CB Banks Synchrony Bank Credit card accounts

Synchrony Bank review: Credit card accounts

Mcriss of Lorain, US

Oct 23, 2023 10:55 am EDT

Verified customer

Featured review

Synchrony Bank recently closed 3 of my accounts with them and this decision was completely unwarranted. I had two Guitar Center cards and one Levin Furniture card. I found out about this through a push notification with Credit Karma.

I am more so concerned about the Levin account. I called into customer service and the first representative I spoke with was extremely rude. He told me a letter was sent to me and he read the text of that letter. He eventually hung up on me. The reasons for my closure is completely bogus. I understand I agreed to their terms and conditions upon opening the account, but that doesn't mean I can't dispute their decision. I called back in and spoke with a friendly rep who transferred me to a supervisor. The supervisor told me it is impossible to reinstate my account, although reading some of the other complaints on BBB it seems they did reinstate other accounts for people. She gave me the corporate address to which I mailed a letter. I also filed a

complaint through the chat system on their website. They sent me an email a few days letter with another letter that basically said the same thing as the first one. It was a do not reply email address so I couldn't send a response back.

I have made every single payment on time for all 3 accounts that were closed, I had these accounts for years! It's no wonder why these guys have a 1.9 BBB rating. Closing your customers' accounts for bogus reasons is terrible customer service. I will consider my complaint resolved when all 3 of

my closed accounts are re-opened. Until then, I will continue mailing letters and filing complaints with customer service.

Desired outcome: Would like my closed accounts to be reinstated

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Synchrony Bank Contacts

Synchrony Bank phone numbers

+1 (866) 419-4096
+1 (866) 419-4096

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Customer Service

+1 (866) 893-7864
+1 (866) 893-7864

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CareCredit

+1 (800) 677-0718
+1 (800) 677-0718

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CareCredit, Open An Account

+1 (866) 226-5638
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Savings Products

+1 (800) 333-1082
+1 (800) 333-1082

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Small-Medium Sized Businesses

+1 (866) 838-0655
+1 (866) 838-0655

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Prospective Business Partners

+1 (800) 859-9975
+1 (800) 859-9975

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Healthcare Providers

+1 (800) 300-3046
+1 (800) 300-3046

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Healthcare Providers, Prospective Partners

+1 (855) 875-1850
+1 (855) 875-1850

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Digital Help Desk

More phone numbers

Synchrony Bank emails

nationalsales@syf.com

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Confidence score: 100%

Support

nicole.ward@synchrony.com

98%
Confidence score: 98%

Synchrony Bank address

950 Forrer Blvd, Dayton, Ohio, 45420, United States

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Nov 19, 2024