Supabets.co.za / Portapa
Reviews and Complaints

I made two w Withdrawals of 8000 and 12,500 On the 13th of March 2024 but I only received R8000 only on the 18th of March , Even today it’s been over 11 working days and they haven’t paid my 12,500 rand . Some of their agent claims that withdrawals only take Three days.

Hi I'm Romano it was my first time play with Supabets os I received the sign-up bonus, R50 and the 100 spins, I won R200 with the R50 so played again I won R800 and again I won R2620 I tried to withdraw but it kept showing pending approval so I played again on United Arab Emirates to win Yemen, the United Arab Emirates already had 2 and Yemen had 1, I bet that United Arab Emirates win the rest of the match and they won but I lost, so I sent email and call but they put me on hold, I want to know what happened and if I really lost why give a refund

Supabets service is pathetic...it's been well over a month and I am absolutely disappointed with the service I am receiving. I had made a deposit into Supabets nedbank acc of R500 spoke to ageny sent proof of payment funds was not received I was told that they nedbank account it not active and has been closed. I then was told that I am supposed to call the bank to reverse which I did and was told by the bank a 3rd party can not call in Supabets has to do so so I had call standard bank Aswell my bank that I made the deposit from and the funds had been cleared so according to my knowledge this nedbank account of supabets isn't closed and they just not revering my funds and keep having excuses I must make numerous calls to be put on hold and get no feedback this is seriously not on its been just over a month now.

I'm laying a complaint against the supabets brach I went to to fix my pin as I was unable to process my withdrawal online,I went to the brach they assisted with changing the pin and then I requested a One time pin to make an withdrawal they told me to wait as there was no one to assist with withdrawal they said the person/people will get there within an hour or so I waited more than an hour to be assisted while there was no communication or whatsoever

Money was deposited. I played on various online slots and won. Over R3800 was due to be paid into my account. After 3 days, my winnings still did not reflect in my account. I queried via email. Their response was that the winnings were reversed and I must follow up with Ozow who facilitate the transfers from them into my Capitec account. After many emails, they then turn around to tell me that I did not win anything? Even though I have proof of the winnings and they themselves emailed me confirmation. They refuse to pay me what is owed through legitimate winnings.

They ignore you then when u finally get a agent they divert u to 50agents in five minutes after u hive them ur username it's like they Flagg u via the online system they have and they advertise the biggest and best how so cause they understand they are robbing us then they make it like u the one who's wrong. I asked a guy who works there and he says to me how you think they make money... When u go on Facebook u hardly see complaints it's like they have agents reviewing and commenting cause I mean they don't notify us that they have a problem or there technical issues. Yet they can post and advertise they company... When u complain to the gambling board they just say they will investigate so I know they paying the board they paying the agents to just divert us... The online supabet is a scam they know who's online and who is face to face customer..

Another thing is when I want answers about a platform issue they want username like they can only assist u after username why Mara cause I will ask why is deposit not working today they can't answer u until u give them ur username like don't they know who's who cause we did fica like username to answer a general question. This internet gambling is a scam it's programmed to rob anyone who uses it... Cause walk in store and online are using same system so why they act different to online users

On the 25th and 26th of February I was paying blackjack on pragmatic play the game got stuck or something when I pressed to placed my bet it took R5000 on the 25th and R4000 on the 26th I couldn't undo nothing no chips to choose an amount showed nothing and gone was my money no help or solution from supabets after numerous mails and back and forth had to explain everything again and again and again because each time its someone new.

10th March I cashed out with OZOW EFT twice one just before 13:00 second one just after 13:00 the one paid out the second one didn't going back and forth on support chat I phoned and it was said FNB and standard bank is offline it will be in Saturday morning Saturday morning came nothing again no help on the support chat I phoned and asked for the manager she said she will get back to me in minutes well it's Monday today no response I asked yesterday they said it will be in Monday morning and guess what nothing!

They have no customer service or time for you as a customer you don't matter doesn't matter how big of a player you are!
Im not leaving this here.
I would recommend Betxchange before Supabets!

Legal steps should be taken against supabets. They enjoying scarning people and get away with it. Customer service:0%

No 1 scarming betting sites in the whole world;100%I tried everything to reach out superbets help but nothing, i’ve whatsapp them, nothin, I request for a call back, nothing…I was playing all the lines but I got paid for only 3 lines. Am still waiting for feedback from the relevant department, it’s almost a month now!. If this is how you treat human that made the betting sites supabets be the name. Then no need for supabets should be no more.

Good day,
My username is Denwyn77 – please refer to the attached transactions.
On the 30th of January 2023 at 01:02 I had a balance of R51,595.06 playing an AGT game Dreamcatcher and suddenly the game, Closed showing “game error close”. When I returned to the AGT game, Dreamcatcher, my balance was R95.06. The amount deducted was R51,500.00 exactly I did not play out these funds as your incompetent operator advised me. Evens, the transaction list does not make any kind of sense. I have logged this query numerous times and is very irate at this moment

As no funds has been reversed to my account. I have copied all my transaction in case you guys decide to wipe the history as you did with previous players. I am awaiting your urgent feedback, today still. Should I not receive constructive feedback along with a printout of all transactions for the 30th January 2023 between 01:00am and 01:42

This matter will be reported to the National Gambling Board.
Regards
Mr Stevens

This people simply take our money how many people are ripped off like this please help screenshots all there. Betting alip no [protected]. I played no 11 and with 500 which was now split in times 5 R100 tickets. But you can clearly see I played no 11 on one ticket. So they only paid me for number on one of the splitting tickets. Please look on the screenshots I send.

