Suddenlink Communications
Reviews and Complaints

i have been a suddenlink customer for several years have had awesome service until now.

i helped a family member out by getting cable/internet service turned on well after about 2 years of service they lost there job and could not pay there bill. the charges fell on my account,

Suddenlink told me when i set the service up if it ever went delinquent it would not effect my service just be unpaid etc.. well they were wrong and so was i. collections department contacted me told me my service would be turned off if bill went unpaid.[understandable]

well i wrote the corporate office and they had local general manger contact me to try to resolve matter. well she contacted me 2x's . 1st time to say she was contacted my headquarters 2nd time to look into issue said she contact me back...been about 2 weeks still waiting and my service disconnected now. ;SO MUCH FOR BEING A LOYAL PAYING CUSTOMER FOR 2 YRS]

i contacted regional manger by e-mail 3x's said he look into matter to help me out...going on 2 weeks[with no service now].

i pleaded with him that i am disabled and on government assistance and ask him to just charge off the debt due to my income that i am a loyal customer and pay my bill in full and on time for several years[BUT NO REPLY]. i even wrote there cooperate liaison[TINA] but no reply...

i explained to him that if they could not help me by charging off the debt or doing a payment plan it would just go on my credit report as unpaid and they would lose a long time loyal customer and not get me as a future customer due to me not having service[STILL NO REPLY]

well my service is turned off they get a $330 plus bill they can keep and they lost a loyal customer .

[UPDATE]
I RECEIVED MY INTERNET THROUGH AT&T LIKE I MENTIONED IN MY E-MAILS TO THEM AND NOW THEY GET MY MONEY AND LOYALTY

I'm a SuddenLink Cable TV customer in Victoria Texas. About a month ago SuddenLink "upgraded" their network to provide more HD stations. As part of this "upgrade" the numbers for most of the channels were reassigned. Unfortunatly, there seems to have been an unintended sideaffect. All of the channels in the Digital Family Tier now show up as "Not Authorized". This is everything in the range from 301-388 (except 311-316 which are designated as the Digital Family/Discovery Tier...these are still working). Also, the HD channels (415-472) are also Not Authorized. From others I've spoken to this issue seems to affect the entire Victoria service area. I've called your Customer Service and explained the issue to them...your "Tier 3" support technicians say that it isn't possible to get Digital Family/Discovery Tier and not get the Digital Family Tier...all your agent (who said she was getting a lot of complaints from this area) could do was pointlessly sent a tech to my home a week and a half later (more or less just stalling for time while the programming issue will hopefully be resolved). The tech obviously couldn't fix the issue since it is obviously a programing/tier profile problem but he did seem to be aware of it and the fact that customers were beating him up for something he couldn't fix (btw, he was very nice, polite and apologetic). Needless to say, my ticket was closed with no further action. Here's the point of my message...this has been going on for a month...customer service/"tier 3" support don't seem to believe it's possible so they aren't opening tickets properly...your customers are leaving...this should be a simple progreamming issue...your customers are leaving...I don't think this issue is being addressed.
BTW - several of the channels in the Digital Family Tier haven't worked in years including DIY and several others but people gave up reporting it.
I don't know who is in charge of the programming "Tier" in this area but you might want to give them a "heads up" (or fire them for incompetence).

I'm a SuddenLink Cable TV customer in Victoria Texas. About a month ago SuddenLink "upgraded" their network to provide more HD stations. As part of this "upgrade" the numbers for most of the channels were reassigned. Unfortunatly, their seems to have been an unintended sideaffect. All of the channels in the Digital Family Tier now show up as "Not Authorized". This is everything in the range from 301-388 (except 311-316 which are designated as the Digital Family/Discovery Tier...these are still working). Also, the HD channels (415-472) are also Not Authorized. From others I've spoken to this issue seems to affect the entire Victoria service area. I've called your Customer Service and explained the issue to them...your "Tier 3" support technicians say that it isn't possible to get Digital Family/Discovery Tier and not get the Digital Family Tier...all your agent (who said she was getting a lot of complaints from this area) could do was pointlessly sent a tech to my home a week and a half later (more or less just stalling for time while the programming issue will hopefully be resolved). The tech obviously couldn't fix the issue since it is obviously a programing/tier profile problem but he did seem to be aware of it and the fact that customers were beating him up for something he couldn't fix (btw, he was very nice, polite and apologetic). Needless to say, my ticket was closed with no further action. Here's the point of my message...this has been going on for a month...customer service/"tier 3" support don't seem to believe it's possible so they aren't opening tickets properly...your customers are leaving...this should be a simple progreamming issue...your customers are leaving...I don't think this issue is being addressed.
BTW - many of the channels in the Digital Family Tier haven't worked in years including DIY and several others but people gave up reporting it.
I don't know who is in charge of the programming "Tier" in this area but you might want to give them a "heads up" (or fire them for incompetence).

