Supabets.co.za / Portapa
Reviews and Complaints

I made a deposit of R500 using PAYU option on the 26th of March 2021, it did reflect in my account. I have been calling supabets support till today and they telling me that they have escalated the call. It's over 3 weeks no help. I did attach proof of payment. My username is marogamo2.

I'm still having troubles logging onto the app even after being sent new password and link to use to log in😡😡😡😡it is actually quiet frustrating to even have such an issue for weeks as supabets is a big company... What will happen to my deposit if their network is still such a sham

Site went down and is back up but they say my userid dont exist and cannot log in. I deposited monies too and now it's gone with non responses from them.

Good morning to you.
I have a problem with my supabet android app I can't log in since last week it says there's an error and I'm not the only one who has that problem.
Can you kindly fix the issue at hand because it's easier for me to place a bet using my phone since I work till late.

Good day I'm having problems concerning my money in my betting account that disappeared after the server went under maintenance, I had R450 in my account and went the server went online again my account balance was R0.00, I tried contacting supabet on live chat and via email but I'm not getting any response from supabets consultants, can I please get some feedback

I'm not happy about ur service coz I won on tuesday n wednesday u guys became off line now we cant get our money coz u made a new gaming how can u scam us like this why dnt u be trusted like u guys said on whatsapp that our money are safe n we will get paid as soon as ur back online even our password are no longer working are u scamming us all we want frm u guys is to be honest line u said be4 that our money is safe u we will get paid immediately ur back online again

Good day

I am a members and have been trying to log in yesterday with no success, is there any uncommunicated information about the problem or it is only me with the difficulties.

Regards
Kabelo Isaac Senosi
(ID: [protected])
Email: senosi.[protected]@gmail.com

I am regular customer at Yeoville Supabets branch since 2013 . This branch is a "messy" in terms of service delivery. Fraudulent activities, ripoffs, are at its toll at this branch. Clerks and their supervisors do as they please . they treat customers the way they like. Imagine early in the morning being tossed from clerk to clerk, "I am closed try another one" upon your next approach, the same "Iam closed" is said to you. What pains most someone would come after you to the same clerk and get the service you were denied of. Without a Tip you would hardly be served at this branch. upon realising this, I resorted to Book-A-Bet facility again I found the same rot. You are forced to wait while the so book-a-bet clerk is busy typing the non- booked tickets for customer who would leave a tip to him/her for the damage. Nomatter how many times you may report this to their superiors, nothing seems to change. You would find the supervisor coming behind the counter with a bunch of tickets from her ghost customers who don't want to queue to this same clerk you were complaining about asking him/her to type those tickets. Worst still you would find the clerks taking the winning tickets to the payout cashiers from the customers who don't want to queue, collecting money for them. I would say more, Please attend to this issue before these greedy personnels tarnish the good image of this company.

Betting clerks at Hammanskraal are not wearing their name tags and that makes it difficult to report them if you had a problems with them because most of the time when they see customers who are playing soccer they leave their desk and go speak with another clerk that is busy with a customer. The sport fixture is a problem to get it on time .they open at 06:30 in the morning but the fixtures get ready by 08h00 sometimes. Can't they get the fixtures ready by the time they open their doors to customers because that is the time we want to see the fixture and bet.I will be really happy if my query is attended to.

Many thanks

My name is Maditaba Alice Molise, ID no [protected]. My supabets username name is Maditaba83. I placed a bet on Russia gosloto 5/36 on the 10 February 2021, placing bet on a draw of 17h30 on the same day. I bet 7, 9 with R10 and won R550 in the process. But to my surprise when I lodged a complaint I was told the draw will be on the 11th February 2021 at 17h00. It is impossible for one to bet on the next day draw on Russia gosloto 5/36; the only option for one is to place the bet 5 minutes before the draw, not 24 hours. I hope that you will find everything in order. Maditaba: [protected]@gmail.com, [protected], [protected]

Last week i deposited a k19 but upto now its not reflecting in my account. My number is +260 [protected] and name is Given kavungu

I won r1592 on supabets with the bonus money but I followed the rules of rolling times and all. Then after winning I asked them if I can now withdraw my money and they said yes. But this morning after trying to withdraw they just took all my money.
Wen calling for reasons. They say I played double chance on one match but after further questioning them cos I never played double chance. They changing the reason to that I played 1 match twice and its against their terms and conditions of which its not true I checked them all.

Here.

