Sunwing Travel Group
Reviews and Complaints

We had booked direct flight wg 218 on Nov 6 to Santa Maria at 615 am delay after delay exactly 26 hours that's 2 days off our 7 day hard earned trip. Incurred expenses motel, food for extra day. We almost canceled but talking with a sunwing rep at the airport he specifically told us we will be flying direct on our way back which was a huge lie they booked us on a connecting flight both ways drop off in Puerto Plata get off the plane go through customs both ways what should have been 3.5 hrs was 7.5 hrs both ways. Even the pilot apologized for us not being informed of them changing our flight with my heart condition it was very stressful taking off and landing twice in one day. We purchased seats both ways and they were switched on way back it was nothing but lies we were getting told.

Nous sommes parties du 3/11/2022 au 10/11/2022.

Jour 1: On arrive à l'hôtel vers 13:30 la chambre pas prête avant 18:00 hrs, je vais voir le directeur de l'hôtel car ma sœur elle a de l'insuline après avoir discuté avec lui nous avons notre chambre. Arrive à la chambre nous étions trois, trois lits des draps et couvertures pour deux, serviettes pour deux et un petit rouleaux de papier de toilette.

Essai d'ouvrir la porte patio elle ne fonctionnait pas. Met l'insuline dans le frigo, nous partons pour aller mangé, arrive au buffet pas grand-chose à manger mais vraiment pas grand-chose à manger. Pas de pain, il y avait un plat c'était écrit boeuf au légumes je n'ai jamais trouver le boeuf sauf les légumes. Retourne à la chambre le frigo ne fonctionnait plus, retourne au lobby parle avec quelqu'un finalement j'ai reçu le frigo le lendemain il était trop tard ma soeur a perdu son insuline.

Nous sommes parties au bar du Lobby pour aller prendre un verre mais il n'y avait rien à boire: pas de coca, pas de sprite, pas de limonade, pas pina colada, pas de rien, sauf bière en fut ou café. Je ne la trouvait pas drôle celle la`.

Jours [protected]

Si tu arrivais plus tard que le buffet ouvre, il ni avait plus grand chose à manger. Nous sommes allées au Snack Bar ouvert 24 heures, je demande un hot dog et frite, il ni avait pas de saucisse seulement le pain, je demande un hamburger pas de hamburger, il avait seulement des frite. Je demande un sandwich au poulet pas de sandwich.

J'ai été deux jours sans me laver car il y avait pas d'eau et deux autres jours je me suis laver à l'eau froide car il y avait pas d'eau chaude.

Ma nièce vient pour mettre sa serviette sur le porte serviettes, le porte serviette tombe.

Le soir vient pour regarder la télévision avant de me coucher la télévision de fonctionne pas.

Je veux bien croire que je suis à Cuba, mais au moins qu'il nous donnent le minimum s'il ne sont pas capable de recevoir le touriste, qu'il ferme l'hôtel jusqu'à temps qu'il soit capable de recevoir les gens correctement.

L'hôtel n'est pas un 41/2 étoile comme vous le dites.

Très déçu des vacances, mon chien a mangé mieux que moi pendant ma semaine de vacance.

Pour toute ces raisons là et plus je demande un remboursement.

Fini Cuba pour moi.

Le numéro de ma réservation: [protected]

Sylvie Tassé

302-2485 Places Ardennes

Brossard, Quebec

J4Z 3P4

Cell: [protected]

J'attends

de vos nouvelles le plus tôt possible

Nov.07 2022 flight #WG439 from Punta Cana to Toronto STD time 3:55pm actual Time of Departure 7:16 pm delays 3 hours and 21 min.Dominican Republic have not changed time.Arriving to Toronto 10:17pm/ 11:17 Dominican time/ delay 3 hours and 22 min.

Air passenger protection regulations says

-$125 CDN if your arrival is delayed by more than 3 hours but less than 6 hours.

Two passengers Booking #[protected]

Kowalski Bogdan and Kowalski Barbara

Sunwing own us $ 250 CDN + $ 50 for food we have to buy at airport.

