SunTrust Banks
Reviews and Complaints

There is no where on the face of the check that says the check must be cashed by a certain date, when I called to complain about it, I was told a check could be reissued but you can not reimburse me for the 6.00 this is crap, its your fault there was nothing on the check saying it would bounce if not cashed etc etc etc

Some customer service you have there, glad we no longer have anything with your bank and will NOT be recommending you to anyone!

On Sunday, 7 October around 3:45 I visited the SunTrust Bank at Festival Shopping Center, Waldorf MD. When I went into Safeway, I approached the customer service counter and asked if the nice lady (black female with salt & pepper short afro) if she could break a few bill down for me. She told me she didn't have much but...she recommended that I go to the SunTrust Bank at Smallwood Shopping Center. I asked if they were open and she said yes. I thanked her and proceeded to SunTrust Bank in the Safeway on Smallwood Drive. Upon walking up to the counter, there were two ladies on duty having idle chatter amongst themselves. One lady named Cynthia and she was sitting in one of the chairs behind the desk / table and I presumed she was in a "customer service / loan" type position. The other lady named Rose was sitting in the first chair in a Teller position. I spoke to both ladies and told them "Thank goodness you're open. Can I get you to break down a few bills for me?" Rose said "do you have an account? I said no, but why?" I explained to Rose that I was just referred there by a nice lady and need to break down a few bills." Rose, then said, I can't break the bills down without your debit card." Again, I said why? She said that we don't have money...I mean we have to track all transactions and need your debit for that." I said "Rose, I work for the Army at the Pentagon and I have a function tonight. I forgot that I have to take $160 in small change for an event." I leaned over to Cynthia and said "Seriously, you can't break down bills?" She just shook her head. The purpose of this email is to say that if for no other reason, Rose should have helped me particularly since I kept emphasizing that the Safeway at another shopping center referred me across town for help. As a Senior civilian working for Department of the Army I would want to know that my employees were so rigid in their business rules that they can't decipher when to enforce the rules and when not. I do not think senior management within SunTrust would view the lack of customer support from Rose and Cynthia as acceptable. I plan to also send an email to Safeway to inform them that they should reconsider a partnership with SunTrust if they are not willing to help a customer who went 3 - 4 miles out of my way. If a stranger asked me about my experience with SunTrust Bank, what would I say?

Lost check (recent) details below.
Lost check (years ago) still unresolved. Details upon request.
Account:...1785.
Recent lost check. Supposedly sent by suntrust bank to my client, mr ben nogueras.
Amount: $3, 200.00.
Not received by mr nogueras so we reported to suntrust in order to stop check and send replacement.
Then received affidavit from suntrust which falsely claimed that payee (ben nogueras) was claiming the check was falsely endorsed.
Why should the suntrust make such a false claim? Mr nogueras has not spoken to the bank about the check he has not received. The bank's actions have compounded the problem and has caused me embarrassment and wasted time. Mr nogueras carried out some urgent work for me and put his trust in my wife and I to make prompt payment through the bank.
Your instructions for making complaint ask me to provide as much information as possible. Therefore I provide more detailed information below.
Please contact me by email [protected]@mhrtravel to request any additional information that you may require and to inform me what action you propose to take to resolve this complaint. Please consider all the information below.
Thanking you in anticipation!
Fwd: affidavit of fraudulent transaction - frd2018086113 in-1

Francis proctor
Attachments
6 oct 2018, 19:25 (2 days ago)
To ben

Hi ben

Further to my last email to you just a few minutes ago:

In spite of the suntrust's implication that the missing check was wrongly endorsed by another, which seems to suggest that someone else has cashed your check. Rest assured that the money is still shown in our account. So thankfully, the check has not been cashed! Despite the suntrust's misleading statement.

We have previously suffered before because of the suntrust's incompetence on an unrelated matter. All today's correspondence is copied below and all will be forwarded to the suntrust's complaint department after I hear from you, in case you have any additional comments.

