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CB Travel and Vacations Diamond Resorts foreclosure without notification!
Diamond Resorts

Diamond Resorts review: foreclosure without notification! 137

D
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8:11 am EDT
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This is my third attempt to correct this grave error that has occurred - resulting in our apparent loss of ownership. We discovered this on our own, when considering booking a Sunterra resort in Scottsdale, AZ next week. We learned that over that past year our deed had a lien placed on it and then was foreclosed on in August (according to Douglas County records - even though we were told that it happened in Clark county). Here are the facts, as brief as I can be:

We have owned since 2003
Bought in Sedona, AZ - 5000 points
Ownership fully paid for
Used only 4 times
Had over 6300 points when our membership was "closed"
NEVER CONTACTED BY RIDGE POINT REGARDING MAINTENANCE FEES - BILL, PASSED DUE, LIEN, ETC.
Continually received mailings, notifications, emails and bills from Sunterra
All bills paid
According to the dates in the legal system, we have been billed, communicated with, and paid fees even after we apparently lost our property
Our ownership cancellation was never reported to us - from Ridge Pointe, Resorts West, Sunterra or Diamond Resorts.

We have invested over $11, 000 for less than 4 weeks of travel, paid all membership fees and apparently missed maintenance fees after having never been billed. Our credit has been impacted without our knowledge and our asset has been taken from us - due to mistakes and lack of communication - between Resorts West and Sunterra/Diamond and the owner.

We have been told, "Sorry, we sold it." And, "yeah, we shouldn't have billed you; we'll reimburse your membership fees." We want our points and our good standing reestablished, with the opportunity to pay missed maintenance fees. We have outstanding credit and aside from our mortgage, have paid for all that we own in full. I share this because to reinforce the fact that we pay our bills and would have paid maintenance fees - we were never given the chance and someone needs to accept responsibility rather than blaming each other and/or the owner.

Please, someone "step up and make this right." This is a plea for various parties to work together to get our owner status restored, including our maintenance fees paid by us. I am hoping that upon review, all will recognize their mistakes, accept responsibility and collaborate to get our full ownership status with Sunterra/Diamond back ASAP - with the points we had when it was closed.

The above is the most patient and kind request I can make.

137 comments
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Vacation Owner
dbar, US
Dec 21, 2010 7:22 am EST
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NO TS

Just goes to show, you do not even read the boards you post on. I have nothing but crap to give DRI and other [censored]head$ of similar ilk that prey on jet lagged vacationers or feed up vacation owners who were scammed. You are a bottom feeder, you take advantage of desperate people willing to hand over their deed because they can no longer afford it and you probably charge them some fee or closing cost or legal filing fee. Oh but you are doing them such a favor relieving them of their burden, well guess what I am sure there will be a special place in Hell for you too...

Concerned Vacation Owner

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Vacation Owner
dbar, US
Dec 21, 2010 7:35 am EST
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Bakers,

Unfortunately because they can place whatever value they want on their bucket of available point and just as with Traditional (REAL DEEDed) Timeshares they can inflate the price (to cover marketing costs) to what ever they want. Are they over sold no they just change their value and like magic they have more points to sell and it's all legal because no one has stopped them yet. Would DRI dare to publish their failure rate on bookings dates requested vs dates available. Probably not because it would reveal how bad DRI POINTS SUCK as do most of the points systems RCI and a few of the other vaction resort chains trying to get in on the money printing business. I am just trying to deal with keeping my deeded week and hoping DRI drops dead like Suntera due to legal issues.

CVO

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Bakersdozen
Churchdown, GB
Dec 21, 2010 8:01 am EST
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Ah, so actually my calculations of how much money DRI have extracted to their "members" may underestimate the reality. The oversell of points (resulting in lack of availability for members) actually means that I have been too generous to them in allowing an 80% occupancy. Perhaps it is 110% or even higher.

O Patrick, you have a lot to answer for. What have you done with our money? Come on, you still don't answer the question. What do you do with the £900 a week you charge for maintenance (or given CVO's point is it really £1000, £1200, £2000?)?

You still don't answer.