Total $ 300 CDN

I booked a family holiday for myself, husband and 2 year old son. We chose the dates and times based on what worked best for my son and my husbands work schedule. we booked via Red Tag Vacations and I went through all the options presented to me between the tabs for insurance and extra options/add ons. I was later notified that Sunwing has a Worry Free Cancel option that was never presented to me on the website, and furthermore our flights were changed to add a touch down and extend our flight time from 3.5hour to 7hours. Anyone that's travelled with a toddler knows this is a less than ideal situation to be forced into. As a paying customer - one who is diligent and went over all options presented to me, the fact the there was a glitch or something in the system that made it so that I did not have access to all the available options, I am very disappointed that this happened, and I would appreciate that it be reconciled appropriately. At this point its not about our work schedules, its about having flights that are mindful of the fact our 2 year old is involved and we need to think of whats best for him. We paid thousands of dollars for this vacation and would appreciate it if our voices were heard.

Please see by review below….

Let me start by saying, I always take the bad reviews on trip advisor with a pinch of salt. Please read this review in combination with the consistent theme of complaints from the other reviews.

I think in this case the good reviews are probably from naive non seasoned travellers. Or people who did day trips. I’m a seasoned traveler and have been traveling with my family for over 20 years.

I have been to a number of 5* resorts across the globe and this was my most expensive experience but nowhere near the best in terms of service and quality. I enjoyed the holiday and my family and I made the most of the resort. However I decided to write my first ever review as I think it's scandalous that a resort like this can continue charging the money it does and lure people into believe they will have an ultimate 5* Luxury holiday experience.

The Good - sorry but not many

The location of the resort is superb, it has great views of the Deep Bay Beach which is breath taking. The beach is stunning and the water is very clear, warm and is the most amazing colour Views from Goat Hill are worth the 20 minute walk on the other side of the beach, here you will get a breath taking 360 view of the Island, so stunning.

Some of the staff especially around pool area, concierge and reception are friendly. Paddle boarding and kayaking was a good bonus as it was included. The vibe team do put on a good ‘vibe’ smiling and put on an awesome foam partly

The grounds/gardens are well maintained, very picturesque The cocktails and martinis were of good standard.

The Bad

- Probably the worst service I've ever experienced, at least 70% of the staff make it very obvious they do not want to be there, even going out of their way to avoid serving you, completely avoiding eye contact or half heartedly responding when you ask something. Some even rolled their eyes if you asked for a couple of basic items which should be provided by default (such as condiments or straws) , making it out as if you were being a really difficult customer. They made the atmosphere quite tense. The service is extremely slow.

Oh and the Heinz ketch-up in the bottle is fake. Never should it be that watery or that dark colour.

GOURMET MARCHÉ - The International Buffet - Breakfast, Lunch & Dinner - Let me start by saying there is nothing international about this buffet. Selection is very poor, food choices are not great and they serve the same food twice.a day everyday, no themed nights, if you're a vegetarian or Vegan or have any special dietary requirement no one will care, all utensils are crossed over, veg and meat will be cooked on the same grill, yet you will get told off for picking up a muffin which is in a wrapper. There is hardly anyone working at the stations so most of the food stations are empty and if you ask a member of staff for anything, their answer will be we have run out or make it out like they haven't heard you.

The worst kids corner of food choices we've seen, no one replenishes it unless you ask and even then they take so long or don't come back out the kitchen. no chicken nuggets, fish-fingers, pasta, pizza, chips, all these items should be available daily not 2 items every other day.

Everything is hidden behind screens, you can't freely pick items for your omelette, I’ve never had such bland boring omelettes whilst on holiday.

Only filtered coffee, tea and water is served at breakfast, no fancy coffees or hot chocolate etc, this you will have to get from the coffee shop, I've never experienced this at a hotel before.

Overall the food was tasteless and very little effort had gone into the preparation, no one makes you feel like a paying guest, more like an inconvenience.

