SunTrust Banks
Reviews and Complaints

Worst ever. On 1/14/19 I had an ach debit on my savings account for $2, 000.00 thankfully I caught it in time before it posted to my account. I went into the branch opened a new savings account and requested that no ach debit or credits be allowed on this savings account. On 2/25/19 again my new savings account has hit again with an ach debit for $4, 999.99. This time it posted to my account and funds were taken. How could this happen again. I have a case # and also a police report #. This better be resolved. Asap. Negative publicity goes a long way. I was assured this wouldn't happen again and it did. Where is the customer service and how am I supposed to feel safe with you as my financial institution. Once my money is returned I am taking my business elsewhere. Sad I have been with suntrust for 17 years. This is unacceptable!

I have been having a problem with me account in a no debit for about a month now I have been calling the person who put my account in a no debit for about 2 weeks now she will not return my calls but its so funny she talks to the banker but no account is in an no debit after the fraudulent account was close on I received a letter stating the investigation was over

On 1/18/19 in the morning in the branch on Lakeland Highlands road in Lakeland Florida, I was depositing a check in the ATM while the ATM started flashing computer code and held my card so it would not come out. I had to go inside the bank for help because there is no call for help button all the while my card is outside in the machine. The first person I saw was with a costumer and I said I had an emergency and he said get in line which I did. The young woman went out and got my card out. I asked her about my check and was my card safe or had it been hacked. I was told to call the 800 # and they would let me know. No one in the bank could help me to find the check or put a hold on the ATM card. When I complained I was told that was all that could be done and if that was not OK I was free to go to another bank which of course I will. The wait on the 800 line is 30 minutes which I have to waste because "ATMs malfunction all the time." He didn't say deal with it but that was implied. Very unprofessional and unhelpful especially with a situation caused by the bank's malfunctioning ATM.

This complaint is in reference to the checking account of Kathryn and John Turman, [protected]. Both of us are old enough that we must take RMDs out of our IRAs at Fidelity. I (John) have been writing checks to SunTrust for two years for up to $20, 000 to be taken from Fidelity Investments and put in the joint account above. It has usually taken 2 to 3 days for the check to clear so that the funds were available to me. On January 7th, my account showed a Teller Connect Deposit of $34, 000. Shortly thereafter, my account showed that I could not access most of that money ($29, 000) until this coming Tuesday (1/15). Yesterday, 1/12) I received a letter from SunTrust that you were making the money unavailable for one of several reasons. Amount of deposit - remember I have had no trouble depositing $20, 000 repeatedly. Check type and time of deposit - nonsense. Age of your account/Account history of repeated overdrafts or returned checks - almost 19 years with no overdrafts or returned checks. Last reason, If SunTrust has reason to doubt that the check will be paid or if it has already been returned unpaid in the past.in other words, you think I might commit fraud against SunTrust after 19 years of a perfect record with the bank and a Credit rating of over 800. I'm just glad I didn't send a check to the IRS that would have bounced. Please let me know why you refused to grant me access to my money. If you were concerned for the last reason, that I might commit fraud, I need to find another bank.

I received a mail from your branch mail id remittancedeptt@suntrust.org. Michael Bradley payment director wherein it is stated that one Emily Craig has deposited some amount in my name and now they demand transfer of same. Please verify whether they were your branch's ground staff or some outsiders who make fake documents and dodge people.They have sent photo copies of the same

I have been a mortgage customer as well as a personal banking customer with SunTrust for more than 15 years. I am now being forced to move my family (wife, two sons) because they promised to move 12 months of forbearance payments to the back of my loan. My home was effected by a hurricane in 2017 and SunTrust offered a forbearance on my loan recommending that I make no payments for 12 months. Once the forbearance period was closing I followed their advise to modify the loan and move the payments to the back of the loan. Remember I have made 15 years of mortgage payments up to this point. They too three months going back and forth and in the end they denied my application and then sent me a bill for all 12 months plus the month I was in. This was last November (2018).
It is January 2019 and we close on our home the 16th of this month and here is what SunTrust has now done.
Filed with an attorney to foreclose
They will not provide a final payoff and the one they did provide includes the forbearance months of course as well as all the late fees associated as well as the insurance for 2018 which is included in the mortgage payment and is @ $5, 000. I will also be contacting the BBB and the highest compliance standard in the Financial industry's governing board etc. I will not stop until SunTrust steps up and does the right thing!
DO NOT USE SUNTRUST for personal banking either customer service is non existant

I ordered checks from the company linked to Suntrust around the second week of December 2018. Checks for me and checks for my husband — we have two separate checking accounts. About a week ago he got his checks, but only 1 book. I still haven't received mine. I ordered 100 checks for each account. No customer service — nothing. Undecided if we should go to another bank or just order checks from a more reliable company.

On December 6, 2018 I emailed bank reciting that a stop payment be placed on check in the amount of $400.00. I spoke to a customer representative again to ensure that the stop payment was placed on this check. Several emails were sent regarding this matter online. I then responded to these emails about what type of transaction and what is my mailing address.
I was charged $36.00 for the stop fee, but the check was still processed though my account, which caused hardship for me. I talked to representatives from the dispute department and customer service department that the only thing they can do is round the stop payment fee of $36.00, but that I will need to contact the merchant to get a refund of this amount.

Suntrust website will not recognize any of my information. I can't log in. Customer service doesn't get me what I need. All I want to do is pay my mortgage. Why is that so difficult? This is about the worse customer service I have ever experienced. Today is 12/10/2018. It's now 12:30 pm. Started this process at about 11:50 am. IF this can't be resolved soon, I'm going to go onto Twitter and tell everyone to steer clear of Suntrust. This incompetence is inexcusable.