For the past several weeks now we have been having issues with our services. We have a bundled package consisting of Cable, Phone and Internet. Our cable has little issues as well as our phone, however, our internet, well, lets just say its poor at best. It constantly drops signal, however the modem lights remain on and there is no indication on the computer that the signal has dropped. Yesterday [protected]) we wrote down and counted 51 times the signal dropped, today, it has dropped 33 times. Although it has been going on for a few weeks now. We have contacted Suddenlink and all they want to do is send a technition out, which if fine, however, we have had every inch of cable and the wall plates replaced by Suddenlink about a year ago and more recently the line from the pole to the house. Our modem has been replaced 3 times within a year.

Considering they boast about spending over a quarter of a billion dollars in upgrades, I fail to see exactly where these upgrades were made. I think its all talk and no action sales tactics. And must they run a commercial at every single commercial break? Jerry Kent needs to get out the office and off his duff and do something about the complaints given about this company.

Honestly, if Charter Communications were in this town, I would switch in a heart beat as well probably half the city would. When I lived in Tennessee I had Charter and NEVER had one problem out of them in the 5 years I was a customer. Charter is less expensive for the same services and you get some channels like SYFI FREE where Suddenlink you have to pay for it. What it boils down to is a monopoly in my city.

I do have a scheduled tech coming out on the 7th, July and I made it clear he is to bring a new modem and if its the same one as the the last 3 Ive had, he needs to be prepared to go back to the local office and find another brand (IF it is the modem thats the problem). I am just so sick and tired of poor service. When I pay for something, especially the high price Suddenlink charges, I expect to recieve the reliability and service I pay for.

I have read dozens to hundreds of complaints against Suddenlink and you would think with as many dissatisfied customers they have that they would do something to change it. We'll see what they do come next Wednesday. If all else fails, I will make them rip out everything from the cable to the wall plates to the line at the pole and the box on the side of my house and replace everything. Yes I have wire maintainance and I will use it if need be.

I had cable with Suddenlink for approximately six months, I was not impressed with the service at all. The channels were always out or the sound was missing... it was a total disaster for cable service. So, I called and asked the woman to disconnect my service [protected]). Well, the service was still on by Christmas. After Christmas I called them again to disconnect the service. The customer service representative assured me she was putting the order right in. The cable was still on [protected]), so I had my boyfriend who is NOT on the account call and disconnect the service. FINALLY today, the service was disconnected. So, Suddenlink, does it take someone NOT on my account to disconnect my service.

I can't believe a company like this has made it through this economy as I am already going to cancel and I've had their service for 3 weeks. First, I spent my whole lunch break on the phone with them to set up an appt to hook up a cable, phone and Internet bundle. They checked my credit, gave us a new phone number and made an appointment. Because of my work schedule I had to leave work two hours early to be here. They never showed so I called and a very rude woman told me they had no record of my appointment or of my half hour conversation on my lunch break. Then, when they hooked up the services I was appalled. The Internet barely works, the cable cuts in and out and now our phone is doing this weird thing where the dial tone is messed up. AND to top it all off they sold my address and phone number to a whole bunch of businesses. I'm getting telemarketing calls and junk mail in bulk every day!

I would just like for everybody to know the truth about the company Suddenlink Communications.