The interior is so dated, looks and feels very grimy as well as marks and mould all over the walls and ceiling The floor is very slippery and you can see the grime, we witnessed a few people including children and staff slip and fall during our stay.

BEACH CLUB GRILL - very basic food, this could be so much better, no vibe in this place. the Italian next door for lunch is not any better, just dried up buffet food, so that nice experience of sitting over looking the sea is ruined. you have no choice but to visit the main buffet, hoping it will be better but its not.

SCORE BREWHOUSE - A limited menu as like all the other restaurants, the food took ages to come out even though it was empty.

GRAZIE ITALIAN TRATTORIA - probably the worst Italian we've ever had, we've eaten at many Italians and this is not an Italian, by far the worst, no flavour in any of the dishes, slow service. No kids menu. Cold and underwhelming food in all the eateries.

CARIBBEAN RESTAURANT & GRILL - nice atmosphere at night but food choice could be better, no kids menu and 2 basic desserts, we only ate there once, all the dishes were extremely salty.

HUNTER STEAKHOUSE - didn't eat here as not a steak eating family but it was always busy.

COFFEE SHOP - this was the place here the staff were happy to serve you although coffee, desserts and ice-creams were disappointing.

BEDROOMS

- The bedrooms and bathrooms are grubby they are in need of an extensive renovation, even though on first impressions it looks nice you start to see the bad very quickly, awful sewage smell from the bathrooms and the shower leaked water every time we used it, lots of missing items for a 5 star hotel, sewing kit missing, vanity kit missing, bathrobes missing, slippers missing. Not enough hand towels or face towels provided. Only shampoo, conditioner, body wash was provided. Bathrobes and Slippers were provided upon asking.

POOL AREA - is a bit dirty, you see no one cleaning it, no atmosphere at the pool after 5:30 , pool area is hardly lit up at night, the lighting is a bit embarrassing to be honest, bar staff are a bit of a hit and miss. looks like it could do with some TLC.

EVENING ENTERTAINMENT - could be better, our children 14 and 16 were not impressed and went to bed early.

OVERALL

This hotel has so much potential to be the best family hotel on the Island, it has breath taking views, lovely beach clear water and amazing well maintained gardens but it looks like the hotel needs a facelift, with some areas requiring urgent attention to bring it up to a 5* standard. The Royalton Resorts is at serious risk of gaining a bad reputation because of this resort. The resort seems to be penny pinching and not putting guests at the forefront. Our reason for choosing this resort was based on the modern interior compared to some of the other resorts on the island and that it had been renovated, so had high expectations despite the bad reviews this resort had we still booked but all these bad reviews are spot on. Service with a grunt not a smile.

The chain is letting themselves down. I think the staff mostly aren’t happy because they try their best but guests complain to them about the missing service on the resort, some of this is out of their control, all they can do is feed this back to management, who do not seem to care, so anyone higher up the chain won’t even hear about it.

In a Nutshell - The a la carte restaurants aren't really a la carte, the food is basic, cold, salty, no flavour and not restaurant quality, food taking over 2 hours to come out, from starter to main and no dessert. The drinks take ages to come out, this is the experience across the whole dinning experience in the hotel.

This was our first experience at the Royalton and it may have to be our last. I generally feel like I’ve been scammed by this being offered as a luxury holiday.

A hotel with 5 Star views but with a 3 Star Service at best.

This resort is not up to standard, unsatisfactory.

-I requested something be done in the room for 34th wedding Anniversary, we were told by guest relations that something would be done - not done until the next afternoon after our anniversary.

-Told on multiple days at the pool & beach bars that NO Red Stripe Beer available.

-No face or hands towels when room cleaned told we had to wait for laundry, didn’t get any for 5 days straight.

-Bed made several days without pillow cases on pillows. Not very sanitary.

-Poor variety of food choics in Buffet and cold on several occasions.

-Fish placed right next to pork chop and or beef or other side dishes instead of set aside in its own area.

