Sundial Homes
Reviews and Complaints

Bad company to deal with. I bought the elm buffet for $1278 and came damage in the box. About three weeks now and no solution. All I am asking for a replacement. Taking their sweet time and putting everything on me that we sign for the package received. How the hell in a world you would know that the merchendise in the package is damage or good unless you open it.

Save your time and hassle and don’t buy from them.

BEWARE AND CHECK THE REVIEWS IN THIS COMPANY BEFORE YOU BUY

Hello,

I am a resident of unit townhouse on the Lodi road in Burlington, Ontario.

Currently Sundial homes builder has commenced construction of new houses in the neighbourhood with in this residential area.

Every morning, when we try to leave a house to go to work and kids drop off to school, we have to wait on construction lifts and tractors that are blocking the road. Often times the construction worker are quiet rude and do not move their viachiel to allow access to clear the street so we can get on with the day. The roads are left in massive mud pools and very dusty and kids are starting to develop respiratory problems. The construction worker are careless and often times leave excessive garbage around the construction area. Often times the neighbourhood find the garbage in the backyard as the wind blows them into the residents back yard. I would like Sundial homes to be accountable for what currently being undertaken in residential area specially in Lodi road where there is a high number of young families with kids. I would like immoderate actions to be taken to rectify the aforementioned concerns and follow up to be made to the residents who are currently leaving in this neighbourhood.

My contact number is [protected] if needed to be reached for any further question concern this matter.

Last saturday on march 2nd 2019, we attended the sundial homes release event. It was a snowy morning and as according to email office timing was start at 11:00 a.M. But when we reached there there were around 60-70 people already and. Keep in mind we reached there by 10:45. And the serving number was 50 already. It means they already started registration at 10:00 or might be even before. Anyway it took an hour and 25 minutes to get in. Yes we were waiting outside in the snow for 1 hour and 25 minutes. Though they already started the registration and we have been misled for the timing. When we got the chance to get in we have been informed that all units are sold out. We just felt so stupid. Another trick that was placed, we were given a $ 10, 000 voucher that were supposed to show on the same day at the time of registration. But after seeing such a big turn out it was declared that the price reflected on the broucher was actually discounted price. And if somebody will get a chance to register after that day $10, 0000 will add up on top of original price. It was a horrible horrible experience. When I read all this reviews that people already shared here I 100% agree with them. We were standing in cold with continuous snow with the temperature below -9 for hours with young kids. Even there were families with very little young kids in strollers. But the management didn't show any humanity and mercy for those kids. They knew already there is no more townhouse to sell then what was the point to keep people waiting? They just want to give the impression that sundial is a chance for people as "now or never"? Apparently our government is failed to keep real state market in control, at least they should train these insensitive profit maker monsters some ethics and morality.

I would like to draw your attention to a serious matter related to health and safety of buyers like to of new home from Sundial. I bought my property in Ajax Mulbury Meadows. Its initial closing date was June 22nd 2017 and on our first PDI visit we found that lot of items were unfished and required more time but builder arrange occupancy certificate from City on June 21st and send it to us to make sure to get the closing on time. We asked to delay closing and it closed on July 21st 2017. I also want to pointed out that builder charged $10k from us for delaying in closing date as penalty which we paid. After getting passion and before that we pointed out that builder was pushing us for closing but not completing his work properly. Still if you visit you will see lot of items require work to complete. Anyway, last weekend I asked my electrician to install range hood chimney in my kitchen. We paid extra amount to builder for this provision as an upgrade. My electrician shocked me by saying that, "are you sure to asked for the chimney provision from the builder", I asked why you asking me then he showed me a small pipe which comes out from the wood duct is only a SHOW PIECE. There was no connection between the ordinary pipe (which should be in concealed position) and the outer portion of pipe at the back of the house. He told me that if he connect this chimney to the available portion of the pipe to exhaust air then it could cause health and safety problems because all exhaust air will spread interior structure of the house and could cause fire because of the presence of oil. He also pointed out that draining pipes are installed in that duct which is not feasible. He decline to finish his job by saying that he cannot put us in any risky situation and we need to call builder to correct this big mistake and it could cause a ticket from the city. I surprised that how city inspector passed this house for occupancy without doing proper inspection.
When I called builder then sent us their service man to repair that duct and it kept us away from using our kitchen for two days. I asked builder to compensate me for the losses and inconvenience caused by them and they handed over incomplete home but they decline. Interesting thing is that they charged $10k amount as penalty for late closing but not ready to compensate for their blunders.
I also asked them that due to your unfinished business my electrician left his job incomplete to enable them to properly complete their job but they decline to complete the installation of range hood chimney. Its mean that I have to pay again to electrician for his visit and to complete remaining work.
Sundial has no sensitivity towards customers and don't see how much inconvenience we are facing from the day one. Please take appropriate steps, they should get some lesson to compensate customers for their blunders. Thank you

This is the worst builder I've ever dealt with!
they have no respect whatsoever to any of the purchasers who are interested in their homes, Sundial has no compassion to the people who have waited for several nights and days before preview sale opening they do not assist with managing lines of the customers, do not assist with appropriate information to help the customers.
I camped overnight before Esprit opening and I can assure that instead helping people in the wait line, Sundial purposefully misinformed and distructed people to create frenzy.
From all of their actions it is very obvious that they are extremely interested in their profit but not in the comfort of the customers
Moreover their prices at Esprit development are grossly overpriced without reality and market assessment of the nearby developers who are better than Sundial and have prices $200, 000 lower.
If you check the superior developers in the 10km radius they have larger homes larger size lots and homes lower prices better value and better location than sundial's Esprit development
Moreover, when they let people from the line 30 people at the time in today sales office it was a frenzy. Respectful developers have controlled sign up list for presales David couples one after another to discuss the homes respectful builders do not let people outside to create brawls, fights and misunderstanding. Sundial do not have 7day cooling off period and a chance to review their contract with a lawyer did you view only 5 minutes to decide on the spot if you want to buy their overpriced homes and if you will change your mind on the same day - you lose your deposit.

I bought a house from sundail in 2011. Took possession in March of 2012. When my wife and I went for the pdi I said to tely that the master beadroom floors are squeaking really bad. He said they will have them fixed before we take possession.
The first thing I did was check the floors and they did nothing. As per their policy we have to wait one year. We did. They fixed what they said was the problem. My floors still sound awful. Now they are saying that it's our problem and as a courtesy they will call the drywall people to ask them how we can fix in my eyes their problem.
This is the worst builder I have ever dealt with.
I hope people read this before they buy these homes

I purchased a home from Sundial homes in Mississauga over 4 years ago. At the time of booking they held $750 as a deposit fo some sort which was to be returned after the construction was complete. It has been more than 4 years and after several letters, faxes and voice mails they have not returned the deposit. It is hard to believe that in this day and age a builder can get away with scamming people away.

We bought our home and paid a premium because we were backing on to a future school site. After 4 years, the school board decided not to build the school there. The builder now is planing over 40 homes in this area. We did not receive the premium we paid to have this lot. To add insult to injury, in our new home, one of the rooms floor ventitlation does not work. No air conditioning, no heat. We had this room as a spare and never paid attention til one of the kids decided to move into this room.