Suddenlink Communications’s earns a 1.2-star rating from 841 reviews, showing that the majority of customers are dissatisfied with service.
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internet caps
After having been a suddenlink consumer for a couple of years, the internet cap is very disturbing. I have been paying for unlimited service (Even though they threatened a couple of time to charge us) and now a cap is in place with no chance of purchasing an unlimited plan because they do not have one. So now I am being charged the same price for way less internet time. I can now watch one netflix movie a day and do nothing else for the rest of the month to hit an arbitrary cap of 350gb. It may seem like a lot but when you have four college students living together and all doing most of their lives on line you can see the problem. Please, suddenlink, think about your plans or you will lose another customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
sent final bill to collection agency
Due to a move where they did not provide service, I closed my suddenlink internet/cable service this past may 28, 2014. I was told to mail my rented equipment to their nearest store, then I would receive my 'final' bill in the mail at my p. O. Box on file with them. Today, 6 weeks later, I received their 'final' bill of $72 through a collection agency!!...
Read full review of Suddenlink Communications and 8 commentsprice increase
I just got a bill from Suddenlink with a price increase and a note that the price was increasing because "their costs are increasing." I looked at their web site at the "new customer" pricing and found out that for new customers, the costs have gone down. If there is really an increase in the cost of doing business, why has the "new customer" price gone...
Read full review of Suddenlink Communications and 6 commentsvery poor service
Over the last 3 weeks my suddenlink internet has not been working, I have called and called finally got someone to to come out and check it, needless to say he couldn't fix it because he didnt have the right equipment (Computer) and he basically told me to call and call, I went to the local office for help because I was tired of calling and they told me a technician would give me a call back...
Hi James - My name is Ashley, and I'm with Suddenlink. I'm sorry to hear that you've been experiencing issues with your internet service. I'd be happy to work with Management in your area to investigate this for you. Can you please email me your account address? My email is ashley-AT-suddenlink-DOT-com. Thank you!
security
I purchased the equipment for my parents security system last year for their home, all was going well till they had their freestanding garage broken into about three weeks ago. And decided to have it added to the existing security that I purchased for their home, Suddenlink technicians said it could be done and so they purchased additional equipment and the installers could not get it to work correctly after 3 separate attempts to straighten it out, my parents are 82 years old so the alarms going off at 2 in the morning became frightening so they had it disconnected and Suddenlink technicians removed every piece of equipment that I had already paid for. My question is will they get some kind of reimbursement for the 800.00 worth of equipment that I had already paid for?
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi dstymax- My name is Connie and I am with Suddenlink. I am sorry to hear about the trouble your parents have had. Please email me, I would be happy to research this for you. My direct email address is connie@suddenlink.com. Thank you.
liars
Liars, ###, crooks, thieves, grey area of the law...taking advantage of poor unknowing helpless people. You company will suffer for this. People will find out how bad you are. You freaks take from people and don't give back anything. ###. Lying crooks told me 3x's I would get certain channels and now they say they misunderstood me. Freaking lying ###. How dare you be allowed to run a business like this!
The complaint has been investigated and resolved to the customer’s satisfaction.
And just as I predicted, rates went up. :/
I completely agree. I am also in Russellville and have had numerous problems. Internet going out - cable channels fading - I was even accused of illegally downloading a movie that I had purchased on DVD two weeks before! Now this garbage of taking away Viacom without dropping our rates. I actually expect an increase in our bills to "subsidize" other channels. I'm afraid that the only one of their "new" channels that is even remotely interesting is FXX and that is rarely. We need a decent cable company here, but I doubt that will happen anytime soon. If it weren't for Retro and Me-TV (local stations), we would switch to Dish or Directv. As it stands, we can wait to see if these idiots come to their senses. But I really doubt they will.