To start off, this company is completely unethical. Their service can be reliable in SOME areas, let me stress on the word SOME. If your area only offers 6mb High Speed Internet, please do a broadband speed test. I was a Suddenlink CSR and call after call where customers were not receiving the speeds promised by the company I took it upon myself to ask why. My supervisor quoted to me "that area just does not have an upgraded system, just offer them a refund to keep them happy, if the customer threatens to cancel service credit them up to one month service to KEEP THEM HAPPY." (Let me promise you this is just the start of things)

This company has a "retention" department that's goal is to throw a refund or a "new customer offer!" at the customer. We were told to tell the customer "I will have to transfer you to an account specialist." If we used the word "retention" we would get a "coaching" from our supervisor.

Does this seem unethical? Maybe not so much, so lets go a little farther.

Suddenlink also offers phone service! WOW! You can get a digital phone with great quality & reliability! Really, is this true? How about "let me reset your modem for you, I am very sorry but this will cause the call to be dropped, then you will have to go through the automated system AGAIN, after this, you will probably be transferred to another department until you get tired of being passed around and give up until it starts working again." This will most likely not fix your problem. (let me add that you are actually running through sprint with the Suddenlink name attached to the service.) Also, this MTA (Multi Terminal Adaptor) has been used by multiple previous customers, the chance of you getting a bad piece of equipment is very likely, but wait! for the price of $37 an hour they will send a technician (underpaid & undertrained unhappy worker will come to your house and try to fix your problem.) I think that's enough about the phone service lets move on to how they treat their technicians.

Going through the training at Suddenlink we had the privilege of an eight hour "tech ride out." This is where we get to ride around with a technician and see what they do all day. Before we were so lucky to have this opportunity we were told that we were NOT to tell the technicians that we make more then them for sitting on the phone trying to please customers all day by lying to them and promising them their problem will be taken care of. What bothers me the most is in this bad economy the technicians can not find better jobs so they settle for what they have. While working with customers to resolve their problems I would read through the notes and see all of the complaints about the technicians, why is this? Is it because they are underpaid? Or because they are forced to work overtime weekly because of the poor service this company provides?
Let me elaborate on this, after I left this company my supervisor has stressed to me how unhappy her husband is with his job. Unfortunately he can not find a better job, so he will be attempting to fix your problems until he does so. Its unfortunate that he has no time to spend with his family. :(

Now lets move on to how they treat their Customer Service Representatives. We have all heard of sweat shops, well in my eyes this would be the best word to compare this career to. In the wonderful world of the Suddenlink call center, you are given eight minutes a day to sign off your phone to use the bathroom! Two fifteen minute breaks, and a 30 minute lunch. Heaven forbid you have ingested something that doesn't agree with your stomach! You better hold it or you may lose your job!

As for the work environment, lets say depressing would be an understatement. My first month on the floor I had the privilege of sitting through a team meeting. One of the first topics that came up was a question from my supervisor. The topic of conversation was "why does nobody decorate their small cubical anymore?" My team of employees preceded to answer "we have our things ready to take with us when we lose our job." The supervisors reply was obviously "why is this?" Maybe it is because if you do not meet your sales quota its goodbye? Maybe because if you do not follow verbatim to what you are told to say you will be given a few coaching’s, then goodbye? Or maybe because if you get a flat tire and show up 15 minutes late, its goodbye!

That’s all the time I have for now, Hope this enlightens people to move on to a better company!

This is in regards to Suddenlink TV.

I currently subscribe to DirecTV. I am very happy with DirecTV's service and product. I'm just not happy that the price is $156.00 every month. I do get the Premier package that has the movie channels and such. I could do without alot of the extra channels such as sports, but that's how they get you. You can't pick your packages. I guess they are trying to spread the cost of watching NFL to even those folks that don't watch it. You have to have it in order to get the movie channels. What a rip.

I wanted to see what Suddenlink had to offer. I told them I'd like to take advantage of the special they were running to try it for 30 days money back guarantee. The only thing I was told I would be out if I decide not to go with them was the $40 installation.

