SunTrust Banks
Reviews and Complaints

I have been a Sun Trust customer for over 37 years. I have never bounced a check, overdrawn my account, or been late for a loan payment. I have a credit rating above 700. I have been employed and receiving payment from the same company for 28 years depositing my checks into my Sun Trust account. In that time I've had direct pay, I have deposited bonus and/or partner distribution checks in my Sun Trust account. There is certainly a financial history on record of my transactions. My most recent deposit was put on hold for 7 days. My client rep and branch manager at Sun Trust called corporate on my behalf in attempt to get the check released, to no avail. The check was written on BOA, I talked to my client rep at Bank of America (I have a business & personal account there as well) who offered to call his contact at Sun Trust on my behalf to verify the funds. My problem is a portion of that deposit was needed for a time sensitive payment that could result in severe repercussions if I don't make that payment on time, prior to the release date offered by Sun Trust. If Sun Trust can't listen and trust there front line managers and trust there long time good standing customers then I am hard pressed to understand the value in a continued banking relationship after 37 years, there just does not seem to be any upside for me the client here..
Cedric Walker
[protected]@usoul.com

Three withdrawals of $250 each transferred out of my account by Suntrust. I have no accounts with Suntrust or their affiliates. Called Suntrust, transferred, hung up on, numerous calls. Told by Suntrust since I had no account number with them Suntrust could not assist. I had no account with Suntrust but money taken out my acct by Suntrust. My Genisys Credit Union rep handled everything on Genisys end. Suntrust is not be trusted. Needs Federal investigation. Very unhappy with non service of Suntrst

We have been trying to close an two investment accounts for about 8 months and the money has been held hostage. At the request of Truist sent two notarized letters. Twice has a bank manager try to close the account. Then most recently sent another letter, at advised by phone agent. I was advised today to write another slightly different letter!

Monday 7/12 went to drive up teller. Submitted personal check written to me for $50. Sent my driver license with check. I have had my Suntrust account for Many Years! I was asked to give my Social Security number because they couldn't find me in their system! Even though they had my license with address. Nicole A. & James Bagwell. Said couldn't find by address! Really?! After much complaining on my part they magically found it. This has never happened before. If this is how Suntrust will be treating me in the future... My husband and I will be glad to change banks! Please let me know.

Suntrust is a horrible bank how can they hold someone money and can't tell them why the account is closing. People have to pay bills it's bad enough we have to depend on a bank. As a customer I have been told my account is being closed due to receiving money for my business and every time I call I'm being transferred to different departments because nobody know nothing.

I deposited a check via mobile deposit. The amount of the check (1330.00) was posted and made available in my account to use A week later, on a Friday, I noticed that the lis money was taken out of my account after my payroll check was deposited. I contacted customer service was told that this was done because they could not verify the amount and I must re-deposit the check. They never notified me that there was a problem and that they were going to withdraw this amount from my account. I am now forced to rush on Monday to get funds in my account to prevent my abound from overdrawing because if bills that are set to be paid. I asked them why I was not notified prior to them removing the funds, I received no answer. Iam thankful had funds that covered the bills that were paid when this occurred. This is such bad business!

Hello. Due to Bill pay system glitch that attempted to make a payment that I deleted before it processed, bill pay made two attempts to make the deleted payment. This Bill pay system glitch caused my account to be overdrawn twice. Due to the glitches I was charged two returned item fees for $36 each totaling $72. The first $36 fee was removed by a SunTrust representative because the issue was caused by a system glitch. However, while speaking to Shante Hooker in the Digital care department on 7/8/21 at approximately 1:30 PM Eastern, she said that the second $36 fee could not be removed. I asked her for the contact information for a department above hers so that I can voice my concerns regarding this decision. She indicated that there was no department to contact above hers and that she made the final decision. In addition I audibly heard her laughing at me when this occurred, and could hear the humor in her voice. I was shocked and completely humiliated. I have been a SunTrust customer since 1993, and this is the first time that I felt such disrespect.