Hi- My name is Shannon and I am with Suddenlink. I would be happy to look into these channels for you. Please email me at shannon@suddenlink.com. Thanks!
provider refuses to solve speed issue
We have been experiencing connection speed issues for the past 2 years on Suddenlink's "High Speed" cable internet service. The most notable, and infuriating, is when playing online multiplayer on Xbox Live. After 20+ attempts to get Suddenlink to resolve the issue, which they didn't, we concluded that our connection speeds were insufficient for Xbox Live. We then upped our plan to the highest residential plan that they offer (30Mbps), purchased a new Docsis 3.0 modem, a new Netgear N600 router and brand new Ethernet cables for everything (we do not use wireless). That did nothing to fix our issue. During the morning hours our speeds are good, around 30Mbps Down, 2.06Mbps Up, exactly as it should be. After 4-7pm our speeds drop to around 8Mbps down. Our upload stays constant at around 2.06Mbps. Playing Xbox Live is impossible and even our home computer lags! Since our upload speed is consistant the Xbox servers pick my Xbox as host, which causes everyone else to lag to the point that the game is unplayable. It also gets so bad that many days it wont even connect to XBL, the connection times out! Once again we have called Suddenlink multiple times, techs have been sent out, of course during mid-day when our speeds are 20+, and they insist that it isn't on their end while at the same time acknowledging that it isn't on our end either. The tech told us that we are on the largest node in our area. He receives the most speed related service calls for our node than any other yet his bosses insist that our node is nowhere near saturation! I, along with many of Chickasha's residents, are getting fed up and the image we are getting from Suddenlink is "we know your service sucks! We know your not getting half the service you pay for! Deal with it or go somewhere else because we are never going to fix it!"
Mark
*****Update******
Finally some hope. Suddenlink called in one of the best technicians in the area and put him on the case. This guy is attacking the problem with a vengeance. He said he is assigned to our problem until its solved. He was here to witness what we have been telling them about for 2 years, and it both confused him beyond belief, and drove him to find the solution no matter what it takes. It would take too long to lay out everything he has done so far, but he is FANTASTIC! I would love to give him credit by name, but as I don't want anyone bothering him I will just say "Thank you Suddenlink for proving my assumptions wrong and thank you (place name here) for, in our opinion, going well beyond the call of duty to solve this very difficult issue. You have our thanks.
Mark
Update
Finally some hope. Suddenlink called in one of the best technicians in the area and put him on the case. This guy is attacking the problem with a vengeance. He said he is assigned to our problem until its solved. He was here to witness what we have been telling them about for 2 years, and it both confused him beyond belief, and drove him to find the solution no matter what it takes. It would take too long to lay out everything he has done so far, but he is FANTASTIC! I would love to give him credit by name, but as I don't want anyone bothering him I will just say "Thank you Suddenlink for proving my assumptions wrong and thank you (place name here) for, in our opinion, going well beyond the call of duty to solve this very difficult issue. You have our thanks.
Mark
Hi rmpbrown - Ashley from Suddenlink here. I'm sorry to hear that your experience with us has been less than exceptional. I'd be happy to work with our Management team in your area to investigate this issue. Please feel free to email me directly at ashley-AT-suddenlink-DOT-com. Thank you.
I am a very frustrated Suddenlink Customer as well and have an order in to get DSL service (3mbs is all I can get). I currently have Suddenlink's 15mbps service. I have called their support over 9 times now in the last 2 months. They have dispatched 2 technicians and both times say nothing is wrong in my home. I even get a call where the person on the support line sees how slow things are and all they say is they will dispatch someone. I have wasted 2 PTO days and keep going in circles. I would gladly have a 3mbps service that was reliable instead of this garbage. I suspect this company is doing some sort or work behind the scenes or is doing some bandwidth metering. I just with they would be honest with their customers. The sad news, I have replaced 2 routers and 2 cable modems and still the same issues.
I had reliable service over the past 3 years now, but it has gone to crap. Stay away from these people for now unless you want un-reliable service.
Hi Mr. Robertson – My name is Shannon and I am with Suddenlink. I am very sorry to hear you are having trouble with your internet speed and would like to research this further for you. Please feel free to email me at shannon-AT-suddenlink-DOT-com. Thank you!
Really dissatisfied with the level of service. Feel like I'm getting robbed. 15mbs/down feels like dial-up. Can't even watch a simple YouTube video without having to pause it so it can download a bit... Simply unacceptable. Leaving towards cancelling service altogether.