I need you to be sure that your much appreciated trust in us is not misplaced. Therefore, please feel free to print all this and present it to any suntrust bank branch and ask for their comments and cooperation.

They need to address the problem. Without further delay. I'm very upset with them!

Regards

Frank

— forwarded message —
From: francis proctor
Date: sat, 6 oct 2018 at 18:43
Subject: fwd: affidavit of fraudulent transaction - frd2018086113 in-1
To: ben nogueras
Cc: barbara proctor

Hi ben

I left a message on your phone just now.
Barbara has today been trying to cancel the check with suntrust which you did not receive.
She was connected to someone in the philippines. Not an easy conversation. From what we could understand, an easy request to cancel a lost check and issue a replacement became unnecessarily complicated.
Now we get an email from suntrust, copied below, which claims that you (the payee) has reported an endorsement on the check is fraudulent. Have you contacted the suntrust? I don't think you have.
They are asking me to fax a notorized affidavitt. I do not have access to a notary public here in england. I was not aware of any fraud until I got their email. If you did not make the statement they claim about a fraudulent endorsement then they are making this up.
Don't worry ben. One way or another, we will get your money to you. Please read their email and let us know about what they claim regarding an endorsement.

Regards

Frank

Regards

— forwarded message —
From: barbara proctor
Date: sat, 6 oct 2018 at 18:13
Subject: fwd: affidavit of fraudulent transaction - frd2018086113 in-1
To: francis proctor

— forwarded message —
From:
Date: sat, 6 oct 2018 at 11:11
Subject: affidavit of fraudulent transaction - frd2018086113 in-1
To:

Dear client,

This affidavit needs to be signed, dated, notarized, and faxed to [protected], or mailed to:

Suntrust bank
Mailcode ga-mt-0413
P.O. Box 4418
Atlanta, ga 30302

Sincerely,

Fraud assistance center
Mailcode ga-mt-0413
Fax: [protected] legal disclaimer
The information transmitted is intended solely for the individual or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you have received this email in error please contact the sender and delete the material from any computer.
By replying to this e-mail, you consent to suntrust's monitoring activities of all communication that occurs on suntrust's systems.
Suntrust is a federally registered service mark of suntrust banks, inc.
[st:xcl]
Attachments area

I have been banking with Suntrust for more than 15 years and I am out of country and live in Seoul, Korea now for work. There has been any problem of using Suntrust.com site for my online banking from Korea. From about 2-3 weeks ago, however, I have not been able to get access to my account through online banking. Actually, I cannot get access to Suntrust.com website from Korea. I called Suntrust customer service and explained what had been going on (reference #: 09+27+[protected]). But, they could not fix the problem and the problem still exists. I called two major Korean internet providers and asked to check why I have not been able to get access to Suntrust.com site. Their answers were same: For unknown reason(s), any carriers in Korea are not able to get access to Suntrust.com site but it is most likely that Suntrust was blocking the traffic from Korea. I cannot believe that Suntrust blocks the traffic from South Korea. (I am not in North Korea) I desperately need online banking restored to deal with my financial issues. Please solve this problem respond to me at [protected]@korea.ac.kr

In a beneficiary of unclaimed funds that Allison dukes CFO IS supposed to be in charge of releasing and I'm sickened that I have had no correspondence nor have i received my funds its extremely unprofessional and its not reflecting at all well on the company and it's necessary to contact me asap or sooner and I want this matter expedited as it involves a lot...yours sincerely Matthew James street...contact me thru email [protected]@outlook.com or pH: [protected] asap...