I have already filed a formal complaint with the CFPB, the OCC and sec because I will not stop until justice is served. You have refused a corporate phone number. My account was involved in an "account takeover". This has been confirmed. I am out thousands of dollar because the security team refuses to do their job. Suntrust failed to protect my account when they knew there was fraud. Because of this, I am now an ID theft victim. My email was changed, online banking and nothing put into place to protect me. They with no merit denied my fraud claims, when in fact the branch admitted this was handled all wrong. I have been treated terrible. Because if the lack of security in this bubble gum bank, I now have to see an attorney to go after sun trust for damages. This has taken a huge toll on my health. Instead of doing real investigation, they push it off and code it. I will continue to follow my complaints until someone comes in to audit this bank and the securities policies and procedures. Because of this bank, I have been completely compromised. Sun trust must now do their job. Go back to all claims filed after May 1, 2021 and do your job! I will insist on all fees made over 1k be returned in 24 hours. A full and complete review of junk work previous by security (bubble gum department). I am also seeking legal counsel to proceed since no one wants to address this, maybe we shall let the courts see what a mess this institution is. Public knowledge now on CFPB, and no resolution will be accepted unless it is done within sop's.

For the past 18 months, I been trying to rollover my IRA account to another Institution. Sun trust representatives keep giving me the wrong address, to were the expectance letter needs to go. Meanwhile, the new bank sends it to them and as we all know, my personal info is on that form. So every time I call is a new story with the person who's on the other end. All I want is my money to be transfer and that's that! I will never EVER bank with Sun Trust AGAIN!

I visited the Sun Trust bank on Clyde Morris Boulevard in Port Orange, Fl. on 6/15/21 to have paperwork notarized as I have in the past for the last year. I talked to a employee who had to check with manager, who indicated that they don't do trust notarization. I advised that it had been done for the last year.She became very argumentative, saying I was raising my voice, and she would not be talked to like that.I'm 75 years old, I always talk louder.She then became belligerent and Obnoxious, saying, I hope your day is sunny in a smart way.She threw her ID cards at my wife and I and walked away. As we were leaving, she went out of her way to say, have a nice day.
Her name is Ann Marie Swart- Hardy, VP Sr Branch Manager.
I don't believe that is the type of person that you want managing your banks, if it is I'll find another bank.

SunTrust cost me $15000 bc an underwriter (they won't tell me her name) refused to accept an appraisal that they ordered and hired and I paid for even though it came in at the offer price. The underwriter is unable to see past her checkboxes and now I don't have the house or $15000 in earnest money. We have been with SunTrust for over 12 years and have multiple accounts but we will be moving everything. I think everyone should be very Leary of doing business with SunTrust.

I took an advantage of a SunTrust new account promotion and opened an account with them on 02/25/2021 in the Glen Burnie branch in Maryland. I funded the account with $25, 000.00 from my 4 external accounts (PNC, Discover, CapitalOne, and Santander) within one month of account opening in order to qualify for a bonus of $600 after 3 months. On 03/22/2021, I noticed that money ( about $5000) has been transferred from my savings account to my checking account which I did not recall initiating. I contacted SunTrust and reported that I didn't move those funds between my accounts. The CS agent helped moved the funds back into my savings account and advised that I change my password and set up alerts on the account which I did. The next day on 03/23/2021, I received an overdraft alert in my checking account of $2889.74. I called SunTrust again and they said that was payment to apartment.com which I told them I didn't authorize. My account was blocked from online access since then with no access to the funds in the account. I received 2 letters in the mail dated 04/22/2021 that the accounts have been closed with a $100 check in each letter stating that is the check for the funds remaining in the account. I called them to inquire about the remaining funds and I was told the funds cannot be released to me but the sending banks can recall the funds back. I contacted the funding banks and they all claim that since I initiated the transfers, they cannot dispute it and there is no way they can request it back. SunTrust is requesting that I provide proof of address in Maryland and Delaware, bank statements, and proof of ID. I have explained countless that I am unable to provide proof of address in Maryland since I stay with a relative while in school at the University of Maryland, Baltimore. SunTrust has refused to release the funds without proof of residence in Maryland while they did not require that when I opened the account in the branch. The agent I met in-branch when I submitted the documents explained why I would not be able to provide proof of address in Maryland since I stay there temporarily for school. She even asked if a letter from my relative testifying living with them will suffice but the response was no. They claim to not release the funds even after producing bank statements and proof of residence in Delaware as indicated on my bank statements and driver's license.