Hello! My name is Robert and I've had the same problem the original poster has... My wife may be kicked off her raid team in world of Warcraft because our Internet is so bad. We have had 5 service calls and the problem still isn't fixed. I pay for 30mb download speed and from 6-11pm each night it's less than 1 MBs :(
Hi Chris- Shannon with Suddenlink here. I would be happy to work with Management in your area to resolve any trouble you may be having with your internet. Please email me at shannon-AT-suddenlink-DOT-com. Thank you!
We live in Anna and never get to play Xbox live with our families. Netflix is worse and just won't stay connected. HELP!
Hi Teeter59- My name is Shannon and I am with Suddenlink. I am very sorry to hear of your recent experience and that you are having trouble with your service. Please email me and I will work with Management in your area to resolve. My direct email is shannon-AT-suddenlink-DOT-com. Thank you!
Well, that must be nice. Suddenlink is the WORST! Since we added the phone to our service we have had nothing but problems! The Internet goes on/off/on/off/on/off nonstop worse in the evening and into the early morning hours. The cable TV was ok, but now has little silver looking bees on most of the channels on our two flat screen TVs. They said it might be our router, so we got a new one...ah..NO! They said it was our freezer, so we unplugged it for 5 days...hmmmm still kept going on and off. It is not our microwave, refrigerator or the tooth-fairy...it is THEIR equipment. They want their money but I can't get decent service. They sent 5 to 6 techs out to change the "taps" but each one was not able to do it. They didn't have the right equipment, or the person was not qualified, or the ticket didn't allow enough service time, etc etc etc. Eventually they replaced the taps, but it didn't help for long. Everything has been replaced (so they say). It is out again today (Sunday) and Wed night 6pm to 8pm is the next available time they can come work on it. We don't like paying so much for service that never works. We can't go on facebook, watch You Tube videos and forget streaming a movie on netflix or Vudu. Internet speed to slow it times out constantly. We have worked with customer care, supervisors and everyone else. Still bad service. If they can't get it fixed, then they should charge a lot less!
Hi Mark- Shannon with Suddenlink here. I am so glad the technician is doing all he can to resolve your trouble. If you would like to email me, I would be happy to pass along the kudos. My email is shannon-AT-suddenlink-DOT-com. Thanks!
last bill sent to collections
I moved from Arizona to Virginia in the summer. I closed my Suddenlink account and was told I would get a bill. I received nothing from them, even though my mailing address did not change (I use a post box) and my phone number (cell did not change). I was sent to collections for 43 dollars, the balance due on my bill. The collections agency sat on this for 4 months before my mortgage broker called me to tell me that I had a notation on my credit report of being sent to collections! When I called the collections agency, I found that while they had my phone number, and address, I had never been contacted. They simply reported me to the credit agency. It apparently is more cost effective for them to turn it over to your credit bureau ruining your credit than it is to collect small sums of money. It forces you to contact them, and they get off scot free. This is a fraudulent practice. BE VERY CAREFUL when dealing with this vendor. They are pretty shady.
Hi BHF- My name is Shannon and I am with Suddenlink. I am sorry to hear of your experience and would appreciate the opportunity to look further into this. Please feel free to contact me directly at shannon-AT-suddenlink-DOT-com. Thank you.
service
Suddenlink, Lubbock, Texas.
No phone service. No email service.
I have been without home phone service for a week. Was told on Nov. 28th (at the service desk of my local Suddenlink office), that a tech would be out the next day to connect service. 6 days later, no tech, no phone.
I'm on hold as I'm typing this...and have been for 45 minutes!
Last email I received was Nov. 1st. No email service either. This place is falling apart.