I am a very new customer with suntrust bank (5-6 days) I downloaded the mobile app to deposit money into my account due to not having my debit card yet. On October 3rd I deposited a check via the mobile app and was notified via email on October 4th that the check deposited into my account. I proceed to log onto my mobile account but only to see that suntrust closed my account without notice after my money posted to my account. I don't know if this is some type of scam or not but I need my money. I have no access to any funds because they're in the suntrust account. Customer service is refusing to give any information saying that I should wait 5-7 business days for a letter in the mail. I WANT MY MONEY NOW. I'm looking to take legal action if I don't get access to my account and funds IMMEDIATELY

SunTrust started out as a good place Until you show your not a dumb African american than it's a problem I've worked my tail of at that company and can't move up I've even worked full time with the impression that I was receiving it only to be told oh ur will happen in 2 weeks only .And SunTrust has no open door policy as soon as the employee says something the use that to let the employee go even though the employee put in proper notice and was in process of transfer but I know I wasn't going to move up in the company and really felt that I was on my way out due to me not expecting anything.

- at 10/09/2018 i received email from suntrust bank by email address : [protected]@suntrustbanktransfer.com
- they told me about transaction. Ms Laura Wilson transfer me $1100 to buy my goods.
But today is 11 days, i still not receive money.
- this reason: it's breakdown, *** INTERNATIONAL TAX AND FBI CHARGES ***, ...
- i am feeling to be scam.
- can you help me check: this email is correct or incorrect.
- i send for you some picture about that transaction, help me answer correct or incorrect.
Thank you very much

I have this SunTrust account # [protected], since 2007, established in Miami Fl. I have been a resident of Orlando, 2017. I have never had any issues with SunTrust ever.
I arrived to SunTrust bank located at 1999 S Alafaya trail Orlando Fl. 32828 on 09/17/2018 at around 2:45PM. This location had no vehicles in the drive through, just me (in other words not busy). I provided the teller a check (#1039) from my only bank account for the amount of 800.00. This check had my name on the "pay to the order" section, my signature on the front and back. I did not have a withdrawal slip and was in a time crunch, therefore, this is why I wrote a check in my name, which I do often with no issues in the past. In addition, to the check I provided my drivers license and SunTrust bank card. The teller quickly responded that she obtained my documents and then asked what I wanted to do with the check. I assumed she was asking in what form I wanted my money so I stated large bills. Then she stated if I wanted to deposit this check in my account and I stated that this check was clearly my only account with SunTrust in my name and I wanted to withdrawal my money from my own account with it and she continued to make a dilemma about cashing versus depositing my check. I understood she was very confused because if she deposited this check I would be depositing my own money from my own account. She then stated she understood and I assumed she was completing my transaction. After a few minutes another employee suddenly joined her and then he asked me to verify my username on my bank account because an alert came up due to the number on my check. I then became very upset and stated that I wanted a withdrawal slip to end all this nonsense. He stated I would still require to provide my username for identification purposes. Remember, they had my drivers license, bank card and personal check. After I provided it to him, they still took a few minutes to provide me with my money and cards. I was at that teller for at least 25-30 minutes. My receipt (a cash check transaction) says 15:02(3:02) for the transaction, however, they made me wait longer than when the transaction was completed. I drove away around 3:10. My point is that how can you have a bank teller that does not understand the process of such a simple transaction. I am extremely disappointed with this matter. It upsets me that my money is in a institution where there is someone who works there with little education. It does not take a financial specialist to decipher that a personal check written to one's own name, while providing two forms of ID, one being the actual bank card of the account the other their drivers license all with the same exact spelling of the persons name, is a form of withdrawing money from ones own account.

Opened a new account on 9/8/2018 and was sent a email for the registration for online banking. Was not able to access it kept getting a error message the system was busy. I have been calling into the market Street Johnson city, the 37601 branch for 2 days and keep getting forwarded to a managers vmail. Whom has a recording that she will be out of the office until the middle of September. I am hesitant about banking and trust after setting this small being unresolved

About two weeks go I called SunTrust to inform them about some payments that was not authorize. So they put in a claims for me and told me that an investigation will happen find no problem a week later the gave me a provisional credit. After a week later they took the provisional credit back. No one did an investigation because they didn't ask me for any documentation that can help my case instead they came up with there on conclusions about my claim. This is not the first time this has happened to me. I work to hard for my money to just give it away. Banks are suppose to protect your money not give it away for free.