- Two beers in fridge when we arrived, called for more and did not receive more for two days.

-Ask front desk to have someone clean our room @ 2pm and room still not do @ 8pm.

- Stop at front desk for change 3 different days and was turned away, told no money available.

-Ask for bottled water and we’re told none available at the time.

-Food in Buffet was cold at every meal, including breakfast.

-Staff very nonchalant, spoke with supervisors on different occasions with no results.

-Several morning breakfast without coffee or service.

-Promises from staff that issues would be resolved, never happened.

-Only 1 elevator worked in our bldg. Escalator broke a few times.

We paid well over $4k for a ten day stay and we feel like we were cheated, did not receive the level of service expected. We were not asking for extras just the basics and did not receive it.

Hello. Three days since we returned from St. Lucia resort Royalton. We are a couple from the suburbs of Toronto and decided to celebrate my wife's birthday. So we booked the most expensive room in this resort. The presidential suite for two weeks. The first week passed without problems. But the second one was a big stress for us. One of the guest managers, his name is Victor, decided for himself why the hotel earns a lot of money and he earns too little. And so the scheme how to earn on us has been thought up. At the buffet, one of the most intelligent waitresses decided to take action and implement a plan to take money from us. She approached, allegedly accidentally touched my hat, which I held in my hands and began to yell loudly do not touch me and began to cry. Great one-man theatre. Three days later, the manager Viktor showed up at our presidential suite. He put some form of application on the table and said that I should write an explanatory note about the incident that happened in the buffet. He said that I hurt the girl's hand. He told me to bring an explanatory note to his office and, accordingly, money to solve the problem. I said well, as soon as I fill it in, I will immediately bring it in. Of course, I did not fill out any form and I did not give any money to anyone. But the mood was spoiled and we lived almost the whole week under pressure and in a lot of stress and only prayed to leave this resort as soon as possible.

We checked in 24 hours ago to this hotel to get a room that wasn’t cleaned. When we first arrived at the hotel their were two employees in the room and took a piece of the closet with them as it was broken. They left quickly so I assumed they finished cleaning the room or checking it was already cleaned. As per Covid regulations u want to leave a room 24hours before allowing another person to occupy the room but then we get a knock at the door the next morning by a man who just changed rooms from ours and asked if his clothes were still there. We checked the closet and such but no clothes then my boyfriend and I go out for the day to find 4 security people at our room asking to search it when we were tired. We said we already told the person there was no clothing and people came to clean. Well we got into our room and decided to give a another check and then we finally find the missing clothes in a drawer by the TV. We were shocked we call the front desk to come get the items and switch us rooms as people keep coming to our room. They kept us waiting 2 hours while staff kept coming by and we had to repeat the story.

We were upset as our room had not been cleaned they just made the bed and added new towels which meant old sheets, and broken closet with a rusty safe, And security harassing us over items we were unaware of. Then previous customers who stayed in the room kept coming by. And after all of this they move us rooms across the hall. No upgrade and no incentive or anything. They could’ve given us free wifi or offered an upgraded room as we had to wait in our old room completely missing our dinner reservations.

Do not stay here! I highly recommend blue grand hotel or crown but definitely not this place!

