Sun Tan City
Reviews and Complaints

I like Sun Tan City because although it is more expensive than the other tanning salons, the hours seven days a week, 10-10, make it convenient to tan anytime you have the time. I like the beds large size and the a/c and fans, music, the face and shoulder tanning are great and the cleanliness is wonderful.

What I don't like is the lines even though they have lots of beds. The push on products that I think are outrageously expensive is annoying. I don't understand why the members have to wait to tan while they sign in new members. The manager or salon director is not friendly at our location. Her employees are much nicer.

On one of my days to tan, as normal they pushed their special of the week on products, it was a large bottle of moisturizer, for a really decent price. I liked the smell of this particular lotion so I agreed to buy it. When I handed over my debit/credit card to pay, the employee tried to run it and run it several times, finally I said why not try to type it in. That did not work, instead of trying to run it on another register, the manager came over and tried the same thing, I knew that my card was good, the line for tanning grew and grew and I was humiliated when the manager said "its not going through, would you like to try another card?" I said no and left. Three days later I am looking at my on-line bank statement and low and behold there is a charge from Sun Tan City for the amount of the moisturizer that I did not get! So I ran off a copy and highlighted the amount and walked into my STC location and got the same manager. She looked over my entire bank statement and questioned who the employee was, ran my membership and finally gave me another moisturizer, not the same one I was going to purchase that day, because they were sold out. I told her that day the card wouldn't go through, I went to Krogers and TJ Maxx afterward and had no trouble with my card. She blamed it on the out going line of the register. No apology or smile for the humiliation of looking like a dead beat. I guess I can thank my lucky stars that I did not have ten bottles charged to my card! I think they could improve on customer service and less on products and signing in new members by taking care of the ones that pay the monthly memberships.

I canceled my account with Sun Tan City however they continued to take money out of my checking account. I had to go in twice and then they would not return my money. Waiting times would sometimes be 35 to 45 minutes. Would not recommend them to anyone!

I went to the SunTan City in Portland Maine and received the worst treatment ever. Not only did it take them 15 minutes to aknowledge me, but i must have interupted their lunch because they put their food down and gave me the look of death without a smile or a "how can i help you"! The guy behind the counter kept pushing anything and everything on me from tanning lotion, to packages, to eyewear and moisturizer. All I wanted was a tan! When I refused to buy anything I was brushed off and put into a room without being shown how to use the bed! I will never return to that overpriced, under serviced crap hole again! I strongly encourage people in this area to find a local place where you are treated properly for the money being spent! Clearly every STC has customer service issues, is this the way they train you? Boo to you SunTan City!

Rip Off City! $11.00 for a pair of "Peepers" that cost them .50 at the most. Waiting 10 minutes to get checked in while someone smells all 300 bottles of lotion. Basic tanning beds suck, you have to upgrade to get any color. Constant hawking their products very annoying.