On Sept 5th I went to the Sun Trust Bank on Panola Rd. I had the worst experience and I was embarrassed by a teller that represented herself as the manager. She was very rude and unprofessional. She made some derogatory statements about making my black [censored] wait to another teller. I responded to her stating that I heard her and she rude and unprofessional. Alfterwards she asked me to wait a second time for a customer to find her ATM card in her car. I was asked to leave and go to another branch. I was embarrassed and called the police to assist me ref. # 0614669 This is the Sun Trust Bank handles customers.

I have been banking at this branch for 15 years, have a personal and business account. This past year this branch has become the most inefficiently run bank I have ever had the misfortune to bank at. All of the old teller staff from years past are gone, most of which have always been quick and efficient. Instead we have only a couple ever working the window and counter at the same time, they are slow, useless when asked anything, and generally lacking. The bank never opens the drive thru on time either. They have changed their banking hours from 8:30 to 9:00 am in the morning, however, the last 3 times I have gone in the morning right when they open, they haven't opened the drive thru until 9:05 or better, today was 9:07, and then they made me wait another 4 minutes to get a simple deposit back to me. I don't have the time to waste nor desire to keep banking at such a poorly run branch. 3 weeks ago I went to the drive thru at about 2 p.m. and only 1 lane was open, it was 5 cars deep, I waited about 10 minutes, the 1st car never was helped, I went inside the bank, they had 2 tellers, 1 of which was in the safe deposit room with a customer talking leaving the solitary teller with the counter and they were not going back and forth helping the drive thru, I watched while she took 1 counter customer after another, never switching to help the drive thru. As soon as I have the time to change my automatic drafts I am finding a new bank, this branch is useless.

I opened an account with SunTrust in July of 2018 for $500.00 new account promotion. I deposited my pension check in person at a branch location with a teller.
I was told next day finds available.
The next day my account was closed by the fraud department. They claimed my police pension check looked suspicious and were holding my check for 10 business days.
After the 10 days went by the fraud department stated they were holding the check until November 9th, 2018...?
That's right 90 day hold on a police pension check!
I took a letter from the pension center, a letter from Bb&t Bank the check was written on that the check was paid July 30th, 2018., and all my IDs including my police retirement I'd into SunTrust to fax over to the fraud department.
One week later and 25 days after the initial deposit the fraud department has not released my check.

SunTrust Auburn Ave. Columbus Ga.

On August 21st, 2018 at 5:10 PM I received voice mail from Mr. Don Thomas from SunTrust Bank . The message was very vague and insinuated that it was very important that I call him back as soon as I could and reiterated that it was not urgent but it was very important but did not say what the importance was about. I did not check my voice mail until after 7:PM that evening. When I heard the message I became very concerned that something might be wrong with my credit or my bank account. I've had problems in the past with attempted fraud where someone tried to apply for a loan at a SunTrust bank using my social security number. The next morning I tried to contact Mr Thomas and left him a voice mail around 9:AM 9/22/2018. after he did not return my call I tried calling him again and reached him, about 10:30 am and he said he would call me right back in about 5 minutes. For the next 30 minutes he did not call back so I went down to the bank and found Mr. Thomas in his office. It turned out that there's was nothing wrong with my accounts he just wanted to talk to me about selling me money management services.

That was a beyond sleazy tactic to try and drum up business. I was furious with his vague message and having worried all night and the next morning wondering if something was wrong with my accounts. I spoke with his manager, I forgot his name, and told him what they had put me through and how I felt about it. In the end I told the manager if SunTrust pulled a sleazy stunt like that again on me they would loose me as a customer. It would be automatic with no discussion. For them to treat a long time customer of over 20 years like that was simply over the line of decency and a cheap shot.