I'm a VIP customer with Suddenlink, but these guys just don't care.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Mark- My name is Shannon and I am with Suddenlink. I am sorry to hear you are having trouble with your service and would be happy to help resolve. Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Also, if you do not yet have access to archived email, folders and contacts, please see this update from our CEO: http://suddenlinkfyi.com/topics/a-message-from-the-ceo-about-suddenlink-email-service/. Thank you.
installation delays, lack of communication
I started using Suddenlink as my ISP two and a half years ago, as they were (and still are) the only broadband provider in my area. At the time, I was renting while waiting for my home to be built, and was told by the Suddenlink salesperson that if I went with a two year service agreement, there would be no problems transferring to the new service address once it was constructed. We started the transfer process in January or February of this year, moved into the home in March of this year, and as of November 28, are still waiting to hear when Suddenlink can actually finish hooking up their portion of the cable for our service address. It took from February through August for them to fund their portion of the project, and then from then until the beginning of November to get in contact with me (which they did via their Social Media Liaison only after I started posting reviews of my experience so far).
Working with Shannon from Suddenlink, the Social Media Liaison, I learned that it wasn't actually a funding issue on their part, but an installation backlog, and that I might have to wait until the end of the year or longer for service. Fortunately, the local Suddenlink engineer called me a few days later and stated that they would pull new lines from the road to a cable pedestal on my property on November 16, and have the service installed from the pedestal to my home on Monday, November 19. On the day that my installation started (November 16), my neighbor realized that he could now get Suddenlink Internet and cable service, thanks to the work Suddenlink was doing for my installation. He contacted residential sales and scheduled for an install for November 27. It is now November 28, my neighbor has been hooked up, and I am still waiting for the installer, scheduled for November 19, to arrive.
I have been sending emails and leaving messages with Suddenlink for the past few days, trying to find out when the work would be completed. I was finally able to talk to the Suddenlink engineer in charge of installing the cable pedestal on my property and getting it hooked up to the cable lines at the street this morning. He was surprised that I still had no service, as his crew had completed their work early last week, and I was supposed to already have had my install completed. It has not been, however, as my address is STILL listed as "not serviceable." So, nine months of waiting for service to be completed, over $1000 in trenching and conduit, and over a week now of waiting for someone at Suddenlink to press a button on their computer to change my status so that the scheduled installation can actually be done? Wow. Surely there is room in our market area for another cable/Internet provider.
Suddenlink fixed the typo, making it so my address is finally serviceable. It took over a week to get to this point, and now it will be another week before the install is done, but at least it is progress.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi- Shannon from Suddenlink here. I know we have been working together, and I apologize for any inconvenience. I do believe we have you scheduled for an install currently. Should you have any need for assistance in the future, please don’t hesitate to reach out to me. Thank you.
will not give credit for no service
I have had problems with the internet sevice since march of this year. The head tech supervisor joe davis promised I would be compinsated for my troubles. They first told me that it was because of electrical problems. The electrician came out and told me that it was suddenlink. Joe did reinmburst me for that but then I had all kinds of other troubles that they had to come out and fix. They promised that they would give me credits for all my trouble. From march to august of 2012 I only had about 3 months of service. The other 2 months I had no service. They said that I have already had more than enough credit and that they didnt owe me for the beginning of all the trouble even though they said they would. Then I ask to speak to a manager and they would not let me. They said that the decision had been made and that was it. They are very slow at sudden link and so help me god I will go to the top until I get all my credits. I dont recommend suddenlink to anyone and everyone I talk to says the same thing. I prey karma has its way with everyone at suddenlink.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Scottie -- My name is Tina and I am with Suddenlink. I'd be happy to look into this for you. Please contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
service call
Have been without cable and internet services for almost 2 weeks now. Originally told my son they would send a technician out on 09/06/12 (almost 2 weeks out). When I called (account in my name), was informed they accidently disconnected me and were sorry for the inconvenience - that was 4 days ago. Also informed me that I would be taken care of immediately, due to their mistake. So far this has not happened. It is now almost 2 weeks without service. Customer Service listens, then promises, then don't show up! Definately no way to do business with paying customers.
Kudos to Tinn w/Suddenlink and Jerry w/Suddenlink - I now have my internet and cable back becaus of their due diligence! Thank you to both it is greatly appreciated that you handled this the way it originally should have been done!