I have been a suntrust customer since 2001 but since the merger with bb&t, the service level has significantly deteriorated. On april 20th 2021, I logged in to my suntrust online banking account to process and external transfer from a business account to a personal suntrust checking account. Since the account the funds was coming from is external, suntrust requested additional verification. I completed the verification process and proceeded with the transfer for $8, 000.00. Following that activity from my online banking portal, I received automated emails that all my accounts have been suspended for external funds transfer until I contact suntrust. I called them immediately and was advised to visit a local branch for additional verification. On april 23rd, I visited the local branch in the city where I live. I was told that the transfer has been rejected due to the fact that the money was coming from a business account to a personal checking account. I found this strange because we have been successfully transferring money from a previous business account to the same suntrust personal checking account with no issues. I told them that since the transaction was processed on april 20th, the funds have been completely debited out of the business account. The suntrust representative at the local branch told me that the funds will be returned. Since then, the $8, 000.00 have been sitting in suntrust environment and I have been calling suntrust everyday. At one point I was told the money is not with suntrust but with my business bank. My business bank then requested a copy of the return trace id and uptill today's date june 7th 2021, the id is yet to be provided by suntrust. I only learned from santrust on the friday leading to memorial day weekend that a case was opened 2 days ago which is more than a month since I have been calling an reporting the issue. Unfortunately, I still do not have closure to this issue, every time I call I have to repeat the same story all over again. Why is suntrust holding the funds and making money out of it. This is very frustrating.

Checking my Suntrust balance today (5-26-21) I was greeted with an NSF fee of $35.00. I checked my account, as I always schedule bill pay, so that the bills, or checks come out of my account AFTER I've been paid, and NOT before.

I set up a bill pay for May 27th, 2021, and it posted to my account (was debited from my account) on May 25th, 2021.

I called the branch to explain what happened, was transferred. Second person on the call, said she couldn't help, got a supervisor. Supervisor said the online guides say that autopay, may come out before the keyed in date, therefore, she couldn't refund my $!

So, essentially, SunTrust decided to send my payment out on 5-21-21 (six days before the date I wanted it to post to my account, and 13 days before the payment is due to the merchant. I always allow extra time for my auto payments on my own, and don't need the bank to decide for me, when these automatic bill payments should come out of my account!

This is WRONG! I've ALWAYS SET MY bill pay payments up like this, and this has NEVER happened, that SunTrust just decided to send the payment out 8 days before I've asked it to be sent, and 13 days before the payment is due.

I've been with this bank over 20 years, but this incident has left me so frustrated and so angry. I think ANY other bank with a customer in good standing go through this, would for the sake of customer good-will, refund this NSF fee.

What is the use of setting a date for your bill pay, if your bank is just going to take it upon themselves to decide when to send out your money, and then charge you, because they chose the wrong dates?

They tried blaming this on the mail, but I reviewed my last four statements, and they weren't worried about sending any of those payments out before the date I requested, so why now?

I would like a refund of my $35.00, as well as a refund of $12.50 for the funds taken out of my savings account, and an apology from the bank, with an assurance that this will not happen again.

Thank you.