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Bakersdozen
Churchdown, GB
Dec 21, 2010 8:23 am EST
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BTW this is how I see it. We paid £8500 13 years ago to "own" points in this scheme. Today's equivalent value if invested in property would be at least £20, 000. We also pay £900 annual "maintenance". So you could say that in 13 years, at today's value, we paid £11, 700. Lets say a total of about £30, 000 at todays values.

Because of problems with availability since DRI took over, we managed a total of 10 weeks actual hoidays for this vast sum.

In other words it has actually cost me about £3000 a week to book an appartment with DRI at todays values. I can get exactly the same resort, same standard of appartment (same description anyway) for £350 a week from Expedia... no booking a year in advance, no commitment to 54 years of financial servitude etc etc.

So I reckon that DRI have had at least £25, 000 of my money at today's values over an above what I would have paid on the open rental market. DRI claim to have 400, 000 members. If they have treated them all equally, and the situation with the appartment rental prices that I looked at is reflected around everywhere else, that means (hang on where is my calculator), that they have "made" £10 Billion in this fashion. ($15.8 Billion US)

Now that is a big number. It is the same size of number that the UK Government is lending to the Irish Government to help them out of economic trouble. Wow.

Now I am not an accountant. There may well be errors in my assumptions or method. I would welcome someone who does have this skill having a look and letting us all know. I would just like to understand what is going on.

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ClassActionOrganizer
US
Jan 04, 2011 9:37 pm EST

Everyone join these groups:
http://groups.yahoo.com/group/drilawsuit
http://drip.webs.com/
And a few Facebook pages:
http://www.facebook.com/group.php?gid=110277188996962
http://www.facebook.com/home.php?#!/group.php?gid=57016634248

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Kellybean71
Mesa, US
Feb 10, 2011 12:09 am EST

I bought through Sedona and found out I now own (which they didn't tell me until I gave them a payment) something from DIAMOND! In VEGAS! YUK! Not what I signed up for...nothing against Vegas, but it's not where I want to spend my extra time.

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Vacation Owner
dbar, US
Feb 11, 2011 12:25 am EST
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Kellybean

With Diamond Resorts International it does not matter where your home resort (contract resort) is located because you do not own anything, you have placed a Real Estate Deed in to an Irrevocable Trust naming DRI the Trustee, for that privilege of temporarily possessing what I like to call DRI Magic Mystery points. The magic is they disappear each year if you don't use them and the mystery is to see if you can book anything. The real beauty is regardless of whether or not you are able to use the DRI Magic Mystery points, you will pay for them until your dead, 75 years old or 2054 whichever occurs first (fine print somewhere in your contract).

If you just did this recently you may have a way out within 5 days for sure FAX and registered mail rescind your contract, longer than 5 days you will probably need to fight some. If you think you were lied to and deceived and want out you might try to contact the missing DRI spokes hole Patrick Duffy. I will advise you as I have others on this board to get away from this company before it is too late for you.

Here is Mr. Duffys contact Info Tell him CVO sent you... ah on second thought better not he says I am rude... (often times rudeness is synonymous with blatantly honest on this board... depending on perspective)

patrick.duffy@diamondresorts.com
[protected]

Not sure if he will/can help you OUT, he may have you upgrade to a Sedona property for a small fee of course...

Good Luck,

Concerned Vacation Owner

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Vacation Owner
dbar, US
Feb 11, 2011 12:41 am EST
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Oh Kellybean, I forgot Bankruptcy is another way out of DRI

Death
Critical Illness (on Deaths bed with one foot in grave)
Bankruptcy
75+ years old
and the year 2054 which I am guessing may be the life of the Trust or some other legal time limit imposed on DRIs CLUB, maybe Pattrick could explain the 2054 date.

Those are the only ways (in the united states) currently available to get out of Diamond Resorts International CLUB and the hefty fees they charge for the so called maintenance fees and SPECIAL ASSESSMENTS.

Again Good Luck,

CVO

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Alan Mack
Rancho Santa Margarita, US
Apr 08, 2011 8:33 pm EDT

Hi my name is Alan and just found out yesterday that DR took back our property after the maintenbance fee was paid on time this year and the property paid off in 2010 of August. I had been requesting since August last year getting documentation regardign the pay off of our property and something showing we now owned it free and clear. It was like pulling teeth from them. I called at least three more times requesting proof of ownership. In January this year I paid my association dues and also contacted them again stating I needed something from them. They apologized nand said they were having a tough time getting the pay off form Hawaii showing the property was recorded being paid off. In January a customer service rep thta he would send me out the documentation for me and my wife to request our deed and pay off. My wife and I received some documentation from them that had to be notarized it was about the deed. So we had it notarized and sent it back toi them. Now I find out that what we signed was giving the association back our property.