This offer is for new sign-ups only (valid from 29 march 2019 - 10:00).
All accounts will be credited the following day at 7am.
R50 bonus to be rolled over 3 times at 11/10 or better before it can be withdrawn. Please note that stake will not be returned to your bonus wallet.
Only single bets can be placed with bonus money
No split bets are allowed for qualification of the bonus or rolling of the received bonus amount.
Supabets has the right to cancel or withdraw the free bet bonus or change any of its terms at any time and without cause or notice.
The free bet bonus is designed for recreational accounts only and will be attributed accordingly. Any accounts deemed to be non-recreational and an attempt to abuse the nature of the free bet bonus will be voided without hesitation. Supabets decision in this regard will be final.
Supabets reserves the right to reject all pay-outs and cancel all bets taken with any bonus, if it considers that any fraud, breach of the terms or bonus abuse has been performed.
In the event that you do not wish to be given a free bet bonus, kindly notify us by way of e-mail or our website prior to making your first bet.
Sign-up bonus is not to be withdrawn through otp without any deposit.
Bonus funds not transferred to main wallet within 15 days of the end of the calendar month in which they are received will expire.

Their contact [protected]
I was assisted by puleng.
My name is tebogo sebothoma

Hi Guys

Kindly assist me I have deposited the amount of R70 hoping to play the money didn't reflect on my account my username is Dumisani1977 and my cell number is [protected] can you please help me get my money back the proof as attached below thank you.

Superbets is the worst when it comes to deposit, I've deposited money into my account and sent them 2 e-mails and still my deposit is not reflecting, I've been waiting for more than 2 hours now.

Hi supabet

I made a deposit from an fnb to yr fnb bank of R307 on the 3/10/2020

The deposit I made has no reference number but I provided a proof of payment and a Ref number to be used in crediting my account.

I contacted more than 10 consultants regarding same complain but no positive response.

This is day3 since u made the deposit.

Please, can you credit my account or contact me on [protected] for more details.

Attached is proof of the payment

I will either go to obanthment or hello peters to lay my complain to them.

Thank you

Good day,

I went to Alexandra supabets yesterday (05/10/20), I was assisted by a lady by the name of Zanele Ndlovu . I normally don't file complaints. But the lady is rude, dismissive, impatient and was shouting at me, talking to her colleague while assisting me with an attitude. It was as if I disgust her .I'd understand if there was a long queue but there was no one behind it was not busy . I walked away feeling down thinking maybe she disrespected me because I was playing with a small amount of money . We all human beings and shouldn't be treated like animals .

Please take action into this matter because that's not how the staff should treat customers, it's unacceptable.

l hope i found you all well, am here by complain about descremination and rough handling attitude at superbet daveyton branch by your one of your employee VUYOKAZI, she is gromming bad attitudes to others am one of the victims please sort this issue before us community take action again her yours faithfully Dvaeyton superbet gambling tean

Good day supabets,

I would like to complain about your staff in South Africa, Gauteng, Kempton Park, west street.
We wanted to play numbers they were sitting in groups chit chatting and ignoring us customers, Ques moving slow. The money we are playing with pays their salary and you too as supabets are paying them a full salary. Please resolve that problem and deal with their attitudes because we end up playing at Hollywood. And they have a better service

Had the worst 1st experience at the Supa bets Alexandra branch, was served by a gentleman by the name of Khulekani Zwane he was very rude. I approached his counter as it was my 1st experience with no idea that I had to write the number that I was betting down and when he rudely told me that I had to write the numbers down then I told him that i was only betting 1 number expecting him to assist he rudely told me that I am making noise for him and he is going on his lunch break, sat for while ignoring and in a few seconds rudely left

Here is my last conversation with Supabets South Africa
=============================================

Hi Quinton,

Why are you ignoring all my e-mails?I don't know what to do now. Why do I have to make so much noise just to withdraw some funds?

Below you advise that I should use my STD account so that the funds can reflect quicker.

As you can see attached you transferred R9, 000 to my STD bank account yesterday Tuesday at 17H16. Until now the R9, 000 is not reflecting in my account. 1 minute later (17h17) you transferred R500 to an ABSA bank account (Account Number [protected]) that is not mine (see attached). I DID NOT send you an ABSA bank statement simply because I don't hold any bank account with ABSA. I hope that you did not also tansferred the R9, 000 I requested to another bank account.

Did you transfer the R, 900 with "Future Date Payment" activated or to another special (suspicious account)

WHY? WHY? WHY? Please open this linked: https://www.hellopeter.com/supabets

I will appreciate if you could
1 - transferred the R9, 000 (immediate payment) now. WHERE are the R9, 000 gone to?
2 - Reverse the R500 you transferred to this ABSA bank Account Number [protected] (you can easily contact the owner of the account).

Kind regards

[edited]

-------- Original Message --------
Subject: Fwd: RE: Win Big During HAPPY HOUR!
Date: [protected]:49
From: S.A.
To: [protected]@supabets.co.za

Morning Quinton,

Can you please please answer my e-mails?

Kind regards

S.

-------- Original Message --------
Subject: RE: Win Big During HAPPY HOUR!
Date: [protected]:26
From: S.A.
To: Quinton Putter

Hi Quinton,

Sorry once more to come back to you.

You advised me that transfer to by STD bank account will be quicker but
the transfer was done yesterday afternoon but the money is still not
reflecting in my STD account.

I will greatly appreciate if you could also please respond to the
withdrawal of R500 to an ABSA account.

Please please respond.

Kind regards

S.