I asked the sales lady how many HBO and Showtime channels I'd be getting with them. She told me the same as DirecTV. She told me I would have the exact same channel line up with the same picture and sound. She also told me it would be about a $60 savings per month by going with them. She explained that I didn't have to disconnect my DirecTV until I've decided. She said the tech could come hook up the Suddenlink TV without taking down my DirecTV. That was great. How easy is this. I could try them and only be out $40 if I don't like it. I wouldn't even have to go through the trouble of taking down my existing DirecTV. She explained that they would have to charge me for the first month and the $40 installation. That it would be on my next month's bill.

The tech showed up 3 hours late. He immediately informed me that I would have to write him a check for $99. I told him the lady said she'd bill me, but I can write a check if necessary. He went on to say that they(his office) doesn't share any information with him or the customer so he's not surprised they didn't tell me I needed to write a check. I showed him where my TVs were located. He was to install the exact equipment that I had with DirecTV. 2 HD DVRs and 1 regular video receiver. He took me outside explaining that he was going to have to run cable on the outside of my house to get to 2 of the rooms and my master bedroom would have a cable coming down the wall over my bathroom door and then to the TV. He could put it down the wall but that would cost me $85 per drop. I told him that was unacceptable and he said then he couldn't do it. I told him how does DirecTV do it? He said they are using the preexisting lines. I told him he could take down my DirecTV connection to put his connection on the preexisting lines. I said that a few times already. He starts the installation. He comes back to me about 45 min later and says he can't install the one in the master bedroom because I must have a splitter in the attic because the signal just bounces back to the initial connection. He couldn't step into the attic unless I agree to pay $90 for insurance. You know to cover any accidents. I told him just forget about the master bedroom. I'll just try it out for 30 days on the other TVs. He finishes up and turns on the TV all connected to Suddenlink. I immediately notice I have only 4 movie channels. I asked him to show me the channel line up. The brochure he handed me has about 9 HBOs and 9 Showtimes. and several other movie channels. I asked him why I don't get these. He says Suddenlink doesn't offer those. They are from the East and West Coast signals and Suddenlink is cutting back on that. I told him it won't work for me then. It's not worth the savings. Just take it all down and put my DirecTV back. So sorry.

He gathered up his stuff and DirecTV was searching for Satelite when he left. My DirecTV never came up. I called Suddenlink back 15 min after the tech left and told them. I called them back after 2 hours later. No one called or showed. I called the next morning. The tech on the line said there isn't any record of me calling for the tech to come back. So I asked to talk to a supervisor. Jessica Jacobs, I think. was her name. She sounded so interested. I told her my whole story. Sounding so sincere. She promised a call back within an hour from her or the local dispatcher. I didn't receive a call from anyone. Instead a tech showed up. Didn't even know why he was there. There weren't any notes in the ticket. He said he couldn't touch DirecTV's equipment. He left.

My DirecTV equipment was damaged by the Suddenlink tech and I was without TV all weekend. DirecTV is coming out today to replace the connector the Suddenlink tech blew up. I haven't received any communication from Suddenlink at all.

If there were another company that offered the fiberlink service for internet for the price that Suddenlink has it I would cancel my service for that.

It's like they didn't even care. AT ALL. Don't waste your time with this company if you prefer good customer service. They don't care.

We have been dealing with Suddenlink for more than two years and are getting tired of getting overcharged on every bill and when we call being told that it was a promotion which ended which is not accurate. Then we ask them to reduce our bill by scaling down the services such as number of channels which they would do, BUT it would just last one or two months and then the bill goes up again. We call and talk to the reps and each rep quotes a different price for the same level of service. We are seriously considering switching to satellite. In todays day and age, I could not believe that nothing has been done with this company which definitely seems to carry UNETHICAL business practices.