I said to them today and yesterday, why would I give you back my property after I paid $20, 000 for it and paid my association dues this year for 2011. She the manager named Joan Van Hoff said she would see what she could do but that it would be highly unlikely we could get it back. By the way our property is now sold under a point system, we owned ours a fee simple. In fact in 2009 we went to a presentation with our riends and they wanted me to sign over my deed so I could go under the new point system and own nothing. I would be more than happy to jump into a class action lawsuit against them. The rep we spoke to over the phone never sent out what I asked him. He sent me out a warranty deed quit claiming my property back to them. Please feel free to contact me any time at [protected]. Our property is in Poipu Bay, Kauai.

Alan

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Vacation Owner
dbar, US
Apr 08, 2011 9:00 pm EDT
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Hey Alan,

Jump on board and ride this train to crazy town, should be (in my opinion) the new slogan for DRI. What a bunch of ninnies. Chances are they wanted you their collection and not as a deeded owner so for a mere 3500 more they will see about getting you setup in the points program since they did not re convey your title and chances are they probably sold it to a few other NEW Magic Points Members and that is why they forclosed so they would not get caught with their hand in the cookie jar... Again.

Your case sounds pretty open and shut 20k puts it a grand theft, way to go Duffy, I'll bet your momma is so proud of your accomplishments and your glass squares...

CVO

CVO

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stepht
US
Aug 13, 2011 10:54 pm EDT

We were with suntera and got placed with diamonds Our fees have gone through the roof we can NEVER book at our home resort in Hawaii This is a nightmare we can"T wake up from Lawsuit is the way to go contacting an attorney to see our options Has anyone used TAI to get out of contract?

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Sue Amick
leivasy, US
Feb 01, 2013 6:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We made the biggest mistake of our lives when purchasing time share from SunTerra. We cannot contiinue paying these exorbatant assessment fees. We used it onc and when we inquired about setting up a reservation, we were connected to a London office and told we were no longer in the system. However, they continue to take a monthly fee from our checking account and bill us for $1, 122.50.I called once and said we did not want to be in the International Club and was told we had to be in it. We just want out. We are about to retire and cannot afford to waste our money on this. I cannot make myself pay this fee. What can we do?

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sozui
US
Aug 16, 2018 12:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stayed at Diamond resorts in April for 4 nights.
I did NOT sign up for anything and payed my entire stay in cash!
The next day my credit card was charged $21.27 for Premiere Vacation Club.
I did not sign up for anything!
What is going on here?
How do I get my money back?
Did anyone have the same experience?
What did you do?

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Jeffreyd
US
Apr 21, 2019 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Is anyone who has complained here, regarding Diamond Resorts, interested in joining me in a class action suit against these people?

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Chuck R Brown
US
Mar 15, 2023 6:27 pm EDT

Diamond Resorts keep calling me [protected] every business day just before 6:00 p.m. and leave me a voicemail for something I will never use nor want. I have called them repeatedly to get me out of their phone system since October 2022 and they seem to be either too lazy or uncaring to do so.

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Joe ko
US
Mar 21, 2023 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Paula was rude and demanding for credit card info and threatening to not put us on 3 months payment plan if we didn't give her credit card number immediately.

She was very unprofessional and pushing for personal information

Date of incident

3/15/2023

10:15

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Mike Safy
US
Apr 04, 2023 9:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

SCAM! Do not trust these people. We were completely misled about everything,

Customer service very bad

Resort smells

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  1. Diamond Resorts Contacts

  2. Diamond Resorts phone numbers
    +1 (345) 359-0005
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    +1 (877) 374-2582
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    Member Services Team
  3. Diamond Resorts emails
  4. Diamond Resorts address
    10600 W. Charleston Blvd, Las Vegas, 89135, United States
  5. Diamond Resorts social media
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    Nov 20, 2024