Hello , I would like to start this email first off letting you all know that my engagement night was completely ruined . I booked a package deal with Costco on august 30,2022 . Confirmation number #C406861977. I was coming to Jamaica to get engaged . My fiancé lives in Jamaica . When I booked my package i booked it only for me because I did not want to be charged for 2 flights since my fiancée already lives in Jamaica . However on the booking for the room in the remarks I did let them know to “add Sheldon Jackson as a guest on the reservation”. Before I came I called to make sure he was on the reservation the Representative said when you get there let them know you would like to add him on to the reservation and they will add him on no problem . I said ok no worries have a great day . I arrived to the hotel Royalton white sands on [protected] . Me and my fiancée tried to check in . They said the reservation is for only one person I explained to them that when i originally booked I asked to have him added as a guest a also I called to make sure he was added and they said once I came that hotel would add him on no problem . She said well your fiancée is not on here . He cannot go to the room with you and to add him on at this time we would need $630 usd for him to stay with you for the 5 nights . I showed her the booking with Costco she said well we aren’t able to see that in our system so he has to leave or you have to pay the $630 . I explained to her that I was never notified I would have to pay anything extra and that I didn’t have any extra money because I wasn’t aware I would need it. They told me he couldn’t stay here at the hotel with me on our engagement night . Just imagine how humiliated, upset , and overwhelmed I was at this point . This was my first time being out the country . I’m far away from home where I know nobody all alone . I paid my hard earned money to come out here to stay at this resort for them to tell me I had to stay the 5 nights in a hotel I paid for by myself on my engagement night . the front desk told me to call Costco and have them add him on and everything would be ok . I called Costco I was on the phone with them for 1 hour 40 minutes trying to have them add my fiancée to the reservation all and all they told me they couldn’t add me told me if I would have called the day before they could have added him I explained that I put it on the reservation remarks to add him the representative said nobody reads that you should have called . I explained I did call and what that representative told me I shouldn’t have a problem adding him on . After a long day of photo shoots being on a plan for 9 hours having an engagement party I come to a hotel where they’re telling me I have to stay by myself . They literally harassed me . me and my fiancé came to the room to try to call family members to get the $630 to pay the hotel so we could stay . We than here banging on the door . Than the door opens . We had a chain on the door so I’m like excuse me who is it . I unlock the chain it’s security screaming in my face telling me to have my fiancé come out the room and leave the hotel I tried to explain to

Them there was some type of mix up and we where figuring it out they threated me and literally stood in front of the doorway and wouldn’t leave . They screamed and yelled at us . Im too far away from home to be alone I don’t know these people or what they are capable of doing so I told me fiancée not to leave me . I kept asking the security to call the police and they wouldn’t they just kept harassing us embarrassed us humiliated us and threatened to put there hands on us once I started recording them . The biggest day of my life turned out to be my worst nightmare . I will attach videos and pictures due to this incident. Every thing was ruined down to the makeup I was wearing from crying so much . I ended up getting a friend to send money so my fiancée could stay at the room with me I will and need to be compensated completely for this issue not only was my trip completely ruined I had the worst night of my life . The Costco representative wasn’t helpful at all . It wasn’t my error at all no fault of mines . I than asked the front desk to refund my money so I could pay for a hotel where me and my fiancé could stay together they stated I would need to receive a refund from Costco because that’s who I booked it with . At this time it’s almost midnight in Jamaica everything is closed . There was no way I was leaving not having anywhere to go or knowing if I would get my money back or not . no one had human compassion or no one even cared .This has been the worst trip of my life . I’m not to sure if you could reach out to me regarding this matter or email me back but I’m looking forward to a response in the next up coming days . . Thank you for your time .

I booked my departure and arrival ticket with Sunwing Airline,

Booking number :[protected]

From Toronto to Cuncun

Fight number WG515

Depature day Thursday 19 August

From Cuncun to toronto

Flight number WG516

Arrival day 26 August

I booked 4 tickets for myself, my wife, my son(10 years old) and my daughter (6years old).

My departure flight was delayed more than 3 hours, it was such a bad experience I have ever had in my life, especially when someone is traveling with 2 kids. Kids were tired and hungry we didn't get vegetarian food options at airport for my kids, literally they were crying. I asked the service desk of airline they were not sure then flight will departure from airport, nobody made any announcement about flight delayed and nobody was giving exact answers.

I had to go back to work next day because of delayed flight my whole schedule was messed up.

I need my money back or and compensation for bad service and experience with your airline.

By email address is sukhjinder.[protected]@gmail.com

Thank you.

Flight: wg684

Date of travel: 08/29/2022

Name: Bria Williams

Destination: Varadero

Our flight was delayed due to being short staffed.

We missed out on the first evening of our trip to Cuba as a result of the delays.