Tina,
Thank you for your concern. To date my home in Livingston still has no cable nor internet service due to SuddenLinks mistake! I am really tired of hearing how sorry everyone is regarding this matter. It is not my fault that SuddenLink in Livingston (Polk County) Tx is understaffed, it is also not my fault that they are going thru a digital transational period at this time! NONE OF THIS IS MY FAULT - ME BEING DISCONNECTED IS DEFINATELY NOT MY FAULT! But you would think that being it was the FAULT OF SUDDENLINK that they would have immediately accomodated me, as a paying customer for 5 years, and sent a technician out to fix the problem. Kudos to the SuddenLink personnel that have handled my phone call, but SHAME on those same personnel for not fixing the problem immediately.
Katherine, My name is Tina and I am with Suddenlink. I am very sorry to hear about the recent experience you have had with us. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com for assistance. Thanks!
billing
I have been with this cable company for nearly 3 years. I had to transfer my services and received a $40 charge for the tech to bring the additional box out to me and to flip a switch. Then I receive not one statement but two in one month due 12 days a part. I was never notified this would happen. Instead I was told by a supervisor it was my fault because I started at the beginning of the billing cycle so it wasn't pro-rated. They bill you in advance and then constantly lose signal to their boxes and Internet. This is the worst cable company ever. If I was notified up front I would be ok, but because they don't inform you of how they will over charge you for services I'm angry. Not to mention the type of people they have answering the phone are not professional at all. You are customer service for a reason.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi - My name is Tina and I am with Suddenlink. I'd be happy to look into your account and answer any of the billing questions you may have. Please contact me directly at tina-AT-suddenlink-DOT-com for assistance. Thank you.
program interruptions
Suddenlink provides our cable TV service. For the past 2 months the quality of our service has gone downhill. For example, we will be watching Animal Planet and all of a sudden at a totally inappropriate time (like 3 minutes after the last commercial) the program will go to commercial. These breaks happen when the speaker(s) are in mid sentence. When the program resumes we rejoin the program in progress, meaning that there is absoloutely no continuity to the program and no clue as to what has happened during the break. What a waste of time. When we call to tell them about it, the local people say that they can't do anything about it. When we talk to the main office they say that they can't do anything about it either. Apparently they have no idea how their system works. What a bunch of dysfunctional yokels! I dont know why I am bothering to write this, maybe I am the one who is mentally challenged for putting up with (and giving money to) a company that apparently hasn't got a clue. I guess it is time to go to internet TV.
The complaint has been investigated and resolved to the customer’s satisfaction.
So last night a sudden link rep knocked on my sisters door at 8p.m. trying to get her to switch. he was rude and way to pushy, when she finally closed the door on him, moments later, her dish went out. when she got a dish rep out the next morning, he said the cables had been CUT. these are the people representing sudden link. What a ###. not the kind of person you want at your door, where u live. when your a cheater, its the same thing as a liar or a THIFE . At Mckinleyville residence on 09-18-2013. Stop going door to door sudden link, its pathetic. Our family in the area will all be canceling your ### service. That is seven house holds so look for the cancels in our little Mckinleyville and don't hire losers. thanks team dish.
Hi- My name is Shannon and I am with Suddenlink. I am very sorry to hear of the trouble you are having with your service and would be more than happy to work with Management in your area to resolve. You can email me directly at shannon-AT-suddenlink-DOT-com. Thank you.
Dear Persons,
I work in a hotel and our cable provider is Sunnenlink. I am constantly having complaints from my guests about their TV stations either going in and out, or they're going out altogether, as well as the television in the lobby. This happens at my house as well. Is there a way this can be referred to the Suddenlink office for zip code 72160? As you may know, you can never reach any one directly, and it's inconvenient for me, as well as other co-workers, to have to keep going to a guest's room because they think something is wrong with their television. I know how it for someone to have one bad experience and ream you on a survey, and I assure you, I am not trying to do that here, even though guests have problems with the cable and they get online and leave our hotel a bad review. It would just be nice to have one afternoon of no complaints on televisions going out due to the cable.