To Whom It May Concern:
My name is Marciea Parker and I am sending this email in regards to the completely horrendous service I've received here lately from your customer service reps here in Greenville, NC. My bill and the bundle associated with it has been the source of an unnecessary amount of stress and headache for me. This is largely due to the inability of all of the associates I've spoken with to correctly document information pertaining to my account, and provide me with an accurate account balance due.
On Sep. 13, 2010 I spoke with a man named Carlos who at the time was working in the disconnection dept (now working in a different dept ) offered me a promotion due to me considering to switch services to a satellite provider. We worked out a deal that I felt was reasonable and fair. I was happy to continue my services with your company. However the next month came and I received a phone call from the disconnection department regarding and overdue bill. I called and after a few transfers and long wait times on hold I was able to speak with a customer service rep to have this resolved. This would be the first of many such calls made on my part regarding my bill.
November comes around and I receive the same phone call stating that there's a past due balance and my services are about to be disconnected again. After another round of transfers and long pauses left on hold eventually the bill was supposedly resolved and I was assured that things would be corrected. They were not. The only reason I did not endure this process in December was because my mother passed away so I had a lot more pressing concerns than an incorrect cable bill. This does not mean, however, that the incorrect bill went unnoticed or that there wasn't another harassing phone call threatening disconnection, yet again.
Now it January, at this point I'm a little distressed at the notion of having to go through this process YET AGAIN! This time I made it a point to note whom it was I spoke with. I had the unfortunate experience of speaking with Rebecca (ext.4004) and Josette (ext.4045). I was on one phone while my husband was on another phone, both with Sudden Link because this time we mean business! I was able to finally get through to Rebecca (eventually) to start explaining my situation AGAIN! Approximately 10 minutes later my husband was able to get Josette on the phone. We were both trying to rectify this situation because it seemed as if one person saying something just wasn't enough! While talking to Rebecca and Josette neither of these individuals mentioned a $120 carry over balance on the account however both of them assured us that the amount paid would completely settle our bill. Having confidence in the fact that 2 different people assured us things would be corrected we even splurged and order the WWE Royal Rumble PPV.
Friday yet another call was made regarding an outrageous over $200 cable bill being due. I'm seething mad at this point. I should not have to tolerate such a lack of incompetence regarding correcting a customers account. I called this morning IRATE to say the least. After some time I was able to finally speak with Carlos again (the person who started this process and offered the bundle). I explained to him my frustrations and disappointment with the entire ordeal. We reviewed my account, found where there were some issues regarding the way the bundle was input into the system. We went over the bill including late fees accrued and past due balances. Once everything was settled Carlos assured me that the billing should be corrected and waived the fees for the PPV as a customer courtesy. I appreciate the courtesy extended, but that has not given me complete confidence or certainty in this matter.
My purpose for this lengthy email is simple...
#1 to inform someone at a corporate level of the poor lack of service I've received
#2 to request that a statement be provided clearly outlining my bill and current account balance by Feb. 14th
#3 to voice my displeasure of having to constantly call to have my bill corrected and amended for circumstances that were created by members of the staff;
In conclusion I must say that even though a PPV was credited I am still not satisfied. I would frequently like to utilize the PPV service offered however due to uncertainty about bills, account balances, and other charges I absolutely cannot take the chance of ordering programs only to find that there are hidden unknown balances out there to be applied to my bill.

Called to have our stores phone number and internet switched on Jan 16th. Called the 18th to see when they were coming and to let them now our Grand opening was the 1st and we needing everything switched by then because of our phone and credit card machine. They said no problem, they were sending paperwork we needed to sign and return via email saying they were charging us a 79.99 transfer fee. We signed and sent right back within a 1/2 hour. Never heard anything so I called back on the 24th to see when they were coming. They said they had to send us paperwork and send it back via email. I said we have already done that, they said no you haven't. We got it and sent it right back again. Let it go a whole week and finally I got a message to call them back concerning our transfer. This was Jan 31st. They inform us we have to have a number change. The day before our grand opening they tell me this. We are out thousands of dollars for advertising with that number on it. A $5, 000.00 dollar not to mention all the flyers, newspaper ads, and business cards we had done. So I said fine just do what you have to do and get my stuff hooked up. I called Feb 1st to see when they were coming. They tell me it's an all day appointment for Feb 2nd. So we sit all day long and wait on them and a tec finally shows up at 4:45. They came in asked us where we wanted what? I asked if they were hooking both the internet and phone up and they said no just the internet. They were there about 5 mins outside and came in and said they were just going to hook them both up. They went back outside. We thought they were going out to start hooking things up. Next thing we heard was their van starting up. So I call again today and they tell me they are scheduled to come out the 15th. So I am now out thousands of dollars of advertising money and now have lost 15 days of work and that is if they actaually hook things up on the 15th. I am beyond mad and have already contacted a lawyer. I want out of my contract and I am done with Suddenlink. Now wonder everyone is seeking dish network and direct tv.