David Gragg

I have been banking with SunTrust for 10+ years and I must say that the location listed below has the worst customer service I have ever seen. I dropped my son off at school and since I was already late for work I decided I would wait for the bank to open as I needed to make a deposit and I can't get to the bank during business hours due to my work schedule. I had to physically take the check to the bank as it was a replacement check for one that I had remotely deposited and it couldn't be processed because there was an error in "reading" the check. I was sitting in the parking lot waiting for the bank to open when a lady came up to my car and said there can't be anyone in the parking lot while we are performing "our opening procedures". She asked me to move to another parking lot in which i did. While i waiting for the bank to open i am watching vehicles constantly entering the parking lot and going to the ATM machine. Why didn't they have to leave? Why was it ok for them to be in the parking lot and I wasn't allowed? I am single white female in my mid 40's. I feel i was being discriminated against. At 9:05AM I proceeded to pull up to the teller window which by the way still wasn't "open". I then park my vehicle and go inside and there were already other customers inside. HMMM well I had my deposit slip completed and walked up to the counter to make the deposit when the lady informed me that my check couldn't be deposited because it also had my ex husband's name on it as it was a refund from my insurance company from when i sold my house in July. Mind you we have been divorced for 8 years and the deed to the house is solely in my name. She said that "State Farm" will reject it because i don't have a joint account with my ex husband! i said lady they will cash it and HOW DO THEY KNOW IF I HAVE A JOINT ACCOUNT WITH HIM OR NOT? I grabbed my check and left. I WILL NEVER USE SUNTRUST AGAIN!

Towne Lake
1450 Towne Lake Parkway

Woodstock, GA 30189

Phone Number
Phone
[protected]

Fax Number
Fax
[protected]

On August 10th on my Windows 7 computer I could not get into Bill Pay with Online Banking. Normally a advert will show and when you click to close the Bill Pay page will clear and you can use it. No advert is being displayed so you can't close it to clear the page. I then tried my old laptop running on Windows XP and I could access Bill Pay. I complained to Suntrust with a message. The next day Windows XP could not get into Bill Pay.
I also have a business account which is Online Cash Manager and I have no problem getting into Bill Pay. This is a Suntrust problem and they are not fixing it. If I can not pay bills with Online Banking then Suntrust Bank has no use for me and I will close both accounts and go to a bank that actually works. What do they want for me to do go back to writing checks!

O opened a checking account with SunTrust and out of the blue my account was closed. I was given en no reason I have had no bad dealing with them. I went into the branch the teller informed me after calling someone that my account had been closed that day and a check was in the mail to me with a letter. Well it has been almost a week so I called and was just informed my account was just closed today and it will be another 8 days before I receive my money. Who does business like this?

Suntrust Bank.
This is the second time this has happened. Drive thru incompetence.
I cash a check through the drive thru and ask for specific bills and receive random bill that I did not ask for.
This morning at 9:30a at the Granada branch in Ormond Fl. - I cashed 2 checks and asked for specific bills (4 hundreds and 3 fifties) not that difficult. I waited for 15 minutes. There was no one else in the drive thru. The lady said I had one person ahead of me (inside?). I finally received the cash envelope - random bills and not what I asked for.
I then went inside and waited behind two people.
When I went to the counter - I told the gentleman what had happened and at this point I had been there for 15 minutes. His response "we have a new system that we have to type everything in for cash."
What? I really don't need to be educated on the new system - simply respect a customers time and request and do your job with excellence. Too much to ask?
This is why I will move our account to another local small bank.

I have been banking with suntrust for over 20 years. I went into a branch today and have been here an hour waiting to simply get something notarized and still
Waiting. There are six desks here and one person working with customers and three girls at the front desk and no one can notarize? The lady working with the client literally was working with the client and looking up how he can file a complaint with the news paper about a bad truck deal. I had an hour for my lunch and now I am still sitting here. There is literally no one else here but yet water bottles on desks and lights on coats on chairs etc. this is terrible service been here since 11 and now is 12:05. Please Train your people to multitask! Wells Fargo and other banks always have plenty of people on hand to help but would like to stay at same place but with suntrust continually charging fees and providing lack of service may be time for a change which is sad when you have banked here for so long.