived there .but still he called me a liar an said he was the supervisor an i wasnt talking to anyone else n he hung up on me..still all money for a year ive had taken out my acct and no money back...

Since feb 2021 I have been trying to get service issues resolved. Phone service comes and goes. Channels 2-59 cant receive during afternoons. They sent multiple contracted servicemen out. They bad mouth the last guy then pretend to fix the issue. You cant speak to a human at their phone numbers listed. I am sick so of them. No other providers in my area.

I move from one resident to another in June so when the technician came out he was having problem with my modem so he switch them out and they have charge me for the old modem and I have been in communication with suddenlink since June to let them know I don't have the modem your technician took the modem with him and 1 customer service told me they found it in another customer home and they also been charging me a 10 dollars late fee because I refuse to pay for the modem your technician took so now you are trying to extort me cut my service off because I refuse to pay for the modem and after i paid my bill you cut me off