Any help would be greatly appreciated!
internet usage practices
They recently altered my service and placed a data cap on my monthly usage. It was a pretty sizable cap at 250gb. Recently was notified that I had exceeded the monthly cap. We checked the daily usage chart on sudden links website and saw that one day our data usage spiked insanely. We reviewed that days activities and couldn't figure out why that days usage was so high. That day we moved 30gb of music files between two computers on the LAN. I consulted with SuddenLink to fund out that data sent over a LAN connection from one computer to another computer in the same house is counted in the monthly usage. This practice should be severely reviewed, or the Data cap removed. I get charged for using my LAN connection to back up my pc's data on another home computer.
i live in Gainesville tx and sudden link has a monopoly on this area there is really nothing better out there and that's not saying a lot. the service they provide is a joke so i payed for over a year for 40 Mbps not one time in that year did i ever see speeds of over 10 Mbps yet i was still charged for the 40 Mbps that they claimed i was getting during a period of 4 months i actually got less then 1 Mbps we are talking 0.45 Mbps for 4 months strait they kinda fixed it a little but it was still absolute crap service but 9 Mbps is i guess better then 0.45 this continued until the point that i got sick of paying a snake in the grass company like sudden link for services i did not get so i stopped paying them and called to say i wanted my service turned off and to return my devices. i was then told i had to settle my bill before my service could be terminated and my devices returned but they where all but glad to shut off my internet at that moment i then received 2 more bills for internet that had been turned off bringing me to a $945 bill for service that dident exist it was turned off but i was still billed for it. there is nothing i can type that would explain my hatred and level of disappointment for this company in this town. later my sister moved in with us and she takes classes online so we needed internet she got it turned on in her name so she can do her online classes. and wouldn't you know it our only option was sudden link. she is paying for 50 Mbps and any one care to guess what we actually get? 0.86 Mbps from day one. in fact the idiot that installed it actually left our house with it only running at 0.86 Mbps and we pay over $70 for this crap. tell me am i unreasonable to not feel like i owe this company any more of my hard earned money after paying for something i never got for over a year and now paying agin for something ill never have?
Hi sixpackmom- My name is Shannon and I am with Suddenlink. Through Project Imagine, we have upgraded a lot of services and infrastructure. I would be happy to help you set up services and go over different options we provide in your area. Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thank you!
I'm desperately needing Internet services that is wifi here in Sanger but only see one option, sudden link. I have used verizon mifi but 5GB is insane for $60/month, however it always works and is never slow. But sudden link appears to have lots of complaints about speed and connection. My job is dependent on my Internet connection and speed... How are things for this company right now, all of these complaints are pretty old?
Ed -- Tina from Suddenlink here. If you are having issues with your service, I'd be more than happy to work with management in Gainesville, TX to resolve. Please feel free to contact me directly at tina-AT-suddenlink-DOT-com. Thanks!
The Suddenlink here in Gainesville, Texas is the worst ever. The fools in Tyler Texas call center are dumb as dirt, and don't want to hear about trouble with Suddenlink. This company really SUCKS, Oh to have Cox Cable back. Ed in Gainesville Texas...
Hello - my name is Ashley, and I'm with Suddenlink. The only data that should be counted toward your allowance is what moves across your modem, coming into and leaving your home. To better understand what’s going on in this circumstance, please consider reaching out to my colleague, Pete Abel, by email (pete.abel@suddenlink.com). He’s responsible for this program and said he would be happy to dig into the details with you.
unsolicited calls
I take care of my grandfather's Suddenlink account in AR, however I live in TX. I receive unsolicited calls from Suddenlink to upgrade his services at least 2x a week, sometimes more. They WILL NOT listen to me. He doesn't need an upgrade. Then they want me to subscribe, and will send me a "free box". They WILL NOT LISTEN TO ME. Suddenlink is not available in the rural area where I live. I am sick of these calls. I have asked them each time to remove me from their call list. What else can I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
I did a little research about unsolicited calls from Suddenlink and it looks like there's a few posts made at http://www.callercenter.com. Maybe Ashley can also look into this and see if if can be resolved, too.
I really appreciate Ashley's efforts to resolve this issue. Keep up the good work!