First... telephone communication WITH TWO Suntrust representatives.. totally Failing... must be in Central America or Southeast Asia.. Disgusting...

The Goal .. was to block a credit card charge... by a company? .. who has been blocked in the Past... and With whom I have had NO business or any Transactions..

The alleged charged was placed against a Credit Card Number which was replaced more than a year ago... and for which all claims should be disallowed...

The first SunTrust agent, male, hung up on me, , when I protested that HE was trying to justify the Claimants charge to me...

The Second Agent, female, suggested that the only solution was to Cancel the Credit Card Account and number I now have.. --- which is Stupid and unacceptable..

I hung up.

This is the Not the first time I have complained, resisted and Rejected the claim by TruthFinders.com, with Whom I have had NO business, transactions or communications, who are apparently Crooks, but are they supported and blessed by SunTrusts Consumer/Client processes and struggles?

Time for Sayonara... for SunTrust, after 15 years... ? Annuities and All ?

Totally ... not... OK...

I have had a home equity line of credit with Suntrust bank for over 14 years. There have been numerous occasions where Suntrust took it upon themselves to take monies from my checking account for late payments.I have called because this is not legal! I have never signed anything stating that you could help yourself to the money in my account. Legally, you have to have something from a court to get back monies and you do not have any such documents. I have gone into branches and was told that I signed something stating it was OK to do this but when asked for a copy, no one could ever produce it. The documents that they did produce never stated this at all! I am asking that Suntrust cease and desist taking my money without my permission. If I owed you a payment and I had my money in another bank, you could not legally go into that other bank without some sort of binding legal paperwork from a court and remove my money. I am the sole support of my household and automatic payments come out of my bank accounts from other companies and had I not looked, I would have been charged a non-sufficient funds fee. My husband has Cancer and my bills are mounting and I do not need you Guys randomly picking accounts to take money from my bank accounts. It would be one thing if you were taking it from one account but you Guys are doing it from multiple accounts. Unless you can show me in writing that I signed anything giving you Guys permission to go into my account, you need to stop immediately before I report you Guys to FDIC, Regulatory Affairs, FTC and hire an Attorney! This has been going on for several years and it is unethical to say the least!

I was bought this card in September. It had a £25 amount on it -although it cost £27.50
I used it once for £6.00 .have never been able to use it again . It is part of the gospendit group . I cannot register the card - as it says there is an error, which means I cannot ring them as I'm told which phone number did I register ? It's a con ! I want Visa to replace this card with one I can use !
What can I do ?

I had a transaction for $5.05. I had $3.65 in my account leaving a red balance of $1.40. They charged me a $36.00 overdraft fee the next morning because of the $1.40 balance. If this isn't highway robbery, I don't know what is...How can the government allow these unfair business practices go unchecked?...I am outraged and will close the account as soon as possible.

I went to SunTrust Lake Miriam Square in Lakeland Fl to cash a check from a company to myself. I have a safety deposit box at Suntrust I pay for yearly yet they still charged me 7.00 for not having an account. I feel this is poor business when I complained to the Mgr I told her that she could just close my box that I have in their branch so she told me to have a seat with one of the girls so they could get my box information in order to close it. Then I told them I have paid for my box twice in one year which I was going to allow it to be paid in advance for the next year so of course i want a refund of that money and i was told that they would not be able to refund this as well. I would like a refund for my prepaid in advance safety deposit box and I would also like my 7.00 back fro cashing that check. I think this is terrible business obviously your not winning customers by doing this as i would never open an new account at your bank. My husband is a physician and its not the money its the point.

I've been a client with SunTrust since 1980. I go past 5 different banks to get the SunTrust in Radford. All because of the people I have worked with for years. Tuesday October 9th after a holiday I visited the branch and needed help with anyone at the desk. Christy Bird who has helped me for years was with a customer. However there were two other ladies sitting at their desks talking and laughing with each other and using their cell phones. Not once did they look out at the lobby to notice there was me and another person waiting to speak with someone. All of the tellers were busy, the only ones not was these two women. I waited for 10 minutes then Christy was available. She apologized for my wait. That's all she would say. Very professional. To my surprise I could see the ladies computer from my seat and seen what she was so occupied with was hairstyles! I was furious. So I asked for their names at the teller line once Ms. Bird helped me with my problem. Dina and Shannon are their names. I know they are new, but whoever hired them made a big mistake. I'm sending this because I am speaking for all the customers who have been ignored by them. I asked to speak to the manager but she was out for the day. No wonder they were showing their true colors. I will be shopping banks.

My name is Chrystelle Bitteng. I was a co-borrower on a car loan with my mother who was listed as the Primary. Since the loan acquisition, we have not gotten along. I basically made all the car payments by myself. I was able to refinance the car, with the help of a power of attorney that she gave me then to handle all matters related to the car loan.
The issue here is that the final payment I made on the car before the refinance quicked in, and the new finance company paid of the car, was refunded to my mother's name. Not only that, the gap insurance refund was also made to my mother's name. Thing is, i do not get along with her anymore. She doesn't respond to any of my messages and does avoid them on purpose. I tried all I could to fix this issue with suntrust and even my mother, no one is giving in. I believe this is how suntrust rewards it's customers for paying their loans on time, by refusing to understand their issues and blindly applying a very « stupid » principle that forward all refund/documentation to the primary signer on the loan, although that signer is not the borrower and will not be making payments on the loan. I'm just really disappointed and frustrated with this whole issue. So now I have two checks, each for $662 and $338 that I cannot cash out. That's a hell of a lot of money to go to waste like that.