We did not arrive to the resort until 1:00am. Sunwing has stated in their system the reason for delay was due to technical difficulty with the aircraft however, this is not true. The aircraft was there. The reason we were delayed was because they did not have all the flight attendants. I am unable to submit a claim online for a refund/compensation because it says the delay was due to safety concerns. There is no number for customer care and the sales department have been giving me inaccurate advice.

This is very frustrating. Please have someone give me a call at your earliest convenience at [protected]. Thank you.

I reserved Diamong Club at Royalton Antigua for the family of 4 specifically requested 2 queen size beds since it's for of us. When I arrived and they were so quick to get my resort fee per day times 4 people. At first they were pushing me to upgrade to swim up room. After they brought me to my room with is only made for 3 people and refused to help me out, at that point I said I will upgrade to swim up room which is all of the sudden was not available and their answer was that hotel booked for today but room will be available tomorrow (which is next day). I went to Royalton Antiqua site and rooms with 2 queen beds were available on the same day and once again I was told nothing is available at that point I said why is then it's on you site, no answer was given to me and simply ignored. Don't book and waste your money on this hotel.

I am saddened to make this complaint because there are many positives about this hotel. We have just returned from a 6 night stay at the Royalton Grenada from 20/7-26/7, 2 rooms for 3 of us. Gillian Roberts, Rhonda St Louis and Beverly St Louis.

Our complaint is with regards to the options available and quality of food throughout our stay, with poor management by the hotel in providing continuity and quality to guests at the same time as hosting an event such as a wedding.

The hotel website sets out the opening times for the 4 restaurant options and I now note that below these details, it states that these times can be subject to change. Throughout our stay the opening times certainly were subject to change.

Without doubt the most popular and the best overall food option/ quality was the buffet meal given at lunch time and in the evening. The actual Italian, French and Indian restaurants took turns to close each day throughout our stay. This reduced our evening options from 4 to 3. We were unaware of this and we never made any connection to realise that it was believed to be our responsibility to use our tv screens to understand daily closures. We don’t think that the daily closure is a good service to residents as this is not made clear on the website when making the booking and not made clear at check in.

We just got on with this, but the issue came to a head on Friday 22 July when the hotel hosted a wedding.

On the same day we made arrangements to purchase 3 evening passes for non resident guests to join us at the resort to enjoy the facilities for a cost of

$120 US each. The passes were booked and paid for the day before and we looked forward to welcoming our guests for a relaxing evening together.

However, the evening was a disaster because the hotel had redirected the majority of staff into managing the needs of the wedding. So on this particular night the Indian restaurant was closed but in addition the wedding reception was held in the buffet. No alternative buffet in any other restaurant was offered to residents to replace this. So we were therefore left with an option of only 2 restaurants, both of which we had already tried, plus we’d booked and paid for 3 guest passes.

We had absolutely no idea that these were our only options on this evening because at no point were the restrictions explained to us either as residents or guests. Two of our guests were vegan and we were left with no buffet and no Indian and very limited options at the French and Italian. In addition we were told we couldn’t be served food until 10:00 pm.

We took our complaint to reception who apologised. But we were left with no food option until 10:00 pm with 3 guests who had passes until 11 and in reality no real choices for vegan within the 2 remaining restaurants. This was abysmal for us as residents but at 120 US$ each for guests was a downright disgrace.

Eventually after best part of an hour asking to speak to a manager we spoke to Curtly who was the guest manager on duty that evening. Whilst there can be no complaint regarding the service staff provide across the hotel, unfortunately Curtly’s attitude and approach did not reflect that of those he manages. He was dismissive and disconnected. He continued to check and look on his phone whilst we explained our anger at the situation we had found ourselves in and the fact that we felt our special evening had been ruined. We would never have booked for our guests to join us if we knew that the hotel could only provide such skeleton options when hosting a function such as a wedding. Curtly remained disconnected and informed us that we should have known about the closures and limited options by looking at the TV in our rooms or those around the resort. It never occurred to us that we needed to do this. Eventually Curtly abruptly informed us that he would try to get an option for some Indian food to be provided in the French restaurant which we declined because time had gone on, our guests hadn’t enjoyed any of the facilities whilst waiting for us to make our complaint, and that the whole episode had been a disaster and an awful waste of money. Curtly provided the option of a refund for the guests and stated they needed to leave the premises immediately.