Thanks,
Michael
I'm sorry to hear about your situation. But since your grandparents are customer of that company, that's already an established business relationship between them which means that Suddenlink can still call your grandparents even if they were on the DNC list.
I see that SuddenlinkAshley is eager to help you with this. I'm glad you found resolution by posting the issue on this site. I hope that happens soon.
Thanks for sharing.
Hello - my name is Ashley, and I'm with Suddenlink. I'm really sorry for any inconvenience you've experienced. I'd be happy to make sure you've been placed on our privacy list. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
customer service
Ever since I have had Suddenlink, internet, I have had problems with it going out at random times. They have sent servicemen out that have done so many different things. One man told me not to count on anything the Tyler TX office says to me when they answer the phone to me because they don't know their ### from a hole in the ground. The last two calls to them here in May they have said they completed the calls when they never even bothered to show up! This last service they were supposed to show up between 8:00 and 9:30. They called at 9:28 and I didn't answer because I was in my kitchen putting on a load of dishes. When I noticed this at 9:34 I tried to called them back to no avail. They sure don't want to resolve problems!
Ashley,
Today (5/29/12), the Sudden Link linesman came out to check the lines this morning. He worked on it for several hours and to his credit he found a piece of your equipment crushed that was causing the problems from what I am told. . For sure your linesman immediately replaced the damaged part.
Your service technician came by this afternoon and checked the signal and informed me about the problem the linesman had found. He then tested the signal on the incoming line and got a very good reading for Internet service. Hopefully with these trained professionals the problem is cured. It is always good to know you all are out there and you will continue to provide good service. I do appreciate the people that actually made a difference.
Thank you for your followup in this matter.
Sincerely,
Gary Phillips
Hi Gary - my name is Ashley, and I'm with Suddenlink. I'm really sorry to hear that your experience with us was less than exceptional. I would be happy to work with management in your area to resolve the issues you've been experiencing. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you!
worst service I have ever seen
Suddenlink Cable/Internet is the worst service I have ever seen. It is out or not working correctly all the time. Last year I had to call in 63 times because of outage and problems. Internet speed is not as advertised. HD cable is having problems all them time. At this moment I have no cable or internet which is a very common problem. Never get credit for the outages, but always ask and am told I will get credit but to date have never seen 1 cent of credit. I would never recomend this company to any one. The just don't have a clue on what they are doing. COX PLEASE COME BACK OR ANYONE WHO CAN PROVIDE SERVICE.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello - my name is Ashley, and I'm with Suddenlink. Please accept my sincerest apologies that your experience with us has been less than exceptional. I would be happy to work with senior management in your area to resolve the issues you're experiencing with your cable service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
high speed internet
I'm a Suddenlink customer for three to four years. On April I tried to connect to my Internet and was not able to do so. I called Suddenlink, a lady answer the phone. I told her that I was having problem connecting to the Internet. She said " I heard there has been an outage around your area. I will sent someone to check it out ". The cable guy shows up about six hours later. I told him my problem. He said, I know what the problem. I have already change quite a few Modems. The problem is in your Modem. It not compatible anymore. I told him why since I been using this modem for three or more years. He said Suddenlink has replaced/upgraded their servers. When they turned off the old server your Modem will not work anymore. I told him why Suddenlink didn't inform me about the change over of server. He said they did on your ( E-mail ) monthly statements. I check my statements and didn't see anything about server updated. I went ahead and bought a new $140.00 Modem from Best Buy plug it and problem solved. Today I received my Suddenlink bill and noticed they charged me $40.00 for the cable guy to come to my home. I called Suddenlink and was directed to an automated voice which told me there will be a charge per minute to talk to them. I hang up. I don't think this is fair since they created the problem in the first place. Question ; # 1. Why didn't the Suddenlink lady tell me there is a $40.00 charge? # 2. Why didn't Suddenlink sent me a letter to my address about Server upgrades. If they can sent me all of their Suddenlink advertisements.