Agt book of set I get a bonus R3 bet and the game freezes everything around the game is working I'm able to see movement but I annot for the life of me play my bonus it won't go in so I email and live chat I call the phone gets put off in my face I call back the number is off just off and a Thabo and Mphaoe who have in noway assisted me besides sending I quote"your query has been forwarded to the relevent department"...the service is appauling I'm so disgusted! If there's a problem with it or a game provider they should not be accepting people's money I feel that this is fraud

Friday i did 2 withdrawals and still waiting to be paid cause every time say technical problems .Dont understand when slots got error problems they dont care if loose money .Now suddenly you win they dont want to pay .Lost lot money more than my winnings but now is problem if win .Just pay my money cause you take but dont want give back .Is not my problem if you got technical issues .Just pay out my winnings cause is 3 days now.

I have the same issue. I won R4600 my withdrawals was also cancelled due to technical problems. I have been emailing and texting Supabets they keep saying it is being investigated. And all of that amount was never returned to my main account on superbets. I have withdrawal my money on 21 Saturday 2023 at 8:34 pm and was canceled 23 Monday 2023 at 1 o'clock pm and the money was not returned

Good day

On the 21th of January 2023...I won the amount of R4700 playing slots this was due to the free spins I received which we always get.

The amount was approved by Supabets.

Supabets are now saying that is was an technical error, people are struggling to get their withdrawals from Supabets.

They cancelled my payments, This is a total Scam this company should be closed down due to them only scamming people out of their winning which was won fair.

Can someone please assist in this matter as we laid a complaint at the National Gambling Board as well.

Hollywoodbets is the shiz [protected]@#* supabets and all there staff i advise everyone out there to throw supabets in the bin and burn it out ul neva win with there stupid low data reels on top of everything justa bunch of scammers dont [protected]@#* with peoples hard earned money i [protected]@#*ken hate supabets with a passion its enough that we loose money betting but if they cant even help with loading a voucher with there name on then [protected]@#* off you sons of [protected]@#*"'s have a great day...sike 🖕

Someone with phone no [protected] (with the help from the SAP)My contact no registered is [protected] .With the wonderful assistance of your assittant.I changed my login password .Satisfied .Now i want to change my User name (frans1961) aswell .I phoned yesterday and that bogus no [protected] still reflects on your custem .I tried to log into [protected]@supabets.co za to change my user name, but with no luck at all .I sais that that e mail does not exist . Please help me .Thank you very much .

Someone hacked my account using my username and password but my phone number and email they changed it I can't do anything so can't I changed all my accounts details. [protected] new number. [protected]@gmail.com. new email .and my username was sammy91 .id number [protected]

I made an Ozow EFT deposit on Supabets as per usual at 3h20am on 30.10.22. The money did not reflect and I reached out to the whatsapp line. I was asked to advise on the amount, date of the transaction and also to send an email of my statement indicating the payment. Email Correspondence - my email was received and I was asked which method of payment I made use of, I emailed back immediately and advised on the site the Ozow EFT option. I am still waiting on a response, now 15h LATER! I turned to the whatsapp line again, attempt 2. 06h38am, I had to explain everything again when I sent a follow up message. 6h later attempt 3 09h27 - I was once again asked for proof. I advise on what I have already done - NO ASSISTANCE. Attempt 4 - 17h03 pm - I'm asked to send proof again. I literally take a picture of my bank with this transaction with another phone and send the picture. I take a screenshot of where this amount shows as a pending transaction. NO RESPONSE! I know there are scammers out there. But come on! What more do you need? Statement done, transaction message done, amount advised done, advised on method used done. I honestly have never in my life received such horrible service or have I ever had to argue and scratch for info for 15h!

It takes hours and hours when for them to pay out or update a winning ticket. When you go to cash out at their branches, the staff and managers want bribes before paying you. Even when you enquire via online chats you won't get a straight forward answer, then the agents cuts you off. No case number when you need to follow up or hold the agents accountable. The Rica whatsapp service is even worse they respond after hours you sent a text or required documents. Another thing the website is outdated and not compatible with other betting sites.

I was at supabets at around 15h40 i stand at till 4 there was only one guy in front of me meaning i was number 2. Then came a guy behind me and went straight to the cashier and she told him she will help him after finishing the guy in front of me. I had to move to till number 9 to be helped.

You are losing clients to other service provider please attend this with urgency.

Thanks in advance

Yours truly

Anonymous

I bought 3 x R50 vouchers in the month of August 2022. First time gambling on supabets. Every voucher had a problem loading. Its not activated. I try getting hold of supabets on all the options they provide to be contacted, whatsapp, live chat, email. Nobody. It takes them a day to activate the voucher. Which is unacceptable. The soccer i wanted to bet on is over by the time i manage to load. And I would have won everytime.

Good evening,

My name is Nkosana Alfred Nkutha and username: ALFREDNKUTHA hereby filing a complaint about supabets for not depositing R100 in my account on the 01/08/2022 I made a withdrawal of R150 and R100 and I only received R150 deposited to my personal bank account, when I do follow up they told me that the matter has been directed to withdrawal but still can't find a solution because I did so many follower up but nobody helping me where it that R100.i have used supabets betting for a long time but it's my first time to get such a problem, I ended up sending an email saying that they need to close my account because of poor service they have got,

Kindly please advise

Regards

Alfred

nkosana.[protected]@yahoo.com

+[protected] (mobile)