On April on 28th I opened account with them with cashier's check given to me by the state of Arizona for a little under $20, 000. The funds were verified the next day by the issuing back but my account was still closed. No one would explain why or tell me when I could expect my money. 23 days later I still have no answers and bills over due. I even received letter from issuing bank stating it was verified the next day. At this point I have no relationship with this bank but they are still holding my funds trying to make me verify to them this check is valid. It was a cashier's check and verified day two. Not sure what else to do

I recently opened a checking account with them. I deposited my work pay into the account via the mobile app. Initially I was told the balance would be available the next day. The next day comes and there is a hold on my account for 8 days. I asked why and they told me they were tipped off that the funds would not be available when they check clears. I don't even understand what that means. The account is not over drafted or anything. It's a brand new account has never been used. Either the check is valid or it's not. I verified the check with the the issuer which is the state of Maryland comptrollers office. I did this in less than five minutes. Suntrust refused to give me any information as to why the hold was placed, why 8 days, or why they would not make even the initial $200 available to me. They told me that my own money and information was confidential to me! They refuse to stop processing the check so I could go elsewhere. They literally told me there was nothing else that I could do to get my money back other than wait . I've never in my life had a check take over a week to be verified. My bills are collecting late fees. My family depends on my pay check. As soon as this money clears I am closing the account.

I'm a minority women. Owned micro business and applied for 2nd round PPP. it was supposed to be simple yet 63 days later still not funded. However in that 63 days this bank has lied to me repeatedly, hung up on me, was rude impolite unprofessional.
I have never felt so degraded as a women or as a person. I've been humiliated, bullied and harrassed. I've been called a criminal literally a criminal and when asked why told "it's not your business" when asked to be escalated I was told "you've gone as high as you're going to go" this bank choose to review all of the 7 applications in their inept portal. Therefore received these embarrassing letters numerous times. I've contacted the president cfo the escalated customer email
Not one word or thought from any if them.

I believe it was done on purpose and in malice. I didn't fit heir narrative with my loan being under 10k and it appears they funded nothing under $50k. According to the sba weekly report
It's pretty discerning that this happened and the way I was treated by not one but everyone at Suntrust.

I don't have an account with SunTrust.
I visited Medlock Bridge Branch in Alpharetta, Ga
Today 05/07 At 5:10 pm I wanted to issue a cashiers check. With one customer only ahead of me at the teller counter I was waiting for a long time and having to listen to a lowed personal conversation between the teller "Jo Orji" and the customer. I turned back to see the manager behind me and I asked her if I can issue a cashiers check and she answered yes for 15 $ fee and she told to wait for her, but she never came back to help or direct me.
I stood in line again waiting. A teller who seemed to be new took my info and started the process another teller Jo Orji came and told me that they don't issue this service for non account holders! then I explained that the manager Told me that you do and her colleague already started working on it.
I waited for a very long time and they seemed to be unsure of what or how to do it. The manager came behind the counter and they asked her to help them complete the process she refused and told them to call customer service!
I got frustrated from waiting and I told her that I will not make it to my meeting as this is taking too long time.. she answered me that it will take 20 more minutes and if I don't like I can cancel..!
The manager attitude was very negative and unhelpful, so I told her yes cancel it please..
She asked the tellers to cancel it and so fast it was canceled.!
On my way out I addressed to Jo Orji that am not happy for the long time wait it took to get nothing done and I stopped by the manager desk and I told her almost an hour of wait for a cashiers check and didn't get it done.. that's not good service I said..
She said goodbye!
I would like to file this complaint with your customer service and inform you how bad of an experience and bad feeling I felt leaving the branch and the way I was treated and the waist of time I felt. I hope to get this addressed properly.
And I would like to get my money refund to the canceled transaction asap as I didn't get any good info to when it will be credited back to my account.

I am a 100% women owned business owner. I applied for round 2 ppp using my 2019 taxes with suntrust. I was in the portal 94 days. The portal had so many glitches. I had 7 open applications 85 markers 17 downloads & 5 uploads. In that 94 days I was called a liar a criminal I was lied too humiliated degraded as a women and a person hung up on and denied even though the sba was going to approve me. I am have been ignored talked down too bullied and intimidated. My loan is less then $10k. It's obvious I do not fit the $100k criteria as the sba reports show.
It's obvious this bank is RACIST and DO NOT support 100% MINORITY WOMEN OWNED businesses. I will be filing with the FDIC, atty General and discrimination & sexual. harrassment charges. Thank you for your time