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Due to a move where they did not provide service, I closed my suddenlink internet/cable service this past may 28, 2014. I was told to mail my rented equipment to their nearest store, then I would receive my 'final' bill in the mail at my p. O. Box on file with them. Today, 6 weeks later, I received their 'final' bill of $72 through a collection agency! This was after I had paid them $120+ monthly on a timely basis for the 16 months I used their service. When I called to ask them why they didn't send the bill to me or call me before they sent it to the collection agency, I was told they had mailed three bills to my address on file, none of which ever showed up in my mailbox which I check everyday except sunday. I find it odd that they would really mail three statements in a six week period. I also find it odd that mail correctly addressed and sent to a working p. O. Box would not show up in the box on three separate occasions. Finally, when I asked what phone number they tried calling, she gave me a number that had a wrong area code. I hung up the phone with the thought that maybe they tried calling me one time using the wrong number—they used 837 for the area code instead of 831. When they couldn't contact me through that wrong number, then they sent the bill directly to the collection agency. I don't believe any letters were ever sent to me. It's wrong that suddenlink has a policy of sending final bills directly to a collection agency without first contacting the customer.
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Suddenlink customer support refuses to help troubleshoot their email customers who have been absorbed through the purchase of smaller companies.
Hi - My name is Tina and I am with Suddenlink. I would be happy to try and help troubleshoot your email. Please contact me at tina-AT-suddenlink-DOT-com. Thanks!
Hi J.R. - My name is Ashley, and I'm with Suddenlink. I'm sorry to hear that your experience with us was less than exceptional. If there's anything I can do to help, please feel free to contact me directly at socialsupport-AT-suddenlink-DOT-com. Thank you.
I returned all of my equipment and disconnected service on 6/27. I received a receipt for my equipment, however, Suddenlink expected me to pay $177 for 6/21 to 7/21. Because most cable companies pro-rate service, I expected to get a bill somewhere in the neighborhood of $50 for the 6 days of actual service. I sent a check for $50 and refuse to pay for service I did not use regardless of what they "consider billing service". I have excellent credit - never late or behind on any bills - BUT, I absolutely refuse to be bullied on this one. They accepted the $50 payment and have sent the balance to collection. So be it. My husband has cancer and is dying. This is the least of my worries! TY, Suddenlink - I do not have to deal with you in our current location. BTW, CableOne prorated our bill and charged me $31 for the 6 days of service here before our month started. SMH Suddenlink is one of the worst cable companies I have ever dealt with. (Our service was out for 2-3 days with no explanation or compensation.)
Good on you for not paying this garbage. Don't EVER pay for something you do not owe. Take their ridiculous collection agency letter and shred it. They can't make you pay either. Collection agencies can't make you pay something you do not owe.
Can I talk to someone about my past bill? I’m being billed for months of service when I was disconnected. I’m trying to get service and settle my debt but this is ridiculous
I also returned all of the equipment and the lady I talked to in customer service had the worst service. Her tone should never be used to a customer and when I asked to break it down to better understand she refused. Terrible customer service
my wife passed away fed 15 2021 we were separated for two yrs suddenlink is trying to stick me with her bill i'll a disabled veteran they turned the bill in four collection we wasn't living together at the time they ran the bill up and they should have shut it off now the bill is 399.00 dollars if they cry for a judgment i will sue them this is the way they treat disabled veterans shame on you suddenlink Sgt Deem disabled veteran my wife name was lisa deem she live in marietta ohio 45750