We left with them. Took transport into St George’s and discovered the evening had been lost and that after 9:00 pm restaurants had closed. We returned to the hotel hungry and disappointed.

We have recently returned from the Royalton Punta Cana,this resort is classed as 5 star and the hideaway described as a couples retreat where you can relax and spend quality time with your partner.

We complained numerous times along with other guests about the partying in the swim up pools until all hours of the night and morning.We were woken at 3.50am one morning with people shouting and playing music.

The rest of the resort was packed every evening with Royalton splash guests,we couldn’t find seats at the martini bar or for the outdoor shows so we just went back to our room early most nights then had to listen to the partying.

We payed extra when we arrived for hideaway as the room we were allocated was dirty and smelly.

We are trying to get back the money we payed for the upgrade because it wasn’t worth it.There were people just being given the upgrade for free which also left a bad taste.

I’m glad to be home as this was a expensive mistake and at this moment in time I wouldn’t return to a Royalton resort.

The stress this has caused my wife is wrong and upsetting.

I flew from Montreal to Cancun and my luggage never made it. I had 4 luggages that i checked in at the same time. 3 made it and one did not. I filed a report and I have been calling the phone line with no help at all. I sent in a picture of the luggage and I had made 3 tags with all the info and glued it to the luggage. In case the airline tag falls. It would be impossible to not find it. I call them and wait for a long time and when the call does not disconnect and I get to someone, I get no answers beyond that they are tracing it. They keep promising to get back to me and they never call back. They paid me 150$ CAD for the first day and the next two days, they told me that they would transfer the 75$ daily, only to find out that they have not been depositing the money on the card. To make matters worst, the luggage has my medicine that I have been without since I got to scuba. This is the second time that sunwing looses my luggage with no luck.

Worst experience at a big cost, compliant is to get reimbursed for non-existent services. Ian about to start a few YouTube channels, IG, and forums to description my experience and find others. Below is my compliant for an unacceptable stay at Royalton. We work hard for vacations and companies have to be held liable.

To whom it may concern,

The Name is Luis Sosa we came here traveling with family. All of us did the diamond club swim out room. I paid $2762.08 for 3 adults 4nights for what I think was bad service and bad experience which was not acceptable. We even thought we were getting $600 credit and they gave us a $600 discount booklet. No where in our purchase of the vacation did it say a discount booklet. My request is for a 1/2 a refund back for services we did not receive under the diamond club program.

My request is for a 1/2 refund back due to not meeting up to the services you advertised and were expected for a diamond club. We stayed at Bahia Principe and service and experience was far way better experience at 1/2 the price.

Our experience, after many compliments nothing was done. Spoke to guest relations and requested managers and no one followed up. I was given Maxcine fountain

Lana Clark who never reached out to me even though I stated I was checking out today.

Not acceptable service for what we paid,

Warm cocktail drink welcome

Room musty smell, no slippers in room, no bottle of liquor, no room service menu books, no pillow menu to choose

Complained about AC not working well, they came still the same. All restaurants barely any AC.

Restaurants barely got in only after many complaints did they accommodate us.

Swim out always had bugs, garbage, and grass clippings no one cleans it or skims pool. Bottles and garbage at bottom of pool.

First butler could not get us in for dinner anywhere so we ate buffet

Made request for butler to get coffee, fruit, and breads in the morning nothing came. I ordered it myself through room service.

Second butler spotty response and again could not get us in anywhere to eat for dinner.

Butler thing is a joke, never if hardly visible.

Tried the hydro therapy one of perks for diamond and nothing was working, no showers or any of the water falls nothing useless.