I pay my bills almost the same day I received them why can't they treat me better. I'm so mad at them. I will research my Internet options in my area.Then close this Suddenlink account and tell my friends about this company
SuddenLink credited my account for the service call, thank-you Ashley
Ashley sent e-mail to you again, thanks.
Ashley ( SuddenLink ) I have send you an e-mail on 19th of April directly to you as stated above. I have not heard anything from you. Any update on my issue ? Please advise, thanks.
What a load of crap. Servers were not changed, and even if they were, the modem would still be fine. A modem could be damaged by an electrical surge, but that's very rare - certainly does not warrant being lied to about switching compatibility. You got a top of the line modem, but it was way overkill ... based on the money you spent, it was a DOCSIS 3.0 modem which is required only for speeds vastly in excess of what suddenlink even has available in Georgetown. I'm still using the exact same DOCSIS 2.0 modem for over four years now in Georgetown, and it works beautifully ... except for about once a half a year or so when the service gets bumped offline and they tell me I need new equipment or wiring, or some other BS requiring a service call ... I always decline the service call, wait a day, phone the help line and I'm good for another 8 or 10 months. I monitor and record the signal levels periodically, and they are practically perfect. It's a revenue racket.
Hi Robert - my apologies for the delay. At this time I have not received an email from you. Could you please try sending the email again?
Thanks!
-Ashley
Hi Robert -- my name is Ashley, and I'm with Suddenlink. Please accept my apologies that your experience with us was less than exceptional. I would be happy to work with management in your area to look into this. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
That really stinks! It is so typical of how large corporations are slowly but surely destroying the moral fiber of the country through capitalizm-run-amuck. And now they want to charge you per minute to simply talk to them? OUTRAGEOUS! Perhaps you should charge them for writing and sending their check every month!
You need to dump them quickly and run. Just beware of AT&T if they offer service in your area - I would highly recommend that you stay far away from them as well. A lot of the smaller companies can offer good service at a good price, just ask them about their customer service hours as some of the small companies are not staffed 24 hrs a day.
crappy cable, internet, tech service
Since we first got this service it has been terrible. The installer had no idea what he was doing, took almost 6 hours to install and my boyfriend caught his urinating in a water bottle in his truck! After he finally leaves we had to return the first box because it was broken. Had to have a teck come look at our new box. And have 2 additional tecks come look at the Internet! The cable is constantly out! They offer no start up specials are are super expensive! We pay 140 for half the channels that dish or direct tv offer! I would advise you stay far away from this crap company!
And since the cable has been out our HD channels don't work. And sorry Ashley the account is under my boyfriends name and he is fed up and wants nothing to do with ur cable unfortunately we have to have your Internet. Which also sucks but we are switching to dish network who offered us cheaper prices and better deals with more channels something sudden link does not do. They should since they offer such crappy service.
Mad customer88,
We'd like to welcome you to the DISH family! We're very excited to have you and want to thank you for checking us out! I'm always available if you ever have any questions so please don't hesitate to let me know. Enjoy the service!
Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your experience with us was less than exceptional. I would be happy to work with management in your are to resolve the issues you've experiencing with your service. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
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Suddenlink Communications Contacts
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Suddenlink Communications phone numbers+1 (877) 694-9474+1 (877) 694-9474Click up if you have successfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (877) 694-9474 phone number+1 (877) 794-2724+1 (877) 794-2724Click up if you have successfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (877) 794-2724 phone numberSupport+1 (800) 490-9604+1 (800) 490-9604Click up if you have successfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number 0 0 users reported that they have successfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number Click down if you have unsuccessfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number 0 0 users reported that they have UNsuccessfully reached Suddenlink Communications by calling +1 (800) 490-9604 phone number
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Suddenlink Communications emailscustomer.service@suddenlink.net100%Confidence score: 100%Support
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Suddenlink Communications address520 Maryville Centre Dr., Ste. 300, Saint Louis, Oklahoma, 63141-5820, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Suddenlink Communications contacts
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SL told me that the cap thing went into place January 2016. I have caught them in a lie because you live in AZ too and they were charging you long before now. SL looks like a bunch of gangsters to me. I'm quitting them. Lets do Frontier, they surely can't be any worse customer service.