So sudden link is by far the worst cable company i have ever come across in my entire life.We signed up for wi-fi and two hd boxes yo be installed in our home. The gentlemen that came to install the cable brought a regular modem instead of wi-fi and a dvr box and regurlar cable box. He said that we had to go into the office and frequently call in to see if they have hd boxes or wifi. As soon as the cable was installed we had nothing but problems. Our channels were constantly changing and service was being cut off for no apparent reason. We called and explained our frustration to a representative and she made an appointment for another technician to come out and bring our wi-fi and 2 hd boxes. When the technician came late to our house he had the wi-fi box but no hd boxes (he told me he gave it to my neighbor across the street) Not fair considering weve been waiting 2 weeks for the boxes. I called the office immediately to complain and explain our frustration with "not-so -sudden-link" and the representative told me he would waive dvr fees?...why are we paying dvrr feees in the first place when what we wanted was HD boxes. Than he asked about the seven boxes in our house which we only had 2? I am so upset with this company that my husband and i are thinking of switching to direct tv...sudden link you need to establish good customer reviews and less of poor service its been a month and still no HD boxes:( cant wait to make the switch-An unhappy customer

The installation guy came and talked about beer the entire time. He was not helpful at all and did not ask me if I had any other questions at the end. He just got his part done and left. He also left the cable visible on our lawn and didn't imbed it into the ground like he was supposed to! He did not test if the internet worked at all either! We had suddenlink for one day and took everything back the next day. The customer service lady at the front desk was very rude and acted like she had something up her behind for no reason when we were trying to ask when we could expect our refund! Don't get mad at us for your poor service and attitude! Suddenlink is not worth it! We now have at&t u-verse and it is 100 times better than suddenlink! Suddenlink should work on they're customer service skills or fire their current employees and hire new ones!

Feb 2010, our cable goes out due to storms. It is Superbowl weekend and I called to discuss outage, I was told it would be repaired by Thursday. Thursday I find out all the neighbors are repaired and confirmed, a tech will be Friday. Friday, yup, you got it...no show. I cancelled the service and had DISH installed. We do however KEEP the internet. During the techs visit the following Tuesday, six days later, he informs us we have a deteriorated cable from the pole and lose a substantial amount of transfer so we need to have Suddenlink replace the cable.
March, April, May, June all go by, no word from Suddenlink. No substantial rain, we learn to deal with intermittent internet service but keep paying our bill.
July, August, again no word... I call and let them know this has gone on too long, please take care of ME Your customer.
September, tech comes out again (7 months turnaround) and tells me Yes, you do need a new cable installed, the line deterioration is horrible. I will leave YOU my PERSONAL SUDDENLINK TECH MODEM, it will pick up anything and you will still have service. Your line will be replaced by the end of the month.
October, no show, I call again to remind them they promise to replace cable. Internet works 70% of the month, we still pay the bill.
November - rains begin, service starts to go out again, husband goes to office to discuss with local office, "corporate has to take care of this", I email again...bill still paid. December, tech comes out again, replaces his personal modem with a Suddenlink version. Cable will be replaced end of month. JANUARY 2011, 11 MONTHS LATER, I call on 1/9/11, still no new cable installed, still paying bill, still having internet appx 60% of the time. It's a gamble, you just never know. Promise tech will come out on 1/14/11 and do a temp drop, he comes out, but needs a supervisor promises will follow up. Yes, you got it...no call, nothing. I email again, no response. What does it take to get SUDDENLINK to HAVE CUSTOMER SERVICE? Another call today, another email. PROMISE new line installed 1/31/11. Hmmm, you think that will happen?

