CB Travel and Vacations Sunwing Travel Group The star rating on Memories Sirenis Cayo Santa Maria Cuba

Sunwing Travel Group review: The star rating on Memories Sirenis Cayo Santa Maria Cuba

Phylliswashingtonmills of NIAGARA FALLS, CA

Feb 23, 2024 12:49 pm EST

Verified customer

Featured review

We visited Grand Sirenis last week. - Feb 10-17, 2024
They had no running water in the resort for the first 2 days.
We talked to our Sunwing rep and Public relations.
They ran out of toilet paper in many places.
We brought spare Kleenex thank goodness.
Getting bottles of water was very difficult - no water was left in my ocean front room 0454 despite leaving notes and asking multiple times.
They had a plane fly over every other day spraying insecticides. - no posted warnings.
They closed many public bathrooms randomly for hours.
They ran out of beer on the Saturday and had white wine 1 day.
They had no meat for 2 days, other than hotdogs "which they called Cuban sausages"
They had no eggs for 5 days.
This was our experience. Others had it worse. One guy had no toilet in his room when they assigned it to him. Just a hole in the floor.
As you can imagine, many people had massive gastro problems. As they didn't have the means to properly wash and clean plates, food and surfaces.
Which opens a door to a whole other public health problems.
This resort should not be a 4 star. The support of Sunwing as a "Our top pick" to sell this all-inclusive, lead me to think I was going to a clean resort. I don't expect much for Cuban food, but this was disgusting. I spent 2 days wrapped around a toilet that couldn't flush.
Take a moment to reach out to other people who visited and you will see too many got extremely sick.

Sincerely

Phyllis McPherson

Desired outcome: reduce star rating

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