Diamond club is suppose to have access to premium drinks but no one can make a drink and many bars did not have premium liquor. Even ones designated for diamond only. They usually don’t have anything no mint, no lychee, no bitters, always missing something everywhere you go can’t get a good drink. Stuck with rum and coke or juice and vodka. Not what we paid for.

Power went out in room momentarily two days, today this morning no WiFi.

We have stayed in Mexico with similar butler and diamond club services so we know what to expect. The service we got here with respect is not domain club we should have stayed at a regular room which was half the price. Actually service we got was worst then most resorts we ever stayed at for

Cheaper money.

My request is for 1/2 refund back due to not meeting up to the services you advertised. I will make a lot of noise about this if we are not compensated in some way as no one should have to pay what we paid for the service we got.

Have managemenot call if they want to speak [protected]. Else in one week I will be reach out to owner and corporate about situation on this hotel. Attached are just of few pictures that I have, I will post lots more.

OMG, where do I start. Sunwing Vacations Booking Invoice - [protected]. Arrived at Memories Varadero, Cuba Resort. It was a vacation from hell. When you travel each year and then can't travel for 2 yrs then you book a nice holiday to go eat, relax, enjoy your resort and you arrive in the midst of chaos. There was hardly any food and what there was unfavorable, and the bus load of locals from Cuba made darn sure they got it all stuffed into Tupperware containers while looking at the buffets. The breads were tasteless and hard as rocks. The toilet areas were disgusting and needed to be cleaned or toilets broken. The locals drank all the liquor and ate all the food, and the Cuban kids took over the pools and peed in the pools to the point where urine was in the pools over the le el of chlorine. Washrooms by beach weren't open and the snack bars ran out of milk and french fries everyday due to the bus loads of Cuban locals eating everything UPF. The french fries were the only thing that was edible and were gone before you got to a snack bar. I got a bladder infection and went to a doctor on resort and they had nothing for me in prescription to take away my pain. The lobby stores wouldn't take pesos and stated visa or MasterCard only. I could not buy a pack of cigarettes, as they wouldn't take my pesos. The whole trip was such an inconvenience, disappointment, unhealthy and I say trip from hell. I would like to be credited for my trip which was $1105.00 and put towards a nicer resort thru sunwing in 2023. I do hope you understand and take empathy for this awful, terrible vacation and give credit for a more enjoyable one in winter of 2023. Thank you for your empathy and understanding and look forward to credit for a most enjoyable trip next winter in a relaxing and enjoyable resort.

I have tried calling and emailing regarding 3 Gold and Diamond rings which have gone missing from my safe in BlueWaters Montego Bay. I returned from holiday to find my rings were missing. We were moved 3 times due to issues with rooms but the rings were not packed with my other watches from one of the safe’s!

Trying to get hold of someone to investigate since Tuesday 10th May when we returned home and found them missing.

Can someone please have the courtesy to contact me as I’m totally distraught as one was my grandmothers ring totally irreplaceable. Heather OConnor rooms 420, 3607 & 3312 at Blue Waters.

Should I not hear from you I will notify the Jamaican police to investigate

Hi, I've tried complaining about this hotel because I have had an awful experience with them and from the first hour of what I refuse to call a holiday, until the last min 11 days later, we were treated badly and even after they knew we are travel agents too.

Is there an email address I can send you over the complaint I sent to them please.

Even now after we accepted their poor 5 day compensation, they are saying it expires next month, in another bid to provide awful service and rub salt in the wounds.

We went on vacation in an all inclusive trip to Jamaica from April 11 - April 18 2022, well with the flight delays it was more like no sleep and April 19 2022.

The resort was the worst one I have ever been at, the people were rude, the Sunwing rep onsite was never available to talk to. When flights were delayed, no one informed us, it was only after missing the pickup time and panicking with a family of 5 that we found out there were issues with Sunwing flights.

This costed us meals, stress and a day of work. I am so upset. There is so much more but this is the surface issues.