This place apparently wants to screw over the people who want to shop there! I walked in looking to buy a cable box with a very specific setup (with HDMI and a DVR builtin) so I could setup my Google TV, and they informed me that they had none. Okay, fine. They also said they'd have them in by 3PM (this was yesterday). So, when it was 3PM I walked in again and, they said they had one, so when I went to get it they asked me if I wanted HDMI, which I said yes to, and then they informed me they did not have one exactly like that. Agh! Then, I left pretty mad so I later called asking when they could guarantee me one tomorrow. So, tomorrow, they said, they’d have one with HDMI and a DVR builtin. So, tomorrow (today), I walk in expecting to buy what I needed and walk out. No dice! Apparantely, I was lied to as they did not have that model again. So, now they said they’d call me as soon as they get one in exactly with an HDMI port (for the Google TV, it’s a requirement as the Google TV does not support anything else) and the DVR. I bet you’ll know how that one ends. Everytime, they say they call you back but I’m sure they won’t, of course. And even if they do, I’m sure they’ll lie to me and say they have one only for me to drive down a half hour and find out that is false as I have a very specific requirement. I’d stay away from here if at all possible.

When I order cable/internet/phone services my bill was supposed to be 117.00 dollars a month I paid ever month. I even got the specials. I have no cable box just the basic. Last month my bill was 274.00 dollars this months I was billed 295.00 dollars I paid all I owed for novemember. Because I did not pay in october I payed all I owed in novemember. What is going on with these people this is december 2010 and they want me to pay 295.00 dollars. I can not paythis kind of money ever month for basic cable. And I hope some one look into this business billing. I think iam paying my bill and some one else bill. I am on a fix income and I thought the price given me would fit into my budget. But this is crazy. I can not afford this. And I know this is big rip off to the public. The b b b should look into this company

Today (december) I received a debt collection notice from Suddenlink.
I closed my contract in August and my balance was $0.
So I called the 800 number on the letter and they asked me to send a fax with lots of info to some number. I don't have time to do that and I have no idea why they charged me.
I called suddenlink local office. I was redirected to the central.
I was charged for the cable box that supposedly I never returned.
I never had one since I never had cable service, I only had internet.
The operator told me that she could see that from the service statement, but I had to go in person to the office to settle.
I have no time to do that. I moved to a different city. I have been told that calls to the local office will be redirect to the central.
On top of that they NEVER contacted me for the charge, not by mail, nor by phone, nor by email. The debt collector notice was my first contact.
This behaviour is simply fraudolent.
If the don't fix the error by themselves, I'm considering bringing them to court.

We are getting over charged every other month for services that were promoted under a different prices, offers. Now hbo went up from 5.95 to 15.00 for no particular reason. We also got charged 34.00 for a service call in which a subcontractor when and charged suddenlink 34.00 for services provided to my house. There is nothing in writting that expecify that customers will be charged for service house calls. I am a heart patient and I already blew a gasket this this crab. I will make my personnal mission to tell the world how poor managed company and such a low customer service company suddenlink is.

I called in to make our Internet service payment today and to inquire why it was so high. We recently dropped our horrendous Suddenlink cable service and went with DirecTV, but kept the cable internet--it's been decent, when it's been up and working. I was told that my cable Internet was scheduled to be disconnected today for non payment and that part of my bill ($135.00 for $60/month Internet) was prorated for September's cable bill. I told Dana that we cancelled our cable TV service on 08/17/10 when we got our satellite installed. She advised that they showed 9/10/10. I advised her that was the SECOND time I called-after we had received a $200+ bill. Dana still insisted that was the date they had and would not budge. Getting frustrated, I just wanted to pay my bill and I figured we could argue about the $135 later. SHE REFUSED TO ACCEPT MY PAYMENT! Dana said that I would've had to call in YESTERDAY to keep it from being disconnected. I told her that I tried to call yesterday and they were closed. I also told her that my services were not disconnected-to please just let me pay the bill. She said that she couldn't accept payment today because it was going to be disconnected, but I could call in tomorrow and make that payment--and pay a reconnect fee and another month of service! Are you freakin' kidding me?!?! You won't let me pay today because my service is going to be turned off today, but isn't yet--BUT you'll let me pay tomorrow-as long as I pay almost $100 more---AAANNNDD you most likely owe me money?! This company is completely sorry---go to AT&T--DSL for $14.95/month. That's what will be coming our way in approximately 3 days!